2nd Line Support Engineer Jobs in the South East

Second Line Support Engineer
England > South East

The median Second Line Support Engineer salary in the South East is £30,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 314 269 398
Rank change year-on-year -45 +129 -59
Permanent jobs requiring a 2nd Line Support Engineer 77 145 85
As % of all permanent jobs advertised in the South East 0.46% 0.95% 0.43%
As % of the Job Titles category 0.49% 1.05% 0.45%
Number of salaries quoted 77 132 82
10th Percentile £26,000 £24,500 £25,025
25th Percentile £27,500 £27,500 £26,250
Median annual salary (50th Percentile) £30,000 £30,500 £27,500
Median % change year-on-year -1.64% +10.91% -8.33%
75th Percentile £33,000 £34,000 £32,000
90th Percentile £36,900 £37,500 £33,000
England median annual salary £31,000 £32,500 £32,000
% change year-on-year -4.62% +1.56% +10.73%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,598 13,777 18,958
% of permanent jobs with a recognized job title 93.89% 90.63% 96.39%
Number of salaries quoted 11,310 8,629 12,627
10th Percentile £27,475 £29,750 £30,000
25th Percentile £35,750 £39,750 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the South East.

Salary trend for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support Engineer in the South East over the 6 months to 24 April 2024.

Salary histogram for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the South East region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -22 31 £30,000 -0.33% 6
Berkshire +13 14 £30,000 +7.14% 1
Hampshire -40 14 £29,250 -3.94% 9
West Sussex +35 13 £30,000 - 3
Surrey +3 10 £28,000 -20.00% 3
Oxfordshire +2 9 £32,000 +1.59% 2
Buckinghamshire -33 8 £33,750 +12.50% 3
Kent -2 5 £28,000 -17.65% 1
East Sussex +24 2 £29,000 -9.38%
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 24 April 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support Engineer in the job title.

1 55 (71.43%) Microsoft 365
1 55 (71.43%) Windows
2 48 (62.34%) Active Directory
3 42 (54.55%) Microsoft
4 34 (44.16%) Windows Server
5 29 (37.66%) Azure
6 26 (33.77%) Problem-Solving
7 20 (25.97%) VMware Infrastructure
7 20 (25.97%) VMware
8 19 (24.68%) Social Skills
9 17 (22.08%) Firewall
10 15 (19.48%) SharePoint
11 14 (18.18%) Change Management
11 14 (18.18%) Incident Management
12 13 (16.88%) Microsoft Intune
12 13 (16.88%) Linux
13 12 (15.58%) VMware ESXi
13 12 (15.58%) Problem Management
13 12 (15.58%) Windows 10
13 12 (15.58%) vCenter Server
14 11 (14.29%) Entra ID
14 11 (14.29%) Infrastructure Engineering
14 11 (14.29%) VLAN
14 11 (14.29%) SC Cleared
14 11 (14.29%) Security Cleared
14 11 (14.29%) Microsoft Exchange
14 11 (14.29%) DHCP
14 11 (14.29%) DNS
15 10 (12.99%) Microsoft Office
15 10 (12.99%) Android

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (19.48%) SharePoint
2 11 (14.29%) Microsoft Exchange
Applications
1 10 (12.99%) Microsoft Office
2 9 (11.69%) Microsoft Excel
Cloud Services
1 55 (71.43%) Microsoft 365
2 29 (37.66%) Azure
3 11 (14.29%) Entra ID
4 6 (7.79%) OneDrive
5 2 (2.60%) SaaS
6 1 (1.30%) AWS
Communications & Networking
1 17 (22.08%) Firewall
2 11 (14.29%) DHCP
2 11 (14.29%) DNS
2 11 (14.29%) VLAN
3 5 (6.49%) TCP/IP
4 4 (5.19%) Wi-Fi
5 3 (3.90%) VoIP
6 2 (2.60%) Internet
6 2 (2.60%) LAN
6 2 (2.60%) WAN
7 1 (1.30%) Broadband
7 1 (1.30%) Ethernet
7 1 (1.30%) SSL
7 1 (1.30%) VPN
Database & Business Intelligence
1 4 (5.19%) Amazon RDS
2 1 (1.30%) SQL Server
General
1 19 (24.68%) Social Skills
2 5 (6.49%) Analytical Skills
2 5 (6.49%) Law
3 4 (5.19%) Telecoms
4 3 (3.90%) Finance
4 3 (3.90%) Legal
4 3 (3.90%) Manufacturing
4 3 (3.90%) Organisational Skills
5 2 (2.60%) Documentation Skills
Miscellaneous
1 5 (6.49%) Apple TV
1 5 (6.49%) Driving Licence
2 3 (3.90%) Self-Motivation
2 3 (3.90%) Smartphone
3 1 (1.30%) BYOD
3 1 (1.30%) Client/Server
3 1 (1.30%) Management Information System
3 1 (1.30%) Tandem
Operating Systems
1 55 (71.43%) Windows
2 34 (44.16%) Windows Server
3 13 (16.88%) Linux
4 12 (15.58%) Windows 10
5 10 (12.99%) Android
6 4 (5.19%) Apple iOS
7 2 (2.60%) Mac OS
8 1 (1.30%) Windows 7
8 1 (1.30%) Windows Mobile
8 1 (1.30%) Windows NT
8 1 (1.30%) Windows Server 2012
8 1 (1.30%) Windows Server 2016
8 1 (1.30%) Windows Server 2019
8 1 (1.30%) Windows XP
Processes & Methodologies
1 26 (33.77%) Problem-Solving
2 14 (18.18%) Change Management
2 14 (18.18%) Incident Management
3 12 (15.58%) Problem Management
4 11 (14.29%) Infrastructure Engineering
5 10 (12.99%) Customer Service
6 9 (11.69%) Service Delivery
7 8 (10.39%) ITIL
8 6 (7.79%) Data Protection
9 5 (6.49%) Antivirus Management
10 4 (5.19%) ITSM
11 3 (3.90%) Logistics
11 3 (3.90%) Mobile Device Management
11 3 (3.90%) Multi-Factor Authentication
12 2 (2.60%) Cybersecurity
12 2 (2.60%) Software Deployment
13 1 (1.30%) Customer Requirements
13 1 (1.30%) IT Strategy
13 1 (1.30%) Mentoring
13 1 (1.30%) User Experience
Programming Languages
1 2 (2.60%) PowerShell
2 1 (1.30%) SQL
Qualifications
1 11 (14.29%) SC Cleared
1 11 (14.29%) Security Cleared
2 3 (3.90%) Microsoft Certification
3 1 (1.30%) A+ Certification
3 1 (1.30%) CCNA
3 1 (1.30%) Cisco Certification
3 1 (1.30%) Network+ Certification
Quality Assurance & Compliance
1 5 (6.49%) SLA
System Software
1 48 (62.34%) Active Directory
2 20 (25.97%) VMware Infrastructure
3 12 (15.58%) VMware ESXi
4 9 (11.69%) Hyper-V
5 3 (3.90%) XenApp
6 2 (2.60%) Virtual Desktop
Systems Management
1 13 (16.88%) Microsoft Intune
2 12 (15.58%) vCenter Server
3 1 (1.30%) Dell DRAC
Vendors
1 42 (54.55%) Microsoft
2 20 (25.97%) VMware
3 9 (11.69%) Citrix
4 8 (10.39%) Apple
5 5 (6.49%) Barracuda Networks
5 5 (6.49%) HP
6 4 (5.19%) Dell
7 1 (1.30%) Acronis
7 1 (1.30%) ServiceNow
7 1 (1.30%) Veeam