Customer Service
West Midlands > Staffordshire
The following table provides summary statistics for permanent job vacancies advertised in Staffordshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 28 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 5 | 12 | 15 |
| Rank change year-on-year | +7 | +3 | -7 |
| Permanent jobs citing Customer Service | 145 | 74 | 61 |
| As % of all permanent jobs advertised in Staffordshire | 14.80% | 13.60% | 10.13% |
| As % of the Processes & Methodologies category | 17.97% | 14.20% | 11.42% |
| Number of salaries quoted | 94 | 51 | 37 |
| 10th Percentile | - | - | £20,300 |
| 25th Percentile | £21,500 | £21,250 | £21,000 |
| Median annual salary (50th Percentile) | £24,750 | £30,500 | £24,000 |
| Median % change year-on-year | -18.85% | +27.08% | +6.67% |
| 75th Percentile | £30,000 | £42,500 | £30,759 |
| 90th Percentile | £42,625 | £48,750 | £47,804 |
| West Midlands median annual salary | £30,000 | £38,750 | £40,000 |
| % change year-on-year | -22.58% | -3.13% | +14.29% |
All Process and Methodology Skills
Staffordshire
Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Staffordshire with a requirement for process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 807 | 521 | 534 |
| As % of all permanent jobs advertised in Staffordshire | 82.35% | 95.77% | 88.70% |
| Number of salaries quoted | 568 | 375 | 381 |
| 10th Percentile | £23,500 | £23,000 | £24,750 |
| 25th Percentile | £28,119 | £32,000 | £33,750 |
| Median annual salary (50th Percentile) | £40,000 | £45,000 | £45,000 |
| Median % change year-on-year | -11.11% | - | +14.23% |
| 75th Percentile | £55,000 | £56,250 | £54,043 |
| 90th Percentile | £62,500 | £67,500 | £65,000 |
| West Midlands median annual salary | £50,000 | £53,000 | £50,000 |
| % change year-on-year | -5.66% | +6.00% | +5.26% |
Customer Service
Job Vacancy Trend in Staffordshire
Job postings citing Customer Service as a proportion of all IT jobs advertised in Staffordshire.
Customer Service
Salary Trend in Staffordshire
3-month moving average salary quoted in jobs citing Customer Service in Staffordshire.
Customer Service
Salary Histogram in Staffordshire
Salary distribution for jobs citing Customer Service in Staffordshire over the 6 months to 28 April 2024.
Customer Service
Job Locations in Staffordshire
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Staffordshire region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Stoke-on-Trent | +5 | 61 | £24,000 | -5.70% | 18 |
| Tamworth | +1 | 19 | £50,000 | +122.22% | 3 |
| Cannock | -3 | 16 | £23,500 | -53.00% | 3 |
| Lichfield | +8 | 8 | £10,000 | -77.78% | 3 |
| Stafford | -6 | 8 | £28,500 | +7.55% | 6 |
| Burton-upon-Trent | +3 | 5 | £27,500 | -52.17% | 4 |
| Burntwood | - | 4 | - | - | |
| Cradley Heath | - | 4 | - | - | |
| Rugeley | - | 4 | - | - | |
| Uttoxeter | - | 4 | - | - | |
| Customer Service West Midlands |
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Customer Service
Co-occurring Skills and Capabilities in Staffordshire by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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