Period
to 19 July 2018

The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies in the South East during the 6 months to 19 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > South East
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 304 254 306
Rank change year-on-year -50 +52 +6
Permanent jobs requiring a Service Desk Analyst 272 361 366
As % of all permanent IT jobs advertised in the South East 0.90% 1.21% 0.96%
As % of the Job Titles category 0.93% 1.25% 0.99%
Number of salaries quoted 200 263 333
South East median annual salary £23,500 £22,500 £22,500
Median salary % change year-on-year +4.44% - -
10th Percentile £19,000 £17,400 £18,000
90th Percentile £32,050 £30,001 £29,900
England median annual salary £24,000 £23,500 £24,000
% change year-on-year +2.13% -2.08% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29,321 28,852 37,133
% of permanent IT jobs with a recognized job title 96.99% 96.80% 97.16%
Number of salaries quoted 24,388 24,194 31,594
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £26,750 £26,250 £25,750
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 19 July 2018.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -32 111 £30,000 +33.33% 8
Buckinghamshire -7 73 £30,000 +39.53% 3
Hampshire -28 58 £22,250 +1.14% 4
Surrey -67 44 £25,000 +7.53% 5
West Sussex +20 39 £22,750 +1.11% 2
Berkshire -4 29 £30,500 +37.08% 4
East Sussex -8 13 £22,500 -8.16% 1
Oxfordshire -20 9 £21,500 -14.63% 1
Kent 0 6 £21,250 -7.61% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 19 July 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Analyst in the job title.

1 190 (69.85%) Windows
2 140 (51.47%) Microsoft Office
3 112 (41.18%) Microsoft
4 110 (40.44%) Windows 7
5 108 (39.71%) Active Directory
6 99 (36.40%) ITIL
7 93 (34.19%) SLA
8 68 (25.00%) Citrix
9 54 (19.85%) Office 365
10 53 (19.49%) Back Office
11 49 (18.01%) Legal
11 49 (18.01%) Windows 10
12 48 (17.65%) Law
13 46 (16.91%) Ticket Management
14 39 (14.34%) Problem-Solving
15 37 (13.60%) Finance
16 31 (11.40%) VPN
17 28 (10.29%) MS Exchange
18 24 (8.82%) Service Management
19 22 (8.09%) SC Cleared
19 22 (8.09%) Security Cleared
20 19 (6.99%) Sony
21 18 (6.62%) Windows Server 2012
22 17 (6.25%) LexisNexis
22 17 (6.25%) Smartphone
22 17 (6.25%) Information Security
22 17 (6.25%) CRM
22 17 (6.25%) Self-Motivation
23 16 (5.88%) Linux
23 16 (5.88%) Cisco

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (10.29%) MS Exchange
2 16 (5.88%) Blackberry Enterprise Server
2 16 (5.88%) Exchange Server 2010
3 15 (5.51%) Exchange Server 2013
4 6 (2.21%) SharePoint
5 2 (0.74%) IBM Notes
6 1 (0.37%) Apache
6 1 (0.37%) Exchange Server 2003
6 1 (0.37%) Exchange Server 2007
6 1 (0.37%) SharePoint Server
Applications
1 140 (51.47%) Microsoft Office
2 2 (0.74%) Microsoft Excel
2 2 (0.74%) Microsoft Project
3 1 (0.37%) Microsoft PowerPoint
Business Applications
1 6 (2.21%) assyst
2 4 (1.47%) Dynamics AX
2 4 (1.47%) Dynamics NAV
3 2 (0.74%) Dynamics CRM
3 2 (0.74%) Remedy ITSM
4 1 (0.37%) Sage X3
Cloud Services
1 54 (19.85%) Office 365
2 1 (0.37%) Microsoft Azure
Communications & Networking
1 31 (11.40%) VPN
2 14 (5.15%) Remote Desktop
3 13 (4.78%) LAN
4 12 (4.41%) WAN
5 9 (3.31%) DNS
5 9 (3.31%) TCP/IP
6 8 (2.94%) Internet
7 7 (2.57%) DHCP
7 7 (2.57%) IP Telephony
8 6 (2.21%) Wireless
9 5 (1.84%) Cisco IPT
9 5 (1.84%) Wi-Fi
10 3 (1.10%) Extranet
10 3 (1.10%) Firewall
10 3 (1.10%) VoIP
11 2 (0.74%) Intranet
11 2 (0.74%) WebEx
12 1 (0.37%) NAS
12 1 (0.37%) NetScaler
12 1 (0.37%) SAN
Database & Business Intelligence
1 3 (1.10%) SQL Server
2 1 (0.37%) MySQL
General
1 53 (19.49%) Back Office
2 49 (18.01%) Legal
3 48 (17.65%) Law
4 37 (13.60%) Finance
5 11 (4.04%) Telecoms
6 8 (2.94%) French Language
6 8 (2.94%) Publishing
6 8 (2.94%) Retail
7 5 (1.84%) Electronics
7 5 (1.84%) Manufacturing
7 5 (1.84%) Marketing
8 2 (0.74%) Aerospace
9 1 (0.37%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.37%) .NET
1 1 (0.37%) COM
1 1 (0.37%) LAMP
Miscellaneous
1 17 (6.25%) Self-Motivation
1 17 (6.25%) Smartphone
2 12 (4.41%) Analytical Skills
3 10 (3.68%) Blackberry
4 9 (3.31%) Management Information System
5 8 (2.94%) iPhone
6 7 (2.57%) Data Centre
7 3 (1.10%) Fat Client
7 3 (1.10%) Thin Client
7 3 (1.10%) Video Conferencing
8 2 (0.74%) Computer Science
9 1 (0.37%) EMC VNX
Operating Systems
1 190 (69.85%) Windows
2 110 (40.44%) Windows 7
3 49 (18.01%) Windows 10
4 18 (6.62%) Windows Server 2012
5 16 (5.88%) Linux
5 16 (5.88%) Mac OS X
6 15 (5.51%) Windows Server
7 13 (4.78%) Windows 8
7 13 (4.78%) Windows XP
8 8 (2.94%) Apple iOS
9 7 (2.57%) Android
10 6 (2.21%) Windows Server 2008
11 3 (1.10%) Windows Server 2003
12 1 (0.37%) Unix
Processes & Methodologies
1 99 (36.40%) ITIL
2 46 (16.91%) Ticket Management
3 39 (14.34%) Problem-Solving
4 24 (8.82%) Service Management
5 17 (6.25%) CRM
5 17 (6.25%) Information Security
6 16 (5.88%) Service Desk Management
7 15 (5.51%) Patch Management
8 14 (5.15%) Software Distribution
9 13 (4.78%) Business Intelligence
9 13 (4.78%) Time Management
10 12 (4.41%) Incident Management
10 12 (4.41%) ITIL V3
11 9 (3.31%) ITSM
12 8 (2.94%) ERP
12 8 (2.94%) Software License Management
13 7 (2.57%) Problem Management
14 6 (2.21%) Customer-Centricity
15 5 (1.84%) Change Management
15 5 (1.84%) Programme Management
Programming Languages
1 7 (2.57%) SQL
2 2 (0.74%) C
3 1 (0.37%) PHP
3 1 (0.37%) PowerShell
3 1 (0.37%) VBScript
Qualifications
1 22 (8.09%) SC Cleared
1 22 (8.09%) Security Cleared
2 11 (4.04%) ITIL Certification
3 10 (3.68%) MCP
3 10 (3.68%) Microsoft Certification
4 9 (3.31%) A+ Certification
5 6 (2.21%) MCSE
6 5 (1.84%) Degree
6 5 (1.84%) MCSA
7 3 (1.10%) ITIL Foundation Certificate
8 2 (0.74%) CCNA
8 2 (0.74%) Cisco Certification
9 1 (0.37%) CCNP
9 1 (0.37%) Network+ Certification
Quality Assurance & Compliance
1 93 (34.19%) SLA
2 1 (0.37%) ISO/IEC 27001
2 1 (0.37%) Sarbanes-Oxley
System Software
1 108 (39.71%) Active Directory
2 6 (2.21%) Hyper-V
3 5 (1.84%) VMware Infrastructure
4 2 (0.74%) VMware ESXi
5 1 (0.37%) Terminal Services
5 1 (0.37%) XenServer
Systems Management
1 6 (2.21%) SCCM
2 2 (0.74%) AirWatch
3 1 (0.37%) Backup Exec
3 1 (0.37%) WSUS
Vendors
1 112 (41.18%) Microsoft
2 68 (25.00%) Citrix
3 19 (6.99%) Sony
4 17 (6.25%) LexisNexis
5 16 (5.88%) Cisco
5 16 (5.88%) iManage
6 10 (3.68%) ServiceNow
7 9 (3.31%) VMware
8 8 (2.94%) HP
9 7 (2.57%) SAP
10 6 (2.21%) Capita
11 3 (1.10%) Google
11 3 (1.10%) NETGEAR
11 3 (1.10%) Sophos
12 2 (0.74%) EMC
12 2 (0.74%) IBM
12 2 (0.74%) Progress
12 2 (0.74%) Remedy
13 1 (0.37%) BMC
13 1 (0.37%) Intel