Customer Service Jobs in Surrey

Customer Service
South East > Surrey

The table below provides summary statistics for permanent job vacancies advertised in Surrey requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 19 18 31
Rank change year-on-year -1 +13 +17
Permanent jobs citing Customer Service 107 266 147
As % of all permanent jobs advertised in Surrey 8.95% 10.03% 6.93%
As % of the Processes & Methodologies category 9.59% 11.20% 7.37%
Number of salaries quoted 79 206 106
10th Percentile £23,731 - £27,500
25th Percentile £25,250 £24,500 £32,000
Median annual salary (50th Percentile) £32,000 £25,000 £47,500
Median % change year-on-year +28.00% -47.37% +43.94%
75th Percentile £43,750 £34,875 £58,750
90th Percentile £51,500 £57,500 £60,000
South East median annual salary £32,000 £30,000 £33,500
% change year-on-year +6.67% -10.45% +1.52%

All Process and Methodology Skills
Surrey

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Surrey.

Permanent vacancies with a requirement for process or methodology skills 1,116 2,376 1,994
As % of all permanent jobs advertised in Surrey 93.31% 89.59% 94.01%
Number of salaries quoted 530 1,468 1,189
10th Percentile £30,500 £24,500 £32,700
25th Percentile £36,250 £35,000 £45,000
Median annual salary (50th Percentile) £50,300 £50,000 £60,000
Median % change year-on-year +0.60% -16.67% +4.35%
75th Percentile £67,500 £65,000 £75,000
90th Percentile £77,500 £80,000 £91,250
South East median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% -

Customer Service
Job Vacancy Trend in Surrey

Job postings citing Customer Service as a proportion of all IT jobs advertised in Surrey.

Job vacancy trend for Customer Service in Surrey

Customer Service
Salary Trend in Surrey

3-month moving average salary quoted in jobs citing Customer Service in Surrey.

Salary trend for Customer Service in Surrey

Customer Service
Salary Histogram in Surrey

Salary distribution for jobs citing Customer Service in Surrey over the 6 months to 31 May 2025.

Salary histogram for Customer Service in Surrey

Customer Service
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Surrey region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Redhill 0 13 £31,000 -12.42% 12
Woking +8 9 - - 5
Camberley -3 6 £38,500 +40.00% 2
Epsom -13 5 £43,000 -36.30% 1
Reigate +7 4 £40,000 -19.13% 2
Leatherhead +31 3 £42,500 +26.87% 8
Horley - 3 £26,000 - 2
Walton-on-Thames - 3 £25,154 -
Warlingham - 3 £32,000 -
Dorking +4 2 - -
Caterham - 2 £32,000 - 1
Guildford +8 1 £50,000 +53.85% 8
Egham -4 1 £32,500 +30.00% 3
Whyteleafe - 1 - -
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (6.54%) Confluence
1 7 (6.54%) SharePoint
2 3 (2.80%) Microsoft Exchange
Applications
1 10 (9.35%) Microsoft Office
2 4 (3.74%) Microsoft Excel
3 2 (1.87%) Adobe Creative Suite
4 1 (0.93%) MS Visio
Business Applications
1 5 (4.67%) PeopleSoft Financials
Cloud Services
1 31 (28.97%) Microsoft 365
2 27 (25.23%) Azure
3 6 (5.61%) Asana
3 6 (5.61%) Miro
4 4 (3.74%) Entra ID
5 3 (2.80%) Power Automate
6 2 (1.87%) Cloud Computing
6 2 (1.87%) Google Workspace
Communications & Networking
1 20 (18.69%) 4G
1 20 (18.69%) 5G
2 13 (12.15%) Firewall
3 10 (9.35%) LAN
3 10 (9.35%) WAN
4 9 (8.41%) SD-WAN
5 7 (6.54%) VSAT
6 6 (5.61%) Broadband
7 2 (1.87%) VoIP
7 2 (1.87%) Wi-Fi
8 1 (0.93%) Network Security
8 1 (0.93%) Wireless
8 1 (0.93%) WLAN
Development Applications
1 7 (6.54%) JIRA
General
1 51 (47.66%) Social Skills
2 36 (33.64%) Retail
3 29 (27.10%) Finance
4 20 (18.69%) Telecoms
5 8 (7.48%) Analytical Skills
6 6 (5.61%) Influencing Skills
7 5 (4.67%) Legal
8 4 (3.74%) Law
8 4 (3.74%) Organisational Skills
9 3 (2.80%) Marketing
10 2 (1.87%) Billing
10 2 (1.87%) Multimedia
11 1 (0.93%) Games
11 1 (0.93%) Manufacturing
Job Titles
1 25 (23.36%) Support Engineer
2 16 (14.95%) Analyst
3 12 (11.21%) IT Support
4 11 (10.28%) Product Analyst
5 10 (9.35%) IT Engineer
5 10 (9.35%) Technical Support
6 9 (8.41%) IT Support Engineer
7 8 (7.48%) Infrastructure Engineer
7 8 (7.48%) Infrastructure Support
7 8 (7.48%) Infrastructure Support Engineer
7 8 (7.48%) Support Analyst
7 8 (7.48%) Technical Engineer
7 8 (7.48%) Technical Support Engineer
8 7 (6.54%) 2nd Line Support
8 7 (6.54%) NOC Engineer
9 6 (5.61%) IT Manager
10 5 (4.67%) Help Desk Manager
10 5 (4.67%) Products Support Analyst
10 5 (4.67%) Support Technician
10 5 (4.67%) Systems Analyst
Miscellaneous
1 21 (19.63%) Self-Motivation
2 6 (5.61%) Over-the-Top Content
2 6 (5.61%) Product Ownership
2 6 (5.61%) Video\Live Streaming
3 5 (4.67%) Data Structures
3 5 (4.67%) Onboarding
4 2 (1.87%) Learning Management System
4 2 (1.87%) Management Information System
5 1 (0.93%) Hybrid Cloud
5 1 (0.93%) PMI
Operating Systems
1 27 (25.23%) Windows
2 11 (10.28%) Mac OS
3 9 (8.41%) Apple iOS
4 8 (7.48%) Windows Server
5 2 (1.87%) Windows 10
6 1 (0.93%) Windows Server 2019
Processes & Methodologies
1 33 (30.84%) Customer Experience
2 27 (25.23%) Problem-Solving
3 15 (14.02%) Continuous Improvement
4 14 (13.08%) Budget Management
4 14 (13.08%) ITSM
4 14 (13.08%) Mentoring
5 13 (12.15%) Coaching
5 13 (12.15%) Service Delivery
6 12 (11.21%) Agile
6 12 (11.21%) CRM
6 12 (11.21%) Service Management
7 9 (8.41%) Business Continuity
7 9 (8.41%) Data Protection
7 9 (8.41%) Migration
7 9 (8.41%) Statistics
7 9 (8.41%) Stress Testing
8 8 (7.48%) B2B
8 8 (7.48%) Infrastructure Engineering
8 8 (7.48%) ITIL
9 7 (6.54%) Commercial Awareness
Programming Languages
1 3 (2.80%) PowerShell
Qualifications
1 13 (12.15%) Degree
2 8 (7.48%) CCNA
2 8 (7.48%) Cisco Certification
2 8 (7.48%) JNCIA
2 8 (7.48%) SC Cleared
2 8 (7.48%) Security Cleared
3 3 (2.80%) HND
4 2 (1.87%) HNC
5 1 (0.93%) CBAP
5 1 (0.93%) DBS Check
5 1 (0.93%) PMI Certification
Quality Assurance & Compliance
1 6 (5.61%) GDPR
2 2 (1.87%) SLA
System Software
1 13 (12.15%) Virtual Desktop
2 10 (9.35%) Active Directory
3 5 (4.67%) Hyper-V
3 5 (4.67%) VMware Infrastructure
Systems Management
1 2 (1.87%) Active Directory Federation Services
1 2 (1.87%) Jamf Pro
2 1 (0.93%) Microsoft Intune
Vendors
1 32 (29.91%) Microsoft
2 13 (12.15%) Citrix
3 8 (7.48%) BT
3 8 (7.48%) VMware
4 6 (5.61%) Salesforce
5 5 (4.67%) Intapp
5 5 (4.67%) PeopleSoft
5 5 (4.67%) ServiceNow
5 5 (4.67%) Veeam
5 5 (4.67%) Workday
6 4 (3.74%) Dell
6 4 (3.74%) Google
7 3 (2.80%) Apple
7 3 (2.80%) Cisco
8 2 (1.87%) Adobe
8 2 (1.87%) HubSpot
8 2 (1.87%) Meraki
8 2 (1.87%) Sage
9 1 (0.93%) Mitel