Period
to 22 March 2019

The following table provides summary statistics for permanent job vacancies advertised in Wiltshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 March 2019 with a comparison to the same period in the previous 2 years.

Service Management
South West > Wiltshire
6 months to
22 Mar 2019
Same period 2018 Same period 2017
Rank 52 42 63
Rank change year-on-year -10 +21 -16
Permanent jobs citing Service Management 75 94 55
As % of all permanent IT jobs advertised in Wiltshire 4.38% 6.09% 3.58%
As % of the Processes & Methodologies category 4.78% 6.87% 3.98%
Number of salaries quoted 70 92 47
Wiltshire median annual salary £42,500 £42,500 £35,000
Median salary % change year-on-year - +21.43% -12.50%
10th Percentile £26,200 £38,000 £21,150
90th Percentile £52,875 £53,750 £52,000
South West median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +12.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wiltshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Wiltshire
Permanent vacancies with a requirement for process or methodology skills 1,570 1,369 1,381
As % of all permanent IT jobs advertised in Wiltshire 91.71% 88.72% 89.79%
Number of salaries quoted 1,290 1,175 1,180
Wiltshire median annual salary £45,000 £44,000 £40,000
Median salary % change year-on-year +2.27% +10.00% -
10th Percentile £26,750 £28,000 £25,000
90th Percentile £68,750 £62,000 £62,318
South West median annual salary £45,000 £42,500 £41,000
% change year-on-year +5.88% +3.66% +2.50%

Service Management
Job Vacancy Trend in Wiltshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for Service Management in Wiltshire

Service Management
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wiltshire.

Salary trend for Service Management in Wiltshire

Service Management
Salary Histogram in Wiltshire

The salary distribution of IT jobs citing Service Management in Wiltshire over the 6 months to 22 March 2019.

Salary histogram for Service Management in Wiltshire

Service Management
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wiltshire region over the 6 months to 22 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salisbury -13 37 £50,000 +17.65%
Swindon -7 22 £33,250 -36.67% 4
Chippenham -13 3 £55,000 +175.00%
Corsham -11 1 £52,500 +9.38%
Trowbridge - 1 £46,500 -
Service Management
South West

For the 6 months to 22 March 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wiltshire region with a requirement for Service Management.

1 46 (61.33%) ITIL
2 38 (50.67%) Windows
3 37 (49.33%) Security Cleared
4 34 (45.33%) SLA
4 34 (45.33%) Cisco
5 33 (44.00%) DV Cleared
6 29 (38.67%) SC Cleared
7 27 (36.00%) Capacity Management
8 26 (34.67%) Windows 7
8 26 (34.67%) LAN
8 26 (34.67%) WAN
9 23 (30.67%) Microsoft
10 20 (26.67%) Cisco Certification
11 19 (25.33%) Infrastructure Engineering
12 18 (24.00%) Customer Engagement
12 18 (24.00%) SCCM
13 17 (22.67%) MSI
13 17 (22.67%) Application Packaging
13 17 (22.67%) User Acceptance Testing
13 17 (22.67%) Compatibility Testing
13 17 (22.67%) Incident Management
13 17 (22.67%) Microsoft App-V
13 17 (22.67%) PowerShell
13 17 (22.67%) Windows Server 2008
13 17 (22.67%) Software Distribution
13 17 (22.67%) Mentoring
14 16 (21.33%) Self-Motivation
15 15 (20.00%) VMware Infrastructure
15 15 (20.00%) VMware
16 14 (18.67%) Finance

Service Management
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.00%) IBM Notes
Applications
1 11 (14.67%) Microsoft Office
2 6 (8.00%) Acrobat
3 1 (1.33%) Microsoft Project
Business Applications
1 1 (1.33%) SAP IS-U
Cloud Services
1 8 (10.67%) Microsoft Azure
1 8 (10.67%) Office 365
2 7 (9.33%) IaaS
2 7 (9.33%) SaaS
3 1 (1.33%) Amazon AWS
Communications & Networking
1 26 (34.67%) LAN
1 26 (34.67%) WAN
2 10 (13.33%) BGP
2 10 (13.33%) Cisco IOS
2 10 (13.33%) EIGRP
2 10 (13.33%) NX-OS
2 10 (13.33%) Wireshark
3 9 (12.00%) Cisco Nexus
4 8 (10.67%) TCP/IP
5 7 (9.33%) Firewall
5 7 (9.33%) MPLS
5 7 (9.33%) VLAN
6 6 (8.00%) Internet
7 5 (6.67%) Wireless
8 3 (4.00%) Unified Communications
9 2 (2.67%) DSL
9 2 (2.67%) WLAN
10 1 (1.33%) Software-Defined Networking
10 1 (1.33%) VPN
Database & Business Intelligence
1 7 (9.33%) Amazon RDS
Development Applications
1 17 (22.67%) MSI
2 9 (12.00%) VSS/SourceSafe
General
1 14 (18.67%) Finance
2 5 (6.67%) Billing
3 3 (4.00%) Telecoms
4 2 (2.67%) Electronics
4 2 (2.67%) Manufacturing
4 2 (2.67%) Marketing
4 2 (2.67%) Military
5 1 (1.33%) Aerospace
5 1 (1.33%) Retail
Job Titles
1 19 (25.33%) Infrastructure Engineer
2 18 (24.00%) Network Engineer
3 10 (13.33%) Applications Packager
4 9 (12.00%) Support Engineer
5 8 (10.67%) Analyst
6 7 (9.33%) 3rd Line Support
6 7 (9.33%) Applications Engineer
7 6 (8.00%) Deskside Engineer
7 6 (8.00%) Deskside Support
7 6 (8.00%) Deskside Support Engineer
7 6 (8.00%) Desktop Support
7 6 (8.00%) Junior
7 6 (8.00%) Junior Network Engineer
7 6 (8.00%) Support Analyst
7 6 (8.00%) Technical Analyst
8 5 (6.67%) Senior Analyst
8 5 (6.67%) Senior Support Analyst
8 5 (6.67%) Senior Technical Analyst
8 5 (6.67%) Senior Technical Support
8 5 (6.67%) Senior Technical Support Analyst
Miscellaneous
1 16 (21.33%) Self-Motivation
2 11 (14.67%) Driving Licence
3 7 (9.33%) Clustering
3 7 (9.33%) Fat Client
3 7 (9.33%) Thin Client
4 5 (6.67%) Analytical Skills
5 4 (5.33%) Data Centre
6 2 (2.67%) CMDB
7 1 (1.33%) EPoS
7 1 (1.33%) Handset
7 1 (1.33%) Mainframe
7 1 (1.33%) Virtual Team
Operating Systems
1 38 (50.67%) Windows
2 26 (34.67%) Windows 7
3 17 (22.67%) Windows Server 2008
4 10 (13.33%) Windows Server
5 2 (2.67%) Linux
5 2 (2.67%) Windows 10
5 2 (2.67%) Windows 8
Processes & Methodologies
1 46 (61.33%) ITIL
2 27 (36.00%) Capacity Management
3 19 (25.33%) Infrastructure Engineering
4 18 (24.00%) Customer Engagement
5 17 (22.67%) Application Packaging
5 17 (22.67%) Compatibility Testing
5 17 (22.67%) Incident Management
5 17 (22.67%) Mentoring
5 17 (22.67%) Software Distribution
5 17 (22.67%) User Acceptance Testing
6 10 (13.33%) Network Monitoring
6 10 (13.33%) Root Cause Analysis
6 10 (13.33%) Security Patching
6 10 (13.33%) Service Delivery
7 8 (10.67%) Asset Management
8 7 (9.33%) Presales
8 7 (9.33%) Stakeholder Management
9 6 (8.00%) ITIL V3
10 4 (5.33%) Problem-Solving
11 3 (4.00%) Service Design
Programming Languages
1 17 (22.67%) PowerShell
2 9 (12.00%) Python
3 6 (8.00%) Java
Qualifications
1 37 (49.33%) Security Cleared
2 33 (44.00%) DV Cleared
3 29 (38.67%) SC Cleared
4 20 (26.67%) Cisco Certification
5 11 (14.67%) CCNP
6 10 (13.33%) CCNA
6 10 (13.33%) Microsoft Certification
7 7 (9.33%) Degree
8 5 (6.67%) ITIL Certification
9 2 (2.67%) A+ Certification
9 2 (2.67%) MCP
9 2 (2.67%) MCSA
9 2 (2.67%) MCSE
10 1 (1.33%) APMP
10 1 (1.33%) ISEB
10 1 (1.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 34 (45.33%) SLA
2 2 (2.67%) PCI DSS
3 1 (1.33%) ISO 9000
3 1 (1.33%) ISO/IEC 20000
System Software
1 17 (22.67%) Microsoft App-V
2 15 (20.00%) VMware Infrastructure
3 11 (14.67%) Active Directory
4 7 (9.33%) Hyper-V
Systems Management
1 18 (24.00%) SCCM
2 10 (13.33%) Cisco LMS
2 10 (13.33%) Opsview
3 9 (12.00%) Nagios
4 6 (8.00%) Norton AntiVirus
5 1 (1.33%) Cisco Prime
Vendors
1 34 (45.33%) Cisco
2 23 (30.67%) Microsoft
3 15 (20.00%) VMware
4 8 (10.67%) McAfee
5 7 (9.33%) Veeam
6 6 (8.00%) Adobe
6 6 (8.00%) Lotus
6 6 (8.00%) Symantec
7 3 (4.00%) Citrix
7 3 (4.00%) SAP
7 3 (4.00%) Sophos
8 2 (2.67%) HP
8 2 (2.67%) ProCurve
9 1 (1.33%) Forcepoint
9 1 (1.33%) Ivanti
9 1 (1.33%) Red Hat
9 1 (1.33%) Snow
9 1 (1.33%) SolarWinds