Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Wiltshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
South West > Wiltshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 72 78 34
Rank change year-on-year +6 -44 +18
Permanent jobs citing Service Management 50 45 135
As % of all permanent IT jobs advertised in Wiltshire 3.24% 2.62% 6.19%
As % of the Processes & Methodologies category 3.69% 3.14% 6.89%
Number of salaries quoted 43 30 122
Wiltshire median annual salary £45,000 £29,000 £45,000
Median salary % change year-on-year +55.17% -35.56% +12.50%
South West median annual salary £45,000 £42,250 £42,750
% change year-on-year +6.51% -1.17% +6.88%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wiltshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Wiltshire
Permanent vacancies with a requirement for process or methodology skills 1356 1434 1958
As % of all permanent IT jobs advertised in Wiltshire 87.77% 83.57% 89.73%
Number of salaries quoted 1125 1219 1717
Wiltshire median annual salary £40,000 £40,000 £40,000
10th Percentile £26,250 £24,600 £26,150
90th Percentile £60,000 £57,500 £60,000
South West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +3.90%

Service Management
Job Vacancy Trend in Wiltshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for Service Management in Wiltshire

Service Management
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wiltshire.

Salary trend for Service Management in Wiltshire

Service Management
Salary Histogram in Wiltshire

The salary distribution of IT jobs citing Service Management in Wiltshire over the 6 months to 18 November 2017.

Salary histogram for Service Management in Wiltshire

Service Management
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wiltshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salisbury 0 39 £45,000 +60.71% 1
Chippenham +8 6 £39,000 +20.00%
Swindon -3 2 £40,500 +47.27%
Corsham +3 1 - - 1
Service Management
South West

For the 6 months to 18 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region with a requirement for Service Management.

1 43 (86.00%) Security Cleared
2 41 (82.00%) Incident Management
3 40 (80.00%) DV Cleared
3 40 (80.00%) SLA
3 40 (80.00%) Cisco
4 39 (78.00%) Capacity Management
5 37 (74.00%) Root Cause Analysis
5 37 (74.00%) Cisco Nexus
5 37 (74.00%) Network Monitoring
5 37 (74.00%) Cisco LMS
5 37 (74.00%) Opsview
5 37 (74.00%) NX-OS
5 37 (74.00%) Security Patching
5 37 (74.00%) VMware Infrastructure
5 37 (74.00%) WAN
5 37 (74.00%) LAN
5 37 (74.00%) VSS/SourceSafe
5 37 (74.00%) Cisco Certification
5 37 (74.00%) Nagios
5 37 (74.00%) VMware
6 28 (56.00%) SC Cleared
7 24 (48.00%) Wireshark
7 24 (48.00%) Cisco IOS
7 24 (48.00%) CCNP
7 24 (48.00%) BGP
7 24 (48.00%) EIGRP
7 24 (48.00%) Python
8 14 (28.00%) Unix
9 13 (26.00%) VoIP
9 13 (26.00%) CCNA

Service Management
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (4.00%) Microsoft Office
2 1 (2.00%) Microsoft Excel
Business Applications
1 2 (4.00%) Remedy ITSM
Cloud Services
1 1 (2.00%) Amazon AWS
1 1 (2.00%) Microsoft Azure
Communications & Networking
1 37 (74.00%) Cisco Nexus
1 37 (74.00%) LAN
1 37 (74.00%) NX-OS
1 37 (74.00%) WAN
2 24 (48.00%) BGP
2 24 (48.00%) Cisco IOS
2 24 (48.00%) EIGRP
2 24 (48.00%) Wireshark
3 13 (26.00%) VoIP
4 3 (6.00%) SAN
5 1 (2.00%) Internet
5 1 (2.00%) NAS
5 1 (2.00%) Structured Cabling
5 1 (2.00%) Wi-Fi
Database & Business Intelligence
1 1 (2.00%) Relational Database
Development Applications
1 37 (74.00%) VSS/SourceSafe
2 1 (2.00%) Git (software)
2 1 (2.00%) Subversion
2 1 (2.00%) TeamCity
General
1 4 (8.00%) Finance
2 2 (4.00%) Telecoms
3 1 (2.00%) Back Office
3 1 (2.00%) Electronics
3 1 (2.00%) Local Government
3 1 (2.00%) Manufacturing
3 1 (2.00%) Marketing
Job Titles
1 37 (74.00%) Network Engineer
2 4 (8.00%) Consultant
3 3 (6.00%) Senior Network Engineer
3 3 (6.00%) Support Consultant
4 2 (4.00%) ITSM Consultant
4 2 (4.00%) Remedy Consultant
4 2 (4.00%) Service Manager
4 2 (4.00%) Storage Engineer
4 2 (4.00%) Team Leader
5 1 (2.00%) Delivery Manager
5 1 (2.00%) EMC Consultant
5 1 (2.00%) EMC Storage Consultant
5 1 (2.00%) HP Storage Consultant
5 1 (2.00%) Incident Manager
5 1 (2.00%) IT Relationships Manager
5 1 (2.00%) Relationships Manager
5 1 (2.00%) Service Desk Team Leader
5 1 (2.00%) Storage Consultant
5 1 (2.00%) Supplier Manager
5 1 (2.00%) Supplier Relationship Manager
Libraries, Frameworks & Software Standards
1 1 (2.00%) CSS
Miscellaneous
1 3 (6.00%) Replication
2 1 (2.00%) Analytical Skills
2 1 (2.00%) CCTV
2 1 (2.00%) Computer Science
2 1 (2.00%) Driving Licence
2 1 (2.00%) Enterprise Storage
2 1 (2.00%) Internet of Things
2 1 (2.00%) Management Information System
2 1 (2.00%) Robotics
Operating Systems
1 14 (28.00%) Unix
2 2 (4.00%) Windows
2 2 (4.00%) Windows 10
2 2 (4.00%) Windows 7
3 1 (2.00%) Linux
Processes & Methodologies
1 41 (82.00%) Incident Management
2 39 (78.00%) Capacity Management
3 37 (74.00%) Network Monitoring
3 37 (74.00%) Root Cause Analysis
3 37 (74.00%) Security Patching
4 9 (18.00%) ITIL
5 5 (10.00%) Service Delivery
6 4 (8.00%) Change Management
6 4 (8.00%) Problem Management
7 3 (6.00%) ITSM
8 2 (4.00%) Agile Software Development
8 2 (4.00%) ITIL V3
8 2 (4.00%) Line Management
8 2 (4.00%) Mentoring
8 2 (4.00%) Security Hardening
8 2 (4.00%) Task Automation
8 2 (4.00%) Time Management
9 1 (2.00%) Coaching
9 1 (2.00%) Contract Management
9 1 (2.00%) Service Design
Programming Languages
1 24 (48.00%) Python
2 1 (2.00%) SQL
Qualifications
1 43 (86.00%) Security Cleared
2 40 (80.00%) DV Cleared
3 37 (74.00%) Cisco Certification
4 28 (56.00%) SC Cleared
5 24 (48.00%) CCNP
6 13 (26.00%) CCNA
7 1 (2.00%) Degree
7 1 (2.00%) ITIL Certification
7 1 (2.00%) ITIL Foundation Certificate
7 1 (2.00%) MCITP
7 1 (2.00%) Microsoft Certification
7 1 (2.00%) NVQ Level 3
Quality Assurance & Compliance
1 40 (80.00%) SLA
System Software
1 37 (74.00%) VMware Infrastructure
2 2 (4.00%) Firmware
Systems Management
1 37 (74.00%) Cisco LMS
1 37 (74.00%) Nagios
1 37 (74.00%) Opsview
2 13 (26.00%) Cisco Prime
3 3 (6.00%) NetBackup
Vendors
1 40 (80.00%) Cisco
2 37 (74.00%) VMware
3 5 (10.00%) Remedy
4 4 (8.00%) Microsoft
5 3 (6.00%) Brocade
5 3 (6.00%) Hitachi
5 3 (6.00%) NetApp
5 3 (6.00%) Veritas
6 2 (4.00%) BMC
6 2 (4.00%) EMC
6 2 (4.00%) HP
7 1 (2.00%) 3PAR
7 1 (2.00%) SAP
7 1 (2.00%) ServiceNow