Service Manager Jobs

Services Manager
UK

The median Services Manager salary in the UK is £55,000 per year, according to job vacancies posted during the 6 months leading to 8 December 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
8 Dec 2024
Same period 2023 Same period 2022
Rank 320 339 426
Rank change year-on-year +19 +87 +31
Permanent jobs requiring a Service Manager 600 474 913
As % of all permanent jobs advertised in the UK 0.87% 0.89% 0.74%
As % of the Job Titles category 0.92% 0.94% 0.78%
Number of salaries quoted 346 379 707
10th Percentile £40,000 £38,856 £39,000
25th Percentile £45,000 £45,784 £45,500
Median annual salary (50th Percentile) £55,000 £57,500 £55,000
Median % change year-on-year -4.35% +4.55% -
75th Percentile £66,750 £72,500 £70,000
90th Percentile £79,375 £82,750 £82,500
UK excluding London median annual salary £50,000 £50,000 £50,000

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 64,932 50,573 117,209
% of permanent jobs with a recognized job title 93.61% 95.45% 95.42%
Number of salaries quoted 32,232 36,954 73,757
10th Percentile £32,500 £31,250 £32,798
25th Percentile £43,650 £42,500 £45,000
Median annual salary (50th Percentile) £57,560 £60,000 £60,000
Median % change year-on-year -4.07% - +4.35%
75th Percentile £77,500 £80,000 £81,250
90th Percentile £95,000 £97,500 £98,750
UK excluding London median annual salary £52,500 £52,500 £52,500
% change year-on-year - - +5.00%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 8 December 2024.

Salary histogram for Service Manager in the UK

Service Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 8 December 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +7 532 £55,000 -4.35% 125
UK excluding London +28 450 £50,000 - 86
North of England +36 191 £53,000 +6.00% 38
Work from Home -3 177 £57,000 - 57
London -25 137 £65,000 -7.14% 45
North West +1 94 £55,000 +10.00% 22
South East -21 75 £47,500 -9.09% 17
Midlands -38 62 £50,000 -11.11% 16
West Midlands -32 50 £55,000 -4.35% 9
Yorkshire +19 49 £45,000 -5.26% 9
North East +6 48 £29,500 -37.89% 7
Scotland +20 45 £60,000 +9.09% 5
South West +2 37 £50,000 +17.65% 5
East of England -62 26 £55,000 +10.00% 8
Wales +31 13 £38,000 -24.00%
East Midlands -30 11 £50,000 -6.98% 7
Northern Ireland +18 1 - -

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 December 2024, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 336 (56.00%) ITIL
2 312 (52.00%) Service Delivery
3 222 (37.00%) Service Management
4 216 (36.00%) Social Skills
5 140 (23.33%) Microsoft
6 108 (18.00%) ITSM
7 106 (17.67%) Project Management
7 106 (17.67%) SLA
8 105 (17.50%) Incident Management
9 102 (17.00%) Continuous Improvement
9 102 (17.00%) Customer Service
10 96 (16.00%) Microsoft 365
10 96 (16.00%) Problem Management
11 92 (15.33%) Azure
12 91 (15.17%) Finance
13 83 (13.83%) Problem-Solving
14 79 (13.17%) ServiceNow
15 76 (12.67%) Agile
15 76 (12.67%) Degree
16 71 (11.83%) Change Management
17 66 (11.00%) Active Directory
17 66 (11.00%) JIRA
18 65 (10.83%) Stakeholder Management
19 63 (10.50%) ITIL Certification
20 61 (10.17%) Windows
21 59 (9.83%) Coaching
22 58 (9.67%) Analytical Skills
22 58 (9.67%) Project Delivery
23 55 (9.17%) Management Information System
24 53 (8.83%) Mentoring

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (4.00%) Microsoft Exchange
2 18 (3.00%) SharePoint
3 3 (0.50%) IIS
4 2 (0.33%) nginx
5 1 (0.17%) Confluence
Applications
1 33 (5.50%) Microsoft Office
2 13 (2.17%) Microsoft Excel
3 7 (1.17%) MS Visio
4 3 (0.50%) Microsoft PowerPoint
Business Applications
1 3 (0.50%) assyst
1 3 (0.50%) Dynamics CRM
1 3 (0.50%) Elite 3E
2 2 (0.33%) Remedy ITSM
3 1 (0.17%) Oracle ERP
3 1 (0.17%) Payment Gateway
Cloud Services
1 96 (16.00%) Microsoft 365
2 92 (15.33%) Azure
3 22 (3.67%) SaaS
4 17 (2.83%) AWS
5 16 (2.67%) Entra ID
6 8 (1.33%) Azure Monitor
7 7 (1.17%) Power Platform
8 6 (1.00%) IBM Cloud
9 3 (0.50%) Dynamics 365
9 3 (0.50%) IaaS
9 3 (0.50%) PaaS
10 2 (0.33%) Amazon CloudWatch
10 2 (0.33%) AWS CloudTrail
10 2 (0.33%) Cloud Computing
10 2 (0.33%) OCI
11 1 (0.17%) Microsoft Copilot
11 1 (0.17%) Snowflake
11 1 (0.17%) WhatsApp
Communications & Networking
1 9 (1.50%) Internet
1 9 (1.50%) Network Security
2 4 (0.67%) Firewall
2 4 (0.67%) VLAN
2 4 (0.67%) VPN
3 3 (0.50%) Broadband
3 3 (0.50%) Ethernet
3 3 (0.50%) LAN
3 3 (0.50%) TCP/IP
3 3 (0.50%) Unified Communications
3 3 (0.50%) VoIP
3 3 (0.50%) WAN
3 3 (0.50%) Wi-Fi
4 1 (0.17%) Cisco Firepower
4 1 (0.17%) Cisco Wireless
4 1 (0.17%) WebEx
4 1 (0.17%) Wireless
Database & Business Intelligence
1 11 (1.83%) SQL Server
2 8 (1.33%) Azure SQL Database
3 5 (0.83%) Power BI
4 4 (0.67%) Big Data
4 4 (0.67%) Tableau
5 2 (0.33%) Amazon RDS
5 2 (0.33%) MariaDB
Development Applications
1 66 (11.00%) JIRA
2 2 (0.33%) Eclipse
3 1 (0.17%) Git
3 1 (0.17%) Jenkins
General
1 216 (36.00%) Social Skills
2 91 (15.17%) Finance
3 58 (9.67%) Analytical Skills
4 48 (8.00%) Public Sector
5 31 (5.17%) Law
6 29 (4.83%) Inclusion and Diversity
7 28 (4.67%) Presentation Skills
8 15 (2.50%) French Language
8 15 (2.50%) German Language
8 15 (2.50%) Spanish Language
9 13 (2.17%) Telecoms
10 12 (2.00%) Organisational Skills
11 11 (1.83%) Banking
11 11 (1.83%) Retail
12 10 (1.67%) Manufacturing
13 9 (1.50%) Billing
13 9 (1.50%) Legal
14 4 (0.67%) Automotive
14 4 (0.67%) Influencing Skills
15 3 (0.50%) Financial Institution
Libraries, Frameworks & Software Standards
1 4 (0.67%) .NET
2 1 (0.17%) Web Services
Miscellaneous
1 55 (9.17%) Management Information System
2 18 (3.00%) Onboarding
3 16 (2.67%) Data Centre
4 14 (2.33%) Driving Licence
4 14 (2.33%) Self-Motivation
5 11 (1.83%) CMDB
6 10 (1.67%) Analytical Mindset
7 9 (1.50%) Greenfield Project
8 8 (1.33%) Legacy Systems
8 8 (1.33%) Product Ownership
9 7 (1.17%) Client/Server
9 7 (1.17%) Operational Technology
9 7 (1.17%) Team-Oriented Environment
10 6 (1.00%) Private Cloud
11 5 (0.83%) Enterprise Software
11 5 (0.83%) Virtual Team
12 4 (0.67%) EPoS
12 4 (0.67%) PMI
13 2 (0.33%) Molecular Biology
14 1 (0.17%) Cyber Security Posture
Operating Systems
1 61 (10.17%) Windows
2 17 (2.83%) Windows Server
3 15 (2.50%) Mac OS
4 12 (2.00%) Android
4 12 (2.00%) Apple iOS
5 9 (1.50%) Windows 10
6 4 (0.67%) Linux
Processes & Methodologies
1 336 (56.00%) ITIL
2 312 (52.00%) Service Delivery
3 222 (37.00%) Service Management
4 108 (18.00%) ITSM
5 106 (17.67%) Project Management
6 105 (17.50%) Incident Management
7 102 (17.00%) Continuous Improvement
7 102 (17.00%) Customer Service
8 96 (16.00%) Problem Management
9 83 (13.83%) Problem-Solving
10 76 (12.67%) Agile
11 71 (11.83%) Change Management
12 65 (10.83%) Stakeholder Management
13 59 (9.83%) Coaching
14 58 (9.67%) Project Delivery
15 53 (8.83%) Mentoring
16 46 (7.67%) People Management
17 45 (7.50%) PRINCE2
18 39 (6.50%) Performance Management
18 39 (6.50%) Scaled Agile Framework
Programming Languages
1 26 (4.33%) SQL
2 3 (0.50%) C#
2 3 (0.50%) Perl
2 3 (0.50%) VB
Qualifications
1 76 (12.67%) Degree
2 63 (10.50%) ITIL Certification
3 24 (4.00%) Security Cleared
4 22 (3.67%) SC Cleared
5 19 (3.17%) APMP
6 9 (1.50%) PMI Certification
7 7 (1.17%) BPSS Clearance
7 7 (1.17%) DBS Check
8 6 (1.00%) Azure Certification
9 5 (0.83%) PMP
10 4 (0.67%) Master's Degree
10 4 (0.67%) PRINCE2 Certification
11 3 (0.50%) CISSP
11 3 (0.50%) Computer Science Degree
11 3 (0.50%) ITIL Foundation Certificate
12 1 (0.17%) CCNA
12 1 (0.17%) CCNP
12 1 (0.17%) Cisco Certification
12 1 (0.17%) DV Cleared
12 1 (0.17%) Microsoft Certification
Quality Assurance & Compliance
1 106 (17.67%) SLA
2 19 (3.17%) PMO
3 16 (2.67%) QA
4 10 (1.67%) Cyber Essentials
5 8 (1.33%) ISO/IEC 27001
6 7 (1.17%) PCI DSS
7 6 (1.00%) GDPR
8 4 (0.67%) GxP
9 3 (0.50%) Accessibility
10 2 (0.33%) Cyber Essentials PLUS
10 2 (0.33%) Data Quality
11 1 (0.17%) ISO/IEC 20000
System Software
1 66 (11.00%) Active Directory
2 14 (2.33%) Virtual Desktop
3 7 (1.17%) Hyper-V
4 4 (0.67%) Firmware
4 4 (0.67%) VMware Infrastructure
5 2 (0.33%) VMware Workstation
Systems Management
1 36 (6.00%) Grafana
1 36 (6.00%) Kibana
2 35 (5.83%) Microsoft Intune
3 12 (2.00%) Terraform
4 3 (0.50%) CSIRT
4 3 (0.50%) EMC NetWorker
5 2 (0.33%) SCCM
6 1 (0.17%) Autotask
6 1 (0.17%) Jamf Pro
Vendors
1 140 (23.33%) Microsoft
2 79 (13.17%) ServiceNow
3 36 (6.00%) Dynatrace
4 13 (2.17%) Cisco
4 13 (2.17%) Citrix
5 10 (1.67%) Veeam
6 9 (1.50%) VMware
7 8 (1.33%) Cadence
8 7 (1.17%) LogicMonitor
8 7 (1.17%) SolarWinds
9 6 (1.00%) IBM
10 5 (0.83%) Apple
10 5 (0.83%) IFS
10 5 (0.83%) Oracle
11 4 (0.67%) iManage
11 4 (0.67%) Meraki
11 4 (0.67%) SAP
12 3 (0.50%) Adobe
12 3 (0.50%) AVEVA
12 3 (0.50%) Salesforce