1st Line Support Analyst Jobs in England

First Line Support Analyst
UK > England

The median First Line Support Analyst salary in England is £25,500 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 716 831 924
Rank change year-on-year +115 +93 -148
Permanent jobs requiring a 1st Line Support Analyst 115 105 216
As % of all permanent jobs advertised in England 0.13% 0.12% 0.16%
As % of the Job Titles category 0.14% 0.13% 0.17%
Number of salaries quoted 111 97 190
10th Percentile £21,000 £20,750 £20,500
25th Percentile £23,000 £22,250 £21,644
Median annual salary (50th Percentile) £25,500 £26,000 £25,000
Median % change year-on-year -1.92% +4.00% +13.64%
75th Percentile £29,000 £28,750 £27,750
90th Percentile £33,750 £35,000 £30,000
UK median annual salary £25,500 £26,000 £25,000
% change year-on-year -1.92% +4.00% +13.64%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,982 82,462 128,831
% of permanent jobs with a recognized job title 94.47% 91.54% 96.08%
Number of salaries quoted 60,404 52,476 75,206
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £91,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in England.

Salary trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Analyst in England over the 6 months to 13 May 2024.

Salary histogram for 1st Line Support Analyst in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +15 45 £25,500 -0.97% 4
London +124 31 £32,500 - 2
North of England +72 27 £24,000 +1.05% 1
Yorkshire +100 18 £24,500 -27.94%
North West +9 8 £21,000 +6.33% 1
East of England +12 6 £23,750 +7.95% 2
Midlands -16 4 £26,500 +6.00% 1
West Midlands +9 2 £27,500 +11.11% 1
East Midlands -13 2 £26,000 -1.89%
South West -21 2 £23,500 -32.86%
North East -4 1 £20,000 -27.27%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 13 May 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Analyst in the job title.

1 77 (66.96%) Windows
2 70 (60.87%) Active Directory
3 65 (56.52%) Microsoft Office
4 58 (50.43%) Microsoft
4 58 (50.43%) Microsoft 365
5 52 (45.22%) Social Skills
6 40 (34.78%) Customer Service
7 35 (30.43%) SLA
8 29 (25.22%) Windows 10
9 27 (23.48%) SharePoint
10 20 (17.39%) DHCP
11 19 (16.52%) ITIL
12 18 (15.65%) DNS
12 18 (15.65%) Problem-Solving
13 17 (14.78%) ITSM
13 17 (14.78%) Finance
13 17 (14.78%) Degree
14 15 (13.04%) Management Information System
14 15 (13.04%) Firewall
15 14 (12.17%) Analytical Skills
15 14 (12.17%) Microsoft Exchange
15 14 (12.17%) Microsoft Excel
15 14 (12.17%) Incident Management
15 14 (12.17%) Azure
15 14 (12.17%) Apple iOS
16 13 (11.30%) Security Cleared
16 13 (11.30%) Cisco
17 12 (10.43%) Microsoft Certification
17 12 (10.43%) WatchGuard
17 12 (10.43%) Microsoft PowerPoint

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (23.48%) SharePoint
2 14 (12.17%) Microsoft Exchange
3 1 (0.87%) Confluence
Applications
1 65 (56.52%) Microsoft Office
2 14 (12.17%) Microsoft Excel
3 12 (10.43%) Microsoft PowerPoint
Business Applications
1 2 (1.74%) assyst
2 1 (0.87%) Sage X3
Cloud Services
1 58 (50.43%) Microsoft 365
2 14 (12.17%) Azure
3 12 (10.43%) Mimecast
4 8 (6.96%) SaaS
5 4 (3.48%) Entra ID
6 2 (1.74%) AWS
7 1 (0.87%) Power Platform
Communications & Networking
1 20 (17.39%) DHCP
2 18 (15.65%) DNS
3 15 (13.04%) Firewall
4 9 (7.83%) VoIP
5 6 (5.22%) LAN
6 5 (4.35%) TCP/IP
6 5 (4.35%) Wi-Fi
7 3 (2.61%) VPN
7 3 (2.61%) WAN
8 2 (1.74%) Remote Desktop
8 2 (1.74%) Wireless
9 1 (0.87%) ADSL
9 1 (0.87%) Broadband
9 1 (0.87%) Cisco ASA
9 1 (0.87%) Cisco IOS
9 1 (0.87%) NAS
9 1 (0.87%) SAN
9 1 (0.87%) VLAN
Database & Business Intelligence
1 3 (2.61%) SQL Server
2 1 (0.87%) Crystal Reports
2 1 (0.87%) MySQL
2 1 (0.87%) Power BI
Development Applications
1 9 (7.83%) JIRA
General
1 52 (45.22%) Social Skills
2 17 (14.78%) Finance
3 14 (12.17%) Analytical Skills
4 9 (7.83%) Banking
4 9 (7.83%) Front Office
5 8 (6.96%) Law
6 7 (6.09%) Telecoms
7 3 (2.61%) Inclusion and Diversity
7 3 (2.61%) Manufacturing
7 3 (2.61%) Retail
8 2 (1.74%) Documentation Skills
8 2 (1.74%) Legal
9 1 (0.87%) Back Office
9 1 (0.87%) Games
9 1 (0.87%) Marketing
9 1 (0.87%) Presentation Skills
9 1 (0.87%) Public Sector
9 1 (0.87%) Wearables
Libraries, Frameworks & Software Standards
1 9 (7.83%) FIX Protocol
Miscellaneous
1 15 (13.04%) Management Information System
2 10 (8.70%) Data Centre
2 10 (8.70%) Driving Licence
3 4 (3.48%) iPad
4 3 (2.61%) Mobile App
4 3 (2.61%) Private Cloud
4 3 (2.61%) Video Conferencing
5 2 (1.74%) e-Learning
5 2 (1.74%) Self-Motivation
6 1 (0.87%) CMDB
6 1 (0.87%) Hedge funds
6 1 (0.87%) Life Science
6 1 (0.87%) NHS
6 1 (0.87%) Onboarding
6 1 (0.87%) Renewable Energy
6 1 (0.87%) Team-Oriented Environment
6 1 (0.87%) Virtual Team
Operating Systems
1 77 (66.96%) Windows
2 29 (25.22%) Windows 10
3 14 (12.17%) Apple iOS
4 12 (10.43%) Windows Server
5 11 (9.57%) Linux
6 3 (2.61%) Windows Server 2008
7 2 (1.74%) Android
7 2 (1.74%) Mac OS
7 2 (1.74%) Windows 7
7 2 (1.74%) Windows 8
7 2 (1.74%) Windows Server 2012
8 1 (0.87%) Windows Server 2016
8 1 (0.87%) Windows Server 2019
Processes & Methodologies
1 40 (34.78%) Customer Service
2 19 (16.52%) ITIL
3 18 (15.65%) Problem-Solving
4 17 (14.78%) ITSM
5 14 (12.17%) Incident Management
6 11 (9.57%) Proactive Monitoring
7 9 (7.83%) Business Continuity
7 9 (7.83%) Gamification
8 8 (6.96%) Service Management
9 7 (6.09%) Analytics
10 6 (5.22%) Information Security
11 5 (4.35%) Disaster Recovery
12 4 (3.48%) Cloud Security
12 4 (3.48%) Customer Experience
12 4 (3.48%) Service Delivery
12 4 (3.48%) Time Management
13 2 (1.74%) Break/Fix
13 2 (1.74%) Computer Science
13 2 (1.74%) Cybersecurity
13 2 (1.74%) IT Strategy
Programming Languages
1 11 (9.57%) SQL
Qualifications
1 17 (14.78%) Degree
2 13 (11.30%) Security Cleared
3 12 (10.43%) Microsoft Certification
4 7 (6.09%) A+ Certification
4 7 (6.09%) MCDST
5 3 (2.61%) Computer Science Degree
5 3 (2.61%) MCITP
6 1 (0.87%) CCNA
6 1 (0.87%) Cisco Certification
6 1 (0.87%) ITIL Foundation Certificate
6 1 (0.87%) MCP
6 1 (0.87%) MCSA
6 1 (0.87%) Network+ Certification
6 1 (0.87%) SC Cleared
Quality Assurance & Compliance
1 35 (30.43%) SLA
System Software
1 70 (60.87%) Active Directory
2 5 (4.35%) VMware Infrastructure
3 2 (1.74%) Hyper-V
Systems Management
1 10 (8.70%) Microsoft Intune
2 9 (7.83%) SCCM
Vendors
1 58 (50.43%) Microsoft
2 13 (11.30%) Cisco
3 12 (10.43%) ServiceNow
3 12 (10.43%) WatchGuard
4 10 (8.70%) Apple
4 10 (8.70%) Dell
4 10 (8.70%) HP
4 10 (8.70%) NetApp
5 5 (4.35%) VMware
6 4 (3.48%) Veeam
7 2 (1.74%) ConnectWise
7 2 (1.74%) N-able
7 2 (1.74%) SolarWinds
7 2 (1.74%) Sophos
8 1 (0.87%) Bloomberg
8 1 (0.87%) Citrix
8 1 (0.87%) Sage
8 1 (0.87%) Salesforce
8 1 (0.87%) SAP