Service Desk Analyst Job Trends in the South East

Service Desk Analyst
England > South East

The median Service Desk Analyst salary in the South East is £29,500 per year, according to job vacancies posted during the 6 months leading to 31 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
31 Dec 2025
Same period 2024 Same period 2023
Rank 183 281 216
Rank change year-on-year +98 -65 +16
Permanent jobs requiring a Service Desk Analyst 93 26 53
As % of all permanent jobs in the South East 0.90% 0.28% 0.69%
As % of the Job Titles category 0.98% 0.31% 0.73%
Number of salaries quoted 35 21 41
10th Percentile £26,850 £23,000 £21,600
25th Percentile £28,000 £25,750 £22,000
Median annual salary (50th Percentile) £29,500 £29,000 £26,000
Median % change year-on-year +1.72% +11.54% -0.95%
75th Percentile £30,250 £31,500 £28,750
90th Percentile £37,350 £31,785 £30,000
England median annual salary £30,000 £29,000 £27,000
% change year-on-year +3.45% +7.41% -

All Permanent IT Job Roles
South East

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 9,508 8,510 7,307
% of permanent jobs with a recognized job title 91.67% 91.64% 94.54%
Number of salaries quoted 5,890 4,598 5,310
10th Percentile £28,000 £32,500 £29,749
25th Percentile £35,000 £43,750 £38,000
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% -4.55%
75th Percentile £65,000 £72,500 £66,543
90th Percentile £80,000 £85,000 £80,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -1.64%

Service Desk Analyst
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in the South East.

Service Desk Analyst job vacancy trend in the South East

Service Desk Analyst
Salary Trend in the South East

Salary distribution trend for Service Desk Analyst job vacancies in the South East.

Salary distribution trend for Service Desk Analyst job vacancies in the South East

Service Desk Analyst
Salary Histogram in the South East

Salary distribution for jobs citing Service Desk Analyst in the South East over the 6 months to 31 December 2025.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 31 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Kent +16 34 £28,000 -5.08% 1
Thames Valley +26 22 £28,000 -4.27% 3
Surrey +24 19 £38,500 +45.28%
Hampshire +55 18 £29,500 - 10
Berkshire +15 14 £28,000 +3.70% 2
Buckinghamshire +4 6 - -
Oxfordshire - 2 £28,000 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the South East

For the 6 months to 31 December 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Analyst in the job title.

1 69 (74.19%) Microsoft 365
2 61 (65.59%) Customer Service
3 53 (56.99%) Microsoft
4 50 (53.76%) ITIL
4 50 (53.76%) Microsoft Office
5 38 (40.86%) ITSM
6 37 (39.78%) ServiceNow
7 34 (36.56%) Windows
8 33 (35.48%) AWS
8 33 (35.48%) AWS Certification
8 33 (35.48%) MCSE
8 33 (35.48%) Microsoft Certification
9 25 (26.88%) Continuous Improvement
10 24 (25.81%) Degree
10 24 (25.81%) Performance Metrics
10 24 (25.81%) QA
11 15 (16.13%) Active Directory
11 15 (16.13%) Android
11 15 (16.13%) Apple iOS
11 15 (16.13%) Customer Experience
12 14 (15.05%) SCCM
13 12 (12.90%) SLA
14 9 (9.68%) A+ Certification
14 9 (9.68%) Business Continuity
14 9 (9.68%) Mentoring
14 9 (9.68%) Remote Desktop
14 9 (9.68%) VMware
14 9 (9.68%) VMware Infrastructure
15 5 (5.38%) Asset Management
15 5 (5.38%) Azure

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (2.15%) Microsoft Exchange
1 2 (2.15%) SharePoint
2 1 (1.08%) Skype for Business
Applications
1 50 (53.76%) Microsoft Office
2 3 (3.23%) Microsoft Excel
Business Applications
1 1 (1.08%) Sage X3
Cloud Services
1 69 (74.19%) Microsoft 365
2 33 (35.48%) AWS
3 5 (5.38%) Azure
3 5 (5.38%) Power Platform
3 5 (5.38%) PowerApps
Communications & Networking
1 9 (9.68%) Remote Desktop
2 2 (2.15%) Firewall
3 1 (1.08%) VPN
3 1 (1.08%) Wireless
General
1 36 (38.71%) Social Skills
2 33 (35.48%) French Language
3 31 (33.33%) Swedish Language
4 12 (12.90%) Documentation Skills
5 6 (6.45%) Organisational Skills
6 4 (4.30%) Public Sector
7 3 (3.23%) Finance
7 3 (3.23%) Retail
8 2 (2.15%) Law
8 2 (2.15%) Manufacturing
9 1 (1.08%) Analytical Skills
9 1 (1.08%) Electronics
9 1 (1.08%) Inclusion and Diversity
9 1 (1.08%) Marketing
9 1 (1.08%) Telecoms
Miscellaneous
1 4 (4.30%) Data Centre
2 1 (1.08%) Life Science
2 1 (1.08%) Renewable Energy
Operating Systems
1 34 (36.56%) Windows
2 15 (16.13%) Android
2 15 (16.13%) Apple iOS
Processes & Methodologies
1 61 (65.59%) Customer Service
2 50 (53.76%) ITIL
3 38 (40.86%) ITSM
4 25 (26.88%) Continuous Improvement
5 24 (25.81%) Performance Metrics
6 15 (16.13%) Customer Experience
7 9 (9.68%) Business Continuity
7 9 (9.68%) Mentoring
8 5 (5.38%) Asset Management
8 5 (5.38%) Service Management
9 3 (3.23%) B2B
9 3 (3.23%) Incident Management
9 3 (3.23%) Knowledge Management
9 3 (3.23%) Logistics
9 3 (3.23%) Vulnerability Management
10 2 (2.15%) Change Management
10 2 (2.15%) Problem Management
10 2 (2.15%) Regulatory Compliance
10 2 (2.15%) Service Delivery
11 1 (1.08%) Break/Fix
Qualifications
1 33 (35.48%) AWS Certification
1 33 (35.48%) MCSE
1 33 (35.48%) Microsoft Certification
2 24 (25.81%) Degree
3 9 (9.68%) A+ Certification
Quality Assurance & Compliance
1 24 (25.81%) QA
2 12 (12.90%) SLA
3 2 (2.15%) Sarbanes-Oxley
System Software
1 15 (16.13%) Active Directory
2 9 (9.68%) VMware Infrastructure
3 1 (1.08%) Virtual Machines
Systems Management
1 14 (15.05%) SCCM
Vendors
1 53 (56.99%) Microsoft
2 37 (39.78%) ServiceNow
3 9 (9.68%) VMware
4 4 (4.30%) ConnectWise
5 1 (1.08%) Aruba
5 1 (1.08%) Cisco
5 1 (1.08%) Draytek
5 1 (1.08%) Fortinet
5 1 (1.08%) Meraki
5 1 (1.08%) Sage
5 1 (1.08%) SAP
5 1 (1.08%) Sophos
5 1 (1.08%) Zscaler