Period
to 18 October 2018

The median contractor rate for a Support Officer was £260 per day in advertised job vacancies in the West Midlands during the 6 months to 18 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Officer
England > West Midlands
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 188 165 199
Rank change year-on-year -23 +34 -39
Contract jobs requiring a Support Officer 15 21 16
As % of all contract IT jobs advertised in the West Midlands 0.29% 0.45% 0.26%
As % of the Job Titles category 0.31% 0.48% 0.27%
Number of daily rates quoted 2 15 12
West Midlands median daily rate £260 £275 £208
Median daily rate % change year-on-year -5.45% +32.53% -23.15%
10th Percentile £219 £106 £130
90th Percentile £293 £311 £299
England median daily rate £245 £275 £230
% change year-on-year -10.91% +19.57% +1.10%
Number of hourly rates quoted 10 4 1
West Midlands median hourly rate £15.00 £13.08 £11.50
Median hourly rate % change year-on-year +14.70% +13.72% -20.69%
10th Percentile £12.91 £12.36 £10.75
90th Percentile £22.98 £14.75 £12.25
England median hourly rate £17.49 £13.02 £16.00
% change year-on-year +34.38% -18.66% -4.48%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,796 4,380 5,891
% of contract IT jobs with a recognized job title 94.32% 94.64% 94.79%
Number of daily rates quoted 2,911 2,754 3,508
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +8.11%
10th Percentile £231 £213 £234
90th Percentile £575 £544 £540
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 218 197 224
West Midlands median hourly rate £15.50 £16.41 £15.00
Median hourly rate % change year-on-year -5.52% +9.37% -14.29%
10th Percentile £10.88 £10.42 £10.00
90th Percentile £31.87 £50.00 £38.75
England median hourly rate £18.18 £18.70 £18.50
% change year-on-year -2.77% +1.08% +4.11%

Support Officer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Officer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Officer in the West Midlands

Support Officer
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Officer in the West Midlands.

Contractor daily rate trend for Support Officer in the West Midlands

Support Officer
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Officer in the West Midlands.

Contractor hourly rate trend for Support Officer in the West Midlands

Support Officer
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Support Officer in the West Midlands over the 6 months to 18 October 2018.

Contractor hourly rate histogram for Support Officer in the West Midlands

Support Officer
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Officer within the West Midlands region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wolverhampton -5 5 - -
Birmingham +1 3 - -
Staffordshire -7 2 - -
Coventry -27 2 £300 +4.35%
Herefordshire - 2 £220 -
Support Officer
England

Support Officer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 October 2018, Support Officer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Support Officer in the job title.

1 11 (73.33%) ITIL
2 8 (53.33%) Microsoft Office
3 6 (40.00%) Windows
3 6 (40.00%) Microsoft
4 5 (33.33%) Fat Client
4 5 (33.33%) Windows 7
4 5 (33.33%) Thin Client
4 5 (33.33%) Data Security
4 5 (33.33%) Microsoft Project
4 5 (33.33%) MS Exchange
4 5 (33.33%) Active Directory
5 4 (26.67%) PRINCE2
5 4 (26.67%) Project Management
5 4 (26.67%) MS Visio
6 2 (13.33%) ITIL Foundation Certificate
6 2 (13.33%) Earned Value Management
6 2 (13.33%) Mathematics
6 2 (13.33%) Service Management
6 2 (13.33%) Change Management
6 2 (13.33%) ITSM
6 2 (13.33%) Intranet
6 2 (13.33%) Management Information System
6 2 (13.33%) Risk Management
6 2 (13.33%) Telecoms
6 2 (13.33%) Finance
6 2 (13.33%) Military
6 2 (13.33%) Programme Management
6 2 (13.33%) SharePoint
7 1 (6.67%) MCSE
7 1 (6.67%) MCSA

Support Officer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (33.33%) MS Exchange
2 2 (13.33%) SharePoint
Applications
1 8 (53.33%) Microsoft Office
2 5 (33.33%) Microsoft Project
3 4 (26.67%) MS Visio
Communications & Networking
1 2 (13.33%) Intranet
2 1 (6.67%) Cisco ASA
2 1 (6.67%) Network Security
2 1 (6.67%) VoIP
General
1 2 (13.33%) Finance
1 2 (13.33%) Military
1 2 (13.33%) Telecoms
2 1 (6.67%) Electronics
2 1 (6.67%) Manufacturing
2 1 (6.67%) Marketing
Miscellaneous
1 5 (33.33%) Fat Client
1 5 (33.33%) Thin Client
2 2 (13.33%) Management Information System
Operating Systems
1 6 (40.00%) Windows
2 5 (33.33%) Windows 7
3 1 (6.67%) Unix
Processes & Methodologies
1 11 (73.33%) ITIL
2 5 (33.33%) Data Security
3 4 (26.67%) PRINCE2
3 4 (26.67%) Project Management
4 2 (13.33%) Change Management
4 2 (13.33%) Earned Value Management
4 2 (13.33%) ITSM
4 2 (13.33%) Mathematics
4 2 (13.33%) Programme Management
4 2 (13.33%) Risk Management
4 2 (13.33%) Service Management
5 1 (6.67%) Business Intelligence
5 1 (6.67%) Configuration Management
5 1 (6.67%) Data Protection
5 1 (6.67%) Decision-Making
5 1 (6.67%) Digital Marketing
5 1 (6.67%) Kalman Filter
5 1 (6.67%) Process Improvement
5 1 (6.67%) Project Planning
5 1 (6.67%) Waterfall
Qualifications
1 2 (13.33%) ITIL Foundation Certificate
2 1 (6.67%) CCNA
2 1 (6.67%) Cisco Certification
2 1 (6.67%) DV Cleared
2 1 (6.67%) ITIL Certification
2 1 (6.67%) MCSA
2 1 (6.67%) MCSE
2 1 (6.67%) Microsoft Certification
2 1 (6.67%) PRINCE2 Certification
2 1 (6.67%) PRINCE2 Practitioner
2 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 1 (6.67%) GDPR
1 1 (6.67%) PMO
System Software
1 5 (33.33%) Active Directory
Systems Management
1 1 (6.67%) Cisco UCCX
Vendors
1 6 (40.00%) Microsoft
2 1 (6.67%) Cisco
2 1 (6.67%) SAP