Period
to 25 September 2018

The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies in the South East during the 6 months to 25 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > South East
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 317 258 290
Rank change year-on-year -59 +32 +29
Permanent jobs requiring a Service Desk Analyst 233 339 374
As % of all permanent IT jobs advertised in the South East 0.79% 1.17% 1.05%
As % of the Job Titles category 0.82% 1.21% 1.08%
Number of salaries quoted 184 255 329
South East median annual salary £23,000 £23,000 £22,500
Median salary % change year-on-year - +2.22% -
10th Percentile £19,075 £18,500 £18,500
90th Percentile £32,000 £29,250 £29,000
England median annual salary £23,250 £23,500 £24,000
% change year-on-year -1.06% -2.08% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 28,562 28,053 34,579
% of permanent IT jobs with a recognized job title 96.58% 96.74% 97.09%
Number of salaries quoted 23,768 23,385 29,205
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +3.93%
10th Percentile £26,750 £26,000 £26,250
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 25 September 2018.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -34 85 £25,500 +15.91% 5
Surrey -26 62 £24,500 +6.52% 6
Buckinghamshire 0 60 £27,500 +27.91% 4
Hampshire -48 37 £21,500 -8.51% 2
West Sussex +24 33 £23,000 -6.12% 2
Berkshire -27 20 £23,500 -6.00% 1
East Sussex -9 11 £20,500 -16.33% 2
Oxfordshire -16 5 £23,000 +2.22%
Kent +7 4 £21,500 -6.52%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 25 September 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Analyst in the job title.

1 164 (70.39%) Windows
2 114 (48.93%) Active Directory
3 112 (48.07%) Microsoft Office
4 91 (39.06%) Windows 7
5 89 (38.20%) Microsoft
6 83 (35.62%) ITIL
7 75 (32.19%) SLA
8 48 (20.60%) Citrix
9 43 (18.45%) Windows 10
10 42 (18.03%) Office 365
11 38 (16.31%) Law
11 38 (16.31%) Legal
11 38 (16.31%) Back Office
12 31 (13.30%) Ticket Management
13 30 (12.88%) Problem-Solving
13 30 (12.88%) MS Exchange
14 26 (11.16%) Finance
15 22 (9.44%) Security Cleared
15 22 (9.44%) SC Cleared
16 20 (8.58%) Windows Server
17 19 (8.15%) Sony
18 18 (7.73%) Exchange Server 2010
19 17 (7.30%) Windows Server 2012
19 17 (7.30%) VPN
20 16 (6.87%) ITIL V3
21 14 (6.01%) VMware
22 13 (5.58%) Windows XP
22 13 (5.58%) Blackberry Enterprise Server
22 13 (5.58%) Exchange Server 2013
22 13 (5.58%) Service Desk Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (12.88%) MS Exchange
2 18 (7.73%) Exchange Server 2010
3 13 (5.58%) Blackberry Enterprise Server
3 13 (5.58%) Exchange Server 2013
4 4 (1.72%) SharePoint
5 1 (0.43%) Exchange Server 2003
5 1 (0.43%) SharePoint Server
Applications
1 112 (48.07%) Microsoft Office
2 10 (4.29%) Microsoft Excel
3 6 (2.58%) MS Visio
4 3 (1.29%) Microsoft Project
5 1 (0.43%) Microsoft PowerPoint
Business Applications
1 6 (2.58%) assyst
2 2 (0.86%) Dynamics CRM
3 1 (0.43%) Sage X3
Cloud Services
1 42 (18.03%) Office 365
2 3 (1.29%) Cloud Computing
2 3 (1.29%) Microsoft Azure
Communications & Networking
1 17 (7.30%) VPN
2 10 (4.29%) Remote Desktop
3 9 (3.86%) LAN
4 8 (3.43%) Extranet
4 8 (3.43%) TCP/IP
4 8 (3.43%) WAN
5 7 (3.00%) DNS
6 4 (1.72%) DHCP
6 4 (1.72%) Internet
7 3 (1.29%) IP Telephony
7 3 (1.29%) SAN
7 3 (1.29%) Wi-Fi
7 3 (1.29%) Wireless
8 2 (0.86%) Cisco IPT
8 2 (0.86%) Firewall
8 2 (0.86%) WebEx
9 1 (0.43%) DSL
9 1 (0.43%) NAS
9 1 (0.43%) NetScaler
9 1 (0.43%) VoIP
Database & Business Intelligence
1 3 (1.29%) SQL Server
1 3 (1.29%) SQL Server 2005
Development Applications
1 5 (2.15%) JIRA
General
1 38 (16.31%) Back Office
1 38 (16.31%) Law
1 38 (16.31%) Legal
2 26 (11.16%) Finance
3 5 (2.15%) Telecoms
4 3 (1.29%) Retail
5 1 (0.43%) French Language
5 1 (0.43%) Italian Language
5 1 (0.43%) Portuguese Language
Miscellaneous
1 12 (5.15%) Smartphone
2 8 (3.43%) iPhone
3 7 (3.00%) Analytical Skills
3 7 (3.00%) Blackberry
3 7 (3.00%) Self-Motivation
4 5 (2.15%) e-Learning
5 4 (1.72%) Computer Science
6 3 (1.29%) Fat Client
6 3 (1.29%) Thin Client
7 2 (0.86%) Data Centre
7 2 (0.86%) Enterprise Software
7 2 (0.86%) Management Information System
7 2 (0.86%) Video Conferencing
8 1 (0.43%) EMC VNX
Operating Systems
1 164 (70.39%) Windows
2 91 (39.06%) Windows 7
3 43 (18.45%) Windows 10
4 20 (8.58%) Windows Server
5 17 (7.30%) Windows Server 2012
6 13 (5.58%) Windows XP
7 12 (5.15%) Windows 8
8 9 (3.86%) Android
9 8 (3.43%) Linux
10 6 (2.58%) Windows Server 2008
11 4 (1.72%) Mac OS X
11 4 (1.72%) Windows 2000
11 4 (1.72%) Windows Server 2003
12 3 (1.29%) Apple iOS
Processes & Methodologies
1 83 (35.62%) ITIL
2 31 (13.30%) Ticket Management
3 30 (12.88%) Problem-Solving
4 16 (6.87%) ITIL V3
5 13 (5.58%) Service Desk Management
6 12 (5.15%) Information Security
7 11 (4.72%) Incident Management
8 10 (4.29%) Mentoring
8 10 (4.29%) Service Management
9 8 (3.43%) Coaching
9 8 (3.43%) CRM
9 8 (3.43%) ITSM
10 6 (2.58%) Patch Management
11 5 (2.15%) Service Delivery
11 5 (2.15%) Software Distribution
12 4 (1.72%) Chat Support
12 4 (1.72%) Process Improvement
12 4 (1.72%) Project Management
13 3 (1.29%) Break/Fix
13 3 (1.29%) Task Automation
Programming Languages
1 6 (2.58%) SQL
2 3 (1.29%) C
2 3 (1.29%) T-SQL
Qualifications
1 22 (9.44%) SC Cleared
1 22 (9.44%) Security Cleared
2 11 (4.72%) Microsoft Certification
3 10 (4.29%) MCSE
4 9 (3.86%) MCP
5 7 (3.00%) Degree
6 6 (2.58%) A+ Certification
6 6 (2.58%) ITIL Certification
7 4 (1.72%) DV Cleared
8 2 (0.86%) HNC
8 2 (0.86%) HND
8 2 (0.86%) MCSA
9 1 (0.43%) CCNA
9 1 (0.43%) CCNP
9 1 (0.43%) Cisco Certification
9 1 (0.43%) Network+ Certification
Quality Assurance & Compliance
1 75 (32.19%) SLA
2 2 (0.86%) Sarbanes-Oxley
System Software
1 114 (48.93%) Active Directory
2 8 (3.43%) VMware Infrastructure
3 5 (2.15%) Hyper-V
4 2 (0.86%) VMware ESXi
5 1 (0.43%) Terminal Services
5 1 (0.43%) XenServer
Systems Management
1 7 (3.00%) SCCM
2 4 (1.72%) WSUS
3 2 (0.86%) AirWatch
4 1 (0.43%) Backup Exec
Vendors
1 89 (38.20%) Microsoft
2 48 (20.60%) Citrix
3 19 (8.15%) Sony
4 14 (6.01%) VMware
5 13 (5.58%) iManage
6 12 (5.15%) LexisNexis
7 11 (4.72%) Cisco
8 8 (3.43%) ServiceNow
9 7 (3.00%) HP
10 3 (1.29%) Google
10 3 (1.29%) NETGEAR
10 3 (1.29%) Polycom
10 3 (1.29%) Progress
10 3 (1.29%) Sophos
11 1 (0.43%) Adobe
11 1 (0.43%) EMC
11 1 (0.43%) Intel
11 1 (0.43%) Sage
11 1 (0.43%) Veeam