Period
to 21 January 2018

The median annual salary for a Service Manager was £52,500 in advertised job vacancies during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 324 322 286
Rank change year-on-year -2 -36 -10
Permanent jobs requiring a Service Manager 1,638 1,744 2,416
As % of all permanent IT jobs advertised in the UK 0.95% 0.99% 1.16%
As % of the Job Titles category 0.99% 1.03% 1.20%
Number of salaries quoted 1,191 1,349 1,937
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - -
10th Percentile £35,000 £33,203 £35,000
90th Percentile £74,000 £72,500 £71,250
UK excluding London median annual salary £48,434 £47,500 £47,500
% change year-on-year +1.97% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 165,167 169,750 201,213
% of permanent IT jobs with a recognized job title 96.09% 96.48% 96.59%
Number of salaries quoted 134,266 141,304 168,229
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,673
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

The salary distribution of IT jobs citing Service Manager over the 6 months to 21 January 2018.

Salary histogram for Service Manager in the UK

Service Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 1,553 £52,655 +3.24% 187
UK excluding London -29 913 £48,434 +1.97% 130
London +24 698 £57,500 +4.55% 67
South East +14 293 £52,500 +5.00% 36
North of England -18 211 £44,471 -1.18% 34
Midlands +50 207 £50,000 +16.28% 24
West Midlands +49 151 £50,000 +8.11% 10
Yorkshire +9 85 £42,750 -5.00% 15
North West -52 81 £45,000 - 12
South West -37 72 £50,000 +25.00% 14
East of England -88 70 £50,000 -14.53% 12
East Midlands +13 54 £47,500 +10.47% 14
North East +13 45 £45,000 +0.59% 7
Scotland -36 45 £42,000 -11.58% 6
Wales -4 15 £50,198 +33.86% 2
Channel Islands - 4 £59,000 -
Northern Ireland -17 2 £58,750 -2.08% 2

Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2018, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Manager in the job title.

1 1,027 (62.70%) ITIL
2 851 (51.95%) Service Delivery
3 547 (33.39%) Service Management
4 471 (28.75%) Finance
5 368 (22.47%) SLA
6 253 (15.45%) Stakeholder Management
7 249 (15.20%) ITSM
8 243 (14.84%) Microsoft
9 242 (14.77%) Project Management
10 230 (14.04%) Change Management
11 222 (13.55%) Windows
12 213 (13.00%) Incident Management
13 183 (11.17%) Problem Management
14 182 (11.11%) ITIL Certification
15 169 (10.32%) Continuous Improvement
16 163 (9.95%) ITIL V3
17 143 (8.73%) Line Management
18 140 (8.55%) Mentoring
19 135 (8.24%) Service Delivery Management
20 131 (8.00%) Analytical Skills
21 130 (7.94%) PRINCE2
22 127 (7.75%) Banking
22 127 (7.75%) Performance Management
23 124 (7.57%) Service Design
24 121 (7.39%) Agile Software Development
25 120 (7.33%) Data Centre
26 119 (7.26%) Office 365
27 118 (7.20%) Active Directory
28 113 (6.90%) Retail
29 105 (6.41%) Degree

Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (2.20%) MS Exchange
2 24 (1.47%) SharePoint
3 17 (1.04%) Skype for Business
4 15 (0.92%) BizTalk Server
5 11 (0.67%) Exchange Server 2013
6 10 (0.61%) Tomcat
7 6 (0.37%) CMS
7 6 (0.37%) Exchange Server 2010
8 5 (0.31%) IIS
8 5 (0.31%) Moodle
9 4 (0.24%) SAS
10 3 (0.18%) K2 blackpearl
10 3 (0.18%) OpenStack
11 2 (0.12%) Adobe Experience Manager
11 2 (0.12%) IBM Notes
11 2 (0.12%) SharePoint 2010
11 2 (0.12%) SharePoint 2013
12 1 (0.061%) Exchange Server 2007
12 1 (0.061%) Sitecore CMS
12 1 (0.061%) Umbraco
Applications
1 95 (5.80%) Microsoft Office
2 61 (3.72%) Microsoft Excel
3 48 (2.93%) Microsoft PowerPoint
4 11 (0.67%) MS Visio
5 9 (0.55%) Microsoft Project
6 3 (0.18%) Camtasia
7 1 (0.061%) Acrobat
7 1 (0.061%) Adobe Premiere
7 1 (0.061%) AutoCAD
Business Applications
1 22 (1.34%) Remedy ITSM
2 15 (0.92%) Dynamics CRM
3 6 (0.37%) Dynamics AX
4 5 (0.31%) Oracle EBS
5 4 (0.24%) SAP SM
6 3 (0.18%) Salesforce.com CRM
6 3 (0.18%) Visualfiles
7 2 (0.12%) SAP CO
7 2 (0.12%) SAP ERP
7 2 (0.12%) SAP FI
7 2 (0.12%) SAP FI/CO
7 2 (0.12%) SAP Retail
8 1 (0.061%) Cerner Millennium
8 1 (0.061%) NetSuite
8 1 (0.061%) Oracle Applications
8 1 (0.061%) Oracle ERP
8 1 (0.061%) SAP CRM
8 1 (0.061%) SAP GRC
8 1 (0.061%) SAP MM
8 1 (0.061%) SAP SD
Cloud Services
1 119 (7.26%) Office 365
2 69 (4.21%) Microsoft Azure
3 56 (3.42%) SaaS
4 37 (2.26%) Amazon AWS
5 29 (1.77%) IaaS
6 25 (1.53%) PaaS
7 8 (0.49%) Cloud Computing
7 8 (0.49%) Dynamics 365
8 7 (0.43%) Google Cloud Platform
9 6 (0.37%) G Suite
10 5 (0.31%) Dropbox
10 5 (0.31%) Slack
11 4 (0.24%) Azure Active Directory
11 4 (0.24%) GitHub
11 4 (0.24%) Yammer
12 2 (0.12%) SuccessFactors
13 1 (0.061%) Google Analytics
13 1 (0.061%) Mimecast
13 1 (0.061%) Salesforce Service Cloud
13 1 (0.061%) Virtual Private Cloud
Communications & Networking
1 36 (2.20%) Firewall
2 30 (1.83%) SMS
3 27 (1.65%) LAN
3 27 (1.65%) WAN
4 26 (1.59%) VoIP
5 22 (1.34%) Internet
6 21 (1.28%) DNS
6 21 (1.28%) VPN
7 19 (1.16%) Skype
8 16 (0.98%) DHCP
9 15 (0.92%) Wireless
10 13 (0.79%) Unified Communications
11 12 (0.73%) SAN
11 12 (0.73%) TCP/IP
12 10 (0.61%) Intranet
12 10 (0.61%) Wi-Fi
13 8 (0.49%) BGP
13 8 (0.49%) EIGRP
13 8 (0.49%) OSPF
14 7 (0.43%) MPLS
Database & Business Intelligence
1 56 (3.42%) SQL Server
2 28 (1.71%) Oracle Database
3 23 (1.40%) MySQL
4 16 (0.98%) SQL Server Integration Services
5 11 (0.67%) BusinessObjects
6 10 (0.61%) Data Warehouse
7 9 (0.55%) QlikView
8 7 (0.43%) Blockchain
8 7 (0.43%) Hadoop
9 6 (0.37%) Big Data
9 6 (0.37%) Power BI
10 4 (0.24%) RDBMS
10 4 (0.24%) Relational Database
10 4 (0.24%) SAP BW
11 3 (0.18%) OLTP
12 2 (0.12%) MongoDB
12 2 (0.12%) Oracle Reports
12 2 (0.12%) SQL Server 2016
13 1 (0.061%) Electronic Patient Records
13 1 (0.061%) SQL Server 2012
Development Applications
1 5 (0.31%) JIRA
2 3 (0.18%) LoadRunner
3 2 (0.12%) Maven
4 1 (0.061%) Visual Studio
General
1 471 (28.75%) Finance
2 127 (7.75%) Banking
3 113 (6.90%) Retail
4 89 (5.43%) Investment Banking
5 86 (5.25%) Retail Banking
6 62 (3.79%) Telecoms
7 52 (3.17%) Legal
8 41 (2.50%) Back Office
9 33 (2.01%) Marketing
10 30 (1.83%) Law
11 16 (0.98%) Advertising
12 14 (0.85%) Billing
13 11 (0.67%) French Language
14 10 (0.61%) Military
15 9 (0.55%) German Language
15 9 (0.55%) Manufacturing
15 9 (0.55%) Spanish Language
16 7 (0.43%) Front Office
17 6 (0.37%) Portuguese Language
18 5 (0.31%) Local Government
Libraries, Frameworks & Software Standards
1 17 (1.04%) Flash
2 13 (0.79%) .NET
2 13 (0.79%) Middleware
3 11 (0.67%) Web Services
4 9 (0.55%) HTML
5 7 (0.43%) CSS
6 4 (0.24%) jQuery
6 4 (0.24%) Visualforce
6 4 (0.24%) XML
6 4 (0.24%) X-Windows
7 2 (0.12%) AngularJS
7 2 (0.12%) HTML5
7 2 (0.12%) J2EE
7 2 (0.12%) REST
7 2 (0.12%) Sass
7 2 (0.12%) Spring
7 2 (0.12%) Spring MVC
7 2 (0.12%) Twitter Bootstrap
8 1 (0.061%) ASP.NET
8 1 (0.061%) Web Services Management
Miscellaneous
1 131 (8.00%) Analytical Skills
2 120 (7.33%) Data Centre
3 93 (5.68%) Management Information System
4 53 (3.24%) User Experience
5 33 (2.01%) Computer Science
6 25 (1.53%) Driving Licence
7 23 (1.40%) Virtual Team
8 20 (1.22%) CMDB
9 19 (1.16%) Public Cloud
10 15 (0.92%) Greenfield Project
11 14 (0.85%) NHS
12 13 (0.79%) EPoS
13 12 (0.73%) FMCG
13 12 (0.73%) PMI
13 12 (0.73%) Private Cloud
13 12 (0.73%) Reference Data
14 11 (0.67%) Algorithms
14 11 (0.67%) Fintech
15 9 (0.55%) Digital Media
15 9 (0.55%) Mainframe
Operating Systems
1 222 (13.55%) Windows
2 77 (4.70%) Windows 7
3 62 (3.79%) Windows 10
4 49 (2.99%) Linux
5 42 (2.56%) Windows Server
6 31 (1.89%) Windows Server 2008
7 22 (1.34%) Unix
7 22 (1.34%) Windows Server 2012
8 12 (0.73%) Mac OS X
9 9 (0.55%) Apple iOS
9 9 (0.55%) Windows 8
9 9 (0.55%) Windows Server 2003
10 8 (0.49%) CentOS
11 7 (0.43%) Windows XP
12 5 (0.31%) AIX
13 4 (0.24%) Android
13 4 (0.24%) Mac OS
14 1 (0.061%) Red Hat Enterprise Linux
14 1 (0.061%) Windows 2000
14 1 (0.061%) Windows NT
Processes & Methodologies
1 1,027 (62.70%) ITIL
2 851 (51.95%) Service Delivery
3 547 (33.39%) Service Management
4 253 (15.45%) Stakeholder Management
5 249 (15.20%) ITSM
6 242 (14.77%) Project Management
7 230 (14.04%) Change Management
8 213 (13.00%) Incident Management
9 183 (11.17%) Problem Management
10 169 (10.32%) Continuous Improvement
11 163 (9.95%) ITIL V3
12 143 (8.73%) Line Management
13 140 (8.55%) Mentoring
14 135 (8.24%) Service Delivery Management
15 130 (7.94%) PRINCE2
16 127 (7.75%) Performance Management
17 124 (7.57%) Service Design
18 121 (7.39%) Agile Software Development
19 103 (6.29%) Contract Management
20 99 (6.04%) Asset Management
Programming Languages
1 46 (2.81%) Java
2 43 (2.63%) SQL
3 11 (0.67%) C
3 11 (0.67%) PowerShell
4 8 (0.49%) JavaScript
5 6 (0.37%) T-SQL
6 5 (0.31%) ABAP
7 4 (0.24%) Apex Code
8 2 (0.12%) C++
8 2 (0.12%) Perl
9 1 (0.061%) C#
9 1 (0.061%) PL/SQL
Qualifications
1 182 (11.11%) ITIL Certification
2 105 (6.41%) Degree
3 37 (2.26%) Microsoft Certification
3 37 (2.26%) Security Cleared
4 33 (2.01%) ITIL Foundation Certificate
5 29 (1.77%) Cisco Certification
6 27 (1.65%) CCNA
6 27 (1.65%) SC Cleared
7 25 (1.53%) MCSE
8 21 (1.28%) MCP
9 16 (0.98%) ISEB
10 14 (0.85%) PMI Certification
11 9 (0.55%) CCNP
11 9 (0.55%) Computer Science Degree
11 9 (0.55%) PRINCE2 Certification
12 7 (0.43%) DBS Check
13 6 (0.37%) DV Cleared
13 6 (0.37%) PRINCE2 Practitioner
14 5 (0.31%) Master's Degree
14 5 (0.31%) MCSA
Quality Assurance & Compliance
1 368 (22.47%) SLA
2 48 (2.93%) QA
3 38 (2.32%) Data Quality
4 28 (1.71%) ISO/IEC 20000
5 18 (1.10%) ISO/IEC 27001
6 14 (0.85%) COBIT
7 11 (0.67%) GDPR
8 8 (0.49%) PMO
9 5 (0.31%) MiFID
10 3 (0.18%) ISO 9001
11 2 (0.12%) ISO 22301
11 2 (0.12%) PCI DSS
12 1 (0.061%) ISO 14001
12 1 (0.061%) ISO 9000
12 1 (0.061%) PSD2
12 1 (0.061%) Sarbanes-Oxley
12 1 (0.061%) SEPA
System Software
1 118 (7.20%) Active Directory
2 43 (2.63%) VMware Infrastructure
3 42 (2.56%) Virtual Desktop
4 16 (0.98%) Hyper-V
5 13 (0.79%) XenApp
6 11 (0.67%) Virtual Machines
7 10 (0.61%) Microsoft App-V
8 9 (0.55%) vSphere
9 6 (0.37%) Xen
9 6 (0.37%) XenServer
10 4 (0.24%) Terminal Server
10 4 (0.24%) VMware ESXi
10 4 (0.24%) XenDesktop
11 2 (0.12%) BitLocker
11 2 (0.12%) Terminal Services
11 2 (0.12%) Virtual Servers
12 1 (0.061%) vCloud
Systems Management
1 34 (2.08%) SCCM
2 29 (1.77%) Tivoli Storage Manager
3 13 (0.79%) SCOM
4 10 (0.61%) WhatsUp Gold
5 9 (0.55%) AirWatch
6 7 (0.43%) Cisco CUCM
6 7 (0.43%) Cisco UCCE
6 7 (0.43%) Cisco UCCX
7 6 (0.37%) Jamf Pro
8 4 (0.24%) IBM BigFix
8 4 (0.24%) vCenter Server
8 4 (0.24%) XenMobile
9 3 (0.18%) BMC Performance Manager
9 3 (0.18%) Cisco IPCC
9 3 (0.18%) HP Quality Center
10 2 (0.12%) EMC NetWorker
10 2 (0.12%) Nagios
10 2 (0.12%) Opsview
10 2 (0.12%) SCDPM
10 2 (0.12%) SCVMM
Vendors
1 243 (14.84%) Microsoft
2 75 (4.58%) VMware
3 69 (4.21%) Oracle
4 61 (3.72%) SAP
5 50 (3.05%) Cisco
6 49 (2.99%) Citrix
7 31 (1.89%) ServiceNow
8 28 (1.71%) Remedy
9 20 (1.22%) BMC
10 17 (1.04%) Cadence
11 16 (0.98%) Dell
12 15 (0.92%) HP
13 13 (0.79%) Ivanti
13 13 (0.79%) Xerox
14 12 (0.73%) Apple
14 12 (0.73%) Mitel
15 11 (0.67%) Capita
16 10 (0.61%) CheckPoint
16 10 (0.61%) EqualLogic
16 10 (0.61%) Google