Period
to 18 March 2019

The median annual salary for a Service Manager was £50,500 in advertised job vacancies in Wales during the 6 months to 18 March 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK > Wales
6 months to
18 Mar 2019
Same period 2018 Same period 2017
Rank 101 131 125
Rank change year-on-year +30 -6 -9
Permanent jobs requiring a Service Manager 23 8 27
As % of all permanent IT jobs advertised in Wales 1.31% 0.42% 1.16%
As % of the Job Titles category 1.37% 0.44% 1.19%
Number of salaries quoted 18 8 17
Wales median annual salary £50,500 £37,500 £43,248
Median salary % change year-on-year +34.67% -13.29% +8.12%
10th Percentile £36,175 £32,325 £37,500
90th Percentile £59,750 £46,275 £51,250
UK median annual salary £52,500 £52,500 £52,000
% change year-on-year - +0.96% +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,679 1,834 2,262
% of permanent IT jobs with a recognized job title 95.94% 96.07% 96.87%
Number of salaries quoted 1,398 1,525 1,932
Wales median annual salary £40,000 £38,750 £37,500
Median salary % change year-on-year +3.23% +3.33% +5.63%
10th Percentile £25,500 £23,550 £22,525
90th Percentile £60,000 £56,250 £56,250
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Service Manager
Job Vacancy Trend in Wales

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Manager in Wales

Service Manager
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in Wales.

Salary trend for Service Manager in Wales

Service Manager
Salary Histogram in Wales

The salary distribution of IT jobs citing Service Manager in Wales over the 6 months to 18 March 2019.

Salary histogram for Service Manager in Wales

Service Manager
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the Wales region over the 6 months to 18 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +22 23 £50,500 +34.67% 6
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 18 March 2019, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Service Manager in the job title.

1 15 (65.22%) ITIL
2 12 (52.17%) Service Delivery
3 8 (34.78%) Service Management
3 8 (34.78%) SLA
4 7 (30.43%) Stakeholder Management
5 6 (26.09%) Change Management
5 6 (26.09%) ITSM
5 6 (26.09%) Finance
5 6 (26.09%) Problem-Solving
6 4 (17.39%) Automation Anywhere
6 4 (17.39%) UiPath
6 4 (17.39%) Artificial Intelligence
6 4 (17.39%) Machine Learning
6 4 (17.39%) Blue Prism
6 4 (17.39%) Robotic Process Automation
6 4 (17.39%) Microsoft Excel
6 4 (17.39%) Microsoft PowerPoint
6 4 (17.39%) Robotics
7 3 (13.04%) Release Management
7 3 (13.04%) Performance Management
7 3 (13.04%) Data Protection
7 3 (13.04%) Agile Software Development
7 3 (13.04%) ASP.NET
7 3 (13.04%) CSS
7 3 (13.04%) XML
7 3 (13.04%) Python
7 3 (13.04%) C#
7 3 (13.04%) HTML
7 3 (13.04%) VB.NET
7 3 (13.04%) .NET

Service Manager Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.35%) SAS
Applications
1 4 (17.39%) Microsoft Excel
1 4 (17.39%) Microsoft PowerPoint
2 1 (4.35%) Microsoft Office
Business Applications
1 1 (4.35%) SAP S/4HANA
Cloud Services
1 2 (8.70%) IaaS
1 2 (8.70%) PaaS
1 2 (8.70%) SaaS
Communications & Networking
1 1 (4.35%) Firewall
General
1 6 (26.09%) Finance
Libraries, Frameworks & Software Standards
1 3 (13.04%) .NET
1 3 (13.04%) ASP.NET
1 3 (13.04%) CSS
1 3 (13.04%) HTML
1 3 (13.04%) XML
Miscellaneous
1 4 (17.39%) Robotics
2 3 (13.04%) Analytical Skills
3 2 (8.70%) User Experience
4 1 (4.35%) Management Information System
4 1 (4.35%) Self-Motivation
4 1 (4.35%) Virtual Team
Operating Systems
1 1 (4.35%) AIX
1 1 (4.35%) CentOS
1 1 (4.35%) Linux
1 1 (4.35%) Ubuntu
1 1 (4.35%) Windows
1 1 (4.35%) Windows Server
Processes & Methodologies
1 15 (65.22%) ITIL
2 12 (52.17%) Service Delivery
3 8 (34.78%) Service Management
4 7 (30.43%) Stakeholder Management
5 6 (26.09%) Change Management
5 6 (26.09%) ITSM
5 6 (26.09%) Problem-Solving
6 4 (17.39%) Artificial Intelligence
6 4 (17.39%) Machine Learning
6 4 (17.39%) Robotic Process Automation
7 3 (13.04%) Agile Software Development
7 3 (13.04%) Continuous Improvement
7 3 (13.04%) Contract Management
7 3 (13.04%) Data Protection
7 3 (13.04%) Performance Management
7 3 (13.04%) Performance Monitoring
7 3 (13.04%) Release Management
8 2 (8.70%) Community of Practice
8 2 (8.70%) DevOps
8 2 (8.70%) Mentoring
Programming Languages
1 3 (13.04%) C#
1 3 (13.04%) PowerShell
1 3 (13.04%) Python
1 3 (13.04%) VB.NET
2 1 (4.35%) SQL
Qualifications
1 3 (13.04%) ISEB
2 2 (8.70%) CITP
2 2 (8.70%) ITIL Certification
3 1 (4.35%) SC Cleared
3 1 (4.35%) Security Cleared
3 1 (4.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (34.78%) SLA
2 3 (13.04%) GDPR
System Software
1 1 (4.35%) Virtual Machines
Systems Management
1 1 (4.35%) Tivoli Storage Manager
Vendors
1 4 (17.39%) Automation Anywhere
1 4 (17.39%) Blue Prism
1 4 (17.39%) UiPath
2 3 (13.04%) CA
3 2 (8.70%) Microsoft
3 2 (8.70%) SAP
4 1 (4.35%) Citrix
4 1 (4.35%) Red Hat
4 1 (4.35%) VMware