Period
to 18 November 2017

The median annual salary for a 2nd Line Support Engineer was £27,250 in advertised job vacancies in the South East during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
England > South East
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 396 362 377
Rank change year-on-year -34 +15 -54
Permanent jobs requiring a 2nd Line Support Engineer 157 235 290
As % of all permanent IT jobs advertised in the South East 0.52% 0.67% 0.68%
As % of the Job Titles category 0.53% 0.69% 0.70%
Number of salaries quoted 148 241 262
South East median annual salary £27,250 £26,800 £26,500
Median salary % change year-on-year +1.68% +1.13% -
10th Percentile £21,175 £21,250 £21,250
90th Percentile £33,750 £32,250 £37,500
England median annual salary £27,500 £27,500 £26,000
% change year-on-year - +5.77% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29359 34118 41518
% of permanent IT jobs with a recognized job title 96.60% 96.97% 96.89%
Number of salaries quoted 24514 28618 34604
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

2nd Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the South East.

Salary trend for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Salary Histogram in the South East

The salary distribution of IT jobs citing 2nd Line Support Engineer in the South East over the 6 months to 18 November 2017.

Salary histogram for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the South East region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +36 74 £27,000 -5.26% 5
Berkshire +34 35 £28,000 -5.08% 1
Hampshire -16 33 £27,500 +3.77%
Buckinghamshire +31 25 £27,500 +3.77% 1
Surrey -17 22 £26,000 -7.14% 1
Oxfordshire -4 14 £23,250 -16.96% 3
Kent +23 12 £29,500 +14.56%
West Sussex -8 12 £26,500 +6.00%
Middlesex - 3 - -
M4 Corridor - 1 £32,500 -
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 November 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support Engineer in the job title.

1 121 (77.07%) Windows
2 87 (55.41%) Active Directory
3 84 (53.50%) Microsoft
4 71 (45.22%) Windows Server
5 59 (37.58%) VMware
6 50 (31.85%) MS Exchange
7 46 (29.30%) Office 365
8 40 (25.48%) Cisco
9 38 (24.20%) Microsoft Office
9 38 (24.20%) Windows Server 2012
10 33 (21.02%) Windows 7
11 32 (20.38%) VMware Infrastructure
11 32 (20.38%) ITIL
12 31 (19.75%) Firewall
13 29 (18.47%) SQL
14 27 (17.20%) TCP/IP
15 25 (15.92%) Microsoft Certification
15 25 (15.92%) Linux
15 25 (15.92%) Hyper-V
16 24 (15.29%) Exchange Server 2010
17 23 (14.65%) SQL Server
18 21 (13.38%) VPN
18 21 (13.38%) Windows Server 2008
19 20 (12.74%) Microsoft Azure
19 20 (12.74%) Windows 10
19 20 (12.74%) Exchange Server 2013
19 20 (12.74%) DNS
20 19 (12.10%) SLA
20 19 (12.10%) MCSE
21 18 (11.46%) HP

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (31.85%) MS Exchange
2 24 (15.29%) Exchange Server 2010
3 20 (12.74%) Exchange Server 2013
4 14 (8.92%) Exchange Server 2007
5 7 (4.46%) IIS
6 6 (3.82%) SharePoint
6 6 (3.82%) Skype for Business
7 2 (1.27%) Blackberry Enterprise Server
8 1 (0.64%) IBM Notes
Applications
1 38 (24.20%) Microsoft Office
2 4 (2.55%) Microsoft Excel
2 4 (2.55%) MS Visio
Business Applications
1 6 (3.82%) NetSuite
2 1 (0.64%) Dynamics NAV
Cloud Services
1 46 (29.30%) Office 365
2 20 (12.74%) Microsoft Azure
3 5 (3.18%) Azure Active Directory
4 3 (1.91%) Amazon AWS
5 2 (1.27%) Mimecast
6 1 (0.64%) Dynamics 365
Communications & Networking
1 31 (19.75%) Firewall
2 27 (17.20%) TCP/IP
3 21 (13.38%) VPN
4 20 (12.74%) DNS
5 17 (10.83%) DHCP
6 15 (9.55%) LAN
7 14 (8.92%) WAN
8 13 (8.28%) Wi-Fi
9 12 (7.64%) VoIP
10 10 (6.37%) VLAN
11 8 (5.10%) SAN
12 6 (3.82%) IPsec
12 6 (3.82%) OpenVPN
12 6 (3.82%) Skype
13 4 (2.55%) Cisco IOS
14 3 (1.91%) Internet
14 3 (1.91%) PBX
15 1 (0.64%) Ethernet
15 1 (0.64%) POP3
15 1 (0.64%) SMTP
Database & Business Intelligence
1 23 (14.65%) SQL Server
2 4 (2.55%) MySQL
3 1 (0.64%) SQL Server 2005
3 1 (0.64%) SQL Server 2008
Development Applications
1 1 (0.64%) Visual Studio
General
1 3 (1.91%) Advertising
1 3 (1.91%) Telecoms
2 2 (1.27%) Manufacturing
3 1 (0.64%) Automotive
3 1 (0.64%) Back Office
3 1 (0.64%) Banking
3 1 (0.64%) Billing
3 1 (0.64%) Finance
3 1 (0.64%) German Language
3 1 (0.64%) Italian Language
3 1 (0.64%) Legal
Libraries, Frameworks & Software Standards
1 8 (5.10%) HTML
2 3 (1.91%) XML
3 1 (0.64%) COM
3 1 (0.64%) PRADO
3 1 (0.64%) Web Services
Miscellaneous
1 8 (5.10%) Clustering
1 8 (5.10%) Driving Licence
2 6 (3.82%) Blackberry
3 5 (3.18%) Enterprise Storage
3 5 (3.18%) Management Information System
4 4 (2.55%) Analytical Skills
4 4 (2.55%) Client/Server
4 4 (2.55%) Fat Client
4 4 (2.55%) Thin Client
4 4 (2.55%) Video Conferencing
5 2 (1.27%) Data Centre
5 2 (1.27%) Handset
6 1 (0.64%) AS400
6 1 (0.64%) Computer Science
6 1 (0.64%) iPhone
6 1 (0.64%) Smartcard
6 1 (0.64%) Smartphone
6 1 (0.64%) Virtual Team
Operating Systems
1 121 (77.07%) Windows
2 71 (45.22%) Windows Server
3 38 (24.20%) Windows Server 2012
4 33 (21.02%) Windows 7
5 25 (15.92%) Linux
6 21 (13.38%) Windows Server 2008
7 20 (12.74%) Windows 10
8 14 (8.92%) Windows 8
9 10 (6.37%) Windows XP
10 8 (5.10%) Apple iOS
11 7 (4.46%) Android
11 7 (4.46%) Windows Server 2003
12 6 (3.82%) Mac OS X
12 6 (3.82%) Red Hat Enterprise Linux
13 4 (2.55%) Windows Vista
14 3 (1.91%) Windows 2000 Server
14 3 (1.91%) Windows Mobile
15 2 (1.27%) Mac OS
16 1 (0.64%) Unix
16 1 (0.64%) Windows 2000
Processes & Methodologies
1 32 (20.38%) ITIL
2 15 (9.55%) Problem Management
3 10 (6.37%) Service Management
4 8 (5.10%) Stakeholder Management
5 7 (4.46%) ERP
5 7 (4.46%) Incident Management
5 7 (4.46%) Line Management
6 6 (3.82%) Identity Management
7 5 (3.18%) Change Management
7 5 (3.18%) Network Monitoring
8 4 (2.55%) ITSM
8 4 (2.55%) Time Management
9 3 (1.91%) ITIL V3
9 3 (1.91%) Project Management
10 2 (1.27%) Capacity Management
10 2 (1.27%) Creative Thinking
10 2 (1.27%) Data Centre Operations
10 2 (1.27%) Root Cause Analysis
10 2 (1.27%) Server Virtualisation
11 1 (0.64%) Proactive Monitoring
Programming Languages
1 29 (18.47%) SQL
2 7 (4.46%) T-SQL
3 6 (3.82%) PowerShell
4 1 (0.64%) JavaScript
4 1 (0.64%) PHP
4 1 (0.64%) Python
Qualifications
1 25 (15.92%) Microsoft Certification
2 19 (12.10%) MCSE
3 14 (8.92%) MCP
4 13 (8.28%) MCSA
5 11 (7.01%) CCNA
5 11 (7.01%) Cisco Certification
6 8 (5.10%) VERITAS Certified Professional (VCP)
6 8 (5.10%) VMware Certified Professional (VCP)
7 4 (2.55%) A+ Certification
7 4 (2.55%) Degree
8 3 (1.91%) ITIL Certification
8 3 (1.91%) SC Cleared
8 3 (1.91%) Security Cleared
9 2 (1.27%) DBS Check
10 1 (0.64%) CCNP
10 1 (0.64%) MCITP
Quality Assurance & Compliance
1 19 (12.10%) SLA
2 8 (5.10%) ISO/IEC 20000
3 1 (0.64%) QA
System Software
1 87 (55.41%) Active Directory
2 32 (20.38%) VMware Infrastructure
3 25 (15.92%) Hyper-V
4 8 (5.10%) VMware ESXi
5 6 (3.82%) KVM
5 6 (3.82%) NFS
5 6 (3.82%) oVirt
5 6 (3.82%) pfSense
5 6 (3.82%) Samba
6 5 (3.18%) VMware Workstation
7 3 (1.91%) vSphere
8 2 (1.27%) Terminal Services
9 1 (0.64%) BitLocker
9 1 (0.64%) BlackBerry Internet Service
9 1 (0.64%) XenApp
9 1 (0.64%) XenServer
Systems Management
1 12 (7.64%) Backup Exec
2 8 (5.10%) Symantec Endpoint Protection
2 8 (5.10%) Symantec Enterprise Vault
2 8 (5.10%) Tivoli Storage Manager
2 8 (5.10%) vCenter Server
3 6 (3.82%) Bacula
3 6 (3.82%) SCCM
3 6 (3.82%) WSUS
4 5 (3.18%) Systems Management Server (SMS)
5 1 (0.64%) Norton AntiVirus
Vendors
1 84 (53.50%) Microsoft
2 59 (37.58%) VMware
3 40 (25.48%) Cisco
4 18 (11.46%) HP
5 16 (10.19%) Dell
6 14 (8.92%) Apple
7 13 (8.28%) Symantec
8 12 (7.64%) Juniper
8 12 (7.64%) Sophos
9 11 (7.01%) NetApp
10 9 (5.73%) Citrix
10 9 (5.73%) Oracle
11 8 (5.10%) Altiris
11 8 (5.10%) F5
11 8 (5.10%) Forcepoint
11 8 (5.10%) Veritas
12 6 (3.82%) Atlassian
12 6 (3.82%) Red Hat
13 5 (3.18%) CheckPoint
13 5 (3.18%) EqualLogic