3rd Line Support Job Trends in Wales

Third Line Support
UK > Wales

The median Third Line Support salary in Wales is £33,750 per year, according to job vacancies posted during the 6 months leading to 19 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Nov 2025
Same period 2024 Same period 2023
Rank 71 - 83
Rank change year-on-year - - +38
Permanent jobs requiring a 3rd Line Support 4 0 3
As % of all permanent jobs in Wales 0.40% - 0.34%
As % of the Job Titles category 0.45% - 0.36%
Number of salaries quoted 4 0 2
10th Percentile - - £31,275
25th Percentile £31,250 - £32,063
Median annual salary (50th Percentile) £33,750 - £34,250
Median % change year-on-year - - -19.41%
75th Percentile £35,000 - £35,563
90th Percentile - - £35,825
UK median annual salary £42,500 £42,250 £42,500
% change year-on-year +0.59% -0.59% -1.16%

All Permanent IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 884 1,176 838
% of permanent jobs with a recognized job title 87.70% 96.71% 95.01%
Number of salaries quoted 657 746 654
10th Percentile £27,000 £28,750 £28,150
25th Percentile £33,500 £35,000 £35,000
Median annual salary (50th Percentile) £49,750 £45,000 £46,170
Median % change year-on-year +10.56% -2.53% -7.66%
75th Percentile £60,000 £60,000 £61,250
90th Percentile £75,900 £70,625 £72,433
UK median annual salary £53,000 £57,500 £60,000
% change year-on-year -7.83% -4.17% -

3rd Line Support
Job Vacancy Trend in Wales

Historical trend showing the proportion of permanent IT job postings featuring '3rd Line Support' in the job title relative to all permanent IT jobs advertised in Wales.

3rd Line Support job vacancy trend in Wales

3rd Line Support
Salary Trend in Wales

Salary distribution trend for 3rd Line Support job vacancies in Wales.

Salary distribution trend for 3rd Line Support job vacancies in Wales

3rd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Wales region over the 6 months to 19 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales - 4 £33,750 - 5
3rd Line Support
UK

3rd Line Support Skill Set
Top 5 Co-Occurring Skills & Capabilities in Wales

For the 6 months to 19 November 2025, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Wales region featuring 3rd Line Support in the job title.

1 2 (50.00%) Customer Service
1 2 (50.00%) Degree
1 2 (50.00%) Hardware Maintenance
1 2 (50.00%) Infrastructure Management
1 2 (50.00%) Microsoft

3rd Line Support Skill Set
Co-Occurring Skills & Capabilities in Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

General
1 2 (50.00%) Retail
Processes & Methodologies
1 2 (50.00%) Customer Service
1 2 (50.00%) Hardware Maintenance
1 2 (50.00%) Infrastructure Management
Qualifications
1 2 (50.00%) Degree
Vendors
1 2 (50.00%) Microsoft