Customer Service Jobs in Wales

Customer Service
UK > Wales

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 2 March 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Mar 2024
Same period 2023 Same period 2022
Rank 26 57 72
Rank change year-on-year +31 +15 -50
Permanent jobs citing Customer Service 135 78 69
As % of all permanent jobs advertised in Wales 8.05% 4.72% 3.72%
As % of the Processes & Methodologies category 9.16% 4.91% 3.96%
Number of salaries quoted 94 57 62
10th Percentile £22,035 £23,750 £24,034
25th Percentile £24,375 £26,250 £27,188
Median annual salary (50th Percentile) £30,281 £31,000 £35,000
Median % change year-on-year -2.32% -11.43% +21.74%
75th Percentile £47,438 £43,750 £50,000
90th Percentile £59,250 £47,331 £55,900
UK median annual salary £32,500 £35,000 £37,500
% change year-on-year -7.14% -6.67% -

All Process and Methodology Skills
Wales

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,474 1,590 1,744
As % of all permanent jobs advertised in Wales 87.90% 96.19% 93.97%
Number of salaries quoted 957 826 1,138
10th Percentile £27,500 £28,673 £29,600
25th Percentile £35,000 £36,250 £36,250
Median annual salary (50th Percentile) £45,000 £45,000 £45,000
Median % change year-on-year - - +1.12%
75th Percentile £60,000 £62,500 £60,000
90th Percentile £70,300 £75,000 £72,500
UK median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in Wales

Job postings citing Customer Service as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Customer Service in Wales

Customer Service
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Customer Service in Wales.

Salary trend for Customer Service in Wales

Customer Service
Salary Histogram in Wales

Salary distribution for jobs citing Customer Service in Wales over the 6 months to 2 March 2024.

Salary histogram for Customer Service in Wales

Customer Service
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Wales region over the 6 months to 2 March 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales +23 87 £36,476 +17.66% 63
North Wales +32 23 £24,250 -25.38% 22
Mid Wales - 11 £33,500 - 5
West Wales -13 7 £55,000 +77.42% 10
Dyfed +3 1 £27,500 -38.89%
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (8.89%) Microsoft Exchange
2 11 (8.15%) IIS
3 10 (7.41%) WebLogic
4 3 (2.22%) SAS
5 2 (1.48%) SharePoint
6 1 (0.74%) CMS
Applications
1 9 (6.67%) Microsoft Excel
1 9 (6.67%) Microsoft Office
1 9 (6.67%) Microsoft PowerPoint
Business Applications
1 6 (4.44%) Dynamics CRM
Cloud Services
1 27 (20.00%) Microsoft 365
2 19 (14.07%) Azure
3 13 (9.63%) Power Platform
4 6 (4.44%) Dynamics 365
5 5 (3.70%) Azure Monitor
5 5 (3.70%) Cloud Computing
6 4 (2.96%) Azure DevOps
6 4 (2.96%) Azure Service Bus
7 3 (2.22%) GCP
7 3 (2.22%) OpenShift
8 2 (1.48%) AWS
8 2 (1.48%) Entra ID
8 2 (1.48%) GitHub
8 2 (1.48%) IaaS
8 2 (1.48%) PaaS
8 2 (1.48%) SaaS
8 2 (1.48%) Snowflake
9 1 (0.74%) Mimecast
9 1 (0.74%) Power Automate
Communications & Networking
1 21 (15.56%) TCP/IP
2 19 (14.07%) WAN
3 18 (13.33%) DNS
4 17 (12.59%) Firewall
4 17 (12.59%) LAN
5 11 (8.15%) Cisco ASA
5 11 (8.15%) Cisco IOS
6 9 (6.67%) VPN
7 8 (5.93%) SAN
8 7 (5.19%) Internet
8 7 (5.19%) VLAN
9 6 (4.44%) DHCP
9 6 (4.44%) MPLS
9 6 (4.44%) Network Security
9 6 (4.44%) Remote Desktop
10 5 (3.70%) Extranet
10 5 (3.70%) Unified Communications
10 5 (3.70%) Wi-Fi
10 5 (3.70%) WLAN
11 4 (2.96%) VoIP
Database & Business Intelligence
1 16 (11.85%) SQL Server
2 11 (8.15%) Power BI
3 10 (7.41%) Elasticsearch
4 4 (2.96%) RDBMS
4 4 (2.96%) Redis
4 4 (2.96%) Relational Database
5 3 (2.22%) MySQL
6 2 (1.48%) Data Warehouse
6 2 (1.48%) GIS
6 2 (1.48%) Looker
6 2 (1.48%) SQL Server Integration Services
6 2 (1.48%) SQL Server Reporting Services
7 1 (0.74%) Azure SQL Database
7 1 (0.74%) MariaDB
7 1 (0.74%) MySQL Workbench
7 1 (0.74%) PostgreSQL
7 1 (0.74%) SQL Server Analysis Services
Development Applications
1 10 (7.41%) GitLab
1 10 (7.41%) JIRA
1 10 (7.41%) Sonatype Nexus
2 4 (2.96%) MSBuild
2 4 (2.96%) Visual Studio
2 4 (2.96%) Visual Studio Code
3 3 (2.22%) Git
3 3 (2.22%) IBM UrbanCode
4 1 (0.74%) DBeaver
General
1 50 (37.04%) Social Skills
2 31 (22.96%) Analytical Skills
3 24 (17.78%) Inclusion and Diversity
3 24 (17.78%) Local Government
3 24 (17.78%) Police
4 17 (12.59%) Legal
5 16 (11.85%) Finance
6 14 (10.37%) Retail
7 12 (8.89%) Telecoms
8 9 (6.67%) Law
9 8 (5.93%) Public Sector
10 7 (5.19%) Organisational Skills
11 4 (2.96%) Aviation
12 3 (2.22%) Banking
12 3 (2.22%) Presentation Skills
13 2 (1.48%) Billing
13 2 (1.48%) Manufacturing
14 1 (0.74%) Marketing
Job Titles
1 35 (25.93%) Senior
2 26 (19.26%) Analyst
3 18 (13.33%) Support Analyst
4 15 (11.11%) Consultant
4 15 (11.11%) ICT Engineer
4 15 (11.11%) IT Support
4 15 (11.11%) Support Engineer
5 14 (10.37%) Applications Support
5 14 (10.37%) Applications Support Analyst
6 13 (9.63%) Administrator
7 12 (8.89%) Technical Engineer
8 11 (8.15%) IT Engineer
8 11 (8.15%) IT Support Engineer
8 11 (8.15%) Project Consultant
8 11 (8.15%) Senior Consultant
8 11 (8.15%) Senior Network Consultant
8 11 (8.15%) Senior Project Consultant
9 10 (7.41%) Senior Technical Engineer
10 7 (5.19%) IT Technician
11 6 (4.44%) Service Analyst
Libraries, Frameworks & Software Standards
1 17 (12.59%) .NET
2 10 (7.41%) J2EE
2 10 (7.41%) Java EE
2 10 (7.41%) Spring
3 7 (5.19%) ASP.NET
4 6 (4.44%) .NET Framework
5 4 (2.96%) ASP.NET MVC
5 4 (2.96%) CSS
5 4 (2.96%) HTML
6 3 (2.22%) RESTful
7 2 (1.48%) jQuery
7 2 (1.48%) JSON
7 2 (1.48%) Laravel
7 2 (1.48%) XML
7 2 (1.48%) YAML
8 1 (0.74%) ADO
8 1 (0.74%) RabbitMQ
8 1 (0.74%) REST
8 1 (0.74%) SOAP
8 1 (0.74%) Web Services
Miscellaneous
1 21 (15.56%) Data Centre
2 10 (7.41%) Driving Licence
3 5 (3.70%) Smartphone
4 3 (2.22%) Onboarding
4 3 (2.22%) Public Cloud
5 2 (1.48%) Greenfield Project
5 2 (1.48%) Self-Motivation
5 2 (1.48%) Virtual Team
6 1 (0.74%) Enterprise Software
6 1 (0.74%) Security Operations Centre
6 1 (0.74%) Social Media
Operating Systems
1 56 (41.48%) Windows
2 17 (12.59%) Windows 10
3 15 (11.11%) Android
4 11 (8.15%) Unix
4 11 (8.15%) Windows Server
5 10 (7.41%) Linux
6 5 (3.70%) Windows Server 2016
6 5 (3.70%) Windows Server 2019
7 3 (2.22%) Apple iOS
8 2 (1.48%) Mac OS
9 1 (0.74%) CentOS
9 1 (0.74%) Ubuntu
Processes & Methodologies
1 44 (32.59%) Problem-Solving
2 37 (27.41%) ITIL
3 25 (18.52%) Actionable Insight
4 19 (14.07%) Continuous Improvement
5 16 (11.85%) Mathematics
6 15 (11.11%) Change Control
6 15 (11.11%) Change Management
6 15 (11.11%) Incident Management
6 15 (11.11%) Time Management
7 13 (9.63%) Migration
7 13 (9.63%) Service Delivery
8 11 (8.15%) Agile
8 11 (8.15%) Business Intelligence
8 11 (8.15%) Mentoring
8 11 (8.15%) Network Design
9 10 (7.41%) Containerisation
9 10 (7.41%) Enterprise Architecture
9 10 (7.41%) Impact Assessments
9 10 (7.41%) Information Management
9 10 (7.41%) Systems Analysis
Programming Languages
1 19 (14.07%) SQL
2 18 (13.33%) C#
3 12 (8.89%) Java
4 11 (8.15%) PowerShell
5 3 (2.22%) Groovy
6 2 (1.48%) JavaScript
6 2 (1.48%) TypeScript
7 1 (0.74%) Bash
7 1 (0.74%) PHP
7 1 (0.74%) Python
Qualifications
1 25 (18.52%) SC Cleared
1 25 (18.52%) Security Cleared
2 19 (14.07%) Degree
3 18 (13.33%) Cisco Certification
4 13 (9.63%) CCNA
5 9 (6.67%) Microsoft Certification
6 7 (5.19%) MCP
7 6 (4.44%) ITIL Certification
8 5 (3.70%) A+ Certification
9 4 (2.96%) MCSA
9 4 (2.96%) MCSE
10 1 (0.74%) CCNP
10 1 (0.74%) CISM
10 1 (0.74%) CISSP
10 1 (0.74%) DBS Check
10 1 (0.74%) Numerate Degree
10 1 (0.74%) PMI Certification
10 1 (0.74%) PMP
Quality Assurance & Compliance
1 23 (17.04%) SLA
2 9 (6.67%) QA
3 7 (5.19%) GDPR
4 2 (1.48%) ISO/IEC 20000
4 2 (1.48%) ISO/IEC 27001
5 1 (0.74%) Cyber Essentials
5 1 (0.74%) ISO 9001
System Software
1 29 (21.48%) Active Directory
2 6 (4.44%) VMware Infrastructure
3 2 (1.48%) Docker
3 2 (1.48%) Hyper-V
4 1 (0.74%) Citrix Hypervisor
4 1 (0.74%) KVM
4 1 (0.74%) QEMU
4 1 (0.74%) vSphere
Systems Management
1 10 (7.41%) AirWatch
1 10 (7.41%) OpenSSO
1 10 (7.41%) Single Sign-On
2 8 (5.93%) Microsoft Intune
3 6 (4.44%) SCCM
4 5 (3.70%) Progress Chef
4 5 (3.70%) SCOM
4 5 (3.70%) Terraform
5 3 (2.22%) Ansible
6 2 (1.48%) HAProxy
6 2 (1.48%) Jamf Pro
6 2 (1.48%) Kubernetes
7 1 (0.74%) PaperCut
Vendors
1 69 (51.11%) Microsoft
2 21 (15.56%) Oracle
3 17 (12.59%) Cisco
4 11 (8.15%) CheckPoint
4 11 (8.15%) Fortinet
4 11 (8.15%) McAfee
4 11 (8.15%) Palo Alto
5 8 (5.93%) Citrix
6 7 (5.19%) VMware
7 6 (4.44%) HP
8 5 (3.70%) NetApp
9 4 (2.96%) NEC
10 3 (2.22%) Google
10 3 (2.22%) IBM
10 3 (2.22%) SAP
11 2 (1.48%) Barracuda Networks
11 2 (1.48%) Dell
11 2 (1.48%) ESRI
11 2 (1.48%) Sitecore
11 2 (1.48%) Veeam