Period
to 19 February 2020

The median annual salary for a Service Manager was £51,500 in advertised job vacancies during the 6 months to 19 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
UK
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 328 363 341
Rank change year-on-year +35 -22 -17
Permanent jobs requiring a Service Manager 1,156 1,329 1,620
As % of all permanent IT jobs advertised in the UK 0.93% 0.88% 0.92%
As % of the Job Titles category 0.98% 0.91% 0.96%
Number of salaries quoted 946 938 1,194
UK median annual salary £51,500 £52,500 £52,500
Median salary % change year-on-year -1.90% - +5.00%
10th Percentile £33,466 £37,105 £35,750
90th Percentile £76,250 £77,500 £73,413
UK excluding London median annual salary £46,548 £50,000 £49,500
% change year-on-year -6.91% +1.01% -1.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 118,486 145,343 169,165
% of permanent IT jobs with a recognized job title 95.51% 95.91% 96.35%
Number of salaries quoted 94,965 116,355 138,546
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

The salary distribution of IT jobs citing Service Manager over the 6 months to 19 February 2020.

Salary histogram for Service Manager in the UK

Service Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 1,079 £52,500 - 156
UK excluding London +9 725 £46,548 -6.91% 129
London +104 398 £60,000 - 37
South East +33 204 £50,000 -0.79% 32
North of England +48 191 £47,500 -5.00% 41
Midlands -2 174 £47,375 +5.28% 19
West Midlands 0 106 £52,500 +16.67% 13
North West +24 97 £52,500 +6.60% 21
East of England +40 74 £40,000 -33.33% 13
East Midlands +11 69 £45,000 - 6
Yorkshire +26 65 £50,000 -1.72% 16
South West -27 48 £45,000 - 15
Scotland +32 34 £45,000 -3.23% 2
North East +30 29 £39,957 -27.35% 4
Wales -13 12 £37,500 -12.79% 8
Northern Ireland - 2 - -

Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 February 2020, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 652 (56.40%) ITIL
2 637 (55.10%) Service Delivery
3 447 (38.67%) Service Management
4 281 (24.31%) SLA
5 200 (17.30%) Finance
6 194 (16.78%) Stakeholder Management
7 183 (15.83%) ITSM
8 169 (14.62%) Change Management
9 168 (14.53%) Microsoft
10 161 (13.93%) ITIL Certification
11 152 (13.15%) Agile Software Development
12 147 (12.72%) Mentoring
13 138 (11.94%) Incident Management
14 131 (11.33%) Problem Management
15 122 (10.55%) Office 365
15 122 (10.55%) Windows
16 119 (10.29%) Project Management
17 109 (9.43%) ITIL V3
18 106 (9.17%) Continuous Improvement
19 103 (8.91%) Coaching
20 101 (8.74%) Microsoft Office
21 96 (8.30%) Supplier Management
22 93 (8.04%) Project Delivery
23 89 (7.70%) Service Delivery Management
24 84 (7.27%) Problem-Solving
25 82 (7.09%) Analytical Skills
26 78 (6.75%) DevOps
27 77 (6.66%) ServiceNow
28 75 (6.49%) Service Design
29 73 (6.31%) People Management

Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (1.90%) Skype for Business
2 19 (1.64%) Confluence
3 11 (0.95%) MS Exchange
4 7 (0.61%) Apache
4 7 (0.61%) nginx
4 7 (0.61%) Tomcat
5 6 (0.52%) CMS
6 5 (0.43%) EPiServer
7 3 (0.26%) SharePoint
8 2 (0.17%) IIS
9 1 (0.087%) Adobe Experience Manager
9 1 (0.087%) Sitecore CMS
Applications
1 101 (8.74%) Microsoft Office
2 24 (2.08%) Microsoft Excel
3 12 (1.04%) Microsoft Project
4 7 (0.61%) MS Visio
5 3 (0.26%) Microsoft PowerPoint
6 1 (0.087%) Adobe Creative Suite
6 1 (0.087%) Spreadsheet
Business Applications
1 6 (0.52%) Magento
1 6 (0.52%) SAP Hybris
1 6 (0.52%) Shopify
2 5 (0.43%) Elite 3E
2 5 (0.43%) Remedy ITSM
3 4 (0.35%) Dynamics CRM
4 3 (0.26%) SAP CO
4 3 (0.26%) SAP FI
4 3 (0.26%) SAP FI/CO
4 3 (0.26%) SAP S/4HANA
5 2 (0.17%) Dynamics NAV
5 2 (0.17%) NetSuite
5 2 (0.17%) Unit4 Business World
6 1 (0.087%) Carpe Diem
6 1 (0.087%) Dynamics AX
6 1 (0.087%) Oracle Financials
6 1 (0.087%) SAP SM
Cloud Services
1 122 (10.55%) Office 365
2 68 (5.88%) SaaS
3 60 (5.19%) AWS
4 59 (5.10%) Azure
5 19 (1.64%) PaaS
6 18 (1.56%) IaaS
7 15 (1.30%) Cloud Computing
8 7 (0.61%) Dynamics 365
9 5 (0.43%) G Suite
9 5 (0.43%) Mimecast
10 3 (0.26%) GCP
11 2 (0.17%) Azure Active Directory
11 2 (0.17%) Salesforce Sales Cloud
11 2 (0.17%) Salesforce Service Cloud
12 1 (0.087%) WhatsApp
Communications & Networking
1 36 (3.11%) LAN
2 35 (3.03%) WAN
3 22 (1.90%) Skype
4 19 (1.64%) Intranet
5 18 (1.56%) Firewall
6 17 (1.47%) Internet
7 14 (1.21%) Wireless
8 13 (1.12%) DHCP
9 10 (0.87%) DNS
9 10 (0.87%) TCP/IP
9 10 (0.87%) Unified Communications
9 10 (0.87%) VoIP
9 10 (0.87%) VPN
10 7 (0.61%) MPLS
11 6 (0.52%) SAN
12 5 (0.43%) VLAN
12 5 (0.43%) Wi-Fi
13 4 (0.35%) ATM
14 3 (0.26%) 2G
14 3 (0.26%) 3G
Database & Business Intelligence
1 15 (1.30%) SQL Server
2 9 (0.78%) Big Data
3 7 (0.61%) Data Warehouse
4 6 (0.52%) Blockchain
5 4 (0.35%) GIS
5 4 (0.35%) Oracle Reports
5 4 (0.35%) Qlik Sense
5 4 (0.35%) QlikView
6 3 (0.26%) MySQL
6 3 (0.26%) SAP BW
7 2 (0.17%) Azure SQL Data Warehouse
7 2 (0.17%) Data Lake
7 2 (0.17%) SAP HANA
8 1 (0.087%) DTS
8 1 (0.087%) Spatial Data
Development Applications
1 56 (4.84%) JIRA
2 5 (0.43%) webpack
3 4 (0.35%) Team Foundation Server
3 4 (0.35%) VersionOne
General
1 200 (17.30%) Finance
2 63 (5.45%) Public Sector
3 57 (4.93%) Legal
4 56 (4.84%) Telecoms
5 44 (3.81%) Banking
6 40 (3.46%) Retail
7 37 (3.20%) Marketing
8 26 (2.25%) Law
9 12 (1.04%) Manufacturing
10 8 (0.69%) Billing
11 6 (0.52%) Aerospace
12 5 (0.43%) Electronics
13 4 (0.35%) Local Government
13 4 (0.35%) Publishing
14 3 (0.26%) Advertising
14 3 (0.26%) Automotive
14 3 (0.26%) Back Office
14 3 (0.26%) Front Office
15 2 (0.17%) Games
15 2 (0.17%) Retail Banking
Libraries, Frameworks & Software Standards
1 12 (1.04%) Web Services
2 6 (0.52%) Natural Language Processing
3 5 (0.43%) AngularJS
3 5 (0.43%) COM
3 5 (0.43%) Node.js
3 5 (0.43%) Spring
3 5 (0.43%) Spring Boot
4 2 (0.17%) CSS
4 2 (0.17%) HTML
4 2 (0.17%) Middleware
5 1 (0.087%) LDAP
5 1 (0.087%) SOAP
5 1 (0.087%) Velocity
5 1 (0.087%) XML
5 1 (0.087%) XMPP
Miscellaneous
1 82 (7.09%) Analytical Skills
2 47 (4.07%) Management Information System
3 46 (3.98%) Self-Motivation
4 36 (3.11%) Data Centre
5 34 (2.94%) User Experience
6 22 (1.90%) Driving Licence
7 19 (1.64%) Virtual Team
8 15 (1.30%) CMDB
9 8 (0.69%) iPad
9 8 (0.69%) Mobile App
9 8 (0.69%) Robotics
10 7 (0.61%) NHS
10 7 (0.61%) Reinsurance
11 6 (0.52%) Public Cloud
12 5 (0.43%) PKI
12 5 (0.43%) Semantic Web
12 5 (0.43%) Smart Meter
13 4 (0.35%) Video Conferencing
14 3 (0.26%) Enterprise Software
14 3 (0.26%) Hedge funds
Operating Systems
1 122 (10.55%) Windows
2 51 (4.41%) Windows 10
3 48 (4.15%) Windows Server
4 33 (2.85%) Linux
5 13 (1.12%) Windows 7
6 11 (0.95%) Windows Server 2012
7 9 (0.78%) Windows Server 2008
8 8 (0.69%) Ubuntu
8 8 (0.69%) Windows Server 2003
9 7 (0.61%) CentOS
9 7 (0.61%) Unix
10 5 (0.43%) Android
10 5 (0.43%) Apple iOS
11 3 (0.26%) Windows 8
12 2 (0.17%) Mac OS
13 1 (0.087%) Solaris
Processes & Methodologies
1 652 (56.40%) ITIL
2 637 (55.10%) Service Delivery
3 447 (38.67%) Service Management
4 194 (16.78%) Stakeholder Management
5 183 (15.83%) ITSM
6 169 (14.62%) Change Management
7 152 (13.15%) Agile Software Development
8 147 (12.72%) Mentoring
9 138 (11.94%) Incident Management
10 131 (11.33%) Problem Management
11 119 (10.29%) Project Management
12 109 (9.43%) ITIL V3
13 106 (9.17%) Continuous Improvement
14 103 (8.91%) Coaching
15 96 (8.30%) Supplier Management
16 93 (8.04%) Project Delivery
17 89 (7.70%) Service Delivery Management
18 84 (7.27%) Problem-Solving
19 78 (6.75%) DevOps
20 75 (6.49%) Service Design
Programming Languages
1 23 (1.99%) C
2 18 (1.56%) SQL
3 15 (1.30%) Java
4 8 (0.69%) Python
5 7 (0.61%) JavaScript
5 7 (0.61%) Perl
5 7 (0.61%) Shell Script
6 2 (0.17%) C#
7 1 (0.087%) PHP
7 1 (0.087%) PowerShell
Qualifications
1 161 (13.93%) ITIL Certification
2 51 (4.41%) Degree
3 34 (2.94%) Security Cleared
4 28 (2.42%) SC Cleared
5 14 (1.21%) PRINCE2 Certification
6 12 (1.04%) Microsoft Certification
7 10 (0.87%) Cisco Certification
7 10 (0.87%) Computer Science Degree
8 8 (0.69%) CCNP
9 7 (0.61%) PMI Certification
9 7 (0.61%) PMP
10 6 (0.52%) CCNA
10 6 (0.52%) ITIL Foundation Certificate
10 6 (0.52%) MCSE
11 5 (0.43%) DBS Check
11 5 (0.43%) MCP
11 5 (0.43%) PRINCE2 Practitioner
12 4 (0.35%) A+ Certification
12 4 (0.35%) Master's Degree
12 4 (0.35%) MCSA
Quality Assurance & Compliance
1 281 (24.31%) SLA
2 58 (5.02%) ISO/IEC 27001
3 31 (2.68%) ISO 9001
4 28 (2.42%) ISO/IEC 20000
5 12 (1.04%) GDPR
6 10 (0.87%) COBIT
7 7 (0.61%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 7 (0.61%) PMO
7 7 (0.61%) QA
8 6 (0.52%) Actionable Recommendations
9 4 (0.35%) BS25999
10 2 (0.17%) ISO 22301
10 2 (0.17%) ISO 9000
10 2 (0.17%) PMBOK
11 1 (0.087%) IASME
11 1 (0.087%) ISO 14001
11 1 (0.087%) ISO 31000
11 1 (0.087%) PA-DSS
11 1 (0.087%) Sarbanes-Oxley
System Software
1 68 (5.88%) Active Directory
2 31 (2.68%) VMware Infrastructure
3 17 (1.47%) Hyper-V
3 17 (1.47%) Terminal Services
4 13 (1.12%) Docker
4 13 (1.12%) vSphere
5 6 (0.52%) IAG
5 6 (0.52%) Virtual Machines
6 3 (0.26%) VMware ESXi
7 1 (0.087%) Firmware
7 1 (0.087%) Forefront TMG
7 1 (0.087%) VMware Workstation
7 1 (0.087%) XenApp
Systems Management
1 17 (1.47%) Kubernetes
2 16 (1.38%) SCCM
3 12 (1.04%) Microsoft Intune
4 9 (0.78%) Backup Exec
5 7 (0.61%) Ansible
5 7 (0.61%) Opscode Chef
5 7 (0.61%) Puppet
5 7 (0.61%) Salt
6 6 (0.52%) Jamf Pro
7 3 (0.26%) Single Sign-On
8 2 (0.17%) AirWatch
9 1 (0.087%) Cisco CUCM
9 1 (0.087%) Forefront Identity Manager
9 1 (0.087%) MOM
9 1 (0.087%) SCOM
9 1 (0.087%) Tivoli
9 1 (0.087%) WSUS
Vendors
1 168 (14.53%) Microsoft
2 77 (6.66%) ServiceNow
3 55 (4.76%) Cisco
4 41 (3.55%) Salesforce.com
4 41 (3.55%) VMware
5 38 (3.29%) Citrix
6 36 (3.11%) SAP
7 25 (2.16%) Adobe
8 21 (1.82%) Sun
9 19 (1.64%) iManage
10 18 (1.56%) IBM
11 17 (1.47%) Dell
12 16 (1.38%) HP
13 14 (1.21%) Oracle
14 11 (0.95%) NetApp
15 10 (0.87%) EMC
15 10 (0.87%) Sophos
16 9 (0.78%) Google
16 9 (0.78%) Sony
17 7 (0.61%) Sitecore