Period
to 20 November 2017

The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in the South East during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > South East
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 261 286 329
Rank change year-on-year +25 +43 -17
Permanent jobs requiring a Service Desk Analyst 346 351 379
As % of all permanent IT jobs advertised in the South East 1.13% 1.01% 0.88%
As % of the Job Titles category 1.17% 1.04% 0.91%
Number of salaries quoted 267 293 359
South East median annual salary £22,500 £22,500 £22,500
10th Percentile £19,000 £18,500 £18,000
90th Percentile £29,350 £29,000 £28,450
England median annual salary £23,500 £24,000 £23,500
% change year-on-year -2.08% +2.13% +2.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29564 33620 41518
% of permanent IT jobs with a recognized job title 96.61% 96.97% 96.89%
Number of salaries quoted 24692 28198 34628
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,250
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 20 November 2017.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +48 133 £22,500 - 5
Hampshire +32 86 £23,500 +13.25% 2
Buckinghamshire +16 74 £21,500 - 2
Surrey -37 67 £22,250 -7.29% 2
Berkshire +51 43 £25,000 +11.11% 1
West Sussex +3 41 £26,000 +15.56% 1
Oxfordshire +10 17 £22,500 -1.10% 2
Kent +18 9 £21,500 -3.91%
East Sussex 0 7 £21,500 -14.00% 1
Middlesex +15 3 £23,000 -6.12%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 20 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 231 (66.76%) Windows
2 161 (46.53%) Microsoft
3 155 (44.80%) Active Directory
4 145 (41.91%) Microsoft Office
5 136 (39.31%) ITIL
6 113 (32.66%) Windows 7
7 85 (24.57%) SLA
8 73 (21.10%) MS Exchange
9 56 (16.18%) Microsoft Certification
10 55 (15.90%) Citrix
11 50 (14.45%) Windows Server
12 49 (14.16%) Windows 10
13 48 (13.87%) Security Cleared
14 46 (13.29%) SC Cleared
15 44 (12.72%) Office 365
16 41 (11.85%) WAN
17 39 (11.27%) Finance
18 38 (10.98%) Windows 8
19 37 (10.69%) LAN
19 37 (10.69%) Proactive Monitoring
20 36 (10.40%) VPN
20 36 (10.40%) Ticket Management
21 35 (10.12%) Driving Licence
22 34 (9.83%) Back Office
23 33 (9.54%) MCP
24 30 (8.67%) Telecoms
25 28 (8.09%) MCDST
26 27 (7.80%) MCTS
26 27 (7.80%) MCITP
26 27 (7.80%) Analytical Skills

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (21.10%) MS Exchange
2 20 (5.78%) Exchange Server 2010
3 12 (3.47%) Exchange Server 2013
4 10 (2.89%) SharePoint
5 2 (0.58%) Exchange Server 2007
6 1 (0.29%) Blackberry Enterprise Server
6 1 (0.29%) Exchange Server 2003
Applications
1 145 (41.91%) Microsoft Office
2 10 (2.89%) Microsoft Excel
3 7 (2.02%) MS Visio
4 4 (1.16%) Microsoft PowerPoint
Business Applications
1 10 (2.89%) Dynamics CRM
2 1 (0.29%) assyst
2 1 (0.29%) BASE24
2 1 (0.29%) SAP CO
2 1 (0.29%) SAP FI
2 1 (0.29%) SAP FI/CO
2 1 (0.29%) SAP MM
2 1 (0.29%) SAP PM
Cloud Services
1 44 (12.72%) Office 365
2 2 (0.58%) G Suite
3 1 (0.29%) OneDrive
3 1 (0.29%) SaaS
Communications & Networking
1 41 (11.85%) WAN
2 37 (10.69%) LAN
3 36 (10.40%) VPN
4 16 (4.62%) VoIP
5 14 (4.05%) IP Telephony
6 13 (3.76%) Firewall
6 13 (3.76%) Remote Desktop
7 12 (3.47%) TCP/IP
8 11 (3.18%) DNS
9 7 (2.02%) Internet
10 5 (1.45%) DHCP
10 5 (1.45%) VLAN
11 4 (1.16%) Wi-Fi
12 3 (0.87%) Extranet
12 3 (0.87%) Skype
13 2 (0.58%) Network Security
13 2 (0.58%) Unified Communications
13 2 (0.58%) Wireless
Database & Business Intelligence
1 1 (0.29%) SQL Server
Development Applications
1 15 (4.34%) JIRA
General
1 39 (11.27%) Finance
2 34 (9.83%) Back Office
3 30 (8.67%) Telecoms
4 25 (7.23%) Legal
5 15 (4.34%) Electronics
5 15 (4.34%) Manufacturing
5 15 (4.34%) Marketing
6 11 (3.18%) Publishing
7 8 (2.31%) Retail
8 7 (2.02%) Billing
9 6 (1.73%) Law
10 5 (1.45%) German Language
11 2 (0.58%) Games
12 1 (0.29%) Aerospace
12 1 (0.29%) Dutch Language
12 1 (0.29%) French Language
Miscellaneous
1 35 (10.12%) Driving Licence
2 27 (7.80%) Analytical Skills
3 13 (3.76%) Computer Science
3 13 (3.76%) Management Information System
4 11 (3.18%) Enterprise Storage
5 10 (2.89%) Private Cloud
6 9 (2.60%) iPhone
7 4 (1.16%) Fat Client
7 4 (1.16%) Thin Client
8 3 (0.87%) Blackberry
8 3 (0.87%) Replication
9 1 (0.29%) iPad
9 1 (0.29%) PMI
Operating Systems
1 231 (66.76%) Windows
2 113 (32.66%) Windows 7
3 50 (14.45%) Windows Server
4 49 (14.16%) Windows 10
5 38 (10.98%) Windows 8
6 26 (7.51%) Windows XP
7 25 (7.23%) Windows Server 2012
8 21 (6.07%) Linux
9 20 (5.78%) Windows Server 2008
10 15 (4.34%) Unix
11 13 (3.76%) Windows Server 2003
12 9 (2.60%) Apple iOS
13 8 (2.31%) Android
14 3 (0.87%) Mac OS X
15 2 (0.58%) Mac OS
15 2 (0.58%) Windows 2000
15 2 (0.58%) Windows Vista
Processes & Methodologies
1 136 (39.31%) ITIL
2 37 (10.69%) Proactive Monitoring
3 36 (10.40%) Ticket Management
4 22 (6.36%) ITSM
5 20 (5.78%) Business Intelligence
6 18 (5.20%) Service Management
7 15 (4.34%) Digital Marketing
7 15 (4.34%) Incident Management
7 15 (4.34%) Programme Management
7 15 (4.34%) Project Management
8 13 (3.76%) CRM
9 12 (3.47%) Business Continuity
10 10 (2.89%) Disaster Recovery
10 10 (2.89%) Network Design
11 9 (2.60%) Customer Requirements
11 9 (2.60%) Document Management
11 9 (2.60%) Software License Management
12 8 (2.31%) Customer-Centricity
12 8 (2.31%) Time Management
13 7 (2.02%) Release Management
Programming Languages
1 18 (5.20%) SQL
2 2 (0.58%) C
3 1 (0.29%) PowerShell
Qualifications
1 56 (16.18%) Microsoft Certification
2 48 (13.87%) Security Cleared
3 46 (13.29%) SC Cleared
4 33 (9.54%) MCP
5 28 (8.09%) MCDST
6 27 (7.80%) MCITP
6 27 (7.80%) MCTS
7 26 (7.51%) DV Cleared
8 23 (6.65%) Degree
9 16 (4.62%) A+ Certification
10 12 (3.47%) MCSA
11 8 (2.31%) MCSE
12 5 (1.45%) Computer Science Degree
12 5 (1.45%) GNVQ
12 5 (1.45%) HND
13 4 (1.16%) ITIL Certification
14 2 (0.58%) BPSS Clearance
14 2 (0.58%) CCENT
15 1 (0.29%) CCNA
15 1 (0.29%) PMI Certification
Quality Assurance & Compliance
1 85 (24.57%) SLA
2 6 (1.73%) BS25999
2 6 (1.73%) ISO/IEC 20000
2 6 (1.73%) ISO/IEC 27001
3 1 (0.29%) GxP
3 1 (0.29%) Sarbanes-Oxley
System Software
1 155 (44.80%) Active Directory
2 19 (5.49%) Hyper-V
3 17 (4.91%) VMware Infrastructure
4 4 (1.16%) VMware Workstation
5 3 (0.87%) Terminal Services
6 1 (0.29%) Citrix Presentation Server
6 1 (0.29%) vSphere
Systems Management
1 6 (1.73%) AirWatch
2 5 (1.45%) SCCM
Vendors
1 161 (46.53%) Microsoft
2 55 (15.90%) Citrix
3 20 (5.78%) VMware
4 16 (4.62%) Cisco
4 16 (4.62%) SAP
5 15 (4.34%) Apple
6 13 (3.76%) NetApp
7 12 (3.47%) Dell
8 9 (2.60%) ServiceNow
9 8 (2.31%) Juniper
9 8 (2.31%) Remedy
10 6 (1.73%) Dell Compellent
11 5 (1.45%) EqualLogic
11 5 (1.45%) HP
12 3 (0.87%) LANDesk
13 2 (0.58%) Adobe
13 2 (0.58%) Avaya
13 2 (0.58%) EMC
13 2 (0.58%) Polycom
13 2 (0.58%) SolarWinds