Period
to 22 February 2020

The median annual salary for a Service Desk Analyst was £24,500 in advertised job vacancies in the South East during the 6 months to 22 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > South East
6 months to
22 Feb 2020
Same period 2019 Same period 2018
Rank 289 255 260
Rank change year-on-year -34 +5 +18
Permanent jobs requiring a Service Desk Analyst 184 312 363
As % of all permanent IT jobs advertised in the South East 0.81% 1.16% 1.15%
As % of the Job Titles category 0.85% 1.20% 1.19%
Number of salaries quoted 124 261 267
South East median annual salary £24,500 £23,500 £22,500
Median salary % change year-on-year +4.26% +4.44% -
10th Percentile £19,250 £19,750 £18,500
90th Percentile £33,750 £31,500 £30,000
England median annual salary £24,500 £25,000 £24,000
% change year-on-year -2.00% +4.17% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 21,649 25,914 30,573
% of permanent IT jobs with a recognized job title 95.66% 96.44% 96.87%
Number of salaries quoted 17,680 21,426 25,570
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £75,000 £72,500 £67,500
England median annual salary £52,500 £51,500 £50,000
% change year-on-year +1.94% +3.00% +5.26%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Analyst in the South East over the 6 months to 22 February 2020.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 22 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +7 71 £23,000 +2.22% 14
Surrey -2 59 £25,000 - 10
Buckinghamshire +9 45 £24,000 +6.67% 8
West Sussex +13 31 £26,250 +9.38% 7
Berkshire -5 24 £23,500 +3.98% 4
Hampshire -3 12 £23,500 +4.44% 7
Kent +6 9 £27,000 +10.20% 8
Oxfordshire +5 2 £20,250 -11.96% 2
East Sussex -13 1 £34,000 +13.33%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 22 February 2020, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Analyst in the job title.

1 139 (75.54%) Windows
2 111 (60.33%) Microsoft
3 90 (48.91%) ITIL
4 88 (47.83%) Windows 10
5 86 (46.74%) Active Directory
6 61 (33.15%) SLA
7 57 (30.98%) Microsoft Office
7 57 (30.98%) Office 365
8 54 (29.35%) Problem-Solving
9 51 (27.72%) Windows 7
10 42 (22.83%) Citrix
11 37 (20.11%) Management Information System
12 30 (16.30%) Information Security
13 29 (15.76%) Information Security Management
13 29 (15.76%) Security Management
13 29 (15.76%) ISMS
14 28 (15.22%) ServiceNow
15 27 (14.67%) Degree
16 23 (12.50%) Microsoft Certification
17 21 (11.41%) TCP/IP
18 20 (10.87%) Incident Management
19 19 (10.33%) VMware
19 19 (10.33%) ITSM
20 18 (9.78%) Windows Server
21 17 (9.24%) Ticket Management
22 16 (8.70%) Mobile Device Management
23 14 (7.61%) Legal
23 14 (7.61%) Back Office
23 14 (7.61%) MS Exchange
24 13 (7.07%) LAN

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (7.61%) MS Exchange
2 4 (2.17%) Exchange Server 2010
3 3 (1.63%) SharePoint
4 2 (1.09%) Skype for Business
5 1 (0.54%) Confluence
5 1 (0.54%) Exchange Server 2007
5 1 (0.54%) Exchange Server 2013
5 1 (0.54%) IIS
Applications
1 57 (30.98%) Microsoft Office
2 10 (5.43%) MS Visio
3 6 (3.26%) Microsoft Excel
4 1 (0.54%) Microsoft PowerPoint
Business Applications
1 4 (2.17%) assyst
Cloud Services
1 57 (30.98%) Office 365
2 2 (1.09%) OneDrive
3 1 (0.54%) Azure
3 1 (0.54%) G Suite
Communications & Networking
1 21 (11.41%) TCP/IP
2 13 (7.07%) LAN
3 12 (6.52%) WAN
4 11 (5.98%) DNS
5 9 (4.89%) DHCP
6 7 (3.80%) Network Security
7 6 (3.26%) Broadband
7 6 (3.26%) DSL
7 6 (3.26%) IP Telephony
8 5 (2.72%) Firewall
8 5 (2.72%) NAS
8 5 (2.72%) SAN
9 4 (2.17%) Internet
10 3 (1.63%) Skype
11 2 (1.09%) VPN
11 2 (1.09%) Wi-Fi
12 1 (0.54%) ADSL
12 1 (0.54%) Unified Communications
12 1 (0.54%) VoIP
12 1 (0.54%) Wireless
Database & Business Intelligence
1 1 (0.54%) MS Access
Development Applications
1 3 (1.63%) JIRA
General
1 14 (7.61%) Back Office
1 14 (7.61%) Legal
2 13 (7.07%) Finance
3 9 (4.89%) Law
4 7 (3.80%) Billing
5 4 (2.17%) Manufacturing
6 3 (1.63%) Aerospace
6 3 (1.63%) Telecoms
7 2 (1.09%) Marketing
7 2 (1.09%) Public Sector
7 2 (1.09%) Retail
8 1 (0.54%) Advertising
8 1 (0.54%) Electronics
Libraries, Frameworks & Software Standards
1 4 (2.17%) EDI
Miscellaneous
1 37 (20.11%) Management Information System
2 11 (5.98%) iPhone
3 10 (5.43%) Self-Motivation
4 7 (3.80%) Analytical Skills
5 4 (2.17%) Client/Server
5 4 (2.17%) EMC VNX
5 4 (2.17%) iPad
5 4 (2.17%) Smartphone
6 3 (1.63%) EPoS
6 3 (1.63%) LIMS
6 3 (1.63%) Mobile App
6 3 (1.63%) NHS
7 1 (0.54%) Driving Licence
7 1 (0.54%) e-Learning
7 1 (0.54%) Enterprise Storage
7 1 (0.54%) Video Conferencing
Operating Systems
1 139 (75.54%) Windows
2 88 (47.83%) Windows 10
3 51 (27.72%) Windows 7
4 18 (9.78%) Windows Server
5 10 (5.43%) Windows 2000
5 10 (5.43%) Windows XP
6 9 (4.89%) Android
7 6 (3.26%) Windows Server 2012
8 4 (2.17%) Mac OS
9 3 (1.63%) Windows Server 2008
10 2 (1.09%) Apple iOS
10 2 (1.09%) Linux
10 2 (1.09%) Windows 8
11 1 (0.54%) Unix
11 1 (0.54%) Windows Server 2003
Processes & Methodologies
1 90 (48.91%) ITIL
2 54 (29.35%) Problem-Solving
3 30 (16.30%) Information Security
4 29 (15.76%) Information Security Management
4 29 (15.76%) ISMS
4 29 (15.76%) Security Management
5 20 (10.87%) Incident Management
6 19 (10.33%) ITSM
7 17 (9.24%) Ticket Management
8 16 (8.70%) Mobile Device Management
9 11 (5.98%) Customer Engagement
9 11 (5.98%) Customer-Centricity
9 11 (5.98%) Service Management
10 8 (4.35%) Asset Management
10 8 (4.35%) Continuous Improvement
10 8 (4.35%) Problem Management
11 7 (3.80%) Document Management
11 7 (3.80%) Line Management
11 7 (3.80%) Process Improvement
11 7 (3.80%) Service Desk Management
Programming Languages
1 4 (2.17%) SQL
2 2 (1.09%) C
3 1 (0.54%) PowerShell
Qualifications
1 27 (14.67%) Degree
2 23 (12.50%) Microsoft Certification
3 13 (7.07%) Security Cleared
4 10 (5.43%) DV Cleared
4 10 (5.43%) MCP
4 10 (5.43%) MCSE
5 7 (3.80%) A+ Certification
5 7 (3.80%) SC Cleared
6 5 (2.72%) ITIL Certification
7 1 (0.54%) Computer Science Degree
7 1 (0.54%) MCDST
7 1 (0.54%) MCSA
7 1 (0.54%) MCTS
Quality Assurance & Compliance
1 61 (33.15%) SLA
System Software
1 86 (46.74%) Active Directory
2 7 (3.80%) VMware Infrastructure
3 4 (2.17%) Terminal Services
4 3 (1.63%) Virtual Desktop
4 3 (1.63%) VMware Workstation
5 1 (0.54%) Hyper-V
5 1 (0.54%) Virtual Machines
5 1 (0.54%) vSphere
5 1 (0.54%) XenApp
Systems Management
1 9 (4.89%) SCCM
2 7 (3.80%) WSUS
3 3 (1.63%) MIMEsweeper
Vendors
1 111 (60.33%) Microsoft
2 42 (22.83%) Citrix
3 28 (15.22%) ServiceNow
4 19 (10.33%) VMware
5 10 (5.43%) Cisco
5 10 (5.43%) HP
6 9 (4.89%) Sony
7 4 (2.17%) EMC
7 4 (2.17%) Forcepoint
7 4 (2.17%) SAP
8 3 (1.63%) Remedy
9 2 (1.09%) Polycom
10 1 (0.54%) Bloomberg
10 1 (0.54%) Dell Compellent
10 1 (0.54%) Juniper
10 1 (0.54%) NetApp
10 1 (0.54%) Reuters
10 1 (0.54%) Samsung
10 1 (0.54%) Virgin Media
10 1 (0.54%) Wyse