The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in the South East during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England / South East
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 231 270 251
Rank change year-on-year +39 -19  
Permanent jobs requiring a Service Desk Analyst 170 194 228
As % of all permanent IT jobs advertised in the South East 1.13% 0.99% 1.09%
As % of the Job Titles category 1.18% 1.02% 1.13%
Number of salaries quoted 136 173 200
Median salary £22,500 £22,500 £21,750
Median salary % change year-on-year - +3.44%  
90% offered a salary of more than £18,500 £18,650 £19,500
10% offered a salary of more than £30,000 £30,000 £28,000
UK excluding London median salary £22,500 £22,000 £21,750
% change year-on-year +2.27% +1.14%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14461 18972 20242
As % of all permanent IT job vacancies advertised in the South East 96.51% 96.73% 97.03%
Number of salaries quoted 12087 16175 16324
Median salary £43,000 £42,500 £42,500
Median salary % change year-on-year +1.17% -  
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Analyst in the South East over the 3 months to 30 March 2017.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +57 79 £24,000 -2.04% 2
Hampshire +16 26 £21,000 +10.52%
Berkshire +47 22 £21,500 -10.41% 2
Buckinghamshire +4 21 £22,500 +2.27% 4
West Sussex -2 11 £22,500 -22.41%
Oxfordshire 0 8 £25,186 +22.07%
Kent +12 2 £22,750 +1.11% 1
East Sussex +6 1 £25,500 +8.51%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 30 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 203 (62.46%) Windows
2 154 (47.38%) Microsoft
3 150 (46.15%) Active Directory
4 130 (40.00%) MS Office
5 120 (36.92%) ITIL
6 96 (29.54%) Windows 7
7 93 (28.62%) MS Excel
8 81 (24.92%) SLA
9 76 (23.38%) MS Exchange
10 51 (15.69%) Windows Server
11 47 (14.46%) Citrix
12 42 (12.92%) Exchange Server 2007
13 40 (12.31%) Office 365
14 39 (12.00%) SCCM
15 37 (11.38%) ITSM
15 37 (11.38%) Finance
16 35 (10.77%) Cisco
17 31 (9.54%) Windows 8
18 30 (9.23%) VPN
19 28 (8.62%) Blackberry
20 27 (8.31%) Microsoft Certification
21 25 (7.69%) SAP
22 24 (7.38%) VMware
22 24 (7.38%) Analytical Skills
22 24 (7.38%) Incident Management
23 23 (7.08%) Windows Server 2012
24 22 (6.77%) MCP
25 20 (6.15%) VMware Infrastructure
25 20 (6.15%) Windows 10
26 19 (5.85%) Windows Server 2008

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (23.38%) MS Exchange
2 42 (12.92%) Exchange Server 2007
3 19 (5.85%) SharePoint
4 17 (5.23%) Exchange Server 2010
5 9 (2.77%) SharePoint 2010
6 7 (2.15%) Exchange Server 2013
7 5 (1.54%) Blackberry Enterprise Server
7 5 (1.54%) IBM Notes
7 5 (1.54%) Skype for Business
8 1 (0.31%) Exchange Server 2003
8 1 (0.31%) IIS
Applications
1 130 (40.00%) MS Office
2 93 (28.62%) MS Excel
3 3 (0.92%) Adobe Creative Suite
3 3 (0.92%) MS PowerPoint
4 2 (0.62%) MS Visio
5 1 (0.31%) InfoPath
Business Applications
1 10 (3.08%) SAP Oil and Gas
Cloud Services
1 40 (12.31%) Office 365
2 2 (0.62%) OneDrive
3 1 (0.31%) Amazon AWS
3 1 (0.31%) Microsoft Azure
Communications & Networking
1 30 (9.23%) VPN
2 18 (5.54%) TCP/IP
3 17 (5.23%) LAN
3 17 (5.23%) WAN
4 15 (4.62%) VoIP
5 14 (4.31%) DNS
5 14 (4.31%) Internet
6 10 (3.08%) DHCP
7 5 (1.54%) Firewall
7 5 (1.54%) Skype
8 3 (0.92%) ADSL
8 3 (0.92%) Wireless
9 2 (0.62%) ATM
9 2 (0.62%) VLAN
10 1 (0.31%) Broadband
10 1 (0.31%) Cisco ASA
10 1 (0.31%) Cisco Nexus
Database & Business Intelligence
1 1 (0.31%) SQL Server
1 1 (0.31%) SQL Server Reporting Services
Development Applications
1 14 (4.31%) JIRA
General
1 37 (11.38%) Finance
2 14 (4.31%) Manufacturing
2 14 (4.31%) Telecoms
3 12 (3.69%) Back Office
4 10 (3.08%) Electronics
4 10 (3.08%) Marketing
5 9 (2.77%) Law
6 4 (1.23%) Legal
7 3 (0.92%) Retail
8 2 (0.62%) Publishing
9 1 (0.31%) Advertising
9 1 (0.31%) Local Government
Libraries, Frameworks & Software Standards
1 5 (1.54%) Software Packaging
2 2 (0.62%) EDI
3 1 (0.31%) COM
3 1 (0.31%) CSS
3 1 (0.31%) HTML
Miscellaneous
1 28 (8.62%) Blackberry
2 24 (7.38%) Analytical Skills
3 12 (3.69%) Chip and PIN
4 11 (3.38%) Computer Science
5 7 (2.15%) Virtual Team
6 6 (1.85%) Management Information System
7 5 (1.54%) Enterprise Storage
7 5 (1.54%) iPad
7 5 (1.54%) iPhone
7 5 (1.54%) PMI
7 5 (1.54%) Smartphone
8 4 (1.23%) Client/Server
8 4 (1.23%) Data Protection Act
8 4 (1.23%) Freedom of Information
9 3 (0.92%) Data Centre
9 3 (0.92%) Digital Media
9 3 (0.92%) Fat Client
9 3 (0.92%) Thin Client
10 2 (0.62%) AS400
11 1 (0.31%) Enterprise Software
Operating Systems
1 203 (62.46%) Windows
2 96 (29.54%) Windows 7
3 51 (15.69%) Windows Server
4 31 (9.54%) Windows 8
5 23 (7.08%) Windows Server 2012
6 20 (6.15%) Windows 10
7 19 (5.85%) Windows Server 2008
8 17 (5.23%) Linux
9 14 (4.31%) Windows XP
10 11 (3.38%) Unix
11 9 (2.77%) Apple iOS
12 4 (1.23%) Mac OS X
12 4 (1.23%) Windows Server 2003
13 2 (0.62%) Android
13 2 (0.62%) Windows Vista
Processes & Methodologies
1 120 (36.92%) ITIL
2 37 (11.38%) ITSM
3 24 (7.38%) Incident Management
4 16 (4.92%) ITIL V3
4 16 (4.92%) Workflow
4 16 (4.92%) Workflow Management
5 14 (4.31%) Ticket Management
6 13 (4.00%) Service Delivery
6 13 (4.00%) Service Management
7 12 (3.69%) Business Intelligence
7 12 (3.69%) CAD
8 10 (3.08%) Digital Marketing
8 10 (3.08%) Programme Management
8 10 (3.08%) Project Management
9 7 (2.15%) Change Control
9 7 (2.15%) Line Management
10 6 (1.85%) Data Protection
10 6 (1.85%) Mentoring
10 6 (1.85%) Problem Management
10 6 (1.85%) Software Deployment
Programming Languages
1 18 (5.54%) C
2 14 (4.31%) SQL
Qualifications
1 27 (8.31%) Microsoft Certification
2 22 (6.77%) MCP
3 15 (4.62%) MCSE
4 14 (4.31%) Degree
4 14 (4.31%) ITIL Certification
5 11 (3.38%) MCSA
6 10 (3.08%) MCDST
7 8 (2.46%) CCNA
7 8 (2.46%) Cisco Certification
8 6 (1.85%) DBS Check
9 5 (1.54%) MCITP
9 5 (1.54%) PMI Certification
9 5 (1.54%) Security Cleared
10 4 (1.23%) A+ Certification
10 4 (1.23%) CCENT
10 4 (1.23%) HND
11 3 (0.92%) SC Cleared
12 2 (0.62%) GNVQ
12 2 (0.62%) VTSP
13 1 (0.31%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 81 (24.92%) SLA
2 5 (1.54%) QA
3 1 (0.31%) ISO 9001
3 1 (0.31%) ISO/IEC 27001
3 1 (0.31%) ISO22301
System Software
1 150 (46.15%) Active Directory
2 20 (6.15%) VMware Infrastructure
3 12 (3.69%) Hyper-V
4 11 (3.38%) XenApp
5 5 (1.54%) BlackBerry Internet Service
6 2 (0.62%) VMware Workstation
7 1 (0.31%) vSphere
7 1 (0.31%) XenDesktop
Systems Management
1 39 (12.00%) SCCM
2 5 (1.54%) Systems Management Server (SMS)
3 2 (0.62%) Backup Exec
3 2 (0.62%) Microsoft Data Protection Manager
3 2 (0.62%) WSUS
4 1 (0.31%) OVSD
Vendors
1 154 (47.38%) Microsoft
2 47 (14.46%) Citrix
3 35 (10.77%) Cisco
4 25 (7.69%) SAP
5 24 (7.38%) VMware
6 14 (4.31%) ServiceNow
7 13 (4.00%) Polycom
8 12 (3.69%) RedPrairie
9 11 (3.38%) Remedy
10 9 (2.77%) Dell
11 8 (2.46%) Avaya
12 6 (1.85%) LANDesk
12 6 (1.85%) NetApp
13 5 (1.54%) Dell Compellent
13 5 (1.54%) Lotus
14 4 (1.23%) Apple
14 4 (1.23%) Juniper
14 4 (1.23%) Mitel
14 4 (1.23%) Nokia
15 3 (0.92%) Adobe
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: Yesterday
Woking, Surrey
Involved Solutions Ltd
Salary: £30000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Bluetownonline
Salary: £21500 - £26000 per annum
Posted: 2 days ago
Reading, Berkshire
Colston Consulting
Salary: £24000 - £26000 per annum, Benefits Benefits
Posted: 6 days ago
Kent
Aesica Pharmaceuticals
Salary: Competitive
Posted: 6 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + ben+on call allow
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 7 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 6 days ago
Reading
Deerfoot IT Resources Ltd
Salary: £18000 - £22323 per annum + Benefits
Posted: 15 days ago