Customer Service Representative Job Trends in Sunderland

Customer Service Representative
Tyne and Wear > Sunderland

The median Customer Service Representative salary in Sunderland is £26,000 per year, according to job vacancies posted during the 6 months leading to 17 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

 6 months to
17 Sep 2026		 Same period 2025 Same period 2024
Rank 24 - -
Rank change year-on-year - - -
Permanent jobs requiring a Customer Service Representative 3 0 0
As % of all permanent jobs in Sunderland 1.58% - -
As % of the Job Titles category 1.90% - -
Number of salaries quoted 1 0 0
Median annual salary (50th Percentile) £26,000 - -
Tyne and Wear median annual salary £26,000 £25,087 -
% change year-on-year +3.64% - -

All Permanent IT Job Roles
Sunderland

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Sunderland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Sunderland with a recognized job title 158 59 83
% of permanent jobs with a recognized job title 83.16% 93.65% 98.81%
Number of salaries quoted 114 28 66
10th Percentile £26,500 £29,475 £35,000
25th Percentile £30,000 £39,331 £40,000
Median annual salary (50th Percentile) £49,000 £52,500 £50,000
Median % change year-on-year -6.67% +5.00% +27.39%
75th Percentile £57,500 £60,625 £60,000
90th Percentile £90,000 £65,000 £63,750
Tyne and Wear median annual salary £55,000 £45,000 £45,000
% change year-on-year +22.22% - -14.29%

Customer Service Representative Skill Set
Top 4 Co-Occurring Skills & Capabilities in Sunderland

For the 6 months to 17 September 2026, Customer Service Representative job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Sunderland region featuring Customer Service Representative in the job title.

1 3 (100.00%) Customer Service
2 2 (66.67%) Broadband
2 2 (66.67%) BT
3 1 (33.33%) Customer Experience

Customer Service Representative Skill Set
Co-Occurring Skills & Capabilities in Sunderland by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Communications & Networking
1 2 (66.67%) Broadband
General
1 2 (66.67%) Retail
2 1 (33.33%) Organisational Skills
2 1 (33.33%) Social Skills
Miscellaneous
1 1 (33.33%) Self-Motivation
Processes & Methodologies
1 3 (100.00%) Customer Service
2 1 (33.33%) Customer Experience
Vendors
1 2 (66.67%) BT
Customer Service Representative jobs