Period
to 18 November 2018

The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies in the South East during the 6 months to 18 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > South East
6 months to
18 Nov 2018
Same period 2017 Same period 2016
Rank 283 266 291
Rank change year-on-year -17 +25 +34
Permanent jobs requiring a Service Desk Analyst 280 346 357
As % of all permanent IT jobs advertised in the South East 0.99% 1.14% 1.01%
As % of the Job Titles category 1.02% 1.18% 1.05%
Number of salaries quoted 240 267 298
South East median annual salary £23,000 £22,500 £22,500
Median salary % change year-on-year +2.22% - -
10th Percentile £19,250 £19,000 £18,500
90th Percentile £31,000 £29,350 £29,000
England median annual salary £24,000 £23,500 £24,000
% change year-on-year +2.13% -2.08% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 27,326 29,410 34,156
% of permanent IT jobs with a recognized job title 96.38% 96.70% 97.08%
Number of salaries quoted 22,713 24,560 28,643
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +2.27%
10th Percentile £26,500 £26,250 £26,250
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 18 November 2018.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 18 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +58 97 £25,000 +13.64% 4
Thames Valley -13 87 £22,500 - 7
Buckinghamshire -9 48 £22,500 +4.65% 3
Hampshire -55 39 £21,500 -8.51% 1
West Sussex -6 35 £23,500 -9.62% 1
Berkshire -10 23 £22,000 -12.00% 1
Oxfordshire +10 16 £23,000 +2.22% 3
East Sussex +8 16 £20,500 -4.65% 3
Kent +15 5 £21,500 - 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 November 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Analyst in the job title.

1 191 (68.21%) Windows
2 161 (57.50%) Active Directory
3 112 (40.00%) Microsoft
3 112 (40.00%) Microsoft Office
4 100 (35.71%) ITIL
5 89 (31.79%) Windows 7
6 73 (26.07%) Office 365
7 61 (21.79%) SLA
8 60 (21.43%) Windows 10
9 47 (16.79%) Problem-Solving
10 39 (13.93%) SC Cleared
10 39 (13.93%) Security Cleared
11 38 (13.57%) MS Exchange
12 37 (13.21%) Citrix
12 37 (13.21%) Windows Server
13 36 (12.86%) ITSM
14 27 (9.64%) Microsoft Excel
15 23 (8.21%) ITIL V3
15 23 (8.21%) TCP/IP
15 23 (8.21%) Law
15 23 (8.21%) Sony
16 22 (7.86%) Exchange Server 2010
17 21 (7.50%) Legal
17 21 (7.50%) VoIP
18 20 (7.14%) Windows XP
18 20 (7.14%) VMware
19 19 (6.79%) ServiceNow
20 18 (6.43%) Back Office
21 17 (6.07%) A+ Certification
21 17 (6.07%) Windows Server 2012

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (13.57%) MS Exchange
2 22 (7.86%) Exchange Server 2010
3 9 (3.21%) Exchange Server 2013
4 5 (1.79%) Blackberry Enterprise Server
5 3 (1.07%) SharePoint
6 1 (0.36%) Exchange Server 2003
6 1 (0.36%) SharePoint Server
6 1 (0.36%) Skype for Business
Applications
1 112 (40.00%) Microsoft Office
2 27 (9.64%) Microsoft Excel
3 13 (4.64%) MS Visio
4 3 (1.07%) Microsoft Project
5 2 (0.71%) Microsoft PowerPoint
Business Applications
1 8 (2.86%) assyst
2 2 (0.71%) Dynamics CRM
Cloud Services
1 73 (26.07%) Office 365
2 6 (2.14%) Cloud Computing
2 6 (2.14%) Microsoft Azure
Communications & Networking
1 23 (8.21%) TCP/IP
2 21 (7.50%) VoIP
3 15 (5.36%) Wi-Fi
4 11 (3.93%) DNS
4 11 (3.93%) LAN
4 11 (3.93%) WAN
5 10 (3.57%) DHCP
6 9 (3.21%) Remote Desktop
7 8 (2.86%) Extranet
8 6 (2.14%) Firewall
9 5 (1.79%) Broadband
9 5 (1.79%) DSL
9 5 (1.79%) PBX
9 5 (1.79%) SAN
10 2 (0.71%) IP Telephony
10 2 (0.71%) VPN
11 1 (0.36%) Internet
11 1 (0.36%) NAS
11 1 (0.36%) WebEx
Database & Business Intelligence
1 6 (2.14%) SQL Server
1 6 (2.14%) SQL Server 2005
Development Applications
1 7 (2.50%) JIRA
General
1 23 (8.21%) Law
2 21 (7.50%) Legal
3 18 (6.43%) Back Office
4 15 (5.36%) Finance
5 11 (3.93%) Telecoms
6 4 (1.43%) Pharmaceutical
7 2 (0.71%) Electronics
7 2 (0.71%) Manufacturing
7 2 (0.71%) Marketing
8 1 (0.36%) Advertising
8 1 (0.36%) Dutch Language
8 1 (0.36%) Italian Language
8 1 (0.36%) Portuguese Language
8 1 (0.36%) Retail
Miscellaneous
1 13 (4.64%) Analytical Skills
2 7 (2.50%) Smartphone
3 6 (2.14%) Management Information System
4 5 (1.79%) e-Learning
4 5 (1.79%) User Experience
5 4 (1.43%) Computer Science
5 4 (1.43%) iPhone
5 4 (1.43%) Life Science
6 3 (1.07%) Fat Client
6 3 (1.07%) Thin Client
7 2 (0.71%) Enterprise Software
7 2 (0.71%) Handset
7 2 (0.71%) Self-Motivation
8 1 (0.36%) Blackberry
8 1 (0.36%) Data Centre
8 1 (0.36%) EMC VNX
Operating Systems
1 191 (68.21%) Windows
2 89 (31.79%) Windows 7
3 60 (21.43%) Windows 10
4 37 (13.21%) Windows Server
5 20 (7.14%) Windows XP
6 17 (6.07%) Windows Server 2012
7 14 (5.00%) Android
7 14 (5.00%) Windows Server 2008
8 13 (4.64%) Windows 8
9 12 (4.29%) Windows 2000
10 10 (3.57%) Apple iOS
11 7 (2.50%) Windows Server 2003
12 5 (1.79%) Linux
13 2 (0.71%) Windows NT
14 1 (0.36%) Windows Vista
Processes & Methodologies
1 100 (35.71%) ITIL
2 47 (16.79%) Problem-Solving
3 36 (12.86%) ITSM
4 23 (8.21%) ITIL V3
5 15 (5.36%) Ticket Management
6 13 (4.64%) High Availability
6 13 (4.64%) Incident Management
7 12 (4.29%) Chat Support
7 12 (4.29%) Service Management
8 11 (3.93%) Information Security
9 9 (3.21%) Mentoring
10 8 (2.86%) Coaching
11 6 (2.14%) Break/Fix
11 6 (2.14%) Configuration Management
11 6 (2.14%) Root Cause Analysis
12 5 (1.79%) Business Intelligence
12 5 (1.79%) E-Commerce
12 5 (1.79%) Service Delivery
12 5 (1.79%) Service Desk Management
13 4 (1.43%) Network Monitoring
Programming Languages
1 11 (3.93%) C
2 10 (3.57%) SQL
3 6 (2.14%) T-SQL
Qualifications
1 39 (13.93%) SC Cleared
1 39 (13.93%) Security Cleared
2 17 (6.07%) A+ Certification
3 10 (3.57%) DV Cleared
4 9 (3.21%) Microsoft Certification
5 8 (2.86%) MCSE
6 7 (2.50%) MCP
7 6 (2.14%) Degree
8 5 (1.79%) ITIL Certification
9 4 (1.43%) HNC
9 4 (1.43%) HND
10 2 (0.71%) MCSA
11 1 (0.36%) CCNA
11 1 (0.36%) CCNP
11 1 (0.36%) Cisco Certification
11 1 (0.36%) ITIL Foundation Certificate
11 1 (0.36%) Network+ Certification
Quality Assurance & Compliance
1 61 (21.79%) SLA
2 2 (0.71%) Sarbanes-Oxley
System Software
1 161 (57.50%) Active Directory
2 13 (4.64%) VMware Infrastructure
3 3 (1.07%) Hyper-V
3 3 (1.07%) Terminal Services
4 2 (0.71%) VMware ESXi
Systems Management
1 14 (5.00%) SCCM
2 13 (4.64%) WSUS
3 2 (0.71%) MIMEsweeper
4 1 (0.36%) AirWatch
Vendors
1 112 (40.00%) Microsoft
2 37 (13.21%) Citrix
3 23 (8.21%) Sony
4 20 (7.14%) VMware
5 19 (6.79%) ServiceNow
6 14 (5.00%) Cisco
7 11 (3.93%) Polycom
8 10 (3.57%) HP
9 9 (3.21%) iManage
10 7 (2.50%) LexisNexis
11 3 (1.07%) Google
11 3 (1.07%) Mitel
11 3 (1.07%) Progress
12 2 (0.71%) SAP
12 2 (0.71%) Wyse
13 1 (0.36%) EMC
13 1 (0.36%) Intel
13 1 (0.36%) NETGEAR
13 1 (0.36%) Remedy
13 1 (0.36%) Sophos