Period
to 22 November 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Warwickshire during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
West Midlands > Warwickshire
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 109 107 98
Rank change year-on-year -2 -9 +8
Permanent jobs requiring a 2nd Line Support 4 4 15
As % of all permanent IT jobs advertised in Warwickshire 0.31% 0.34% 1.08%
As % of the Job Titles category 0.32% 0.35% 1.14%
Number of salaries quoted 1 3 15
Warwickshire median annual salary £25,000 £34,000 £27,500
Median salary % change year-on-year -26.47% +23.64% +7.84%
West Midlands median annual salary £24,250 £24,500 £25,000
% change year-on-year -1.02% -2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Warwickshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Warwickshire
Permanent vacancies in Warwickshire with a recognized job title 1244 1149 1319
% of permanent IT jobs with a recognized job title 97.57% 97.37% 94.82%
Number of salaries quoted 1125 892 1179
Warwickshire median annual salary £37,500 £38,000 £37,500
Median salary % change year-on-year -1.32% +1.33% -6.25%
10th Percentile £23,750 £22,000 £22,500
90th Percentile £60,750 £57,500 £57,500
West Midlands median annual salary £40,000 £40,000 £40,000

2nd Line Support
Job Vacancy Trend in Warwickshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Warwickshire.

Job vacancy trend for 2nd Line Support in Warwickshire

2nd Line Support
Salary Trend in Warwickshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Warwickshire.

Salary trend for 2nd Line Support in Warwickshire

2nd Line Support
Job Locations in Warwickshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Warwickshire region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stratford-upon-Avon -4 1 - -
Kenilworth - 1 - -
Leamington Spa - 1 - -
2nd Line Support
West Midlands

2nd Line Support Skill Set
Top 25 Co-occurring IT Skills in Warwickshire

For the 6 months to 22 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Warwickshire region featuring 2nd Line Support in the job title.

1 4 (100.00%) Windows
1 4 (100.00%) LAN
1 4 (100.00%) WAN
1 4 (100.00%) Active Directory
2 3 (75.00%) TCP/IP
2 3 (75.00%) Windows 10
2 3 (75.00%) Office 365
2 3 (75.00%) Microsoft
3 2 (50.00%) Break/Fix
3 2 (50.00%) SCCM
3 2 (50.00%) Windows 7
3 2 (50.00%) Microsoft Office
3 2 (50.00%) ITIL
3 2 (50.00%) Automotive
3 2 (50.00%) Manufacturing
4 1 (25.00%) VMware
4 1 (25.00%) Citrix
4 1 (25.00%) SAN
4 1 (25.00%) MS Access
4 1 (25.00%) ADSL
4 1 (25.00%) VPN
4 1 (25.00%) DHCP
4 1 (25.00%) VMware Infrastructure
4 1 (25.00%) Driving Licence
4 1 (25.00%) Windows Server

2nd Line Support Skill Set
Co-occurring IT Skills in Warwickshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (50.00%) Microsoft Office
Cloud Services
1 3 (75.00%) Office 365
Communications & Networking
1 4 (100.00%) LAN
1 4 (100.00%) WAN
2 3 (75.00%) TCP/IP
3 1 (25.00%) ADSL
3 1 (25.00%) DHCP
3 1 (25.00%) SAN
3 1 (25.00%) VPN
Database & Business Intelligence
1 1 (25.00%) MS Access
General
1 2 (50.00%) Automotive
1 2 (50.00%) Manufacturing
Miscellaneous
1 1 (25.00%) Driving Licence
Operating Systems
1 4 (100.00%) Windows
2 3 (75.00%) Windows 10
3 2 (50.00%) Windows 7
4 1 (25.00%) Windows Server
Processes & Methodologies
1 2 (50.00%) Break/Fix
1 2 (50.00%) ITIL
System Software
1 4 (100.00%) Active Directory
2 1 (25.00%) VMware Infrastructure
Systems Management
1 2 (50.00%) SCCM
Vendors
1 3 (75.00%) Microsoft
2 1 (25.00%) Citrix
2 1 (25.00%) VMware