Period
to 10 December 2018

The median annual salary for a Service Manager was £43,000 in advertised job vacancies in Wales during the 6 months to 10 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > Wales
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 112 122 116
Rank change year-on-year +10 -6 -9
Permanent jobs requiring a Service Manager 23 19 38
As % of all permanent IT jobs advertised in Wales 1.14% 0.93% 1.46%
As % of the Job Titles category 1.18% 0.95% 1.52%
Number of salaries quoted 18 17 29
Wales median annual salary £43,000 £50,198 £40,000
Median salary % change year-on-year -14.34% +25.50% -5.88%
10th Percentile £31,250 £36,250 £27,500
90th Percentile £55,750 £58,000 £51,250
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,946 1,998 2,507
% of permanent IT jobs with a recognized job title 96.58% 97.37% 96.65%
Number of salaries quoted 1,607 1,721 2,174
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +7.14%
10th Percentile £24,000 £23,000 £22,500
90th Percentile £62,500 £56,250 £55,250
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Service Manager
Job Vacancy Trend in Wales

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Manager in Wales

Service Manager
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in Wales.

Salary trend for Service Manager in Wales

Service Manager
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Manager in Wales over the 6 months to 10 December 2018.

Salary histogram for Service Manager in Wales

Service Manager
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the Wales region over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -4 21 £44,250 -15.71% 5
North Wales - 2 £32,500 -
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 10 December 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Service Manager in the job title.

1 18 (78.26%) ITIL
2 10 (43.48%) Service Delivery
3 7 (30.43%) Service Management
4 6 (26.09%) Change Management
4 6 (26.09%) Incident Management
4 6 (26.09%) Stakeholder Management
5 5 (21.74%) Finance
5 5 (21.74%) ITSM
5 5 (21.74%) SLA
5 5 (21.74%) Problem-Solving
6 4 (17.39%) Analytical Skills
6 4 (17.39%) Problem Management
7 3 (13.04%) Release Management
7 3 (13.04%) Performance Management
7 3 (13.04%) Data Protection
7 3 (13.04%) Microsoft PowerPoint
7 3 (13.04%) Business Continuity
7 3 (13.04%) VMware
7 3 (13.04%) Windows
7 3 (13.04%) Microsoft Excel
7 3 (13.04%) Disaster Recovery
7 3 (13.04%) ISEB
7 3 (13.04%) ITIL Certification
7 3 (13.04%) Performance Monitoring
7 3 (13.04%) High Availability
7 3 (13.04%) Windows Server
7 3 (13.04%) Contract Management
7 3 (13.04%) GDPR
8 2 (8.70%) IaaS
8 2 (8.70%) Fintech

Service Manager Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.70%) SAS
2 1 (4.35%) IIS
2 1 (4.35%) MS Exchange
2 1 (4.35%) SharePoint
2 1 (4.35%) SharePoint Server
Applications
1 3 (13.04%) Microsoft Excel
1 3 (13.04%) Microsoft PowerPoint
Cloud Services
1 2 (8.70%) IaaS
1 2 (8.70%) PaaS
1 2 (8.70%) SaaS
Communications & Networking
1 2 (8.70%) Firewall
2 1 (4.35%) DHCP
2 1 (4.35%) DNS
2 1 (4.35%) LAN
2 1 (4.35%) MPLS
2 1 (4.35%) NAS
2 1 (4.35%) SAN
2 1 (4.35%) VPN
2 1 (4.35%) WAN
2 1 (4.35%) WLAN
Database & Business Intelligence
1 1 (4.35%) SQL Server
General
1 5 (21.74%) Finance
2 1 (4.35%) Telecoms
Miscellaneous
1 4 (17.39%) Analytical Skills
2 2 (8.70%) Fintech
3 1 (4.35%) Data Centre
3 1 (4.35%) Management Information System
3 1 (4.35%) NHS
3 1 (4.35%) Public Cloud
3 1 (4.35%) Self-Motivation
3 1 (4.35%) Virtual Team
Operating Systems
1 3 (13.04%) Windows
1 3 (13.04%) Windows Server
2 1 (4.35%) AIX
2 1 (4.35%) CentOS
2 1 (4.35%) Linux
2 1 (4.35%) Ubuntu
2 1 (4.35%) Windows Server 2008
2 1 (4.35%) Windows Server 2012
Processes & Methodologies
1 18 (78.26%) ITIL
2 10 (43.48%) Service Delivery
3 7 (30.43%) Service Management
4 6 (26.09%) Change Management
4 6 (26.09%) Incident Management
4 6 (26.09%) Stakeholder Management
5 5 (21.74%) ITSM
5 5 (21.74%) Problem-Solving
6 4 (17.39%) Problem Management
7 3 (13.04%) Business Continuity
7 3 (13.04%) Contract Management
7 3 (13.04%) Data Protection
7 3 (13.04%) Disaster Recovery
7 3 (13.04%) High Availability
7 3 (13.04%) Performance Management
7 3 (13.04%) Performance Monitoring
7 3 (13.04%) Release Management
8 2 (8.70%) Coaching
8 2 (8.70%) Continuous Improvement
8 2 (8.70%) Mentoring
Programming Languages
1 2 (8.70%) SQL
Qualifications
1 3 (13.04%) ISEB
1 3 (13.04%) ITIL Certification
2 2 (8.70%) MCSE
2 2 (8.70%) Microsoft Certification
3 1 (4.35%) CCNA
3 1 (4.35%) Cisco Certification
3 1 (4.35%) Degree
3 1 (4.35%) Master's Degree
3 1 (4.35%) MCITP
3 1 (4.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (21.74%) SLA
2 3 (13.04%) GDPR
System Software
1 2 (8.70%) Active Directory
2 1 (4.35%) Virtual Machines
2 1 (4.35%) VMware ESXi
2 1 (4.35%) vSphere
Systems Management
1 1 (4.35%) Tivoli Storage Manager
Vendors
1 3 (13.04%) VMware
2 2 (8.70%) Microsoft
3 1 (4.35%) Cisco
3 1 (4.35%) Citrix
3 1 (4.35%) Red Hat
3 1 (4.35%) Veeam