Period
to 17 November 2017

The median annual salary for a Service Desk Analyst was £22,000 in advertised job vacancies in Surrey during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South East > Surrey
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 197 156 215
Rank change year-on-year -41 +59 -1
Permanent jobs requiring a Service Desk Analyst 67 113 98
As % of all permanent IT jobs advertised in Surrey 1.08% 1.68% 1.14%
As % of the Job Titles category 1.12% 1.73% 1.16%
Number of salaries quoted 66 96 99
Surrey median annual salary £22,000 £23,750 £23,250
Median salary % change year-on-year -7.37% +2.15% +3.33%
10th Percentile £19,000 £19,125 £19,375
90th Percentile £27,250 £30,750 £31,200
South East median annual salary £22,500 £22,500 £22,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 6007 6540 8420
% of permanent IT jobs with a recognized job title 96.84% 97.48% 97.66%
Number of salaries quoted 4911 5553 7312
Surrey median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,250 £26,750 £25,000
90th Percentile £67,500 £67,500 £66,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

Service Desk Analyst
Job Vacancy Trend in Surrey

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Service Desk Analyst in Surrey

Service Desk Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Surrey.

Salary trend for Service Desk Analyst in Surrey

Service Desk Analyst
Salary Histogram in Surrey

The salary distribution of IT jobs citing Service Desk Analyst in Surrey over the 6 months to 17 November 2017.

Salary histogram for Service Desk Analyst in Surrey

Service Desk Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Surrey region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorking +12 14 £20,000 -11.11%
Leatherhead +4 10 £19,000 -15.56%
Camberley 0 7 £25,000 +25.00%
Guildford -8 7 £19,750 -18.56%
Esher - 7 £26,500 -
Epsom +2 5 £22,500 +7.14%
Farnham +6 4 £20,000 +5.26%
Woking +13 2 £29,000 +5.45%
Godalming -18 2 £20,500 -14.58% 1
Chertsey - 2 £23,000 -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 17 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Surrey region featuring Service Desk Analyst in the job title.

1 41 (61.19%) Windows
2 36 (53.73%) Active Directory
3 30 (44.78%) Microsoft Office
4 27 (40.30%) Microsoft
5 20 (29.85%) Windows 7
6 19 (28.36%) Windows 8
7 18 (26.87%) ITIL
7 18 (26.87%) Proactive Monitoring
7 18 (26.87%) Windows 10
8 16 (23.88%) MS Exchange
9 14 (20.90%) Analytical Skills
9 14 (20.90%) Telecoms
10 13 (19.40%) SLA
10 13 (19.40%) Windows Server
11 11 (16.42%) Apple
12 10 (14.93%) Exchange Server 2010
12 10 (14.93%) Office 365
12 10 (14.93%) Business Continuity
12 10 (14.93%) Network Design
12 10 (14.93%) Disaster Recovery
12 10 (14.93%) Private Cloud
13 8 (11.94%) Windows Server 2012
13 8 (11.94%) Exchange Server 2013
13 8 (11.94%) Windows Server 2008
14 7 (10.45%) IP Telephony
15 6 (8.96%) Microsoft Certification
15 6 (8.96%) TCP/IP
16 5 (7.46%) VPN
17 4 (5.97%) VMware Infrastructure
17 4 (5.97%) Hyper-V

Service Desk Analyst Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (23.88%) MS Exchange
2 10 (14.93%) Exchange Server 2010
3 8 (11.94%) Exchange Server 2013
4 1 (1.49%) SharePoint
Applications
1 30 (44.78%) Microsoft Office
Business Applications
1 1 (1.49%) assyst
1 1 (1.49%) Dynamics CRM
Cloud Services
1 10 (14.93%) Office 365
Communications & Networking
1 7 (10.45%) IP Telephony
2 6 (8.96%) TCP/IP
3 5 (7.46%) VPN
4 4 (5.97%) DNS
4 4 (5.97%) Firewall
4 4 (5.97%) Internet
4 4 (5.97%) VLAN
4 4 (5.97%) VoIP
4 4 (5.97%) WAN
5 3 (4.48%) Skype
5 3 (4.48%) Wi-Fi
General
1 14 (20.90%) Telecoms
2 4 (5.97%) Finance
2 4 (5.97%) Legal
Miscellaneous
1 14 (20.90%) Analytical Skills
2 10 (14.93%) Private Cloud
3 2 (2.99%) Blackberry
3 2 (2.99%) iPhone
4 1 (1.49%) iPad
Operating Systems
1 41 (61.19%) Windows
2 20 (29.85%) Windows 7
3 19 (28.36%) Windows 8
4 18 (26.87%) Windows 10
5 13 (19.40%) Windows Server
6 8 (11.94%) Windows Server 2008
6 8 (11.94%) Windows Server 2012
7 3 (4.48%) Windows XP
8 2 (2.99%) Windows 2000
8 2 (2.99%) Windows Server 2003
9 1 (1.49%) Android
Processes & Methodologies
1 18 (26.87%) ITIL
1 18 (26.87%) Proactive Monitoring
2 10 (14.93%) Business Continuity
2 10 (14.93%) Disaster Recovery
2 10 (14.93%) Network Design
3 3 (4.48%) Service Management
4 2 (2.99%) Break/Fix
4 2 (2.99%) Statistics
5 1 (1.49%) CRM
5 1 (1.49%) Incident Management
5 1 (1.49%) Network Monitoring
Qualifications
1 6 (8.96%) Microsoft Certification
2 4 (5.97%) Degree
3 3 (4.48%) MCSE
4 1 (1.49%) DBS Check
4 1 (1.49%) MCP
Quality Assurance & Compliance
1 13 (19.40%) SLA
System Software
1 36 (53.73%) Active Directory
2 4 (5.97%) Hyper-V
2 4 (5.97%) VMware Infrastructure
2 4 (5.97%) VMware Workstation
Systems Management
1 2 (2.99%) SCCM
Vendors
1 27 (40.30%) Microsoft
2 11 (16.42%) Apple
3 4 (5.97%) VMware
4 3 (4.48%) LANDesk
5 2 (2.99%) HP
6 1 (1.49%) Avaya
6 1 (1.49%) Cisco
6 1 (1.49%) Citrix
6 1 (1.49%) Nokia
6 1 (1.49%) ServiceNow