Period
to 24 November 2017

The median annual salary for a 2nd Line Support Engineer was £26,000 in advertised job vacancies in Surrey during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
South East > Surrey
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 233 216 242
Rank change year-on-year -17 +26 +16
Permanent jobs requiring a 2nd Line Support Engineer 25 60 70
As % of all permanent IT jobs advertised in Surrey 0.40% 0.91% 0.82%
As % of the Job Titles category 0.41% 0.93% 0.84%
Number of salaries quoted 17 57 70
Surrey median annual salary £26,000 £28,000 £27,500
Median salary % change year-on-year -7.14% +1.82% -1.79%
10th Percentile £22,600 £21,250 £23,875
90th Percentile £30,000 £31,800 £33,875
South East median annual salary £27,000 £26,500 £26,500
% change year-on-year +1.89% - -1.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 6032 6430 8362
% of permanent IT jobs with a recognized job title 96.82% 97.51% 97.61%
Number of salaries quoted 4933 5464 7265
Surrey median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,250 £26,750 £25,000
90th Percentile £67,500 £67,500 £66,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

2nd Line Support Engineer
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support Engineer in Surrey

2nd Line Support Engineer
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in Surrey.

Salary trend for 2nd Line Support Engineer in Surrey

2nd Line Support Engineer
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Surrey region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Weybridge +6 6 £30,000 +15.38% 1
Leatherhead +18 4 - - 1
Redhill +13 4 £24,000 -2.04%
Guildford -9 4 £25,000 -33.33%
Chertsey +1 2 £26,000 +4.00%
Dorking - 1 £26,500 -
Godalming - 1 £25,000 -
Addlestone - 1 £27,500 -
Walton-on-Thames - 1 £29,000 -
Woking - 1 £31,000 -
2nd Line Support Engineer
South East

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 24 November 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Surrey region featuring 2nd Line Support Engineer in the job title.

1 23 (92.00%) Windows
2 12 (48.00%) MS Exchange
2 12 (48.00%) Microsoft Office
2 12 (48.00%) Active Directory
2 12 (48.00%) Windows 7
3 11 (44.00%) Windows 8
3 11 (44.00%) Microsoft
4 10 (40.00%) Office 365
5 9 (36.00%) Exchange Server 2013
6 8 (32.00%) Windows Server
7 7 (28.00%) Exchange Server 2010
7 7 (28.00%) Windows XP
8 6 (24.00%) Apple
8 6 (24.00%) Sophos
8 6 (24.00%) Driving Licence
9 5 (20.00%) Windows Server 2008
9 5 (20.00%) Firewall
9 5 (20.00%) VMware
9 5 (20.00%) SQL Server
10 4 (16.00%) MCSE
10 4 (16.00%) Windows Server 2003
10 4 (16.00%) Microsoft Certification
10 4 (16.00%) Cisco
10 4 (16.00%) Backup Exec
10 4 (16.00%) Windows 10
11 3 (12.00%) Windows Server 2012
11 3 (12.00%) VMware Infrastructure
11 3 (12.00%) Windows Vista
11 3 (12.00%) Symantec
11 3 (12.00%) Microsoft Excel

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (48.00%) MS Exchange
2 9 (36.00%) Exchange Server 2013
3 7 (28.00%) Exchange Server 2010
4 2 (8.00%) SharePoint
5 1 (4.00%) Blackberry Enterprise Server
5 1 (4.00%) Exchange Server 2007
5 1 (4.00%) IBM Notes
Applications
1 12 (48.00%) Microsoft Office
2 3 (12.00%) Microsoft Excel
Cloud Services
1 10 (40.00%) Office 365
2 2 (8.00%) Microsoft Azure
2 2 (8.00%) Mimecast
Communications & Networking
1 5 (20.00%) Firewall
2 3 (12.00%) TCP/IP
3 2 (8.00%) DHCP
3 2 (8.00%) DNS
3 2 (8.00%) LAN
3 2 (8.00%) VPN
3 2 (8.00%) WAN
4 1 (4.00%) NAS
4 1 (4.00%) SAN
4 1 (4.00%) VLAN
4 1 (4.00%) VoIP
4 1 (4.00%) Wi-Fi
4 1 (4.00%) Wireless
Database & Business Intelligence
1 5 (20.00%) SQL Server
General
1 1 (4.00%) Advertising
1 1 (4.00%) Back Office
1 1 (4.00%) Finance
1 1 (4.00%) Legal
1 1 (4.00%) Manufacturing
Miscellaneous
1 6 (24.00%) Driving Licence
2 2 (8.00%) Blackberry
3 1 (4.00%) Analytical Skills
3 1 (4.00%) Client/Server
3 1 (4.00%) iPhone
3 1 (4.00%) Smartphone
3 1 (4.00%) Virtual Team
Operating Systems
1 23 (92.00%) Windows
2 12 (48.00%) Windows 7
3 11 (44.00%) Windows 8
4 8 (32.00%) Windows Server
5 7 (28.00%) Windows XP
6 5 (20.00%) Windows Server 2008
7 4 (16.00%) Windows 10
7 4 (16.00%) Windows Server 2003
8 3 (12.00%) Windows Server 2012
8 3 (12.00%) Windows Vista
9 1 (4.00%) Android
9 1 (4.00%) Windows 2000
9 1 (4.00%) Windows Phone
Processes & Methodologies
1 3 (12.00%) ITIL
2 2 (8.00%) Mentoring
3 1 (4.00%) Break/Fix
3 1 (4.00%) ITSM
3 1 (4.00%) Root Cause Analysis
3 1 (4.00%) Service Management
3 1 (4.00%) Time Management
Programming Languages
1 1 (4.00%) SQL
Qualifications
1 4 (16.00%) MCSE
1 4 (16.00%) Microsoft Certification
2 2 (8.00%) CCNA
2 2 (8.00%) Cisco Certification
2 2 (8.00%) MCP
3 1 (4.00%) A+ Certification
3 1 (4.00%) MCITP
Quality Assurance & Compliance
1 2 (8.00%) SLA
2 1 (4.00%) QA
System Software
1 12 (48.00%) Active Directory
2 3 (12.00%) VMware Infrastructure
3 2 (8.00%) Hyper-V
4 1 (4.00%) BlackBerry Internet Service
Systems Management
1 4 (16.00%) Backup Exec
2 2 (8.00%) Norton AntiVirus
3 1 (4.00%) SCCM
3 1 (4.00%) Systems Management Server (SMS)
Vendors
1 11 (44.00%) Microsoft
2 6 (24.00%) Apple
2 6 (24.00%) Sophos
3 5 (20.00%) VMware
4 4 (16.00%) Cisco
5 3 (12.00%) Symantec
6 2 (8.00%) Citrix
6 2 (8.00%) SolarWinds
7 1 (4.00%) Acronis
7 1 (4.00%) Aerohive Networks
7 1 (4.00%) Avaya
7 1 (4.00%) HP
7 1 (4.00%) Lotus
7 1 (4.00%) NETGEAR
7 1 (4.00%) SonicWALL
7 1 (4.00%) Veeam