Period
to 11 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Wiltshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
South West > Wiltshire
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 27 65 78
Rank change year-on-year +38 +13 -39
Permanent jobs citing Service Management 134 57 42
As % of all permanent IT jobs advertised in Wiltshire 7.50% 3.71% 2.52%
As % of the Processes & Methodologies category 8.09% 4.11% 2.92%
Number of salaries quoted 123 54 32
Wiltshire median annual salary £45,000 £42,500 £29,000
Median salary % change year-on-year +5.88% +46.55% -35.56%
10th Percentile £28,000 £38,000 £21,000
90th Percentile £62,500 £51,750 £47,313
South West median annual salary £45,000 £45,000 £41,000
% change year-on-year - +9.76% -3.53%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wiltshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Wiltshire
Permanent vacancies with a requirement for process or methodology skills 1,656 1,386 1,439
As % of all permanent IT jobs advertised in Wiltshire 92.67% 90.12% 86.48%
Number of salaries quoted 1,369 1,150 1,232
Wiltshire median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £28,000 £25,500 £24,775
90th Percentile £67,500 £61,250 £57,500
South West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

Service Management
Job Vacancy Trend in Wiltshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for Service Management in Wiltshire

Service Management
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wiltshire.

Salary trend for Service Management in Wiltshire

Service Management
Salary Histogram in Wiltshire

The salary distribution of IT jobs citing Service Management in Wiltshire over the 6 months to 11 December 2018.

Salary histogram for Service Management in Wiltshire

Service Management
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wiltshire region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salisbury +13 96 £45,000 +5.88% 2
Chippenham -6 13 £50,000 +28.21% 1
Swindon -16 9 £27,000 -48.57% 3
Corsham +4 2 £48,750 - 4
Service Management
South West

For the 6 months to 11 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wiltshire region with a requirement for Service Management.

1 86 (64.18%) Security Cleared
2 79 (58.96%) ITIL
3 65 (48.51%) Cisco
4 64 (47.76%) DV Cleared
5 61 (45.52%) SC Cleared
6 58 (43.28%) LAN
6 58 (43.28%) WAN
7 57 (42.54%) SLA
8 54 (40.30%) Windows
9 52 (38.81%) VMware
9 52 (38.81%) Incident Management
10 51 (38.06%) Capacity Management
11 49 (36.57%) VMware Infrastructure
12 48 (35.82%) Cisco Certification
13 44 (32.84%) Windows 7
14 43 (32.09%) Nagios
15 42 (31.34%) CCNP
15 42 (31.34%) Customer Engagement
16 39 (29.10%) Wireshark
16 39 (29.10%) Cisco IOS
16 39 (29.10%) Root Cause Analysis
16 39 (29.10%) Cisco Nexus
16 39 (29.10%) Network Monitoring
16 39 (29.10%) Cisco LMS
16 39 (29.10%) Opsview
16 39 (29.10%) NX-OS
16 39 (29.10%) Security Patching
16 39 (29.10%) EIGRP
16 39 (29.10%) BGP
16 39 (29.10%) VSS/SourceSafe

Service Management
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.72%) SharePoint
2 8 (5.97%) SharePoint 2010
2 8 (5.97%) SharePoint 2013
3 3 (2.24%) IBM Notes
4 1 (0.75%) Apache
4 1 (0.75%) Confluence
4 1 (0.75%) Exchange Server 2013
4 1 (0.75%) MS Exchange
Applications
1 13 (9.70%) Microsoft Project
2 10 (7.46%) Microsoft Office
3 3 (2.24%) Acrobat
Cloud Services
1 15 (11.19%) Microsoft Azure
2 11 (8.21%) Amazon AWS
3 2 (1.49%) Office 365
4 1 (0.75%) IaaS
4 1 (0.75%) SaaS
Communications & Networking
1 58 (43.28%) LAN
1 58 (43.28%) WAN
2 39 (29.10%) BGP
2 39 (29.10%) Cisco IOS
2 39 (29.10%) Cisco Nexus
2 39 (29.10%) EIGRP
2 39 (29.10%) NX-OS
2 39 (29.10%) Wireshark
3 12 (8.96%) Software-Defined Networking
4 5 (3.73%) TCP/IP
5 4 (2.99%) SAN
5 4 (2.99%) Wireless
6 3 (2.24%) Internet
7 2 (1.49%) DSL
7 2 (1.49%) WLAN
8 1 (0.75%) CTI
8 1 (0.75%) Firewall
8 1 (0.75%) MPLS
8 1 (0.75%) VLAN
8 1 (0.75%) VPN
Database & Business Intelligence
1 5 (3.73%) SQL Server
2 4 (2.99%) MySQL
2 4 (2.99%) NoSQL
2 4 (2.99%) Oracle Database
2 4 (2.99%) Oracle Reports
2 4 (2.99%) PostgreSQL
2 4 (2.99%) RDBMS
2 4 (2.99%) Relational Database
3 1 (0.75%) Amazon RDS
Development Applications
1 39 (29.10%) VSS/SourceSafe
2 31 (23.13%) MSI
3 1 (0.75%) Bitbucket
3 1 (0.75%) JIRA
General
1 12 (8.96%) Finance
2 6 (4.48%) Military
3 3 (2.24%) Electronics
3 3 (2.24%) Manufacturing
3 3 (2.24%) Marketing
3 3 (2.24%) Retail
3 3 (2.24%) Telecoms
4 2 (1.49%) Billing
5 1 (0.75%) Aerospace
5 1 (0.75%) Local Government
Job Titles
1 43 (32.09%) Network Engineer
2 24 (17.91%) Applications Packager
3 19 (14.18%) Infrastructure Engineer
4 15 (11.19%) Architect
5 14 (10.45%) Service Architect
6 11 (8.21%) Service Manager
7 7 (5.22%) Applications Engineer
8 6 (4.48%) Analyst
9 5 (3.73%) Delivery Manager
9 5 (3.73%) Service Design Manager
9 5 (3.73%) Services Delivery Manager
9 5 (3.73%) Support Engineer
10 4 (2.99%) 2nd Line Engineer
10 4 (2.99%) DBA
10 4 (2.99%) Junior
10 4 (2.99%) Junior Network Engineer
10 4 (2.99%) Oracle DBA
11 3 (2.24%) Administrator
11 3 (2.24%) Desktop Engineer
11 3 (2.24%) Desktop Support
Libraries, Frameworks & Software Standards
1 2 (1.49%) .NET
2 1 (0.75%) .NET Framework
Miscellaneous
1 19 (14.18%) Self-Motivation
2 12 (8.96%) Analytical Skills
3 9 (6.72%) Fat Client
3 9 (6.72%) Thin Client
4 6 (4.48%) Driving Licence
5 4 (2.99%) Data Centre
5 4 (2.99%) Management Information System
6 2 (1.49%) Clustering
7 1 (0.75%) CMDB
7 1 (0.75%) NHS
7 1 (0.75%) PKI
7 1 (0.75%) Private Cloud
Operating Systems
1 54 (40.30%) Windows
2 44 (32.84%) Windows 7
3 32 (23.88%) Windows Server 2008
4 11 (8.21%) Windows 10
5 5 (3.73%) Linux
6 2 (1.49%) Windows 8
6 2 (1.49%) Windows Server
7 1 (0.75%) CentOS
7 1 (0.75%) Red Hat Enterprise Linux
Processes & Methodologies
1 79 (58.96%) ITIL
2 52 (38.81%) Incident Management
3 51 (38.06%) Capacity Management
4 42 (31.34%) Customer Engagement
5 39 (29.10%) Network Monitoring
5 39 (29.10%) Root Cause Analysis
5 39 (29.10%) Security Patching
6 31 (23.13%) Application Packaging
6 31 (23.13%) Compatibility Testing
6 31 (23.13%) Mentoring
6 31 (23.13%) Software Distribution
6 31 (23.13%) User Acceptance Testing
7 20 (14.93%) Problem-Solving
8 19 (14.18%) Infrastructure Engineering
8 19 (14.18%) ITIL V3
9 17 (12.69%) Service Delivery
10 16 (11.94%) Service Design
11 13 (9.70%) PRINCE2
12 11 (8.21%) ArchiMate
12 11 (8.21%) Target Operating Model
Programming Languages
1 39 (29.10%) Python
2 31 (23.13%) PowerShell
3 5 (3.73%) SQL
4 4 (2.99%) Java
4 4 (2.99%) PL/SQL
Qualifications
1 86 (64.18%) Security Cleared
2 64 (47.76%) DV Cleared
3 61 (45.52%) SC Cleared
4 48 (35.82%) Cisco Certification
5 42 (31.34%) CCNP
6 9 (6.72%) CCNA
7 7 (5.22%) Microsoft Certification
8 4 (2.99%) Degree
9 2 (1.49%) A+ Certification
9 2 (1.49%) ISEB
9 2 (1.49%) MCP
9 2 (1.49%) MCSA
9 2 (1.49%) MCSE
10 1 (0.75%) ITIL Certification
10 1 (0.75%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 57 (42.54%) SLA
2 6 (4.48%) ISO/IEC 20000
3 3 (2.24%) Government Security Classifications
4 2 (1.49%) ISO 9001
4 2 (1.49%) ISO/IEC 27001
4 2 (1.49%) PCI DSS
4 2 (1.49%) PMO
5 1 (0.75%) ISO 9000
System Software
1 49 (36.57%) VMware Infrastructure
2 31 (23.13%) Microsoft App-V
3 17 (12.69%) Active Directory
4 2 (1.49%) Hyper-V
5 1 (0.75%) VMware ESXi
5 1 (0.75%) VMware NSX
Systems Management
1 43 (32.09%) Nagios
2 39 (29.10%) Cisco LMS
2 39 (29.10%) Opsview
3 31 (23.13%) SCCM
4 4 (2.99%) Cacti
4 4 (2.99%) Data Guard
5 3 (2.24%) Norton AntiVirus
6 1 (0.75%) vCenter Server
Vendors
1 65 (48.51%) Cisco
2 52 (38.81%) VMware
3 36 (26.87%) Microsoft
4 11 (8.21%) Citrix
5 8 (5.97%) Oracle
6 4 (2.99%) Red Hat
6 4 (2.99%) SolarWinds
7 3 (2.24%) Adobe
7 3 (2.24%) Lotus
7 3 (2.24%) McAfee
7 3 (2.24%) SAP
7 3 (2.24%) Symantec
8 1 (0.75%) Apple
8 1 (0.75%) Atlassian
8 1 (0.75%) Remedy
8 1 (0.75%) ServiceNow
8 1 (0.75%) Veeam