Period
to 19 September 2019

The median annual salary for a Service Manager was £50,000 in advertised job vacancies during the 6 months to 19 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK
6 months to
19 Sep 2019
Same period 2018 Same period 2017
Rank 336 384 325
Rank change year-on-year +48 -59 0
Permanent jobs requiring a Service Manager 1,306 1,405 1,834
As % of all permanent IT jobs advertised in the UK 0.92% 0.84% 1.03%
As % of the Job Titles category 0.96% 0.87% 1.08%
Number of salaries quoted 1,005 1,010 1,349
UK median annual salary £50,000 £50,000 £50,000
10th Percentile £36,850 £35,000 £35,000
90th Percentile £75,000 £73,750 £74,800
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -5.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 135,358 160,847 170,384
% of permanent IT jobs with a recognized job title 95.77% 96.06% 96.03%
Number of salaries quoted 107,742 129,610 136,592
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

The salary distribution of IT jobs citing Service Manager over the 6 months to 19 September 2019.

Salary histogram for Service Manager in the UK

Service Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 19 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 1,255 £50,000 - 138
UK excluding London +1 847 £47,500 - 107
London +108 433 £60,000 +9.09% 39
South East +18 259 £47,500 - 20
North of England -5 241 £47,500 +3.60% 21
Midlands +40 170 £47,500 -3.14% 35
North West +9 117 £49,000 -2.00% 10
Yorkshire +29 106 £47,500 +6.82% 8
West Midlands +4 103 £50,000 +2.04% 27
South West -12 85 £49,000 -6.67% 12
East of England +51 67 £46,250 -15.53% 11
East Midlands +39 66 £44,000 -12.00% 8
North East +23 18 £39,087 -9.26% 3
Scotland -38 16 £47,500 +5.56% 5
Wales +6 9 £30,750 -41.43% 3
Northern Ireland - 6 - -

Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 September 2019, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 840 (64.32%) ITIL
2 811 (62.10%) Service Delivery
3 526 (40.28%) Service Management
4 378 (28.94%) SLA
5 265 (20.29%) Finance
6 229 (17.53%) Microsoft
7 220 (16.85%) ITSM
8 202 (15.47%) Continuous Improvement
9 189 (14.47%) Windows
10 179 (13.71%) ITIL Certification
11 175 (13.40%) Project Management
12 166 (12.71%) Incident Management
13 157 (12.02%) Change Management
14 156 (11.94%) Problem Management
15 153 (11.72%) Agile Software Development
16 138 (10.57%) Stakeholder Management
17 132 (10.11%) Office 365
18 125 (9.57%) Active Directory
19 122 (9.34%) Public Sector
20 120 (9.19%) ITIL V3
21 119 (9.11%) PRINCE2
22 105 (8.04%) Microsoft Office
23 102 (7.81%) Supplier Management
24 90 (6.89%) Problem-Solving
24 90 (6.89%) Coaching
25 89 (6.81%) Mentoring
25 89 (6.81%) Service Delivery Management
26 88 (6.74%) Service Design
26 88 (6.74%) Degree
27 84 (6.43%) Analytical Skills

Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (1.91%) Skype for Business
2 24 (1.84%) MS Exchange
3 18 (1.38%) SharePoint
4 10 (0.77%) Confluence
5 8 (0.61%) IIS
6 7 (0.54%) EPiServer
7 3 (0.23%) Apache
7 3 (0.23%) CMS
8 2 (0.15%) Exchange Server 2010
9 1 (0.077%) Exchange Server 2013
9 1 (0.077%) Mendix
Applications
1 105 (8.04%) Microsoft Office
2 36 (2.76%) Microsoft Excel
3 19 (1.45%) Microsoft PowerPoint
3 19 (1.45%) MS Visio
4 8 (0.61%) Microsoft Project
5 4 (0.31%) Spreadsheet
6 2 (0.15%) Acrobat
Business Applications
1 21 (1.61%) Elite 3E
2 13 (1.00%) Remedy ITSM
3 11 (0.84%) Carpe Diem
4 7 (0.54%) Oracle Applications
5 5 (0.38%) SAP S/4HANA
6 3 (0.23%) Dynamics AX
6 3 (0.23%) Oracle EBS
6 3 (0.23%) SAP ERP
7 2 (0.15%) Dynamics CRM
7 2 (0.15%) Hyperion Planning
7 2 (0.15%) SAP EWM
8 1 (0.077%) SystmOne
Cloud Services
1 132 (10.11%) Office 365
2 70 (5.36%) Azure
3 33 (2.53%) SaaS
4 30 (2.30%) AWS
5 12 (0.92%) Dynamics 365
5 12 (0.92%) IaaS
6 11 (0.84%) PaaS
7 5 (0.38%) Azure Active Directory
8 4 (0.31%) Cloud Computing
9 3 (0.23%) Salesforce Service Cloud
10 2 (0.15%) OneDrive
10 2 (0.15%) Salesforce Sales Cloud
10 2 (0.15%) Yammer
11 1 (0.077%) Amazon EC2
11 1 (0.077%) GCP
11 1 (0.077%) Mimecast
11 1 (0.077%) Power Platform
Communications & Networking
1 45 (3.45%) LAN
2 43 (3.29%) WAN
3 34 (2.60%) Firewall
4 29 (2.22%) Skype
5 28 (2.14%) Unified Communications
5 28 (2.14%) VPN
6 27 (2.07%) VoIP
7 22 (1.68%) Internet
8 14 (1.07%) DNS
8 14 (1.07%) Network Security
9 13 (1.00%) Remote Desktop
9 13 (1.00%) Wireless
10 12 (0.92%) TCP/IP
11 11 (0.84%) MPLS
11 11 (0.84%) Wi-Fi
12 9 (0.69%) DHCP
12 9 (0.69%) Intranet
12 9 (0.69%) Telepresence
13 8 (0.61%) Broadband
13 8 (0.61%) SAN
Database & Business Intelligence
1 10 (0.77%) SQL Server
2 9 (0.69%) Data Warehouse
3 5 (0.38%) Azure SQL Data Warehouse
3 5 (0.38%) Data Lake
4 4 (0.31%) Qlik Sense
4 4 (0.31%) QlikView
4 4 (0.31%) SQL Server 2008
5 3 (0.23%) SAP BW
6 2 (0.15%) Big Data
6 2 (0.15%) SAP HANA
6 2 (0.15%) SQL Server Reporting Services
7 1 (0.077%) Electronic Patient Records
7 1 (0.077%) GIS
7 1 (0.077%) Oracle BI EE
7 1 (0.077%) Oracle Reports
7 1 (0.077%) Power BI
7 1 (0.077%) Relational Database
7 1 (0.077%) SQL Server 2012
7 1 (0.077%) SQL Server 2014
7 1 (0.077%) SQL Server 2016
Development Applications
1 32 (2.45%) JIRA
2 1 (0.077%) Hudson
General
1 265 (20.29%) Finance
2 122 (9.34%) Public Sector
3 66 (5.05%) Retail
4 59 (4.52%) Legal
5 53 (4.06%) Telecoms
6 42 (3.22%) Banking
7 38 (2.91%) Law
8 29 (2.22%) Billing
9 27 (2.07%) Marketing
10 22 (1.68%) Manufacturing
11 12 (0.92%) Local Government
12 11 (0.84%) Back Office
13 7 (0.54%) Advertising
13 7 (0.54%) Police
14 6 (0.46%) Automotive
15 5 (0.38%) Electronics
16 4 (0.31%) Pharmaceutical
17 3 (0.23%) Investment Banking
17 3 (0.23%) Multimedia
17 3 (0.23%) Retail Banking
Libraries, Frameworks & Software Standards
1 11 (0.84%) XMPP
2 6 (0.46%) Natural Language Processing
3 3 (0.23%) .NET
3 3 (0.23%) CSS
4 2 (0.15%) COM
5 1 (0.077%) HTML
5 1 (0.077%) Oracle Fusion
5 1 (0.077%) SOAP
5 1 (0.077%) Web Services
5 1 (0.077%) XML
Miscellaneous
1 84 (6.43%) Analytical Skills
2 73 (5.59%) Management Information System
3 61 (4.67%) Data Centre
4 54 (4.13%) User Experience
5 35 (2.68%) Self-Motivation
6 22 (1.68%) Driving Licence
7 19 (1.45%) Virtual Team
8 12 (0.92%) CMDB
8 12 (0.92%) Social Media
9 10 (0.77%) Smart Meter
10 9 (0.69%) Wiki
11 7 (0.54%) iPad
12 6 (0.46%) BYOD
12 6 (0.46%) Hybrid Cloud
12 6 (0.46%) NHS
12 6 (0.46%) Robotics
12 6 (0.46%) Video Conferencing
13 5 (0.38%) Digital Media
14 4 (0.31%) Public Cloud
14 4 (0.31%) Smartphone
Operating Systems
1 189 (14.47%) Windows
2 75 (5.74%) Windows 10
3 65 (4.98%) Windows Server
4 40 (3.06%) Windows 7
5 17 (1.30%) Windows Server 2008
6 16 (1.23%) Windows Server 2012
7 14 (1.07%) Linux
8 8 (0.61%) Unix
9 6 (0.46%) Apple iOS
9 6 (0.46%) Mac OS
10 5 (0.38%) Android
10 5 (0.38%) Windows 8
11 4 (0.31%) Windows XP
12 3 (0.23%) Windows Server 2003
13 2 (0.15%) Windows 2000
14 1 (0.077%) Mac OS X
Processes & Methodologies
1 840 (64.32%) ITIL
2 811 (62.10%) Service Delivery
3 526 (40.28%) Service Management
4 220 (16.85%) ITSM
5 202 (15.47%) Continuous Improvement
6 175 (13.40%) Project Management
7 166 (12.71%) Incident Management
8 157 (12.02%) Change Management
9 156 (11.94%) Problem Management
10 153 (11.72%) Agile Software Development
11 138 (10.57%) Stakeholder Management
12 120 (9.19%) ITIL V3
13 119 (9.11%) PRINCE2
14 102 (7.81%) Supplier Management
15 90 (6.89%) Coaching
15 90 (6.89%) Problem-Solving
16 89 (6.81%) Mentoring
16 89 (6.81%) Service Delivery Management
17 88 (6.74%) Service Design
18 84 (6.43%) Project Delivery
Programming Languages
1 28 (2.14%) SQL
2 12 (0.92%) C
3 5 (0.38%) PowerShell
4 4 (0.31%) Java
4 4 (0.31%) Lingo
5 1 (0.077%) C#
5 1 (0.077%) PHP
5 1 (0.077%) Python
Qualifications
1 179 (13.71%) ITIL Certification
2 88 (6.74%) Degree
3 72 (5.51%) ITIL Foundation Certificate
4 41 (3.14%) Security Cleared
5 22 (1.68%) SC Cleared
6 19 (1.45%) Microsoft Certification
7 15 (1.15%) PRINCE2 Certification
8 10 (0.77%) HND
8 10 (0.77%) MCSA
9 9 (0.69%) CCNA
9 9 (0.69%) Cisco Certification
9 9 (0.69%) Computer Science Degree
9 9 (0.69%) DV Cleared
9 9 (0.69%) PMP
10 8 (0.61%) MCP
10 8 (0.61%) MCSE
10 8 (0.61%) PMI Certification
11 5 (0.38%) CISM
11 5 (0.38%) CISSP
11 5 (0.38%) DBS Check
Quality Assurance & Compliance
1 378 (28.94%) SLA
2 79 (6.05%) ISO/IEC 27001
3 59 (4.52%) ISO 9001
4 19 (1.45%) QA
5 18 (1.38%) ISO/IEC 20000
6 13 (1.00%) GDPR
7 9 (0.69%) PMO
8 8 (0.61%) ISO 22301
9 6 (0.46%) Sarbanes-Oxley
10 3 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.077%) Actionable Recommendations
11 1 (0.077%) GMP
11 1 (0.077%) IASME
11 1 (0.077%) ISO 9000
11 1 (0.077%) PMBOK
System Software
1 125 (9.57%) Active Directory
2 19 (1.45%) Hyper-V
3 15 (1.15%) VMware Infrastructure
4 11 (0.84%) VMware ESXi
5 6 (0.46%) IAG
6 3 (0.23%) ISA Server
6 3 (0.23%) vSphere
7 2 (0.15%) Virtual Machines
8 1 (0.077%) GPFS
8 1 (0.077%) Virtual Desktop
8 1 (0.077%) XenApp
Systems Management
1 39 (2.99%) SCCM
2 11 (0.84%) Backup Exec
2 11 (0.84%) DameWare
3 8 (0.61%) Microsoft Intune
4 7 (0.54%) Jamf Pro
5 5 (0.38%) Kubernetes
6 4 (0.31%) Netcool
7 3 (0.23%) FlexNet
8 2 (0.15%) Opscode Chef
8 2 (0.15%) Puppet
8 2 (0.15%) ServiceCenter
8 2 (0.15%) Single Sign-On
8 2 (0.15%) Systems Management Server (SMS)
8 2 (0.15%) Terraform
9 1 (0.077%) Ansible
9 1 (0.077%) Nagios
9 1 (0.077%) SCOM
9 1 (0.077%) WSUS
Vendors
1 229 (17.53%) Microsoft
2 72 (5.51%) Cisco
3 64 (4.90%) ServiceNow
4 44 (3.37%) Citrix
5 40 (3.06%) VMware
6 32 (2.45%) Salesforce.com
7 28 (2.14%) iManage
7 28 (2.14%) SAP
8 26 (1.99%) HP
9 22 (1.68%) Remedy
10 20 (1.53%) Sun
11 19 (1.45%) Avaya
11 19 (1.45%) Oracle
12 17 (1.30%) IBM
13 16 (1.23%) Sophos
14 15 (1.15%) Dell
15 14 (1.07%) NetApp
16 13 (1.00%) Mitel
17 11 (0.84%) ConnectWise
17 11 (0.84%) Sony