1st/2nd Line Support
England > West Midlands
The median 1st/2nd Line Support salary in the West Midlands is £28,500 per year, according to job vacancies posted during the 6 months leading to 12 January 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 12 Jan 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 165 | 194 | 182 |
| Rank change year-on-year | +29 | -12 | +89 |
| Permanent jobs requiring a 1st/2nd Line Support | 8 | 2 | 6 |
| As % of all permanent jobs in the West Midlands | 0.15% | 0.048% | 0.16% |
| As % of the Job Titles category | 0.17% | 0.052% | 0.17% |
| Number of salaries quoted | 8 | 0 | 6 |
| 10th Percentile | - | - | £24,563 |
| 25th Percentile | £28,000 | - | £25,844 |
| Median annual salary (50th Percentile) | £28,500 | - | £27,000 |
| Median % change year-on-year | - | - | -2.70% |
| 75th Percentile | £29,500 | - | £27,500 |
| 90th Percentile | - | - | £30,000 |
| England median annual salary | £30,000 | £35,000 | £31,500 |
| % change year-on-year | -14.29% | +11.11% | +5.00% |
All Permanent IT Job Roles
West Midlands
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the West Midlands with a recognized job title | 4,708 | 3,866 | 3,553 |
| % of permanent jobs with a recognized job title | 89.73% | 93.34% | 93.82% |
| Number of salaries quoted | 2,707 | 1,848 | 2,958 |
| 10th Percentile | £28,750 | £31,500 | £26,500 |
| 25th Percentile | £36,250 | £40,000 | £35,000 |
| Median annual salary (50th Percentile) | £50,000 | £52,500 | £49,000 |
| Median % change year-on-year | -4.76% | +7.14% | -6.67% |
| 75th Percentile | £67,500 | £67,500 | £62,500 |
| 90th Percentile | £83,750 | £80,000 | £75,000 |
| England median annual salary | £55,000 | £60,000 | £57,965 |
| % change year-on-year | -8.33% | +3.51% | -5.75% |
1st/2nd Line Support
Job Vacancy Trend in the West Midlands
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support' in the job title relative to all permanent IT jobs advertised in the West Midlands.
1st/2nd Line Support
Salary Trend in the West Midlands
Salary distribution trend for 1st/2nd Line Support job vacancies in the West Midlands.
1st/2nd Line Support
Job Locations in the West Midlands
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the West Midlands region over the 6 months to 12 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Warwickshire | - | 4 | £28,000 | - | 2 |
| Worcestershire | - | 4 | £29,000 | - | |
| 1st/2nd Line Support England |
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1st/2nd Line Support Skill Set
Top 10 Co-Occurring Skills & Capabilities in the West Midlands
For the 6 months to 12 January 2026, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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