The median annual salary for a 1st Line Support Analyst was £22,000 in advertised job vacancies in England during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
First Line Support Analyst
UK / England
Rank 657 686 643
Rank change year-on-year +29 -43  
Permanent jobs requiring a 1st Line Support Analyst 177 260 308
As % of all permanent IT jobs advertised in England 0.22% 0.27% 0.31%
As % of the Job Titles category 0.23% 0.28% 0.32%
Number of salaries quoted 168 243 275
Median salary £22,000 £22,500 £21,750
Median salary % change year-on-year -2.22% +3.44%  
90% offered a salary of more than £18,500 £18,000 £19,000
10% offered a salary of more than £26,500 £28,000 £27,250
UK excluding London median salary £21,000 £20,816 £21,000
% change year-on-year +0.88% -0.87%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 75889 93457 96279
As % of all permanent IT job vacancies advertised in England 96.26% 96.43% 96.65%
Number of salaries quoted 63471 79007 79398
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in England.

Salary trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 1st Line Support Analyst in England over the 3 months to 26 March 2017.

Salary histogram for 1st Line Support Analyst in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +41 47 £24,000 - 10
South East +12 43 £22,500 +5.88% 5
South West +35 27 £19,000 -7.31% 2
East Midlands +22 18 £21,000 +5.00% 2
East of England +9 10 £21,250 +6.25%
Yorkshire +4 10 £21,000 - 2
West Midlands +37 9 £23,000 - 4
North West -19 8 £21,750 +6.09% 3
North East +12 5 £18,500 -5.12%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 March 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Analyst in the job title.

1 222 (63.43%) Windows
2 213 (60.86%) Active Directory
3 175 (50.00%) Microsoft
4 131 (37.43%) ITIL
5 128 (36.57%) MS Office
6 103 (29.43%) Windows 7
7 87 (24.86%) MS Excel
8 75 (21.43%) SLA
9 55 (15.71%) MS Exchange
10 52 (14.86%) Windows Server
11 47 (13.43%) Windows XP
11 47 (13.43%) Citrix
12 39 (11.14%) Office 365
13 38 (10.86%) Finance
14 35 (10.00%) VMware
15 32 (9.14%) Bomgar
16 28 (8.00%) Windows 10
16 28 (8.00%) SQL
17 27 (7.71%) VMware Infrastructure
17 27 (7.71%) Analytical Skills
18 25 (7.14%) Windows 8
19 24 (6.86%) Time Management
20 21 (6.00%) SCCM
20 21 (6.00%) Cisco
20 21 (6.00%) iManage
21 19 (5.43%) TCP/IP
21 19 (5.43%) Law
22 18 (5.14%) Service Management
23 15 (4.29%) DNS
24 13 (3.71%) Service Delivery

1st Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (15.71%) MS Exchange
2 12 (3.43%) SharePoint
2 12 (3.43%) Skype for Business
3 8 (2.29%) Exchange Server 2007
3 8 (2.29%) SharePoint 2010
4 4 (1.14%) Exchange Server 2013
5 3 (0.86%) Blackberry Enterprise Server
5 3 (0.86%) Exchange Server 2010
5 3 (0.86%) IIS
6 1 (0.29%) CMS
6 1 (0.29%) JBoss
Applications
1 128 (36.57%) MS Office
2 87 (24.86%) MS Excel
3 7 (2.00%) MS PowerPoint
4 3 (0.86%) MS Visio
5 2 (0.57%) MS Project
6 1 (0.29%) Adobe Creative Suite
Business Applications
1 2 (0.57%) thinkFolio
2 1 (0.29%) Dynamics CRM
2 1 (0.29%) SAP BPC
Cloud Services
1 39 (11.14%) Office 365
2 6 (1.71%) SaaS
3 4 (1.14%) Dropbox
4 2 (0.57%) Cloud Computing
Communications & Networking
1 19 (5.43%) TCP/IP
2 15 (4.29%) DNS
3 12 (3.43%) Internet
3 12 (3.43%) VoIP
4 11 (3.14%) DHCP
4 11 (3.14%) VPN
5 10 (2.86%) Firewall
5 10 (2.86%) LAN
6 9 (2.57%) WAN
7 3 (0.86%) Intranet
7 3 (0.86%) SAN
7 3 (0.86%) SMTP
7 3 (0.86%) VLAN
7 3 (0.86%) Wireless
8 2 (0.57%) ADSL
8 2 (0.57%) Cisco IOS
8 2 (0.57%) DMZ
8 2 (0.57%) IP Telephony
8 2 (0.57%) Remote Desktop
8 2 (0.57%) Skype
Database & Business Intelligence
1 5 (1.43%) MS Access
2 4 (1.14%) SQL Server
3 1 (0.29%) DB2
3 1 (0.29%) SAP BW
Development Applications
1 2 (0.57%) JIRA
General
1 38 (10.86%) Finance
2 19 (5.43%) Law
3 12 (3.43%) Banking
3 12 (3.43%) German Language
3 12 (3.43%) Legal
3 12 (3.43%) Telecoms
4 10 (2.86%) French Language
5 9 (2.57%) Retail
6 8 (2.29%) Marketing
7 7 (2.00%) Financial Institution
8 5 (1.43%) Dutch Language
8 5 (1.43%) Polish Language
8 5 (1.43%) Spanish Language
9 3 (0.86%) Billing
9 3 (0.86%) Front Office
9 3 (0.86%) Manufacturing
10 1 (0.29%) Advertising
10 1 (0.29%) Back Office
10 1 (0.29%) Investment Banking
10 1 (0.29%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 4 (1.14%) .NET
2 3 (0.86%) ASP.NET
3 2 (0.57%) ebXML
3 2 (0.57%) HTML
4 1 (0.29%) CSS
4 1 (0.29%) DHTML
4 1 (0.29%) XMPP
Miscellaneous
1 27 (7.71%) Analytical Skills
2 12 (3.43%) Smartphone
3 9 (2.57%) Blackberry
4 8 (2.29%) Chip and PIN
5 7 (2.00%) Computer Science
5 7 (2.00%) EPoS
6 6 (1.71%) iPad
7 4 (1.14%) iPhone
7 4 (1.14%) Linux Command Line
8 3 (0.86%) Data Centre
8 3 (0.86%) Fat Client
8 3 (0.86%) Fixed Income
8 3 (0.86%) Handset
8 3 (0.86%) Hedge funds
8 3 (0.86%) NHS
8 3 (0.86%) Thin Client
9 2 (0.57%) Driving Licence
9 2 (0.57%) Foreign Exchange (FX)
9 2 (0.57%) RSA SecurID
9 2 (0.57%) Video Conferencing
Operating Systems
1 222 (63.43%) Windows
2 103 (29.43%) Windows 7
3 52 (14.86%) Windows Server
4 47 (13.43%) Windows XP
5 28 (8.00%) Windows 10
6 25 (7.14%) Windows 8
7 12 (3.43%) Mac OS X
7 12 (3.43%) Windows Server 2008
8 9 (2.57%) Windows Server 2012
9 7 (2.00%) Linux
9 7 (2.00%) Windows Vista
10 4 (1.14%) Android
11 3 (0.86%) Apple iOS
12 2 (0.57%) Unix
12 2 (0.57%) Windows Server 2003
13 1 (0.29%) Mac OS
13 1 (0.29%) Red Hat Enterprise Linux
13 1 (0.29%) Windows Phone
Processes & Methodologies
1 131 (37.43%) ITIL
2 24 (6.86%) Time Management
3 18 (5.14%) Service Management
4 13 (3.71%) Incident Management
4 13 (3.71%) Service Delivery
5 11 (3.14%) ITIL V3
6 10 (2.86%) Change Management
7 9 (2.57%) ITSM
7 9 (2.57%) Statistics
8 8 (2.29%) CAD
8 8 (2.29%) CRM
8 8 (2.29%) Mobile Device Management
8 8 (2.29%) Workflow
8 8 (2.29%) Workflow Management
9 6 (1.71%) Asset Management
9 6 (1.71%) Validation
10 5 (1.43%) Investment Management
10 5 (1.43%) Problem Management
10 5 (1.43%) Root Cause Analysis
11 4 (1.14%) Identity Access Management
Programming Languages
1 28 (8.00%) SQL
2 10 (2.86%) C
3 5 (1.43%) JavaScript
4 4 (1.14%) C#
5 3 (0.86%) T-SQL
5 3 (0.86%) VBScript
6 2 (0.57%) Java
7 1 (0.29%) C++
Qualifications
1 13 (3.71%) Degree
2 9 (2.57%) ITIL Certification
2 9 (2.57%) SC Cleared
2 9 (2.57%) Security Cleared
3 8 (2.29%) Microsoft Certification
4 7 (2.00%) A+ Certification
5 4 (1.14%) CCENT
6 3 (0.86%) CCNA
6 3 (0.86%) Cisco Certification
7 2 (0.57%) DBS Check
7 2 (0.57%) HND
7 2 (0.57%) ITIL Foundation Certificate
7 2 (0.57%) MCSA
7 2 (0.57%) MCSE
7 2 (0.57%) VTSP
8 1 (0.29%) MCP
8 1 (0.29%) MCTS
8 1 (0.29%) MOS
Quality Assurance & Compliance
1 75 (21.43%) SLA
2 2 (0.57%) QA
System Software
1 213 (60.86%) Active Directory
2 27 (7.71%) VMware Infrastructure
3 12 (3.43%) Microsoft Virtual Server
4 4 (1.14%) XenApp
5 3 (0.86%) Hyper-V
5 3 (0.86%) IMail Server
5 3 (0.86%) VMware Workstation
6 2 (0.57%) Virtual Desktop
7 1 (0.29%) Terminal Services
7 1 (0.29%) XenDesktop
Systems Management
1 21 (6.00%) SCCM
2 3 (0.86%) Backup Exec
2 3 (0.86%) Systems Management Server (SMS)
3 2 (0.57%) DameWare
3 2 (0.57%) OpenView
3 2 (0.57%) OVSD
3 2 (0.57%) ServiceCenter
4 1 (0.29%) Jamf Pro
4 1 (0.29%) Nagios
Vendors
1 175 (50.00%) Microsoft
2 47 (13.43%) Citrix
3 35 (10.00%) VMware
4 32 (9.14%) Bomgar
5 21 (6.00%) Cisco
5 21 (6.00%) iManage
6 11 (3.14%) Remedy
7 10 (2.86%) HP
8 9 (2.57%) Apple
8 9 (2.57%) SAP
8 9 (2.57%) ServiceNow
9 8 (2.29%) Polycom
9 8 (2.29%) RedPrairie
10 5 (1.43%) Avaya
10 5 (1.43%) LANDesk
11 3 (0.86%) Adobe
11 3 (0.86%) Canon
11 3 (0.86%) Oracle
12 2 (0.57%) Blue Coat
12 2 (0.57%) FactSet
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: Yesterday
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: Yesterday
Epsom, Surrey
Ashdown IT
Salary: £17000 - £20000 per annum
Posted: Yesterday
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £23000.00 per annum + Benefits
Posted: Yesterday
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: Yesterday
Manchester, Lancashire
Certes Computing Ltd
Salary: £20000 - £21000 per annum + Pension, Healthcare, Training
Posted: 3 days ago
Manchester, Lancashire
Certes Computing Ltd
Salary: £20000 - £23000 per annum + Plus Benefits/Training
Posted: 4 days ago
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: Yesterday
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + on-call allowance plus benefits
Posted: Yesterday
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 6 days ago
Northamptonshire
TEKsystems
Salary: £20000 - £24000 per annum + Benefits
Posted: 4 days ago
Enfield
aap3
Salary: £1 per annum + benefits
Posted: 6 days ago
West Midlands (County)
Network ITR
Salary: £17000 - £19000 per annum
Posted: 5 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 5 days ago
London
Artemis Recruitment Ltd
Salary: Up to £25,000 per annum + Benefits
Posted: 4 days ago
Oxford, Oxfordshire
Searchability
Salary: £18000 - £23000 per annum
Posted: 5 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £15000 - £20000 per annum + bens
Posted: 5 days ago
South West London
Complete Tech Limited
Salary: From £20,000 to £23,000 per annum
Posted: 4 days ago
Manchester, North-West, UK
Turley
Salary: Highly Competitive
Posted: 11 days ago
Northamptonshire
Deerfoot IT Resources Ltd
Salary: Benefits package
Posted: 12 days ago
Upminster
Deerfoot IT Resources Ltd
Salary: £18000 - £22000 per annum
Posted: 12 days ago
Bristol, Avon
Activus
Salary: From £22,000 to £25,000 per annum Plus Company Benefits
Posted: 15 days ago
London
360 Resourcing
Salary: £26,000 per annum
Posted: 20 days ago
Bristol
CPS Group Limited
Salary: £20000 - £25000 per annum + competitive bonus package
Posted: 23 days ago
Bromsgrove, Worcestershire
County Infrastructure Service Ltd
Salary: From £15,000 to £18,000 per annum dependant on experience
Posted: 26 days ago