Services Manager
UK

The median Services Manager salary in the UK is £53,625 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 333 456 507
Rank change year-on-year +123 +51 -81
Permanent jobs requiring a Service Manager 826 667 1,028
As % of all permanent jobs advertised in the UK 0.85% 0.63% 0.67%
As % of the Job Titles category 0.89% 0.69% 0.70%
Number of salaries quoted 598 523 861
10th Percentile £37,000 £39,800 £41,250
25th Percentile £42,500 £46,250 £46,250
Median annual salary (50th Percentile) £53,625 £58,500 £56,500
Median % change year-on-year -8.33% +3.54% +13.00%
75th Percentile £65,000 £71,250 £68,750
90th Percentile £77,500 £87,250 £77,500
UK excluding London median annual salary £50,000 £52,500 £53,732
% change year-on-year -4.76% -2.29% +19.40%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,477 96,786 147,852
% of permanent jobs with a recognized job title 94.63% 91.57% 96.05%
Number of salaries quoted 66,588 60,676 85,408
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,075
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 23 April 2024.

Salary histogram for Service Manager in the UK

Service Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +158 784 £53,818 -10.30% 166
UK excluding London +69 530 £50,000 -4.76% 123
London +162 266 £68,169 +2.90% 51
Work from Home +36 216 £55,000 -5.98% 41
North of England +85 185 £47,500 -3.06% 45
South East +51 125 £50,000 -16.67% 23
Yorkshire +107 92 £50,000 -10.71% 19
Midlands +43 90 £54,143 +3.13% 26
South West +17 81 £50,000 - 13
North West +17 71 £47,500 - 24
West Midlands +43 58 £59,575 +3.61% 17
East Midlands -3 30 £40,000 -15.34% 9
East of England +24 26 £47,000 -6.00% 10
North East +20 22 £45,000 -17.43% 3
Scotland -55 20 £47,500 -5.00% 4
Wales -12 3 £47,500 -20.83% 5

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 April 2024, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 482 (58.35%) Service Delivery
2 362 (43.83%) ITIL
3 341 (41.28%) Social Skills
4 272 (32.93%) Service Management
5 251 (30.39%) Microsoft
6 233 (28.21%) Finance
7 222 (26.88%) SLA
8 193 (23.37%) ITSM
9 175 (21.19%) Mentoring
10 154 (18.64%) ServiceNow
11 132 (15.98%) Customer Service
12 126 (15.25%) Performance Management
13 121 (14.65%) Contract Negotiation
14 118 (14.29%) Law
15 115 (13.92%) Inclusion and Diversity
16 114 (13.80%) SaaS
17 111 (13.44%) Problem-Solving
18 101 (12.23%) Microsoft 365
19 100 (12.11%) Azure
20 99 (11.99%) Incident Management
21 98 (11.86%) Continuous Improvement
22 95 (11.50%) Dell
23 90 (10.90%) Project Management
23 90 (10.90%) Degree
24 89 (10.77%) Stakeholder Management
25 88 (10.65%) Problem Management
26 78 (9.44%) ITIL Certification
27 69 (8.35%) Line Management
27 69 (8.35%) Analytical Skills
28 68 (8.23%) Windows

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (1.57%) Microsoft Exchange
2 10 (1.21%) SharePoint
3 9 (1.09%) Confluence
Applications
1 37 (4.48%) Microsoft Office
2 28 (3.39%) Microsoft Excel
3 14 (1.69%) Microsoft PowerPoint
Business Applications
1 9 (1.09%) Dynamics CRM
2 5 (0.61%) SAP ERP
3 2 (0.24%) iTrent
3 2 (0.24%) Oracle ERP
3 2 (0.24%) Raiser’s Edge
4 1 (0.12%) Oracle EBS
4 1 (0.12%) Remedy ITSM
4 1 (0.12%) SAP HR
4 1 (0.12%) SmartPlant
Cloud Services
1 114 (13.80%) SaaS
2 101 (12.23%) Microsoft 365
3 100 (12.11%) Azure
4 33 (4.00%) Cloud Computing
5 21 (2.54%) AWS
6 19 (2.30%) Power Platform
7 16 (1.94%) Entra ID
8 6 (0.73%) GCP
9 5 (0.61%) Dynamics 365
10 4 (0.48%) Mimecast
11 3 (0.36%) Amazon EC2
11 3 (0.36%) Amazon S3
11 3 (0.36%) AWS Lambda
11 3 (0.36%) MailChimp
11 3 (0.36%) Route 53
11 3 (0.36%) Serverless
11 3 (0.36%) Zapier
12 2 (0.24%) Google Workspace
12 2 (0.24%) IaaS
12 2 (0.24%) PaaS
Communications & Networking
1 21 (2.54%) WAN
2 18 (2.18%) LAN
3 12 (1.45%) Wi-Fi
4 10 (1.21%) Firewall
5 8 (0.97%) DHCP
5 8 (0.97%) DNS
5 8 (0.97%) Network Security
6 7 (0.85%) Remote Desktop
7 6 (0.73%) Internet
7 6 (0.73%) VPN
8 5 (0.61%) Wireless
9 4 (0.48%) SD-WAN
10 3 (0.36%) WLAN
11 2 (0.24%) NAS
11 2 (0.24%) VoIP
12 1 (0.12%) Cisco IOS
12 1 (0.12%) MPLS
12 1 (0.12%) Software-Defined Networking
12 1 (0.12%) Unified Communications
12 1 (0.12%) VSAT
Database & Business Intelligence
1 18 (2.18%) Power BI
2 14 (1.69%) SQL Server
3 8 (0.97%) Data Warehouse
4 6 (0.73%) SAP HANA
4 6 (0.73%) SQL Server Reporting Services
5 5 (0.61%) RDBMS
5 5 (0.61%) Relational Database
6 3 (0.36%) Amazon RDS
7 2 (0.24%) Oracle Reports
Development Applications
1 13 (1.57%) JIRA
2 2 (0.24%) Bitbucket
2 2 (0.24%) GitLab
General
1 341 (41.28%) Social Skills
2 233 (28.21%) Finance
3 118 (14.29%) Law
4 115 (13.92%) Inclusion and Diversity
5 69 (8.35%) Analytical Skills
6 43 (5.21%) Public Sector
7 39 (4.72%) Presentation Skills
7 39 (4.72%) Retail
8 32 (3.87%) Banking
8 32 (3.87%) Influencing Skills
9 27 (3.27%) Telecoms
10 16 (1.94%) Legal
11 15 (1.82%) Spanish Language
12 14 (1.69%) Manufacturing
13 13 (1.57%) Billing
14 12 (1.45%) Organisational Skills
15 11 (1.33%) Front Office
16 10 (1.21%) Advertising
16 10 (1.21%) French Language
16 10 (1.21%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (1.94%) EDI
2 11 (1.33%) Middleware
3 4 (0.48%) .NET
3 4 (0.48%) CSS
4 2 (0.24%) RESTful
Miscellaneous
1 25 (3.03%) Self-Motivation
2 24 (2.91%) Onboarding
3 17 (2.06%) Driving Licence
4 16 (1.94%) Management Information System
5 11 (1.33%) Virtual Team
6 9 (1.09%) NHS
6 9 (1.09%) PKI
7 8 (0.97%) Data Centre
7 8 (0.97%) Product Ownership
8 7 (0.85%) CMDB
8 7 (0.85%) Team-Oriented Environment
9 6 (0.73%) Enterprise Software
10 5 (0.61%) Data Structures
10 5 (0.61%) Public Cloud
10 5 (0.61%) Reinsurance
11 4 (0.48%) PMI
12 3 (0.36%) Cyber Kill Chain
12 3 (0.36%) FMCG
12 3 (0.36%) Greenfield Project
12 3 (0.36%) Mobile Computing
Operating Systems
1 68 (8.23%) Windows
2 23 (2.78%) Windows Server
3 7 (0.85%) Windows 10
4 5 (0.61%) Windows Server 2008
5 4 (0.48%) Android
5 4 (0.48%) Linux
5 4 (0.48%) Mac OS
6 1 (0.12%) Apple iOS
6 1 (0.12%) Windows Server 2016
Processes & Methodologies
1 482 (58.35%) Service Delivery
2 362 (43.83%) ITIL
3 272 (32.93%) Service Management
4 193 (23.37%) ITSM
5 175 (21.19%) Mentoring
6 132 (15.98%) Customer Service
7 126 (15.25%) Performance Management
8 121 (14.65%) Contract Negotiation
9 111 (13.44%) Problem-Solving
10 99 (11.99%) Incident Management
11 98 (11.86%) Continuous Improvement
12 90 (10.90%) Project Management
13 89 (10.77%) Stakeholder Management
14 88 (10.65%) Problem Management
15 69 (8.35%) Line Management
16 67 (8.11%) Change Management
17 66 (7.99%) Cybersecurity
18 61 (7.38%) Agile
18 61 (7.38%) Coaching
19 51 (6.17%) People Management
Programming Languages
1 10 (1.21%) C#
1 10 (1.21%) Java
1 10 (1.21%) SQL
2 8 (0.97%) Python
3 4 (0.48%) PowerShell
4 2 (0.24%) JavaScript
Qualifications
1 90 (10.90%) Degree
2 78 (9.44%) ITIL Certification
3 35 (4.24%) Security Cleared
4 22 (2.66%) Computer Science Degree
5 20 (2.42%) Cisco Certification
6 18 (2.18%) CCNP
7 17 (2.06%) Azure Certification
7 17 (2.06%) CCNA
8 12 (1.45%) DBS Check
8 12 (1.45%) Microsoft Certification
9 10 (1.21%) SC Cleared
10 8 (0.97%) APMP
11 5 (0.61%) A+ Certification
11 5 (0.61%) ITIL Foundation Certificate
11 5 (0.61%) PMI Certification
12 4 (0.48%) MCP
12 4 (0.48%) MCSE
12 4 (0.48%) PMP
12 4 (0.48%) PRINCE2 Certification
13 3 (0.36%) Master's Degree
Quality Assurance & Compliance
1 222 (26.88%) SLA
2 36 (4.36%) Cyber Essentials
3 32 (3.87%) ISO/IEC 27001
4 21 (2.54%) Accessibility
4 21 (2.54%) GDPR
5 11 (1.33%) PMO
6 7 (0.85%) ISO 22301
6 7 (0.85%) QA
7 5 (0.61%) Data Quality
8 4 (0.48%) Cyber Essentials PLUS
9 2 (0.24%) NIST
10 1 (0.12%) NEBOSH
10 1 (0.12%) PCI DSS
10 1 (0.12%) SOC 2
System Software
1 34 (4.12%) Active Directory
2 11 (1.33%) IAG
3 8 (0.97%) VMware Infrastructure
4 3 (0.36%) Hyper-V
4 3 (0.36%) Virtual Servers
5 2 (0.24%) Virtual Machines
5 2 (0.24%) VMware Workstation
Systems Management
1 26 (3.15%) Microsoft Intune
2 4 (0.48%) Autotask
3 3 (0.36%) SCCM
3 3 (0.36%) Terraform
4 2 (0.24%) Jamf Pro
5 1 (0.12%) Ansible
5 1 (0.12%) WMI
Vendors
1 251 (30.39%) Microsoft
2 154 (18.64%) ServiceNow
3 95 (11.50%) Dell
4 25 (3.03%) Cisco
5 20 (2.42%) Salesforce
5 20 (2.42%) SAP
6 15 (1.82%) Apple
6 15 (1.82%) Fortinet
7 13 (1.57%) VMware
8 12 (1.45%) Oracle
9 8 (0.97%) Google
10 7 (0.85%) Remedy
11 5 (0.61%) Genesys
11 5 (0.61%) HubSpot
11 5 (0.61%) Meraki
12 4 (0.48%) Computacenter
12 4 (0.48%) ConnectWise
12 4 (0.48%) Qualys
12 4 (0.48%) Sophos
13 3 (0.36%) Citrix