ITSM Job Trends in Swansea

IT Service Management (ITSM)
West Wales > Swansea

The table below provides summary statistics and salary benchmarking for jobs advertised in Swansea requiring ITSM skills. It covers permanent job vacancies from the 6 months leading up to 1 October 2025, with comparisons to the same periods in the previous two years.

6 months to
1 Oct 2025
Same period 2024 Same period 2023
Rank 12 18 33
Rank change year-on-year +6 +15 +7
Permanent jobs citing ITSM 1 8 6
As % of all permanent jobs in Swansea 2.44% 6.45% 3.75%
As % of the Processes & Methodologies category 2.78% 8.25% 3.82%
Number of salaries quoted 1 8 6
10th Percentile - - £32,500
25th Percentile £45,250 - £36,875
Median annual salary (50th Percentile) £45,500 £30,000 £50,000
Median % change year-on-year +51.67% -40.00% -
75th Percentile £45,750 £32,500 -
90th Percentile - £40,000 -
West Wales median annual salary £45,500 £30,000 £50,000
% change year-on-year +51.67% -40.00% -

All Process and Methodology Skills
Swansea

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Swansea.

Permanent vacancies with a requirement for process or methodology skills 36 97 157
As % of all permanent jobs advertised in Swansea 87.80% 78.23% 98.13%
Number of salaries quoted 19 74 135
10th Percentile £27,800 £28,000 £30,500
25th Percentile £33,125 £34,188 £36,250
Median annual salary (50th Percentile) £42,848 £43,756 £45,000
Median % change year-on-year -2.08% -2.76% -
75th Percentile £54,685 £60,000 £56,875
90th Percentile £59,857 £70,000 £70,954
West Wales median annual salary £43,924 £40,000 £45,000
% change year-on-year +9.81% -11.11% -

ITSM
Job Vacancy Trend in Swansea

Historical trend showing the proportion of permanent IT job postings citing ITSM relative to all permanent IT jobs advertised in Swansea.

ITSM job vacancy trend in Swansea

ITSM
Salary Trend in Swansea

Salary distribution trend for jobs in Swansea citing ITSM.

Salary distribution trend for jobs in Swansea citing ITSM

ITSM
Co-Occurring Skills & Capabilities in Swansea by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Business Applications
1 1 (100.00%) Remedy ITSM
Job Titles
1 1 (100.00%) Administrator
1 1 (100.00%) Developer
1 1 (100.00%) Remedy Administrator
1 1 (100.00%) Remedy Developer
Processes & Methodologies
1 1 (100.00%) Asset Management
1 1 (100.00%) ITIL
1 1 (100.00%) Kalman Filter
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Service Delivery
Programming Languages
1 1 (100.00%) JavaScript
Qualifications
1 1 (100.00%) SC Cleared
1 1 (100.00%) Security Cleared
Vendors
1 1 (100.00%) BMC
1 1 (100.00%) Remedy