Customer Service Jobs in Wales

Customer Service
UK > Wales

The table below provides summary statistics for permanent job vacancies advertised in Wales requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 7 25 60
Rank change year-on-year +18 +35 -6
Permanent jobs citing Customer Service 181 138 79
As % of all permanent jobs advertised in Wales 18.81% 6.82% 4.73%
As % of the Processes & Methodologies category 22.54% 8.57% 4.92%
Number of salaries quoted 97 100 60
10th Percentile £16,441 £21,750 £23,000
25th Percentile £23,504 £25,047 £24,994
Median annual salary (50th Percentile) £25,087 £30,140 £31,000
Median % change year-on-year -16.77% -2.77% -10.14%
75th Percentile - £46,148 £40,450
90th Percentile £37,100 £57,875 £45,000
UK median annual salary £31,250 £32,000 £35,500
% change year-on-year -2.34% -9.86% -5.33%

All Process and Methodology Skills
Wales

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Wales.

Permanent vacancies with a requirement for process or methodology skills 803 1,611 1,605
As % of all permanent jobs advertised in Wales 83.47% 79.67% 96.11%
Number of salaries quoted 450 1,059 812
10th Percentile £23,504 £26,750 £26,391
25th Percentile £32,500 £35,000 £35,000
Median annual salary (50th Percentile) £50,000 £45,000 £45,000
Median % change year-on-year +11.11% - -5.26%
75th Percentile £65,000 £60,000 £61,650
90th Percentile £75,000 £70,000 £73,750
UK median annual salary £57,500 £55,000 £61,500
% change year-on-year +4.55% -10.57% +2.50%

Customer Service
Job Vacancy Trend in Wales

Job postings citing Customer Service as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Customer Service in Wales

Customer Service
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Customer Service in Wales.

Salary trend for Customer Service in Wales

Customer Service
Salary Histogram in Wales

Salary distribution for jobs citing Customer Service in Wales over the 6 months to 1 May 2025.

Salary histogram for Customer Service in Wales

Customer Service
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Wales region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales +26 172 £25,087 -17.15% 84
West Wales -1 3 - - 2
Mid Wales +9 1 £32,500 -63.52% 5
North Wales -21 1 - - 16
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.10%) SharePoint
2 1 (0.55%) Microsoft Exchange
Applications
1 6 (3.31%) Microsoft Office
Business Applications
1 3 (1.66%) Dynamics CRM
Cloud Services
1 11 (6.08%) Azure
2 8 (4.42%) AWS
3 3 (1.66%) Dynamics 365
3 3 (1.66%) Power Platform
4 2 (1.10%) Microsoft 365
5 1 (0.55%) Entra ID
5 1 (0.55%) OneDrive
Communications & Networking
1 149 (82.32%) Broadband
2 6 (3.31%) IP Telephony
2 6 (3.31%) Network Security
3 2 (1.10%) Firewall
3 2 (1.10%) LAN
3 2 (1.10%) WAN
4 1 (0.55%) DHCP
4 1 (0.55%) DNS
4 1 (0.55%) Internet
4 1 (0.55%) TCP/IP
4 1 (0.55%) VLAN
4 1 (0.55%) VoIP
4 1 (0.55%) VPN
4 1 (0.55%) Wi-Fi
Database & Business Intelligence
1 7 (3.87%) PostgreSQL
2 4 (2.21%) RDBMS
2 4 (2.21%) Relational Database
3 3 (1.66%) Azure SQL Database
3 3 (1.66%) SQL Server
3 3 (1.66%) SQL Server Integration Services
3 3 (1.66%) SQL Server Reporting Services
4 2 (1.10%) Azure SQL Data Warehouse
4 2 (1.10%) Big Data
4 2 (1.10%) Data Lake
4 2 (1.10%) Data Warehouse
Development Applications
1 4 (2.21%) Git
General
1 149 (82.32%) Banking
2 146 (80.66%) Games
3 17 (9.39%) Social Skills
4 7 (3.87%) Telecoms
5 5 (2.76%) Finance
6 4 (2.21%) Documentation Skills
6 4 (2.21%) Retail
7 1 (0.55%) Marketing
Job Titles
1 145 (80.11%) Customer Service Advisor
2 9 (4.97%) Customer Service Representative
3 7 (3.87%) Developer
4 6 (3.31%) Telesales Executive
5 4 (2.21%) Software Developer
6 3 (1.66%) 1st Line Support
7 2 (1.10%) Junior
7 2 (1.10%) Junior Developer
8 1 (0.55%) Data Engineer
8 1 (0.55%) Data Manager
8 1 (0.55%) Engineering Manager
8 1 (0.55%) Fibre Engineer
8 1 (0.55%) Head of Engineering
8 1 (0.55%) Installations Engineer
8 1 (0.55%) IT Manager
8 1 (0.55%) IT Support
8 1 (0.55%) Support Engineer
8 1 (0.55%) Technical Engineer
8 1 (0.55%) Technical Support
8 1 (0.55%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 7 (3.87%) .NET
2 4 (2.21%) REST
2 4 (2.21%) Symfony
3 3 (1.66%) ASP.NET
3 3 (1.66%) CSS
3 3 (1.66%) HTML
3 3 (1.66%) RESTful
3 3 (1.66%) SOAP
3 3 (1.66%) Web Services
4 2 (1.10%) AngularJS
5 1 (0.55%) Django
5 1 (0.55%) React
5 1 (0.55%) Redux
Miscellaneous
1 6 (3.31%) Private Cloud
2 2 (1.10%) Data Structures
2 2 (1.10%) Driving Licence
3 1 (0.55%) Fibre Optics
Operating Systems
1 5 (2.76%) Windows
2 4 (2.21%) Linux
2 4 (2.21%) Unix
3 1 (0.55%) Windows Server
Processes & Methodologies
1 159 (87.85%) Problem-Solving
2 8 (4.42%) Agile
2 8 (4.42%) Decision-Making
3 6 (3.31%) Collaborative Working
3 6 (3.31%) Telesales
4 5 (2.76%) Collaborative Culture
4 5 (2.76%) Customer Experience
4 5 (2.76%) Full-Stack Development
4 5 (2.76%) Service Delivery
5 4 (2.21%) CI/CD
5 4 (2.21%) Coaching
5 4 (2.21%) CRM
5 4 (2.21%) Data Extraction
5 4 (2.21%) Infrastructure Monitoring
5 4 (2.21%) Open Source
5 4 (2.21%) Roadmaps
5 4 (2.21%) Web Development
6 3 (1.66%) Customer Engagement
6 3 (1.66%) Design Patterns
6 3 (1.66%) E-Commerce
Programming Languages
1 9 (4.97%) SQL
2 4 (2.21%) JavaScript
2 4 (2.21%) PHP
3 3 (1.66%) C#
3 3 (1.66%) Python
3 3 (1.66%) TypeScript
Qualifications
1 3 (1.66%) Degree
Quality Assurance & Compliance
1 2 (1.10%) Accessibility
1 2 (1.10%) Data Quality
System Software
1 1 (0.55%) Active Directory
Systems Management
1 1 (0.55%) Microsoft Intune
1 1 (0.55%) Terraform
Vendors
1 153 (84.53%) BT
2 11 (6.08%) Microsoft
3 1 (0.55%) Veeam