6 of 6 1st Line Support Analyst Jobs in the UK

Role Overview As a 1st Line Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from … to 11pm, with later shifts occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. … Responsibilities Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a more »

Technical Analyst (1st Line Support) Newport (based on-site full time) £24-26,000/annum Are you passionate about IT and eager to join a dynamic and award-winning team? We're looking for a motivated Technical Analyst to join … of contact for customers, managing and resolving tickets via phone, email, or portal. Diagnose and troubleshoot issues, escalating complex problems to senior teams. Support systems including physical servers, virtualized environments, network devices, and workstations. Liaise with third-party providers and vendors for effective issue resolution. Your Skills & Experience … Previous experience in a Managed Service Provider or Technical Support team. Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management. Familiarity with ticketing systems, incident management, and basic SharePoint administration. Relevant qualifications (CompTIA, Azure, AWS, etc.) are advantageous but not essential. more »

Company description: ClearCourse Job description: The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base. You will be the first point of contact for our customers, via the telephone, emails more »

Application Support & Administration Specialist Location: Fully onsite in Luton (LU4) Salary: Competitive Are you passionate about systems, technology, and problem-solving? Our client is looking for an Application Support & Administration Specialist to join a dynamic and innovative team in Luton. This is a full-time, fully … onsite role, offering an exciting opportunity for someone with a passion for technology and a drive to make an impact. Role Overview As a 1st/2nd Line Application Support Specialist, you will act as the primary contact for technical support across the … will handle technical and complex queries, ensure smooth operation through regular tasks and reports, and contribute to impactful business projects. Key Responsibilities Technical Support: Provide expert support for business applications, including ERP systems, and resolve technical issues. Incident Management: Address helpdesk tickets, manage support more »

Application Support & Administration Specialist Location: Fully onsite in Luton (LU4) Salary: Competitive Are you passionate about systems, technology, and problem-solving? Our client is looking for an Application Support & Administration Specialist to join a dynamic and innovative team in Luton. This is a full-time, fully … onsite role, offering an exciting opportunity for someone with a passion for technology and a drive to make an impact. Role Overview As a 1st/2nd Line Application Support Specialist, you will act as the primary contact for technical support across the … will handle technical and complex queries, ensure smooth operation through regular tasks and reports, and contribute to impactful business projects. Key Responsibilities Technical Support: Provide expert support for business applications, including ERP systems, and resolve technical issues. Incident Management: Address helpdesk tickets, manage support more »

I'm looking for a couple of top-notch First-Line tech support specialists to join my well-known, market-leading client in Leicester to provide only the very best tech support to end-user ensuring that any issues are resolved efficiently and only … will play a key role in enhancing service operations, support compliance and ensure overall customer satisfaction! You'll bring commercial exposure within 1st Line Support - You'll follow established processes to ensure service quality and overall user satisfaction. You'll also keep your more »