Customer Service Jobs in Wiltshire

Customer Service
South West > Wiltshire

The table below provides summary statistics for permanent job vacancies advertised in Wiltshire requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 16 23 25
Rank change year-on-year +7 +2 +49
Permanent jobs citing Customer Service 41 95 70
As % of all permanent jobs advertised in Wiltshire 11.33% 6.94% 7.73%
As % of the Processes & Methodologies category 13.31% 8.69% 8.46%
Number of salaries quoted 32 83 58
10th Percentile £30,000 £22,150 £27,500
25th Percentile £35,000 £25,000 £28,563
Median annual salary (50th Percentile) £40,000 £30,000 £35,000
Median % change year-on-year +33.33% -14.29% +16.67%
75th Percentile £47,188 £46,250 £45,725
90th Percentile £55,000 £62,200 £52,500
South West median annual salary £31,000 £30,000 £32,500
% change year-on-year +3.33% -7.69% +1.56%

All Process and Methodology Skills
Wiltshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Wiltshire.

Permanent vacancies with a requirement for process or methodology skills 308 1,093 827
As % of all permanent jobs advertised in Wiltshire 85.08% 79.84% 91.38%
Number of salaries quoted 208 787 450
10th Percentile £30,000 £27,500 £31,250
25th Percentile £35,000 £35,000 £40,000
Median annual salary (50th Percentile) £52,500 £50,000 £50,000
Median % change year-on-year +5.00% - +5.26%
75th Percentile £68,525 £62,350 £67,500
90th Percentile £70,000 £72,500 £75,000
South West median annual salary £52,500 £50,500 £54,000
% change year-on-year +3.96% -6.48% +8.00%

Customer Service
Job Vacancy Trend in Wiltshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Wiltshire.

Job vacancy trend for Customer Service in Wiltshire

Customer Service
Salary Trend in Wiltshire

3-month moving average salary quoted in jobs citing Customer Service in Wiltshire.

Salary trend for Customer Service in Wiltshire

Customer Service
Salary Histogram in Wiltshire

Salary distribution for jobs citing Customer Service in Wiltshire over the 6 months to 30 May 2025.

Salary histogram for Customer Service in Wiltshire

Customer Service
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Wiltshire region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Swindon -1 8 £32,000 +16.36% 55
Melksham - 4 £37,000 -
Corsham +17 3 £52,500 +10.53% 1
Chippenham +9 2 £25,000 -6.54% 10
Salisbury +5 2 £32,500 +22.64% 3
Trowbridge +9 1 - -
Customer Service
South West

Customer Service
Co-occurring Skills and Capabilities in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (29.27%) OpenEdge
2 2 (4.88%) IIS
3 1 (2.44%) BizTalk Server
3 1 (2.44%) SharePoint
Applications
1 6 (14.63%) Microsoft Office
2 2 (4.88%) Microsoft Excel
Business Applications
1 1 (2.44%) Dynamics AX
1 1 (2.44%) Dynamics CRM
Cloud Services
1 6 (14.63%) Azure
1 6 (14.63%) Microsoft 365
2 4 (9.76%) Entra ID
3 1 (2.44%) Azure Logic Apps
3 1 (2.44%) Dynamics 365
3 1 (2.44%) Scribe Online
Communications & Networking
1 8 (19.51%) Firewall
2 2 (4.88%) Wi-Fi
3 1 (2.44%) LAN
3 1 (2.44%) TCP/IP
3 1 (2.44%) WAN
3 1 (2.44%) Wireless
3 1 (2.44%) WLAN
Database & Business Intelligence
1 2 (4.88%) SQL Server
Development Applications
1 2 (4.88%) Git
General
1 18 (43.90%) Manufacturing
2 12 (29.27%) Social Skills
3 4 (9.76%) Analytical Skills
4 3 (7.32%) Back Office
5 2 (4.88%) Games
5 2 (4.88%) Legal
6 1 (2.44%) Finance
6 1 (2.44%) Law
6 1 (2.44%) Marketing
Job Titles
1 20 (48.78%) Developer
2 17 (41.46%) ERP Developer
2 17 (41.46%) Progress Developer
3 7 (17.07%) Analyst
4 4 (9.76%) 2nd Line Support
4 4 (9.76%) 2nd Line Support Analyst
4 4 (9.76%) Administrator
4 4 (9.76%) Network Administrator
4 4 (9.76%) Support Analyst
5 3 (7.32%) Desktop Support
5 3 (7.32%) Desktop Support Technician
5 3 (7.32%) Desktop Technician
5 3 (7.32%) Service Analyst
5 3 (7.32%) Service Desk Analyst
5 3 (7.32%) Support Technician
6 2 (4.88%) SQL Developer
6 2 (4.88%) Support Engineer
6 2 (4.88%) Technical Engineer
6 2 (4.88%) Technical Support
6 2 (4.88%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 2 (4.88%) .NET
1 2 (4.88%) .NET Core
1 2 (4.88%) CSS
1 2 (4.88%) HTML
1 2 (4.88%) HTML5
1 2 (4.88%) RabbitMQ
Miscellaneous
1 4 (9.76%) CMDB
2 2 (4.88%) CCTV
2 2 (4.88%) Life Science
2 2 (4.88%) Robotics
Operating Systems
1 22 (53.66%) Windows
2 17 (41.46%) Linux
3 4 (9.76%) Windows 10
4 1 (2.44%) Apple iOS
4 1 (2.44%) Mac OS
Processes & Methodologies
1 21 (51.22%) Continuous Improvement
2 18 (43.90%) ERP
3 10 (24.39%) Problem-Solving
4 9 (21.95%) ITIL
5 7 (17.07%) Cybersecurity
5 7 (17.07%) Ticket Management
6 6 (14.63%) Service Management
7 5 (12.20%) Change Management
8 3 (7.32%) Analytics
8 3 (7.32%) Configuration Management
8 3 (7.32%) Customer Acquisition
8 3 (7.32%) Customer Experience
8 3 (7.32%) Key Management
8 3 (7.32%) Patch Management
8 3 (7.32%) Software Deployment
9 2 (4.88%) Computer Science
9 2 (4.88%) Logistics
9 2 (4.88%) OO
9 2 (4.88%) OOD
9 2 (4.88%) OOP
Programming Languages
1 17 (41.46%) Progress 4GL
2 3 (7.32%) JavaScript
3 2 (4.88%) PHP
3 2 (4.88%) SQL
Qualifications
1 7 (17.07%) Security Cleared
2 6 (14.63%) Degree
3 4 (9.76%) DV Cleared
4 3 (7.32%) CTC Cleared
4 3 (7.32%) ITIL Foundation Certificate
4 3 (7.32%) SC Cleared
5 2 (4.88%) Computer Science Degree
6 1 (2.44%) BPSS Clearance
6 1 (2.44%) DBS Check
Quality Assurance & Compliance
1 21 (51.22%) SLA
2 1 (2.44%) QA
System Software
1 3 (7.32%) Active Directory
Systems Management
1 1 (2.44%) Microsoft Intune
Vendors
1 30 (73.17%) Microsoft
2 17 (41.46%) Progress
3 7 (17.07%) Cisco
4 4 (9.76%) Juniper
5 1 (2.44%) Apple
5 1 (2.44%) Citrix
5 1 (2.44%) ServiceNow