Period
to 20 November 2017

The median annual salary for a 1st Line Support Analyst was £19,625 in advertised job vacancies in the West Midlands during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England > West Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 305 316 285
Rank change year-on-year +11 -31 +19
Permanent jobs requiring a 1st Line Support Analyst 24 21 45
As % of all permanent IT jobs advertised in the West Midlands 0.24% 0.19% 0.41%
As % of the Job Titles category 0.25% 0.19% 0.43%
Number of salaries quoted 24 21 37
West Midlands median annual salary £19,625 £20,500 £20,000
Median salary % change year-on-year -4.27% +2.50% -4.76%
10th Percentile £16,763 £19,000 £16,500
90th Percentile £21,750 £25,000 £25,000
England median annual salary £21,500 £22,250 £21,500
% change year-on-year -3.37% +3.49% +1.18%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9736 10875 10545
% of permanent IT jobs with a recognized job title 96.42% 96.15% 96.59%
Number of salaries quoted 7999 8616 8763
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 1st Line Support Analyst in the West Midlands

1st Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in the West Midlands.

Salary trend for 1st Line Support Analyst in the West Midlands

1st Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the West Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +16 9 £18,250 -27.00%
Solihull 0 5 £21,000 -
Worcestershire -4 4 £20,500 +2.50%
Staffordshire +4 2 £18,250 -8.75%
Shropshire - 2 £20,000 -
Birmingham +18 1 £22,500 +9.76%
Wednesbury - 1 £20,000 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 November 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support Analyst in the job title.

1 20 (83.33%) Windows
1 20 (83.33%) Microsoft
2 14 (58.33%) Windows Server
3 12 (50.00%) ITIL
4 10 (41.67%) Microsoft Office
4 10 (41.67%) VMware
5 9 (37.50%) Active Directory
6 8 (33.33%) VMware Infrastructure
7 7 (29.17%) MS Exchange
8 6 (25.00%) Citrix
9 5 (20.83%) Dell
9 5 (20.83%) NetApp
9 5 (20.83%) Firewall
9 5 (20.83%) Management Information System
9 5 (20.83%) Hyper-V
9 5 (20.83%) Microsoft Azure
9 5 (20.83%) Problem Management
9 5 (20.83%) Capita
9 5 (20.83%) EqualLogic
9 5 (20.83%) Enterprise Storage
9 5 (20.83%) Process Improvement
9 5 (20.83%) Office 365
10 4 (16.67%) SQL
11 3 (12.50%) Oracle
11 3 (12.50%) SQL Server
11 3 (12.50%) Web Services
11 3 (12.50%) LAN
11 3 (12.50%) WAN
11 3 (12.50%) Internet
11 3 (12.50%) VMware Workstation

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (29.17%) MS Exchange
Applications
1 10 (41.67%) Microsoft Office
Cloud Services
1 5 (20.83%) Microsoft Azure
1 5 (20.83%) Office 365
2 3 (12.50%) Amazon AWS
Communications & Networking
1 5 (20.83%) Firewall
2 3 (12.50%) Internet
2 3 (12.50%) LAN
2 3 (12.50%) WAN
3 2 (8.33%) TCP/IP
Database & Business Intelligence
1 3 (12.50%) MongoDB
1 3 (12.50%) Oracle Database
1 3 (12.50%) SQL Server
General
1 2 (8.33%) Front Office
Libraries, Frameworks & Software Standards
1 3 (12.50%) Web Services
Miscellaneous
1 5 (20.83%) Enterprise Storage
1 5 (20.83%) Management Information System
2 2 (8.33%) Driving Licence
Operating Systems
1 20 (83.33%) Windows
2 14 (58.33%) Windows Server
3 2 (8.33%) Windows 8
4 1 (4.17%) Mac OS
4 1 (4.17%) Windows 10
4 1 (4.17%) Windows 7
Processes & Methodologies
1 12 (50.00%) ITIL
2 5 (20.83%) Problem Management
2 5 (20.83%) Process Improvement
3 2 (8.33%) Data Protection
Programming Languages
1 4 (16.67%) SQL
2 3 (12.50%) Bash Shell
Qualifications
1 3 (12.50%) Degree
2 2 (8.33%) Microsoft Certification
Quality Assurance & Compliance
1 2 (8.33%) SLA
System Software
1 9 (37.50%) Active Directory
2 8 (33.33%) VMware Infrastructure
3 5 (20.83%) Hyper-V
4 3 (12.50%) VMware Workstation
5 1 (4.17%) XenApp
Vendors
1 20 (83.33%) Microsoft
2 10 (41.67%) VMware
3 6 (25.00%) Citrix
4 5 (20.83%) Capita
4 5 (20.83%) Dell
4 5 (20.83%) EqualLogic
4 5 (20.83%) NetApp
5 3 (12.50%) Oracle