Period
to 16 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Swindon with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 January 2019 with a comparison to the same period in the previous 2 years.

Service Management
Wiltshire > Swindon
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 73 61 66
Rank change year-on-year -12 +5 -29
Permanent jobs citing Service Management 15 2 12
As % of all permanent IT jobs advertised in Swindon 1.81% 0.31% 1.55%
As % of the Processes & Methodologies category 1.95% 0.35% 1.80%
Number of salaries quoted 16 10 9
Swindon median annual salary £35,000 £52,500 £40,000
Median salary % change year-on-year -33.33% +31.25% -14.78%
10th Percentile £20,250 £51,250 £26,250
90th Percentile £50,000 £53,750 £54,000
Wiltshire median annual salary £45,000 £42,500 £28,000
% change year-on-year +5.88% +51.79% -30.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Swindon with a requirement for process or methodology skills.

All Process and Methodology Skills
Swindon
Permanent vacancies with a requirement for process or methodology skills 768 572 667
As % of all permanent IT jobs advertised in Swindon 92.75% 88.14% 86.29%
Number of salaries quoted 685 479 559
Swindon median annual salary £47,500 £42,500 £42,500
Median salary % change year-on-year +11.76% - -
10th Percentile £30,000 £28,700 £26,250
90th Percentile £70,000 £60,000 £62,500
Wiltshire median annual salary £45,000 £41,000 £40,000
% change year-on-year +9.76% +2.50% -

Service Management
Job Vacancy Trend in Swindon

Job postings citing Service Management as a percentage of all IT jobs advertised in Swindon.

Job vacancy trend for Service Management in Swindon

Service Management
Salary Trend in Swindon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Swindon.

Salary trend for Service Management in Swindon

Service Management
Salary Histogram in Swindon

The salary distribution of IT jobs citing Service Management in Swindon over the 6 months to 16 January 2019.

Salary histogram for Service Management in Swindon

For the 6 months to 16 January 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Swindon region with a requirement for Service Management.

1 15 (100.00%) ITIL
2 13 (86.67%) Microsoft
3 12 (80.00%) Windows
4 9 (60.00%) Cisco
5 7 (46.67%) Thin Client
5 7 (46.67%) Firewall
5 7 (46.67%) Clustering
5 7 (46.67%) MPLS
5 7 (46.67%) VLAN
5 7 (46.67%) Fat Client
5 7 (46.67%) Hyper-V
5 7 (46.67%) Veeam
5 7 (46.67%) Microsoft Azure
5 7 (46.67%) SaaS
5 7 (46.67%) Office 365
5 7 (46.67%) IaaS
5 7 (46.67%) Amazon RDS
5 7 (46.67%) Presales
5 7 (46.67%) Windows Server
6 5 (33.33%) Microsoft Certification
6 5 (33.33%) ITIL Certification
6 5 (33.33%) Service Delivery
6 5 (33.33%) McAfee
6 5 (33.33%) SLA
6 5 (33.33%) TCP/IP
6 5 (33.33%) Active Directory
6 5 (33.33%) Windows 7
7 4 (26.67%) Driving Licence
7 4 (26.67%) Incident Management
7 4 (26.67%) Microsoft Office

Service Management
Co-occurring IT Skills in Swindon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) IBM Notes
Applications
1 4 (26.67%) Microsoft Office
2 3 (20.00%) Acrobat
3 1 (6.67%) Microsoft Project
Business Applications
1 1 (6.67%) SAP IS-U
Cloud Services
1 7 (46.67%) IaaS
1 7 (46.67%) Microsoft Azure
1 7 (46.67%) Office 365
1 7 (46.67%) SaaS
Communications & Networking
1 7 (46.67%) Firewall
1 7 (46.67%) MPLS
1 7 (46.67%) VLAN
2 5 (33.33%) TCP/IP
3 3 (20.00%) Internet
4 2 (13.33%) DSL
4 2 (13.33%) LAN
4 2 (13.33%) WAN
4 2 (13.33%) Wireless
4 2 (13.33%) WLAN
Database & Business Intelligence
1 7 (46.67%) Amazon RDS
2 1 (6.67%) SQL Server
General
1 4 (26.67%) Finance
2 3 (20.00%) Billing
3 2 (13.33%) Electronics
3 2 (13.33%) Manufacturing
3 2 (13.33%) Marketing
3 2 (13.33%) Telecoms
Job Titles
1 8 (53.33%) Analyst
2 7 (46.67%) 3rd Line Support
3 6 (40.00%) Support Analyst
3 6 (40.00%) Support Engineer
3 6 (40.00%) Technical Analyst
4 5 (33.33%) 3rd Line Support Analyst
4 5 (33.33%) 3rd Line Technical Support
4 5 (33.33%) Senior Analyst
4 5 (33.33%) Senior Support Analyst
4 5 (33.33%) Senior Technical Analyst
4 5 (33.33%) Senior Technical Support
4 5 (33.33%) Senior Technical Support Analyst
4 5 (33.33%) Technical Support
4 5 (33.33%) Technical Support Analyst
5 3 (20.00%) Deskside Engineer
5 3 (20.00%) Deskside Support
5 3 (20.00%) Deskside Support Engineer
5 3 (20.00%) Desktop Support
6 2 (13.33%) Infrastructure Support Engineer
6 2 (13.33%) Network Support
Libraries, Frameworks & Software Standards
1 1 (6.67%) .NET
Miscellaneous
1 7 (46.67%) Clustering
1 7 (46.67%) Fat Client
1 7 (46.67%) Thin Client
2 4 (26.67%) Driving Licence
2 4 (26.67%) Self-Motivation
3 2 (13.33%) Analytical Skills
3 2 (13.33%) Data Centre
4 1 (6.67%) Mainframe
Operating Systems
1 12 (80.00%) Windows
2 7 (46.67%) Windows Server
3 5 (33.33%) Windows 7
4 2 (13.33%) Windows 10
4 2 (13.33%) Windows 8
Processes & Methodologies
1 15 (100.00%) ITIL
2 7 (46.67%) Presales
3 5 (33.33%) Service Delivery
4 4 (26.67%) Incident Management
5 2 (13.33%) Business Intelligence
5 2 (13.33%) Compliance Audit
5 2 (13.33%) Digital Marketing
5 2 (13.33%) Infrastructure Engineering
5 2 (13.33%) ITSM
5 2 (13.33%) Proactive Monitoring
5 2 (13.33%) Programme Management
5 2 (13.33%) Stakeholder Management
6 1 (6.67%) Data Cleansing
6 1 (6.67%) Data Migration
6 1 (6.67%) Migration
6 1 (6.67%) Programme Delivery
6 1 (6.67%) Project Management
6 1 (6.67%) Risk Management
6 1 (6.67%) Supplier Management
Programming Languages
1 4 (26.67%) Java
Qualifications
1 5 (33.33%) ITIL Certification
1 5 (33.33%) Microsoft Certification
2 2 (13.33%) CCNA
2 2 (13.33%) Cisco Certification
2 2 (13.33%) MCP
2 2 (13.33%) MCSA
2 2 (13.33%) MCSE
3 1 (6.67%) SC Cleared
3 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 5 (33.33%) SLA
2 2 (13.33%) PCI DSS
3 1 (6.67%) ISO 9001
3 1 (6.67%) ISO/IEC 20000
3 1 (6.67%) ISO/IEC 27001
3 1 (6.67%) PMO
System Software
1 7 (46.67%) Hyper-V
2 5 (33.33%) Active Directory
3 2 (13.33%) VMware Infrastructure
Systems Management
1 3 (20.00%) Norton AntiVirus
Vendors
1 13 (86.67%) Microsoft
2 9 (60.00%) Cisco
3 7 (46.67%) Veeam
4 5 (33.33%) McAfee
5 3 (20.00%) Adobe
5 3 (20.00%) Lotus
5 3 (20.00%) SAP
5 3 (20.00%) Symantec
6 2 (13.33%) HP
6 2 (13.33%) ProCurve
6 2 (13.33%) Sophos
6 2 (13.33%) VMware
7 1 (6.67%) Oracle