Service Manager Job Trends

Services Manager
UK

The median Services Manager salary in the UK is £50,000 per year, according to job vacancies posted during the 6 months leading to 13 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Sep 2026
Same period 2025 Same period 2024
Rank 192 396 338
Rank change year-on-year +204 -58 +23
Permanent jobs requiring a Service Manager 1,139 310 604
As % of all permanent jobs in the UK 1.00% 0.63% 0.77%
As % of the Job Titles category 1.07% 0.70% 0.81%
Number of salaries quoted 779 188 429
10th Percentile £35,000 £31,175 £35,000
25th Percentile £40,000 £42,188 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -13.04%
75th Percentile £65,000 £65,000 £63,750
90th Percentile £80,000 £87,150 £73,750
UK excluding London median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -13.64%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 106,084 44,466 74,570
% of permanent jobs with a recognized job title 93.44% 89.67% 95.26%
Number of salaries quoted 73,032 26,165 45,576
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £58,500 £55,000 £55,000
Median % change year-on-year +6.36% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

Service Manager
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Service Manager' in the job title relative to all permanent IT jobs advertised.

Service Manager job vacancy trend in the UK

Service Manager
Salary Trend

Salary distribution trend for Service Manager job vacancies in the UK.

Salary distribution trend for Service Manager job vacancies in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 13 September 2026.

Salary histogram for Service Manager in the UK

Service Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 13 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +186 1,000 £50,000 -9.08% 242
UK excluding London +223 961 £50,000 - 176
Work from Home +117 350 £45,000 -18.18% 90
North of England +122 258 £45,000 - 31
South East +56 176 £49,000 -3.92% 48
Midlands +61 171 £50,000 +21.95% 39
South West +50 153 £55,000 +0.02% 26
London -15 139 £65,000 -3.70% 107
North West +90 135 £45,000 - 14
West Midlands +31 103 £50,000 +5.26% 26
Yorkshire +38 90 £45,000 +12.50% 12
East of England +53 89 £65,000 +100.00% 20
Northern Ireland -21 74 £90,000 +40.63% 5
East Midlands +22 68 £55,000 +34.15% 13
North East -35 33 £45,497 +7.05% 7
Wales -43 32 £45,000 -35.71% 9
Scotland +16 9 £50,000 - 4

Service Manager Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 September 2026, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 475 (41.70%) Service Delivery
2 252 (22.12%) ITIL
3 248 (21.77%) Continuous Improvement
4 201 (17.65%) Service Management
5 127 (11.15%) Stakeholder Management
6 103 (9.04%) Customer Service
7 99 (8.69%) ITSM
7 99 (8.69%) Stakeholder Engagement
8 96 (8.43%) Coaching
9 81 (7.11%) Agile
10 77 (6.76%) Security Cleared
11 73 (6.41%) Azure
11 73 (6.41%) Customer Experience
11 73 (6.41%) Microsoft
12 66 (5.79%) Disaster Recovery
12 66 (5.79%) ITIL Certification
12 66 (5.79%) Problem-Solving
12 66 (5.79%) SLA
13 65 (5.71%) Business Continuity
13 65 (5.71%) Project Delivery
14 60 (5.27%) AWS
15 58 (5.09%) Information Security
16 57 (5.00%) SaaS
17 56 (4.92%) DevOps
18 52 (4.57%) Runbook
18 52 (4.57%) Waterfall
19 51 (4.48%) Project Management
20 50 (4.39%) CISM
20 50 (4.39%) CISSP
20 50 (4.39%) ISO 22301

Service Manager Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (1.67%) SharePoint
2 13 (1.14%) Microsoft Exchange
3 3 (0.26%) Confluence
Applications
1 21 (1.84%) Microsoft Excel
2 10 (0.88%) Microsoft PowerPoint
3 8 (0.70%) Microsoft Office
4 3 (0.26%) Chatbot
5 2 (0.18%) SOLIDWORKS
6 1 (0.088%) Microsoft Project
6 1 (0.088%) Spreadsheet
6 1 (0.088%) Trello
Business Applications
1 4 (0.35%) Dynamics CRM
2 3 (0.26%) Dynamics AX
2 3 (0.26%) Dynamics NAV
3 2 (0.18%) Dynamics GP
3 2 (0.18%) Integrated Workplace Management System
4 1 (0.088%) Sage 200
Cloud Services
1 73 (6.41%) Azure
2 60 (5.27%) AWS
3 57 (5.00%) SaaS
4 39 (3.42%) Microsoft 365
5 18 (1.58%) Power Platform
6 10 (0.88%) OneDrive
7 6 (0.53%) Dynamics 365
7 6 (0.53%) Entra ID
7 6 (0.53%) OCI
8 3 (0.26%) IaaS
8 3 (0.26%) Microsoft Copilot
8 3 (0.26%) PaaS
9 2 (0.18%) Miro
10 1 (0.088%) Rubrik
10 1 (0.088%) Smartsheet
Communications & Networking
1 14 (1.23%) Firewall
2 9 (0.79%) DHCP
2 9 (0.79%) DNS
3 6 (0.53%) VoIP
4 5 (0.44%) Unified Communications
4 5 (0.44%) Wi-Fi
5 4 (0.35%) Broadband
6 3 (0.26%) Wireless
7 2 (0.18%) Internet
7 2 (0.18%) LAN
7 2 (0.18%) MPLS
7 2 (0.18%) Network Security
7 2 (0.18%) SD-WAN
7 2 (0.18%) WAN
Database & Business Intelligence
1 18 (1.58%) Power BI
2 3 (0.26%) Tableau
3 1 (0.088%) Data Warehouse
3 1 (0.088%) Metadata
3 1 (0.088%) Power Query
Development Applications
1 13 (1.14%) JIRA
2 1 (0.088%) Postman
2 1 (0.088%) SoapUI
General
1 142 (12.47%) Social Skills
2 75 (6.58%) Analytical Skills
3 63 (5.53%) Influencing Skills
4 58 (5.09%) Public Sector
4 58 (5.09%) Retail
5 51 (4.48%) Finance
6 36 (3.16%) Law
7 33 (2.90%) Organisational Skills
8 27 (2.37%) Banking
9 18 (1.58%) Front Office
10 14 (1.23%) Inclusion and Diversity
10 14 (1.23%) Manufacturing
11 11 (0.97%) Aerospace
11 11 (0.97%) Back Office
12 10 (0.88%) Military
13 9 (0.79%) Billing
13 9 (0.79%) Telecoms
14 8 (0.70%) Electronics
15 7 (0.61%) Marketing
15 7 (0.61%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 48 (4.21%) Middleware
2 2 (0.18%) JSON
3 1 (0.088%) EDI
3 1 (0.088%) XML
Miscellaneous
1 49 (4.30%) Cyber Threat
2 34 (2.99%) Onboarding
3 25 (2.19%) Virtual Team
4 17 (1.49%) Data Centre
5 16 (1.40%) Management Information System
6 14 (1.23%) Product Ownership
7 11 (0.97%) CMDB
8 10 (0.88%) Self-Motivation
9 9 (0.79%) Driving Licence
10 6 (0.53%) EPoS
11 5 (0.44%) Cloud Native
11 5 (0.44%) Renewable Energy
12 4 (0.35%) Culture of Ownership
12 4 (0.35%) NHS
12 4 (0.35%) Web Conferencing
13 3 (0.26%) Analytical Mindset
13 3 (0.26%) IVR
13 3 (0.26%) Legacy Systems
13 3 (0.26%) Reference Data
13 3 (0.26%) Social Media
Operating Systems
1 34 (2.99%) Windows
2 10 (0.88%) Mac OS
2 10 (0.88%) Windows Server
3 4 (0.35%) Windows 10
4 1 (0.088%) Apple iOS
4 1 (0.088%) Linux
4 1 (0.088%) Unix
Processes & Methodologies
1 475 (41.70%) Service Delivery
2 252 (22.12%) ITIL
3 248 (21.77%) Continuous Improvement
4 201 (17.65%) Service Management
5 127 (11.15%) Stakeholder Management
6 103 (9.04%) Customer Service
7 99 (8.69%) ITSM
7 99 (8.69%) Stakeholder Engagement
8 96 (8.43%) Coaching
9 81 (7.11%) Agile
10 73 (6.41%) Customer Experience
11 66 (5.79%) Disaster Recovery
11 66 (5.79%) Problem-Solving
12 65 (5.71%) Business Continuity
12 65 (5.71%) Project Delivery
13 58 (5.09%) Information Security
14 56 (4.92%) DevOps
15 52 (4.57%) Runbook
15 52 (4.57%) Waterfall
16 51 (4.48%) Project Management
Programming Languages
1 3 (0.26%) SQL
2 2 (0.18%) Python
3 1 (0.088%) PowerShell
Qualifications
1 77 (6.76%) Security Cleared
2 66 (5.79%) ITIL Certification
3 50 (4.39%) CISM
3 50 (4.39%) CISSP
4 48 (4.21%) SC Cleared
5 33 (2.90%) DV Cleared
6 18 (1.58%) Degree
7 12 (1.05%) DBS Check
8 4 (0.35%) PMI Certification
8 4 (0.35%) Postgraduate
9 3 (0.26%) ITIL Foundation Certificate
9 3 (0.26%) Microsoft Certification
9 3 (0.26%) PMP
10 2 (0.18%) BPSS Clearance
10 2 (0.18%) CCNP
10 2 (0.18%) Cisco Certification
10 2 (0.18%) Computer Science Degree
10 2 (0.18%) HND
10 2 (0.18%) PRINCE2 Certification
10 2 (0.18%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 66 (5.79%) SLA
2 50 (4.39%) ISO 22301
3 48 (4.21%) NIST
4 11 (0.97%) QA
5 10 (0.88%) Cyber Essentials
6 9 (0.79%) ISO/IEC 27001
7 6 (0.53%) Accessibility
7 6 (0.53%) Cyber Essentials PLUS
7 6 (0.53%) GDPR
8 4 (0.35%) Data Quality
8 4 (0.35%) ISO 9001
8 4 (0.35%) ISO/IEC 20000
9 2 (0.18%) COBIT
9 2 (0.18%) JSP 440
9 2 (0.18%) NCSC
9 2 (0.18%) PCI DSS
10 1 (0.088%) Def Stans
10 1 (0.088%) PMO
10 1 (0.088%) SOC 2
System Software
1 16 (1.40%) Active Directory
2 10 (0.88%) VMware Infrastructure
3 1 (0.088%) Virtual Desktop
3 1 (0.088%) vSphere
Systems Management
1 9 (0.79%) Microsoft Intune
2 1 (0.088%) Jamf Pro
2 1 (0.088%) NetBackup
2 1 (0.088%) SCCM
Vendors
1 73 (6.41%) Microsoft
2 42 (3.69%) ServiceNow
3 17 (1.49%) VMware
4 11 (0.97%) SAP
4 11 (0.97%) Workday
5 7 (0.61%) YouTube
6 6 (0.53%) Salesforce
7 5 (0.44%) Cisco
7 5 (0.44%) Logitech
7 5 (0.44%) Meraki
7 5 (0.44%) Oracle
7 5 (0.44%) Ruckus Wireless
7 5 (0.44%) Yealink
8 3 (0.26%) SonicWALL
8 3 (0.26%) Thales
8 3 (0.26%) Ubiquiti
9 2 (0.18%) Apple
9 2 (0.18%) BMC
9 2 (0.18%) Progress
9 2 (0.18%) SolarWinds