Services Manager
UK

The median Services Manager salary in the UK is £57,439 per year according to job vacancies posted during the 6 months to 28 November 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Nov 2023
Same period 2022 Same period 2021
Rank 338 437 457
Rank change year-on-year +99 +20 -17
Permanent jobs requiring a Service Manager 475 930 870
As % of all permanent jobs advertised in the UK 0.87% 0.74% 0.68%
As % of the Job Titles category 0.92% 0.78% 0.71%
Number of salaries quoted 381 721 720
10th Percentile £38,856 £39,000 £38,386
25th Percentile £45,000 £45,000 £42,500
Median annual salary (50th Percentile) £57,439 £55,000 £55,000
Median % change year-on-year +4.43% - +10.00%
75th Percentile £72,500 £70,000 £67,500
90th Percentile £83,750 £82,500 £78,750
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +11.11%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 51,902 119,603 122,050
% of permanent jobs with a recognized job title 95.53% 95.33% 95.06%
Number of salaries quoted 37,937 74,977 83,259
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £97,500 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 28 November 2023.

Salary histogram for Service Manager in the UK

Service Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 28 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +99 421 £57,500 +4.55% 244
UK excluding London +67 307 £50,000 - 161
Work from Home +84 188 £55,240 +0.44% 88
London +105 138 £70,000 +11.11% 86
North of England +77 102 £50,000 +3.63% 62
South East +86 55 £52,000 -5.45% 38
Midlands +93 50 £56,250 +7.14% 32
North West +71 50 £50,000 +5.26% 41
Yorkshire +76 45 £47,500 -8.21% 17
South West +54 44 £49,289 -17.85% 15
West Midlands +101 41 £57,500 +6.98% 20
East of England +84 29 £53,750 +2.38% 11
Scotland +32 18 £55,000 +22.22% 5
East Midlands +28 9 £53,750 +3.85% 12
Wales -6 9 £42,288 -10.97% 3
North East +41 7 £47,500 +3.83% 4
Northern Ireland +30 3 £42,288 -25.15%

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 November 2023, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 299 (62.95%) ITIL
2 261 (54.95%) Service Delivery
3 210 (44.21%) Service Management
4 168 (35.37%) Social Skills
5 116 (24.42%) ITSM
6 105 (22.11%) Microsoft
6 105 (22.11%) Agile
7 102 (21.47%) Customer Service
8 100 (21.05%) Azure
9 95 (20.00%) Finance
10 77 (16.21%) Continuous Improvement
11 76 (16.00%) Analytical Skills
11 76 (16.00%) Problem-Solving
12 67 (14.11%) Problem Management
12 67 (14.11%) SLA
12 67 (14.11%) Microsoft 365
13 60 (12.63%) Incident Management
14 56 (11.79%) Project Management
15 54 (11.37%) Stakeholder Management
15 54 (11.37%) Degree
16 52 (10.95%) Service Design
17 51 (10.74%) Roadmaps
18 49 (10.32%) Change Management
18 49 (10.32%) Windows
19 45 (9.47%) ServiceNow
20 40 (8.42%) Security Cleared
21 39 (8.21%) Self-Motivation
21 39 (8.21%) Public Sector
22 38 (8.00%) ITIL Certification
23 37 (7.79%) Active Directory

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (3.79%) Confluence
2 11 (2.32%) SharePoint
3 5 (1.05%) MS Exchange
4 2 (0.42%) CMS
4 2 (0.42%) IIS
4 2 (0.42%) WordPress
5 1 (0.21%) TPMS
Applications
1 27 (5.68%) Microsoft Excel
2 23 (4.84%) Microsoft PowerPoint
3 8 (1.68%) Microsoft Office
4 2 (0.42%) 3ds Max
4 2 (0.42%) Blender
4 2 (0.42%) CINEMA 4D
4 2 (0.42%) Microsoft Project
4 2 (0.42%) MicroStation
4 2 (0.42%) Trello
5 1 (0.21%) MS Visio
Business Applications
1 3 (0.63%) Dynamics CRM
2 2 (0.42%) Remedy ITSM
2 2 (0.42%) Shopify
3 1 (0.21%) Oracle ERP
3 1 (0.21%) SAP S/4HANA
3 1 (0.21%) SAP SD
Cloud Services
1 100 (21.05%) Azure
2 67 (14.11%) Microsoft 365
3 24 (5.05%) Entra ID
4 20 (4.21%) SaaS
5 19 (4.00%) AWS
6 13 (2.74%) Power Platform
7 11 (2.32%) IaaS
8 10 (2.11%) Cloud Computing
9 4 (0.84%) Dynamics 365
9 4 (0.84%) PaaS
10 3 (0.63%) Google Workspace
11 2 (0.42%) Amazon EC2
11 2 (0.42%) Azure DevOps
11 2 (0.42%) MailChimp
12 1 (0.21%) GCP
12 1 (0.21%) Nutanix
12 1 (0.21%) Power Automate
12 1 (0.21%) PowerApps
12 1 (0.21%) SuccessFactors
Communications & Networking
1 23 (4.84%) WAN
2 17 (3.58%) LAN
3 11 (2.32%) Firewall
4 10 (2.11%) DNS
5 9 (1.89%) DHCP
5 9 (1.89%) TCP/IP
5 9 (1.89%) VLAN
6 8 (1.68%) Network Security
7 6 (1.26%) SD-WAN
7 6 (1.26%) Unified Communications
8 5 (1.05%) MPLS
8 5 (1.05%) Software-Defined Networking
8 5 (1.05%) VPN
9 4 (0.84%) Wireless
10 3 (0.63%) Internet
11 2 (0.42%) Intranet
11 2 (0.42%) Wi-Fi
12 1 (0.21%) Broadband
12 1 (0.21%) SMTP
12 1 (0.21%) WLAN
Database & Business Intelligence
1 7 (1.47%) Oracle Reports
2 6 (1.26%) GIS
3 4 (0.84%) SQL Server
4 3 (0.63%) Power BI
4 3 (0.63%) Tableau
5 2 (0.42%) Azure SQL Database
5 2 (0.42%) Spatial Data
6 1 (0.21%) BusinessObjects
6 1 (0.21%) Data Warehouse
6 1 (0.21%) DTS
6 1 (0.21%) Geospatial Data
6 1 (0.21%) SAP BW
Development Applications
1 30 (6.32%) JIRA
General
1 168 (35.37%) Social Skills
2 95 (20.00%) Finance
3 76 (16.00%) Analytical Skills
4 39 (8.21%) Public Sector
5 34 (7.16%) Inclusion and Diversity
6 31 (6.53%) Retail
7 23 (4.84%) Influencing Skills
7 23 (4.84%) Manufacturing
8 22 (4.63%) Banking
9 21 (4.42%) Local Government
10 20 (4.21%) Organisational Skills
10 20 (4.21%) Telecoms
11 12 (2.53%) Presentation Skills
12 8 (1.68%) Law
12 8 (1.68%) Legal
13 6 (1.26%) Aerospace
13 6 (1.26%) Billing
13 6 (1.26%) Front Office
14 4 (0.84%) Games
14 4 (0.84%) Marketing
Libraries, Frameworks & Software Standards
1 5 (1.05%) Middleware
2 3 (0.63%) REST
2 3 (0.63%) SAML
2 3 (0.63%) SOAP
2 3 (0.63%) Web Services
3 2 (0.42%) KML
4 1 (0.21%) .NET
4 1 (0.21%) ASP.NET
4 1 (0.21%) EDI
Miscellaneous
1 39 (8.21%) Self-Motivation
2 27 (5.68%) Virtual Team
3 25 (5.26%) Management Information System
3 25 (5.26%) Product Ownership
4 21 (4.42%) Data Centre
4 21 (4.42%) NHS
5 13 (2.74%) Onboarding
6 8 (1.68%) Greenfield Project
6 8 (1.68%) Private Cloud
7 6 (1.26%) PKI
8 5 (1.05%) Driving Licence
9 4 (0.84%) CMDB
9 4 (0.84%) FMCG
9 4 (0.84%) iPhone
9 4 (0.84%) Team-Oriented Environment
10 3 (0.63%) e-Learning
10 3 (0.63%) Mobile App
10 3 (0.63%) Mobile Computing
11 2 (0.42%) Enterprise Software
11 2 (0.42%) iPad
Operating Systems
1 49 (10.32%) Windows
2 27 (5.68%) Windows Server
3 11 (2.32%) Windows 10
4 7 (1.47%) Windows Server 2008
5 6 (1.26%) Linux
6 5 (1.05%) Mac OS
7 3 (0.63%) Windows Server 2012
7 3 (0.63%) Windows Server 2016
8 2 (0.42%) Mac OS X
9 1 (0.21%) Windows 7
Processes & Methodologies
1 299 (62.95%) ITIL
2 261 (54.95%) Service Delivery
3 210 (44.21%) Service Management
4 116 (24.42%) ITSM
5 105 (22.11%) Agile
6 102 (21.47%) Customer Service
7 77 (16.21%) Continuous Improvement
8 76 (16.00%) Problem-Solving
9 67 (14.11%) Problem Management
10 60 (12.63%) Incident Management
11 56 (11.79%) Project Management
12 54 (11.37%) Stakeholder Management
13 52 (10.95%) Service Design
14 51 (10.74%) Roadmaps
15 49 (10.32%) Change Management
16 33 (6.95%) Service Delivery Management
17 32 (6.74%) Customer Experience
18 31 (6.53%) Risk Management
19 30 (6.32%) Business Strategy
20 29 (6.11%) Project Delivery
Programming Languages
1 9 (1.89%) SQL
2 8 (1.68%) PowerShell
3 2 (0.42%) Python
4 1 (0.21%) C#
4 1 (0.21%) JavaScript
Qualifications
1 54 (11.37%) Degree
2 40 (8.42%) Security Cleared
3 38 (8.00%) ITIL Certification
4 25 (5.26%) SC Cleared
5 11 (2.32%) Microsoft Certification
6 10 (2.11%) BPSS Clearance
7 8 (1.68%) Azure Certification
8 5 (1.05%) DBS Check
8 5 (1.05%) Master's Degree
9 4 (0.84%) Computer Science Degree
9 4 (0.84%) ISACA
10 3 (0.63%) ITIL Foundation Certificate
10 3 (0.63%) PMI Certification
10 3 (0.63%) PMP
11 2 (0.42%) APMP
11 2 (0.42%) CCNA
11 2 (0.42%) Chartered Engineer
11 2 (0.42%) Cisco Certification
11 2 (0.42%) DV Cleared
12 1 (0.21%) Six Sigma Green Belt
Quality Assurance & Compliance
1 67 (14.11%) SLA
2 16 (3.37%) QA
3 14 (2.95%) Cyber Essentials
4 13 (2.74%) ISO/IEC 27001
5 10 (2.11%) Accessibility
5 10 (2.11%) COBIT
6 9 (1.89%) Cyber Essentials PLUS
7 7 (1.47%) PMO
8 6 (1.26%) ISO/IEC 20000
9 4 (0.84%) GDPR
10 3 (0.63%) ISO 22301
11 2 (0.42%) NIST
12 1 (0.21%) HMG Security Policy Framework
12 1 (0.21%) IASME
System Software
1 37 (7.79%) Active Directory
2 12 (2.53%) VMware Infrastructure
3 8 (1.68%) Hyper-V
3 8 (1.68%) VMware ESXi
4 6 (1.26%) Virtual Machines
5 3 (0.63%) Virtual Desktop
5 3 (0.63%) vSphere
6 1 (0.21%) Virtual Servers
Systems Management
1 13 (2.74%) Microsoft Intune
1 13 (2.74%) SCCM
2 3 (0.63%) Single Sign-On
3 2 (0.42%) AirWatch
3 2 (0.42%) EMC NetWorker
Vendors
1 105 (22.11%) Microsoft
2 45 (9.47%) ServiceNow
3 20 (4.21%) VMware
4 13 (2.74%) Cisco
5 10 (2.11%) SAP
6 9 (1.89%) Oracle
7 7 (1.47%) Meraki
8 6 (1.26%) Google
8 6 (1.26%) HP
8 6 (1.26%) Remedy
9 5 (1.05%) Salesforce
10 3 (0.63%) Apple
10 3 (0.63%) Aruba
10 3 (0.63%) Citrix
10 3 (0.63%) ConnectWise
10 3 (0.63%) CrowdStrike
10 3 (0.63%) Kaseya
10 3 (0.63%) TOWER Software
11 2 (0.42%) QinetiQ
11 2 (0.42%) Veeam