Period
to 22 November 2017

The median annual salary for a 1st Line Support Analyst was £21,500 in advertised job vacancies in England during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 888 760 772
Rank change year-on-year -128 +12 -14
Permanent jobs requiring a 1st Line Support Analyst 287 455 538
As % of all permanent IT jobs advertised in England 0.17% 0.25% 0.27%
As % of the Job Titles category 0.18% 0.26% 0.27%
Number of salaries quoted 237 412 495
England median annual salary £21,500 £22,250 £21,500
Median salary % change year-on-year -3.37% +3.49% +1.18%
10th Percentile £17,500 £18,000 £17,250
90th Percentile £28,750 £30,000 £28,000
UK median annual salary £21,500 £22,000 £21,500
% change year-on-year -2.27% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161995 173250 195876
% of permanent IT jobs with a recognized job title 95.73% 96.51% 96.51%
Number of salaries quoted 131003 146259 164261
England median annual salary £50,000 £47,500 £46,250
Median salary % change year-on-year +5.26% +2.70% +2.78%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

1st Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in England.

Salary trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Analyst in England over the 6 months to 22 November 2017.

Salary histogram for 1st Line Support Analyst in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -4 84 £21,500 +2.38% 7
London -72 78 £26,500 +10.42% 3
North of England -35 37 £19,000 -9.52%
East of England +15 36 £21,500 +2.38% 2
Midlands +18 34 £19,250 -8.33%
West Midlands +7 26 £19,375 -5.49%
North West -12 22 £19,000 -5.00%
South West +4 20 £24,000 +26.32% 1
Yorkshire -15 15 £19,000 -10.59%
East Midlands +23 8 £18,750 -10.71%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 November 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Analyst in the job title.

1 177 (61.67%) Windows
2 146 (50.87%) Microsoft
3 145 (50.52%) Active Directory
4 100 (34.84%) Microsoft Office
5 83 (28.92%) ITIL
6 62 (21.60%) Windows 7
7 56 (19.51%) Windows Server
8 50 (17.42%) MS Exchange
8 50 (17.42%) Office 365
9 46 (16.03%) SLA
10 32 (11.15%) Citrix
10 32 (11.15%) Management Information System
10 32 (11.15%) VMware
11 30 (10.45%) SQL
12 28 (9.76%) VMware Infrastructure
12 28 (9.76%) Windows 10
13 27 (9.41%) Service Management
14 24 (8.36%) Finance
14 24 (8.36%) TCP/IP
15 23 (8.01%) Analytical Skills
16 21 (7.32%) Windows Server 2008
16 21 (7.32%) Asset Management
17 20 (6.97%) WAN
18 19 (6.62%) Firewall
18 19 (6.62%) Hyper-V
19 18 (6.27%) Time Management
19 18 (6.27%) Degree
19 18 (6.27%) DNS
19 18 (6.27%) Windows Server 2012
20 17 (5.92%) Windows 8

1st Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (17.42%) MS Exchange
2 14 (4.88%) Exchange Server 2010
3 3 (1.05%) Exchange Server 2013
3 3 (1.05%) SharePoint
4 2 (0.70%) Exchange Server 2007
4 2 (0.70%) JBoss
4 2 (0.70%) Tomcat
4 2 (0.70%) WebLogic
5 1 (0.35%) Blackberry Enterprise Server
5 1 (0.35%) IBM Notes
5 1 (0.35%) WordPress
Applications
1 100 (34.84%) Microsoft Office
2 6 (2.09%) Microsoft Excel
3 3 (1.05%) Microsoft PowerPoint
3 3 (1.05%) MS Visio
Business Applications
1 3 (1.05%) Payment Gateway
2 2 (0.70%) Unit4 Business World
3 1 (0.35%) assyst
3 1 (0.35%) Dynamics AX
3 1 (0.35%) Dynamics CRM
3 1 (0.35%) Dynamics NAV
3 1 (0.35%) NetSuite
3 1 (0.35%) Oracle EBS
3 1 (0.35%) Oracle EBS R12
Cloud Services
1 50 (17.42%) Office 365
2 15 (5.23%) Microsoft Azure
3 3 (1.05%) Amazon AWS
4 2 (0.70%) G Suite
4 2 (0.70%) SaaS
5 1 (0.35%) FinancialForce
5 1 (0.35%) Mimecast
Communications & Networking
1 24 (8.36%) TCP/IP
2 20 (6.97%) WAN
3 19 (6.62%) Firewall
4 18 (6.27%) DNS
5 17 (5.92%) LAN
6 13 (4.53%) DHCP
7 10 (3.48%) Remote Desktop
8 7 (2.44%) Internet
8 7 (2.44%) VPN
9 6 (2.09%) IP Telephony
10 4 (1.39%) VLAN
11 3 (1.05%) Ethernet
11 3 (1.05%) Extranet
11 3 (1.05%) VoIP
12 2 (0.70%) Intranet
12 2 (0.70%) Network Security
13 1 (0.35%) Cisco ASA
13 1 (0.35%) Cisco PIX
13 1 (0.35%) PABX
13 1 (0.35%) Wi-Fi
Database & Business Intelligence
1 6 (2.09%) SQL Server
2 4 (1.39%) Oracle Database
3 3 (1.05%) Crystal Reports
3 3 (1.05%) MongoDB
3 3 (1.05%) SQL Server Integration Services
3 3 (1.05%) SQL Server Reporting Services
4 2 (0.70%) Blockchain
5 1 (0.35%) Oracle Database 11g
5 1 (0.35%) SAP HANA
General
1 24 (8.36%) Finance
2 13 (4.53%) Banking
3 10 (3.48%) French Language
3 10 (3.48%) German Language
4 9 (3.14%) Games
4 9 (3.14%) Italian Language
4 9 (3.14%) Polish Language
4 9 (3.14%) Portuguese Language
4 9 (3.14%) Spanish Language
4 9 (3.14%) Turkish Language
5 7 (2.44%) Telecoms
6 6 (2.09%) Retail
7 5 (1.74%) Legal
8 4 (1.39%) Law
8 4 (1.39%) Pharmaceutical
9 3 (1.05%) Advertising
9 3 (1.05%) Financial Institution
9 3 (1.05%) Front Office
10 2 (0.70%) Back Office
11 1 (0.35%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (1.39%) HTML
2 3 (1.05%) CSS
2 3 (1.05%) Web Services
3 2 (0.70%) J2EE
4 1 (0.35%) .NET
4 1 (0.35%) FIX Protocol
4 1 (0.35%) jQuery
Miscellaneous
1 32 (11.15%) Management Information System
2 23 (8.01%) Analytical Skills
3 15 (5.23%) Driving Licence
4 13 (4.53%) Computer Science
4 13 (4.53%) Enterprise Storage
5 10 (3.48%) EPoS
6 5 (1.74%) Blackberry
7 3 (1.05%) Digital Currency
7 3 (1.05%) iPhone
7 3 (1.05%) Smartphone
7 3 (1.05%) Video Conferencing
8 2 (0.70%) Fintech
8 2 (0.70%) iPad
8 2 (0.70%) Wiki
9 1 (0.35%) CCTV
9 1 (0.35%) Derivative
9 1 (0.35%) Linux Command Line
9 1 (0.35%) Social Network
Operating Systems
1 177 (61.67%) Windows
2 62 (21.60%) Windows 7
3 56 (19.51%) Windows Server
4 28 (9.76%) Windows 10
5 21 (7.32%) Windows Server 2008
6 18 (6.27%) Windows Server 2012
7 17 (5.92%) Windows 8
8 13 (4.53%) Windows XP
9 3 (1.05%) Android
9 3 (1.05%) Windows Vista
10 2 (0.70%) Windows Server 2003
11 1 (0.35%) Linux
11 1 (0.35%) Mac OS
11 1 (0.35%) Mac OS X
11 1 (0.35%) Windows 2000
Processes & Methodologies
1 83 (28.92%) ITIL
2 27 (9.41%) Service Management
3 21 (7.32%) Asset Management
4 18 (6.27%) Time Management
5 16 (5.57%) Incident Management
6 14 (4.88%) Problem Management
7 13 (4.53%) Process Improvement
8 10 (3.48%) ITSM
9 9 (3.14%) Analytical Thinking
9 9 (3.14%) Workload Management
10 6 (2.09%) Data Management
11 5 (1.74%) Configuration Management
11 5 (1.74%) Proactive Monitoring
12 4 (1.39%) Customer-Centric Approach
12 4 (1.39%) Mentoring
12 4 (1.39%) Runbook
12 4 (1.39%) Service Desk Management
12 4 (1.39%) Task Automation
13 3 (1.05%) Coaching
13 3 (1.05%) Mobile Device Management
Programming Languages
1 30 (10.45%) SQL
2 3 (1.05%) Bash Shell
2 3 (1.05%) Java
2 3 (1.05%) Uniface
3 2 (0.70%) PowerShell
4 1 (0.35%) C#
4 1 (0.35%) JavaScript
4 1 (0.35%) VBScript
Qualifications
1 18 (6.27%) Degree
2 17 (5.92%) Microsoft Certification
3 7 (2.44%) MCP
4 6 (2.09%) MCSE
5 5 (1.74%) A+ Certification
5 5 (1.74%) Security Cleared
6 4 (1.39%) ITIL Certification
7 3 (1.05%) CCNA
7 3 (1.05%) Cisco Certification
7 3 (1.05%) DV Cleared
7 3 (1.05%) SC Cleared
8 2 (0.70%) Master's Degree
8 2 (0.70%) MCITP
8 2 (0.70%) MCSA
9 1 (0.35%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 46 (16.03%) SLA
2 2 (0.70%) Data Quality
3 1 (0.35%) ISO 9001
3 1 (0.35%) ISO/IEC 20000
3 1 (0.35%) QA
System Software
1 145 (50.52%) Active Directory
2 28 (9.76%) VMware Infrastructure
3 19 (6.62%) Hyper-V
4 6 (2.09%) VMware Workstation
5 4 (1.39%) Virtual Servers
5 4 (1.39%) vSphere
6 2 (0.70%) Microsoft Virtual Server
7 1 (0.35%) Firmware
7 1 (0.35%) Virtual Desktop
7 1 (0.35%) XenApp
Systems Management
1 1 (0.35%) AirWatch
1 1 (0.35%) FortiGate
1 1 (0.35%) Jamf Pro
1 1 (0.35%) SCCM
1 1 (0.35%) vCenter Server
Vendors
1 146 (50.87%) Microsoft
2 32 (11.15%) Citrix
2 32 (11.15%) VMware
3 14 (4.88%) Dell
4 13 (4.53%) EqualLogic
4 13 (4.53%) NetApp
5 9 (3.14%) Cisco
6 6 (2.09%) Apple
7 5 (1.74%) Capita
7 5 (1.74%) Sophos
8 4 (1.39%) Oracle
9 3 (1.05%) HP
10 2 (0.70%) iManage
10 2 (0.70%) Salesforce.com
10 2 (0.70%) SAP
10 2 (0.70%) ServiceNow
10 2 (0.70%) Sun
10 2 (0.70%) Wyse
11 1 (0.35%) F5
11 1 (0.35%) Spiceworks