The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies in the South East during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England / South East
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 212 280 277
Rank change year-on-year +68 -3  
Permanent jobs requiring a Service Desk Analyst 183 169 216
As % of all permanent IT jobs advertised in the South East 1.24% 0.93% 1.01%
As % of the Job Titles category 1.29% 0.96% 1.04%
Number of salaries quoted 133 155 180
Median salary £23,000 £22,500 £23,500
Median salary % change year-on-year +2.22% -4.25%  
90% offered a salary of more than £17,500 £19,000 £19,000
10% offered a salary of more than £28,900 £28,000 £27,500
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14206 17673 20720
As % of all permanent IT job vacancies advertised in the South East 96.63% 96.96% 97.14%
Number of salaries quoted 11912 15039 16887
Median salary £42,500 £44,000 £42,500
Median salary % change year-on-year -3.40% +3.52%  
90% offered a salary of more than £25,500 £26,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Analyst in the South East over the 3 months to 26 June 2017.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +44 59 £23,500 -9.61% 3
Buckinghamshire +11 48 £17,000 -16.10% 5
Hampshire +21 36 £23,500 +11.90% 2
Berkshire +28 15 £22,500 - 2
Kent +10 8 £23,000 -2.12% 4
Oxfordshire +6 5 £20,000 -11.11% 1
West Sussex -1 5 £32,000 +16.36% 2
Middlesex +9 4 £22,500 -2.17%
East Sussex -4 3 £24,500 -2.00%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 26 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 253 (72.49%) Windows
2 170 (48.71%) Microsoft
3 160 (45.85%) Microsoft Office
4 158 (45.27%) Active Directory
5 130 (37.25%) Windows 7
6 127 (36.39%) ITIL
7 103 (29.51%) MS Exchange
8 90 (25.79%) SLA
9 70 (20.06%) Citrix
10 64 (18.34%) Office 365
11 55 (15.76%) Microsoft Certification
11 55 (15.76%) VPN
12 47 (13.47%) Windows Server
13 44 (12.61%) Finance
14 42 (12.03%) Windows 8
15 39 (11.17%) Ticket Management
16 36 (10.32%) WAN
16 36 (10.32%) Exchange Server 2007
17 35 (10.03%) Windows Server 2012
18 34 (9.74%) SCCM
18 34 (9.74%) MCP
19 32 (9.17%) Back Office
20 30 (8.60%) Windows Server 2008
20 30 (8.60%) TCP/IP
21 29 (8.31%) LAN
22 27 (7.74%) MCDST
23 25 (7.16%) Blackberry
24 24 (6.88%) VMware
24 24 (6.88%) Exchange Server 2010
25 23 (6.59%) Degree

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 103 (29.51%) MS Exchange
2 36 (10.32%) Exchange Server 2007
3 24 (6.88%) Exchange Server 2010
4 16 (4.58%) Exchange Server 2013
5 5 (1.43%) Blackberry Enterprise Server
5 5 (1.43%) IBM Notes
5 5 (1.43%) SharePoint
6 3 (0.86%) SharePoint 2010
6 3 (0.86%) Skype for Business
7 1 (0.29%) IIS
Applications
1 160 (45.85%) Microsoft Office
2 13 (3.72%) Microsoft Excel
3 3 (0.86%) MS Visio
4 1 (0.29%) Microsoft PowerPoint
Business Applications
1 7 (2.01%) SAP Oil and Gas
2 2 (0.57%) assyst
3 1 (0.29%) BASE24
3 1 (0.29%) Dynamics CRM
Cloud Services
1 64 (18.34%) Office 365
2 5 (1.43%) Microsoft Azure
3 4 (1.15%) Azure Active Directory
4 2 (0.57%) OneDrive
Communications & Networking
1 55 (15.76%) VPN
2 36 (10.32%) WAN
3 30 (8.60%) TCP/IP
4 29 (8.31%) LAN
5 22 (6.30%) DNS
6 18 (5.16%) Internet
7 14 (4.01%) DHCP
7 14 (4.01%) Firewall
8 12 (3.44%) VoIP
9 8 (2.29%) VLAN
10 4 (1.15%) Wireless
11 3 (0.86%) Skype
11 3 (0.86%) Unified Communications
12 1 (0.29%) Intranet
Database & Business Intelligence
1 2 (0.57%) SQL Server
2 1 (0.29%) SQL Server Reporting Services
Development Applications
1 7 (2.01%) JIRA
General
1 44 (12.61%) Finance
2 32 (9.17%) Back Office
3 23 (6.59%) Legal
4 9 (2.58%) Manufacturing
5 8 (2.29%) Law
6 7 (2.01%) Electronics
6 7 (2.01%) Marketing
6 7 (2.01%) Telecoms
7 6 (1.72%) Billing
7 6 (1.72%) Retail
8 5 (1.43%) Publishing
9 3 (0.86%) Dutch Language
9 3 (0.86%) German Language
10 2 (0.57%) Local Government
11 1 (0.29%) Advertising
Libraries, Frameworks & Software Standards
1 2 (0.57%) EDI
2 1 (0.29%) CSS
2 1 (0.29%) HTML
Miscellaneous
1 25 (7.16%) Blackberry
2 22 (6.30%) Computer Science
3 17 (4.87%) Driving Licence
4 15 (4.30%) Analytical Skills
5 8 (2.29%) iPhone
6 6 (1.72%) Enterprise Storage
6 6 (1.72%) Management Information System
6 6 (1.72%) Virtual Team
7 4 (1.15%) Replication
8 3 (0.86%) Fat Client
8 3 (0.86%) PMI
8 3 (0.86%) Thin Client
9 2 (0.57%) Chip and PIN
9 2 (0.57%) Client/Server
9 2 (0.57%) Data Centre
9 2 (0.57%) iPad
10 1 (0.29%) AS400
10 1 (0.29%) Internet of Things
10 1 (0.29%) Robotics
10 1 (0.29%) Smartphone
Operating Systems
1 253 (72.49%) Windows
2 130 (37.25%) Windows 7
3 47 (13.47%) Windows Server
4 42 (12.03%) Windows 8
5 35 (10.03%) Windows Server 2012
6 30 (8.60%) Windows Server 2008
7 23 (6.59%) Windows XP
8 13 (3.72%) Linux
8 13 (3.72%) Windows 10
9 8 (2.29%) Android
10 7 (2.01%) Unix
11 6 (1.72%) Mac OS X
11 6 (1.72%) Windows Server 2003
12 4 (1.15%) Windows 2000
13 2 (0.57%) Apple iOS
14 1 (0.29%) Windows Vista
Processes & Methodologies
1 127 (36.39%) ITIL
2 39 (11.17%) Ticket Management
3 22 (6.30%) ITSM
4 17 (4.87%) Incident Management
5 14 (4.01%) Break/Fix
6 12 (3.44%) Document Management
7 11 (3.15%) Business Intelligence
8 8 (2.29%) IT Audit
8 8 (2.29%) Patch Management
8 8 (2.29%) Software Deployment
9 7 (2.01%) Digital Marketing
9 7 (2.01%) Programme Management
9 7 (2.01%) Service Delivery
9 7 (2.01%) Service Management
9 7 (2.01%) Workflow
9 7 (2.01%) Workflow Management
10 6 (1.72%) Mathematics
10 6 (1.72%) Root Cause Analysis
10 6 (1.72%) Statistics
11 5 (1.43%) Mentoring
Programming Languages
1 10 (2.87%) SQL
2 8 (2.29%) C
Qualifications
1 55 (15.76%) Microsoft Certification
2 34 (9.74%) MCP
3 27 (7.74%) MCDST
4 23 (6.59%) Degree
5 20 (5.73%) MCITP
6 17 (4.87%) SC Cleared
6 17 (4.87%) Security Cleared
7 16 (4.58%) MCSE
8 14 (4.01%) A+ Certification
9 12 (3.44%) MCTS
10 11 (3.15%) Computer Science Degree
10 11 (3.15%) DBS Check
10 11 (3.15%) GNVQ
10 11 (3.15%) HND
11 9 (2.58%) ITIL Certification
12 7 (2.01%) CCNA
12 7 (2.01%) Cisco Certification
13 5 (1.43%) MCSA
14 3 (0.86%) CCENT
14 3 (0.86%) PMI Certification
Quality Assurance & Compliance
1 90 (25.79%) SLA
2 5 (1.43%) QA
3 3 (0.86%) BS25999
3 3 (0.86%) ISO/IEC 20000
3 3 (0.86%) ISO/IEC 27001
4 1 (0.29%) PCI DSS
System Software
1 158 (45.27%) Active Directory
2 22 (6.30%) Hyper-V
3 17 (4.87%) VMware Infrastructure
4 12 (3.44%) XenApp
5 8 (2.29%) VMware Workstation
6 5 (1.43%) BlackBerry Internet Service
7 1 (0.29%) vSphere
Systems Management
1 34 (9.74%) SCCM
2 8 (2.29%) Systems Management Server (SMS)
3 2 (0.57%) Microsoft Data Protection Manager
3 2 (0.57%) WSUS
4 1 (0.29%) Backup Exec
Vendors
1 170 (48.71%) Microsoft
2 70 (20.06%) Citrix
3 24 (6.88%) VMware
4 18 (5.16%) Apple
4 18 (5.16%) Cisco
5 13 (3.72%) ServiceNow
6 11 (3.15%) SAP
7 8 (2.29%) Dell
7 8 (2.29%) NetApp
8 5 (1.43%) Avaya
8 5 (1.43%) HP
8 5 (1.43%) Lotus
9 3 (0.86%) Dell Compellent
9 3 (0.86%) EqualLogic
9 3 (0.86%) iManage
9 3 (0.86%) Mitel
9 3 (0.86%) Polycom
9 3 (0.86%) Remedy
9 3 (0.86%) SolarWinds
10 2 (0.57%) RedPrairie
Maidstone, Kent
1st Choice Computer Appointments Ltd
Salary: From £22,000 to £24,000 per annum
Posted: 3 hours ago
Maidstone, Kent
Oscar
Salary: £18000 - £24000 per annum + benefits
Posted: Yesterday
Burgess Hill, West Sussex
RecruitmentRevolution.com Limited
Salary: From £18,000 to £22,000 per annum + Benefits
Posted: 4 hours ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £20,000 to £22,000 per annum + Bonus + Good Benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 3 days ago
Leatherhead, Surrey
Ashdown IT
Salary: £19000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 3 days ago
Kent
Marcus Donald People
Salary: £25000 - £26000 per annum
Posted: 6 days ago
Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 4 days ago
Farnborough, Hampshire
Experis Ltd
Posted: 6 days ago
Kidlington, Oxfordshire
Thames Valley Police
Salary: £23,466 per annum - dependant on skills & exp
Posted: 14 days ago
Wokingham
greywood
Salary: £24000 per annum + Bens
Posted: 18 days ago
Newbury, Berkshire
People Source Consulting
Salary: Excellent Salary + Benefits
Posted: 6 days ago
Burgess Hill
Recruitment Revolution Limited
Salary: £32,000 per annum Healthcare, Pension, Flexible Benefits
Posted: 14 days ago
Leatherhead, Surrey
NCC Group
Salary: Competitive salary, bonus and excellent benefits!
Posted: 18 days ago
Milton Keynes
Bluetown Online LTD
Salary: £17000 - £24500 per annum
Posted: 25 days ago