The following table provides summary statistics for permanent job vacancies advertised in Wiltshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

Service Management
South West / Wiltshire
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 41 57 31
Rank change year-on-year +16 -26  
Permanent jobs citing Service Management 39 44 75
As % of all permanent IT jobs advertised in Wiltshire 4.86% 4.03% 6.70%
As % of the Processes & Methodologies category 5.48% 4.63% 7.49%
Number of salaries quoted 37 36 53
Median salary £35,000 £40,000 £37,500
Median salary % change year-on-year -12.50% +6.66%  
90% offered a salary of more than £22,500 £23,000 £28,200
10% offered a salary of more than £52,000 £57,500 £47,400
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year +5.88% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wiltshire with a requirement for process and methodology skills.

Process & Methodology Skills
Wiltshire
Permanent job vacancies with a requirement for process and methodology skills 712 951 1001
As % of all permanent IT job vacancies advertised in Wiltshire 88.67% 87.09% 89.45%
Number of salaries quoted 611 860 810
Median salary £42,500 £45,000 £40,000
Median salary % change year-on-year -5.55% +12.50%  
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £60,000 £56,759 £65,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend in Wiltshire

The job posting trend of jobs advertised in Wiltshire citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Wiltshire

Service Management
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Wiltshire.

Salary trend for Service Management in Wiltshire

Service Management
Salary Histogram in Wiltshire

The salary distribution of IT jobs citing Service Management in Wiltshire over the 3 months to 29 March 2017.

Salary histogram for Service Management in Wiltshire

Service Management
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Wiltshire region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salisbury - 23 £25,000 - 1
Chippenham +20 6 £33,000 +1.53% 1
Swindon -13 5 £42,500 +2.40%
Corsham +2 1 £45,000 +100.00% 2
Service Management
South West

For the 6 months to 29 March 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region with a requirement for Service Management.

1 42 (71.19%) ITIL
2 22 (37.29%) Active Directory
3 21 (35.59%) Windows
3 21 (35.59%) MS Office
3 21 (35.59%) Finance
4 19 (32.20%) MS Exchange
5 18 (30.51%) Microsoft
6 17 (28.81%) Citrix
6 17 (28.81%) ITIL Certification
6 17 (28.81%) TCP/IP
6 17 (28.81%) Security Cleared
7 16 (27.12%) Wi-Fi
8 15 (25.42%) LAN
8 15 (25.42%) WAN
8 15 (25.42%) ITIL V3
9 14 (23.73%) Trend Analysis
9 14 (23.73%) SC Cleared
10 12 (20.34%) Infrastructure Management
10 12 (20.34%) Analytical Skills
11 11 (18.64%) MS Excel
11 11 (18.64%) SLA
12 10 (16.95%) Symantec
12 10 (16.95%) Coaching
13 9 (15.25%) Service Delivery
13 9 (15.25%) ITSM
14 8 (13.56%) Release Management
14 8 (13.56%) Cisco
14 8 (13.56%) SCCM
14 8 (13.56%) Windows 7
15 7 (11.86%) DV Cleared

Service Management
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (32.20%) MS Exchange
2 5 (8.47%) Exchange Server 2010
3 4 (6.78%) SharePoint
4 3 (5.08%) SharePoint 2013
4 3 (5.08%) Skype for Business
5 1 (1.69%) BizTalk Server
5 1 (1.69%) SharePoint 2010
Applications
1 21 (35.59%) MS Office
2 11 (18.64%) MS Excel
Business Applications
1 4 (6.78%) Remedy ITSM
2 1 (1.69%) Dynamics GP
Cloud Services
1 1 (1.69%) SaaS
Communications & Networking
1 17 (28.81%) TCP/IP
2 16 (27.12%) Wi-Fi
3 15 (25.42%) LAN
3 15 (25.42%) WAN
4 7 (11.86%) Remote Desktop
5 5 (8.47%) Firewall
6 3 (5.08%) Cisco ASA
6 3 (5.08%) Network Security
6 3 (5.08%) SMTP
6 3 (5.08%) Wireless
7 2 (3.39%) Cisco Wireless
7 2 (3.39%) DHCP
7 2 (3.39%) DNS
7 2 (3.39%) DSL
7 2 (3.39%) Ethernet
7 2 (3.39%) VPN
Database & Business Intelligence
1 2 (3.39%) BusinessObjects
1 2 (3.39%) SQL Server
1 2 (3.39%) SQL Server Reporting Services
2 1 (1.69%) Crystal Reports
Development Applications
1 5 (8.47%) MSI
General
1 21 (35.59%) Finance
2 5 (8.47%) Military
3 1 (1.69%) Local Government
Job Titles
1 28 (47.46%) Analyst
2 18 (30.51%) Support Analyst
3 14 (23.73%) Service Analyst
4 13 (22.03%) Service Desk Analyst
5 10 (16.95%) Service Desk Support
5 10 (16.95%) Service Desk Support Analyst
6 8 (13.56%) Service Manager
7 7 (11.86%) 2nd Line Support
7 7 (11.86%) 2nd Line Support Analyst
7 7 (11.86%) 3rd Line Support
7 7 (11.86%) 3rd Line Support Analyst
7 7 (11.86%) Consultant
8 5 (8.47%) 2nd Line Service Desk Analyst
8 5 (8.47%) Applications Packager
8 5 (8.47%) IT Manager
8 5 (8.47%) Release Analyst
9 4 (6.78%) Remedy Consultant
9 4 (6.78%) Service Transition Manager
9 4 (6.78%) Transition Manager
10 3 (5.08%) Cloud Engineer
Libraries, Frameworks & Software Standards
1 1 (1.69%) Middleware
Miscellaneous
1 12 (20.34%) Analytical Skills
2 7 (11.86%) Management Information System
3 4 (6.78%) CMDB
4 2 (3.39%) iPhone
5 1 (1.69%) Data Centre
5 1 (1.69%) Equities
5 1 (1.69%) Fat Client
5 1 (1.69%) Fixed Income
5 1 (1.69%) Thin Client
Operating Systems
1 21 (35.59%) Windows
2 8 (13.56%) Windows 7
3 7 (11.86%) Windows Server 2008
4 2 (3.39%) Mac OS X
4 2 (3.39%) Windows Server 2003
4 2 (3.39%) Windows Server 2012
5 1 (1.69%) Linux
5 1 (1.69%) Windows 10
Processes & Methodologies
1 42 (71.19%) ITIL
2 15 (25.42%) ITIL V3
3 14 (23.73%) Trend Analysis
4 12 (20.34%) Infrastructure Management
5 10 (16.95%) Coaching
6 9 (15.25%) ITSM
6 9 (15.25%) Service Delivery
7 8 (13.56%) Release Management
8 6 (10.17%) Customer Engagement
8 6 (10.17%) PRINCE2
8 6 (10.17%) Project Management
8 6 (10.17%) User Acceptance Testing
9 5 (8.47%) Application Packaging
9 5 (8.47%) Change Management
9 5 (8.47%) Compatibility Testing
9 5 (8.47%) Configuration Management
9 5 (8.47%) Mentoring
9 5 (8.47%) Service Design
9 5 (8.47%) Software Distribution
10 4 (6.78%) Asset Management
Programming Languages
1 5 (8.47%) PowerShell
Qualifications
1 17 (28.81%) ITIL Certification
1 17 (28.81%) Security Cleared
2 14 (23.73%) SC Cleared
3 7 (11.86%) DV Cleared
4 3 (5.08%) CCNA
4 3 (5.08%) CCNP
4 3 (5.08%) CCSP
4 3 (5.08%) Cisco Certification
5 2 (3.39%) Microsoft Certification
6 1 (1.69%) ISEB
6 1 (1.69%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (18.64%) SLA
2 4 (6.78%) COBIT
2 4 (6.78%) ISO/IEC 27001
3 3 (5.08%) Data Quality
System Software
1 22 (37.29%) Active Directory
2 5 (8.47%) Microsoft App-V
3 2 (3.39%) UAG
3 2 (3.39%) XenApp
4 1 (1.69%) VMware Infrastructure
Systems Management
1 8 (13.56%) SCCM
2 5 (8.47%) Nagios
3 3 (5.08%) NetBackup
3 3 (5.08%) Norton AntiVirus
3 3 (5.08%) SCOM
3 3 (5.08%) Symantec Enterprise Vault
4 1 (1.69%) Puppet
Vendors
1 18 (30.51%) Microsoft
2 17 (28.81%) Citrix
3 10 (16.95%) Symantec
4 8 (13.56%) Cisco
5 7 (11.86%) Remedy
6 4 (6.78%) BMC
6 4 (6.78%) ServiceNow
7 3 (5.08%) CheckPoint
7 3 (5.08%) HP
7 3 (5.08%) IronPort
7 3 (5.08%) RightFax
8 2 (3.39%) Altiris
8 2 (3.39%) Apple
8 2 (3.39%) Avaya
8 2 (3.39%) Dell
8 2 (3.39%) F5
8 2 (3.39%) Xerox
9 1 (1.69%) Oracle
9 1 (1.69%) VMware
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