The median annual salary for a 1st Line Support Analyst was £22,500 in advertised job vacancies in England during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK / England
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 698 629 716
Rank change year-on-year -69 +87  
Permanent jobs requiring a 1st Line Support Analyst 168 287 240
As % of all permanent IT jobs advertised in England 0.20% 0.31% 0.23%
As % of the Job Titles category 0.21% 0.32% 0.24%
Number of salaries quoted 139 263 211
Median salary £22,500 £22,000 £21,000
Median salary % change year-on-year +2.27% +4.76%  
90% offered a salary of more than £18,500 £18,000 £17,500
10% offered a salary of more than £26,000 £28,700 £26,500
UK excluding London median salary £21,750 £20,000 £20,250
% change year-on-year +8.75% -1.23%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80401 89287 99134
As % of all permanent IT job vacancies advertised in England 95.98% 96.53% 96.61%
Number of salaries quoted 66065 76163 82600
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in England.

Salary trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Analyst in England over the 3 months to 27 June 2017.

Salary histogram for 1st Line Support Analyst in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +22 51 £22,500 +12.50% 2
London -36 45 £25,000 +8.69% 3
East of England -15 18 £22,500 +12.50% 4
North West -29 18 £19,500 +3.31% 1
West Midlands -2 11 £20,500 +2.50%
East Midlands +8 7 £20,500 +1.23%
South West -10 7 £18,500 -9.75% 1
North East - 7 £18,500 -
Yorkshire -18 4 £22,093 +22.73% 1
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 27 June 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Analyst in the job title.

1 202 (58.72%) Windows
2 173 (50.29%) Active Directory
3 152 (44.19%) Microsoft
4 119 (34.59%) Microsoft Office
5 118 (34.30%) ITIL
6 89 (25.87%) Windows 7
7 85 (24.71%) SLA
8 51 (14.83%) Windows Server
9 46 (13.37%) Citrix
10 40 (11.63%) MS Exchange
11 37 (10.76%) Windows XP
12 34 (9.88%) Office 365
13 32 (9.30%) Analytical Skills
13 32 (9.30%) Finance
14 31 (9.01%) VMware
14 31 (9.01%) SQL
15 28 (8.14%) TCP/IP
16 26 (7.56%) Windows 10
17 25 (7.27%) VMware Infrastructure
18 23 (6.69%) DNS
18 23 (6.69%) Microsoft Excel
18 23 (6.69%) Law
18 23 (6.69%) Bomgar
19 20 (5.81%) Firewall
19 20 (5.81%) Retail
20 19 (5.52%) Internet
20 19 (5.52%) Windows 8
21 18 (5.23%) WAN
22 17 (4.94%) Statistics
22 17 (4.94%) Service Management

1st Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (11.63%) MS Exchange
2 10 (2.91%) SharePoint
3 9 (2.62%) Exchange Server 2013
4 8 (2.33%) Blackberry Enterprise Server
4 8 (2.33%) Exchange Server 2010
5 6 (1.74%) Skype for Business
6 3 (0.87%) IBM Notes
7 2 (0.58%) Exchange Server 2007
7 2 (0.58%) IIS
7 2 (0.58%) SharePoint 2010
7 2 (0.58%) WebLogic
8 1 (0.29%) CMS
8 1 (0.29%) JBoss
8 1 (0.29%) Tomcat
Applications
1 119 (34.59%) Microsoft Office
2 23 (6.69%) Microsoft Excel
3 10 (2.91%) Microsoft PowerPoint
4 4 (1.16%) MS Visio
5 1 (0.29%) Adobe Creative Suite
Business Applications
1 3 (0.87%) Payment Gateway
2 2 (0.58%) SAP Oil and Gas
2 2 (0.58%) thinkFolio
3 1 (0.29%) Dynamics CRM
3 1 (0.29%) Unit4 Business World
Cloud Services
1 34 (9.88%) Office 365
2 7 (2.03%) SaaS
3 4 (1.16%) Amazon AWS
4 2 (0.58%) Cloud Computing
4 2 (0.58%) G Suite
5 1 (0.29%) Microsoft Azure
Communications & Networking
1 28 (8.14%) TCP/IP
2 23 (6.69%) DNS
3 20 (5.81%) Firewall
4 19 (5.52%) Internet
5 18 (5.23%) WAN
6 14 (4.07%) VPN
7 12 (3.49%) DHCP
8 11 (3.20%) LAN
9 10 (2.91%) VoIP
10 8 (2.33%) VLAN
11 5 (1.45%) Intranet
12 4 (1.16%) Wireless
13 3 (0.87%) IP Telephony
13 3 (0.87%) Network Security
13 3 (0.87%) Remote Desktop
14 2 (0.58%) ADSL
14 2 (0.58%) Cisco IOS
14 2 (0.58%) Softphone
15 1 (0.29%) DSL
15 1 (0.29%) LDAP
Database & Business Intelligence
1 6 (1.74%) Data Warehouse
1 6 (1.74%) SQL Server
2 4 (1.16%) MongoDB
2 4 (1.16%) Oracle Database
3 3 (0.87%) Crystal Reports
3 3 (0.87%) MS Access
3 3 (0.87%) SQL Server Integration Services
3 3 (0.87%) SQL Server Reporting Services
4 1 (0.29%) Electronic Patient Records
Development Applications
1 1 (0.29%) JIRA
General
1 32 (9.30%) Finance
2 23 (6.69%) Law
3 20 (5.81%) Retail
4 16 (4.65%) German Language
5 14 (4.07%) French Language
6 13 (3.78%) Legal
7 12 (3.49%) Banking
7 12 (3.49%) Telecoms
8 10 (2.91%) Marketing
8 10 (2.91%) Polish Language
8 10 (2.91%) Spanish Language
9 9 (2.62%) Billing
10 6 (1.74%) Portuguese Language
10 6 (1.74%) Turkish Language
11 5 (1.45%) Dutch Language
11 5 (1.45%) Italian Language
12 4 (1.16%) Financial Institution
12 4 (1.16%) Front Office
12 4 (1.16%) Manufacturing
13 3 (0.87%) Advertising
Libraries, Frameworks & Software Standards
1 4 (1.16%) CSS
1 4 (1.16%) HTML
1 4 (1.16%) Web Services
2 3 (0.87%) .NET
3 2 (0.58%) ebXML
4 1 (0.29%) J2EE
Miscellaneous
1 32 (9.30%) Analytical Skills
2 13 (3.78%) Blackberry
3 11 (3.20%) Driving Licence
4 10 (2.91%) iPhone
5 6 (1.74%) Computer Science
5 6 (1.74%) iPad
5 6 (1.74%) Management Information System
6 5 (1.45%) Smartphone
7 4 (1.16%) EPoS
7 4 (1.16%) Linux Command Line
8 2 (0.58%) Life Science
8 2 (0.58%) RSA SecurID
9 1 (0.29%) Chip and PIN
9 1 (0.29%) Derivative
9 1 (0.29%) Fat Client
9 1 (0.29%) Hedge funds
9 1 (0.29%) Interest Rate Derivative
9 1 (0.29%) NHS
9 1 (0.29%) Thin Client
9 1 (0.29%) Video Conferencing
Operating Systems
1 202 (58.72%) Windows
2 89 (25.87%) Windows 7
3 51 (14.83%) Windows Server
4 37 (10.76%) Windows XP
5 26 (7.56%) Windows 10
6 19 (5.52%) Windows 8
7 15 (4.36%) Windows Server 2008
8 10 (2.91%) Windows Server 2012
9 6 (1.74%) Windows Vista
10 5 (1.45%) Android
11 4 (1.16%) Linux
12 3 (0.87%) Unix
12 3 (0.87%) Windows Server 2003
13 2 (0.58%) Mac OS
13 2 (0.58%) Mac OS X
14 1 (0.29%) Apple iOS
14 1 (0.29%) Windows Phone
Processes & Methodologies
1 118 (34.30%) ITIL
2 17 (4.94%) Service Management
2 17 (4.94%) Statistics
3 15 (4.36%) Time Management
4 13 (3.78%) Service Delivery
5 8 (2.33%) Knowledge Management
5 8 (2.33%) Mobile Device Management
6 7 (2.03%) Asset Management
6 7 (2.03%) Incident Management
7 6 (1.74%) Contract Management
7 6 (1.74%) Kalman Filter
7 6 (1.74%) Project Management
7 6 (1.74%) SDLC
8 5 (1.45%) Business Intelligence
8 5 (1.45%) CRM
8 5 (1.45%) Data Management
8 5 (1.45%) Investment Management
8 5 (1.45%) ITSM
8 5 (1.45%) Service Desk Management
8 5 (1.45%) Workload Management
Programming Languages
1 31 (9.01%) SQL
2 8 (2.33%) PowerShell
3 6 (1.74%) C
4 4 (1.16%) Bash Shell
5 3 (0.87%) Uniface
6 2 (0.58%) Java
6 2 (0.58%) VBA
7 1 (0.29%) C#
7 1 (0.29%) C++
7 1 (0.29%) JavaScript
7 1 (0.29%) PL/SQL
Qualifications
1 16 (4.65%) Microsoft Certification
2 13 (3.78%) Degree
3 11 (3.20%) A+ Certification
4 10 (2.91%) ITIL Certification
4 10 (2.91%) SC Cleared
4 10 (2.91%) Security Cleared
5 7 (2.03%) MCSE
6 6 (1.74%) CCENT
7 4 (1.16%) CCNA
7 4 (1.16%) Cisco Certification
7 4 (1.16%) Computer Science Degree
7 4 (1.16%) MCP
7 4 (1.16%) MCSA
8 3 (0.87%) Master's Degree
8 3 (0.87%) MOS
9 2 (0.58%) CCAA
9 2 (0.58%) Citrix Certification
9 2 (0.58%) DV Cleared
9 2 (0.58%) VTSP
10 1 (0.29%) Network+ Certification
Quality Assurance & Compliance
1 85 (24.71%) SLA
2 8 (2.33%) QA
3 2 (0.58%) ISO/IEC 20000
4 1 (0.29%) Data Quality
System Software
1 173 (50.29%) Active Directory
2 25 (7.27%) VMware Infrastructure
3 12 (3.49%) VMware Workstation
4 9 (2.62%) Hyper-V
5 3 (0.87%) Microsoft Virtual Server
5 3 (0.87%) Virtual Desktop
5 3 (0.87%) XenApp
6 2 (0.58%) Terminal Services
Systems Management
1 8 (2.33%) SCCM
2 2 (0.58%) Systems Management Server (SMS)
3 1 (0.29%) Jamf Pro
Vendors
1 152 (44.19%) Microsoft
2 46 (13.37%) Citrix
3 31 (9.01%) VMware
4 23 (6.69%) Bomgar
5 16 (4.65%) Apple
5 16 (4.65%) iManage
6 13 (3.78%) Cisco
7 10 (2.91%) Oracle
8 7 (2.03%) Bloomberg
8 7 (2.03%) HP
8 7 (2.03%) ServiceNow
9 5 (1.45%) Reuters
10 4 (1.16%) Remedy
10 4 (1.16%) SAP
11 3 (0.87%) Avaya
11 3 (0.87%) Canon
11 3 (0.87%) Dell
11 3 (0.87%) Lotus
12 2 (0.58%) FactSet
12 2 (0.58%) MobileIron
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