Period
to 20 November 2017

The median contractor rate for a 1st Line Support Analyst was £115 per day in advertised job vacancies in the West Midlands during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Analyst
England > West Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 169 198 151
Rank change year-on-year +29 -47 +6
Contract jobs requiring a 1st Line Support Analyst 18 13 25
As % of all contract IT jobs advertised in the West Midlands 0.37% 0.21% 0.50%
As % of the Job Titles category 0.40% 0.22% 0.53%
Number of daily rates quoted 9 0 10
West Midlands median daily rate £115 - £183
10th Percentile £100 - £100
90th Percentile £119 - £200
England median daily rate £120 £123 £135
% change year-on-year -2.04% -9.26% +5.88%
Number of hourly rates quoted 3 7 17
West Midlands median hourly rate £10.62 £12.00 £15.00
Median hourly rate % change year-on-year -11.50% -20.00% +20.00%
10th Percentile £9.99 £10.45 £10.50
90th Percentile £16.19 £16.70 £17.00
England median hourly rate £12.00 £12.25 £13.50
% change year-on-year -2.04% -9.26% +8.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4542 5822 4705
% of contract IT jobs with a recognized job title 94.59% 95.05% 94.80%
Number of daily rates quoted 2864 3494 2693
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £234 £213
90th Percentile £540 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 200 236 274
West Midlands median hourly rate £17.38 £15.00 £17.00
Median hourly rate % change year-on-year +15.83% -11.76% +5.07%
10th Percentile £10.50 £10.00 £10.54
90th Percentile £43.75 £38.75 £38.75
England median hourly rate £18.69 £18.50 £18.00
% change year-on-year +1.00% +2.78% +9.09%

1st Line Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 1st Line Support Analyst in the West Midlands

1st Line Support Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Analyst in the West Midlands.

Contractor daily rate trend for 1st Line Support Analyst in the West Midlands

1st Line Support Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Analyst in the West Midlands.

Contractor hourly rate trend for 1st Line Support Analyst in the West Midlands

1st Line Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the West Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham - 6 - -
Coventry +19 5 £115 -
Warwickshire +2 2 £115 -
Solihull - 2 £100 -
West Bromwich - 1 £118 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 November 2017, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 1st Line Support Analyst in the job title.

1 10 (55.56%) Windows
2 9 (50.00%) ITIL
3 6 (33.33%) SLA
3 6 (33.33%) Microsoft
3 6 (33.33%) Active Directory
4 5 (27.78%) Microsoft Office
5 4 (22.22%) Degree
6 3 (16.67%) Apple iOS
6 3 (16.67%) ITIL V3
6 3 (16.67%) Problem Management
6 3 (16.67%) SC Cleared
6 3 (16.67%) Security Cleared
6 3 (16.67%) Computer Science
6 3 (16.67%) Computer Science Degree
7 2 (11.11%) McAfee
7 2 (11.11%) ITSM
7 2 (11.11%) Identity Management
7 2 (11.11%) Management Information System
7 2 (11.11%) VMware
7 2 (11.11%) LANDesk
7 2 (11.11%) Windows Server
7 2 (11.11%) Android
7 2 (11.11%) Windows 7
7 2 (11.11%) Google
7 2 (11.11%) Incident Management
7 2 (11.11%) Process Improvement
7 2 (11.11%) Root Cause Analysis
7 2 (11.11%) Office 365
7 2 (11.11%) Analytical Skills
8 1 (5.56%) Data Centre

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (27.78%) Microsoft Office
Cloud Services
1 2 (11.11%) Office 365
Communications & Networking
1 1 (5.56%) Internet
1 1 (5.56%) Intranet
1 1 (5.56%) LAN
1 1 (5.56%) WAN
Libraries, Frameworks & Software Standards
1 1 (5.56%) CSS
1 1 (5.56%) HTML
Miscellaneous
1 3 (16.67%) Computer Science
2 2 (11.11%) Analytical Skills
2 2 (11.11%) Management Information System
3 1 (5.56%) Data Centre
Operating Systems
1 10 (55.56%) Windows
2 3 (16.67%) Apple iOS
3 2 (11.11%) Android
3 2 (11.11%) Windows 7
3 2 (11.11%) Windows Server
4 1 (5.56%) Unix
Processes & Methodologies
1 9 (50.00%) ITIL
2 3 (16.67%) ITIL V3
2 3 (16.67%) Problem Management
3 2 (11.11%) Identity Management
3 2 (11.11%) Incident Management
3 2 (11.11%) ITSM
3 2 (11.11%) Process Improvement
3 2 (11.11%) Root Cause Analysis
4 1 (5.56%) Change Management
4 1 (5.56%) Service Delivery
4 1 (5.56%) Service Delivery Management
4 1 (5.56%) Service Management
Programming Languages
1 1 (5.56%) JavaScript
1 1 (5.56%) SQL
1 1 (5.56%) Tcl
Qualifications
1 4 (22.22%) Degree
2 3 (16.67%) Computer Science Degree
2 3 (16.67%) SC Cleared
2 3 (16.67%) Security Cleared
Quality Assurance & Compliance
1 6 (33.33%) SLA
System Software
1 6 (33.33%) Active Directory
Vendors
1 6 (33.33%) Microsoft
2 2 (11.11%) Google
2 2 (11.11%) LANDesk
2 2 (11.11%) McAfee
2 2 (11.11%) VMware
3 1 (5.56%) Apple