Period
to 16 January 2019

The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies in the South East during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > South East
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 260 258 276
Rank change year-on-year -2 +18 +63
Permanent jobs requiring a Service Desk Analyst 294 346 348
As % of all permanent IT jobs advertised in the South East 1.10% 1.12% 1.10%
As % of the Job Titles category 1.14% 1.16% 1.13%
Number of salaries quoted 252 263 302
South East median annual salary £23,000 £22,500 £22,500
Median salary % change year-on-year +2.22% - -
10th Percentile £19,750 £19,000 £18,500
90th Percentile £32,450 £30,000 £30,475
England median annual salary £24,000 £24,000 £24,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 25,680 29,797 30,788
% of permanent IT jobs with a recognized job title 96.31% 96.70% 96.95%
Number of salaries quoted 21,212 24,873 25,553
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,750 £26,250 £26,250
90th Percentile £72,250 £67,500 £67,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 16 January 2019.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +71 105 £25,000 +12.36% 4
Thames Valley +11 99 £22,500 - 4
Buckinghamshire -5 42 £22,500 +3.45% 1
Berkshire +5 39 £22,500 -20.35% 2
Hampshire -16 37 £22,500 -4.26% 4
West Sussex -29 29 £23,000 -16.36% 3
East Sussex +21 22 £30,000 +39.53% 2
Oxfordshire +26 18 £23,000 +2.22% 1
Kent +16 2 £22,000 +3.53% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 16 January 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Analyst in the job title.

1 194 (65.99%) Windows
2 167 (56.80%) Active Directory
3 120 (40.82%) ITIL
4 117 (39.80%) Microsoft
5 107 (36.39%) Microsoft Office
6 84 (28.57%) Windows 7
7 79 (26.87%) Office 365
8 68 (23.13%) SLA
9 61 (20.75%) Windows 10
10 46 (15.65%) Security Cleared
11 45 (15.31%) SC Cleared
11 45 (15.31%) Problem-Solving
12 41 (13.95%) ITSM
13 35 (11.90%) MS Exchange
14 33 (11.22%) VoIP
15 32 (10.88%) Windows Server
16 30 (10.20%) Microsoft Excel
16 30 (10.20%) Citrix
17 29 (9.86%) TCP/IP
18 26 (8.84%) Windows XP
19 22 (7.48%) ServiceNow
19 22 (7.48%) ITIL V3
20 21 (7.14%) MS Visio
20 21 (7.14%) VMware
20 21 (7.14%) Management Information System
21 19 (6.46%) A+ Certification
21 19 (6.46%) HP
22 18 (6.12%) Cisco
22 18 (6.12%) Windows 2000
22 18 (6.12%) SQL

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (11.90%) MS Exchange
2 18 (6.12%) Exchange Server 2010
3 3 (1.02%) SharePoint
4 2 (0.68%) Exchange Server 2013
5 1 (0.34%) Blackberry Enterprise Server
5 1 (0.34%) Exchange Server 2003
5 1 (0.34%) Skype for Business
Applications
1 107 (36.39%) Microsoft Office
2 30 (10.20%) Microsoft Excel
3 21 (7.14%) MS Visio
4 2 (0.68%) Microsoft PowerPoint
5 1 (0.34%) Microsoft Project
Business Applications
1 10 (3.40%) assyst
2 1 (0.34%) Dynamics CRM
Cloud Services
1 79 (26.87%) Office 365
2 9 (3.06%) Microsoft Azure
3 8 (2.72%) Cloud Computing
4 2 (0.68%) Amazon AWS
4 2 (0.68%) Mimecast
4 2 (0.68%) Salesforce Service Cloud
Communications & Networking
1 33 (11.22%) VoIP
2 29 (9.86%) TCP/IP
3 17 (5.78%) Wi-Fi
4 13 (4.42%) Firewall
4 13 (4.42%) WAN
5 12 (4.08%) PBX
6 11 (3.74%) LAN
7 8 (2.72%) DNS
7 8 (2.72%) Extranet
7 8 (2.72%) Remote Desktop
8 7 (2.38%) SAN
9 6 (2.04%) DHCP
10 5 (1.70%) DSL
11 4 (1.36%) Broadband
12 3 (1.02%) Internet
12 3 (1.02%) VPN
12 3 (1.02%) Wireless
13 2 (0.68%) FTP
13 2 (0.68%) IP Telephony
13 2 (0.68%) Skype
Database & Business Intelligence
1 6 (2.04%) SQL Server
1 6 (2.04%) SQL Server 2005
Development Applications
1 7 (2.38%) JIRA
General
1 18 (6.12%) Law
1 18 (6.12%) Telecoms
2 17 (5.78%) Back Office
2 17 (5.78%) Finance
2 17 (5.78%) Legal
3 4 (1.36%) Billing
3 4 (1.36%) Pharmaceutical
4 2 (0.68%) Electronics
4 2 (0.68%) Manufacturing
4 2 (0.68%) Marketing
5 1 (0.34%) Advertising
5 1 (0.34%) Dutch Language
5 1 (0.34%) Italian Language
5 1 (0.34%) Portuguese Language
5 1 (0.34%) Retail
Miscellaneous
1 21 (7.14%) Management Information System
2 18 (6.12%) Analytical Skills
3 6 (2.04%) iPhone
4 5 (1.70%) e-Learning
4 5 (1.70%) User Experience
5 4 (1.36%) Handset
5 4 (1.36%) Life Science
5 4 (1.36%) Self-Motivation
6 2 (0.68%) Enterprise Software
6 2 (0.68%) iPad
7 1 (0.34%) Blackberry
7 1 (0.34%) Data Centre
7 1 (0.34%) Fintech
7 1 (0.34%) NHS
Operating Systems
1 194 (65.99%) Windows
2 84 (28.57%) Windows 7
3 61 (20.75%) Windows 10
4 32 (10.88%) Windows Server
5 26 (8.84%) Windows XP
6 18 (6.12%) Windows 2000
7 16 (5.44%) Android
7 16 (5.44%) Windows Server 2008
7 16 (5.44%) Windows Server 2012
8 10 (3.40%) Apple iOS
9 8 (2.72%) Windows 8
10 7 (2.38%) Linux
11 6 (2.04%) Windows Server 2003
12 2 (0.68%) Unix
12 2 (0.68%) Windows NT
13 1 (0.34%) Windows Vista
Processes & Methodologies
1 120 (40.82%) ITIL
2 45 (15.31%) Problem-Solving
3 41 (13.95%) ITSM
4 22 (7.48%) ITIL V3
5 18 (6.12%) Information Security
5 18 (6.12%) Information Security Management
5 18 (6.12%) ISMS
5 18 (6.12%) Security Management
6 16 (5.44%) High Availability
6 16 (5.44%) Ticket Management
7 15 (5.10%) Service Management
8 14 (4.76%) Incident Management
9 12 (4.08%) Chat Support
10 8 (2.72%) Coaching
10 8 (2.72%) Configuration Management
10 8 (2.72%) Mentoring
11 7 (2.38%) Service Delivery
12 6 (2.04%) Break/Fix
12 6 (2.04%) CRM
12 6 (2.04%) Root Cause Analysis
Programming Languages
1 18 (6.12%) SQL
2 12 (4.08%) C
3 6 (2.04%) T-SQL
Qualifications
1 46 (15.65%) Security Cleared
2 45 (15.31%) SC Cleared
3 19 (6.46%) A+ Certification
4 16 (5.44%) DV Cleared
5 8 (2.72%) Microsoft Certification
6 6 (2.04%) ITIL Certification
7 5 (1.70%) MCP
7 5 (1.70%) MCSE
8 4 (1.36%) HNC
8 4 (1.36%) HND
9 3 (1.02%) Degree
10 1 (0.34%) ITIL Foundation Certificate
10 1 (0.34%) MCSA
10 1 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 68 (23.13%) SLA
2 2 (0.68%) Sarbanes-Oxley
System Software
1 167 (56.80%) Active Directory
2 11 (3.74%) VMware Infrastructure
3 2 (0.68%) Terminal Services
4 1 (0.34%) Citrix Presentation Server
4 1 (0.34%) VMware ESXi
Systems Management
1 15 (5.10%) SCCM
2 14 (4.76%) WSUS
3 2 (0.68%) MIMEsweeper
3 2 (0.68%) Tivoli
3 2 (0.68%) Tivoli Storage Manager
Vendors
1 117 (39.80%) Microsoft
2 30 (10.20%) Citrix
3 22 (7.48%) ServiceNow
4 21 (7.14%) VMware
5 19 (6.46%) HP
6 18 (6.12%) Cisco
6 18 (6.12%) Sony
7 13 (4.42%) iManage
8 12 (4.08%) Polycom
9 7 (2.38%) Mitel
10 4 (1.36%) Wyse
11 3 (1.02%) Dell
11 3 (1.02%) EMC
11 3 (1.02%) NetApp
12 2 (0.68%) Adobe
12 2 (0.68%) IBM
12 2 (0.68%) McAfee
12 2 (0.68%) Salesforce.com
12 2 (0.68%) SAP
12 2 (0.68%) Sophos