Period
to 22 March 2019

The median annual salary for a Support Officer was £22,500 in advertised job vacancies in the West Midlands during the 6 months to 22 March 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Officer
England > West Midlands
6 months to
22 Mar 2019
Same period 2018 Same period 2017
Rank 282 326 299
Rank change year-on-year +44 -27 +14
Permanent jobs requiring a Support Officer 4 4 14
As % of all permanent IT jobs advertised in the West Midlands 0.050% 0.041% 0.14%
As % of the Job Titles category 0.052% 0.042% 0.14%
Number of salaries quoted 3 4 14
West Midlands median annual salary £22,500 £24,000 £27,500
Median salary % change year-on-year -6.25% -12.73% +29.41%
10th Percentile £21,050 £21,400 £20,500
90th Percentile £34,350 £27,700 £28,779
England median annual salary £30,000 £29,635 £28,791
% change year-on-year +1.23% +2.93% +7.63%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,656 9,524 9,683
% of permanent IT jobs with a recognized job title 95.52% 96.57% 97.01%
Number of salaries quoted 5,819 7,449 7,850
West Midlands median annual salary £44,000 £41,000 £40,000
Median salary % change year-on-year +7.32% +2.50% -
10th Percentile £26,250 £24,000 £24,250
90th Percentile £67,500 £65,000 £62,500
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Support Officer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Officer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Officer in the West Midlands

Support Officer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Officer in the West Midlands.

Salary trend for Support Officer in the West Midlands

Support Officer
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Support Officer in the West Midlands over the 6 months to 22 March 2019.

Salary histogram for Support Officer in the West Midlands

Support Officer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the West Midlands region over the 6 months to 22 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +13 1 - -
Birmingham +10 1 £36,000 +46.94% 1
Worcestershire - 1 £22,000 -
Support Officer
England

Support Officer Skill Set
Top 24 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 March 2019, Support Officer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Officer in the job title.

1 3 (75.00%) Project Management
2 2 (50.00%) Continuous Improvement
2 2 (50.00%) Cybersecurity
2 2 (50.00%) Analytical Skills
3 1 (25.00%) Billing
3 1 (25.00%) Document Management
3 1 (25.00%) PMO
3 1 (25.00%) Programme Delivery
3 1 (25.00%) Self-Motivation
3 1 (25.00%) Problem-Solving
3 1 (25.00%) Project Planning
3 1 (25.00%) Mathematics
3 1 (25.00%) Telecoms
3 1 (25.00%) Finance
3 1 (25.00%) Business Continuity
3 1 (25.00%) Programme Management
3 1 (25.00%) Microsoft Project
3 1 (25.00%) Microsoft Office
3 1 (25.00%) PRINCE2
3 1 (25.00%) Microsoft Excel
3 1 (25.00%) Microsoft
3 1 (25.00%) Internet
3 1 (25.00%) Configuration Management
3 1 (25.00%) Primavera

Support Officer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (25.00%) Microsoft Excel
1 1 (25.00%) Microsoft Office
1 1 (25.00%) Microsoft Project
Business Applications
1 1 (25.00%) Primavera
Communications & Networking
1 1 (25.00%) Internet
General
1 1 (25.00%) Billing
1 1 (25.00%) Finance
1 1 (25.00%) Telecoms
Miscellaneous
1 2 (50.00%) Analytical Skills
2 1 (25.00%) Self-Motivation
Processes & Methodologies
1 3 (75.00%) Project Management
2 2 (50.00%) Continuous Improvement
2 2 (50.00%) Cybersecurity
3 1 (25.00%) Business Continuity
3 1 (25.00%) Configuration Management
3 1 (25.00%) Document Management
3 1 (25.00%) Mathematics
3 1 (25.00%) PRINCE2
3 1 (25.00%) Problem-Solving
3 1 (25.00%) Programme Delivery
3 1 (25.00%) Programme Management
3 1 (25.00%) Project Planning
Quality Assurance & Compliance
1 1 (25.00%) PMO
Vendors
1 1 (25.00%) Microsoft