Period
to 15 November 2018

The median annual salary for a Support Officer was £27,250 in advertised job vacancies in England during the 6 months to 15 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Officer
UK > England
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 1027 1071 1081
Rank change year-on-year +44 +10 +43
Permanent jobs requiring a Support Officer 96 99 134
As % of all permanent IT jobs advertised in England 0.063% 0.058% 0.074%
As % of the Job Titles category 0.066% 0.061% 0.077%
Number of salaries quoted 70 77 120
England median annual salary £27,250 £27,500 £29,000
Median salary % change year-on-year -0.91% -5.17% +11.54%
10th Percentile £21,225 £17,750 £20,450
90th Percentile £33,875 £43,238 £38,750
UK median annual salary £27,500 £27,500 £29,000
% change year-on-year - -5.17% +11.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 145,583 162,315 174,205
% of permanent IT jobs with a recognized job title 95.98% 95.90% 96.60%
Number of salaries quoted 118,340 131,194 147,115
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £83,750 £78,750 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Support Officer
Job Vacancy Trend in England

Job postings that featured Support Officer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Officer in England

Support Officer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Officer in England.

Salary trend for Support Officer in England

Support Officer
Salary Histogram in England

The salary distribution of IT jobs citing Support Officer in England over the 6 months to 15 November 2018.

Salary histogram for Support Officer in England

Support Officer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the England region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +57 38 £27,653 -20.99% 7
South West +16 15 £26,000 -11.11% 3
North of England +12 14 £26,469 +39.31% 5
Midlands +18 13 £27,511 -15.35% 6
Yorkshire +29 9 £30,000 +10.09% 4
East of England +32 8 £20,000 -28.57% 2
South East +23 8 £30,000 +9.09% 3
West Midlands +37 7 £24,219 +5.30% 4
East Midlands 0 6 £29,522 -26.20% 2
North West +20 5 £25,437 +35.66% 1
Support Officer
UK

Support Officer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 15 November 2018, Support Officer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Officer in the job title.

1 43 (44.79%) Project Management
2 35 (36.46%) PMO
3 30 (31.25%) Finance
4 23 (23.96%) Microsoft Office
5 22 (22.92%) Microsoft Excel
5 22 (22.92%) Microsoft PowerPoint
6 20 (20.83%) Microsoft
7 17 (17.71%) SharePoint
8 16 (16.67%) PRINCE2
9 15 (15.63%) Agile Software Development
9 15 (15.63%) Office 365
10 14 (14.58%) Microsoft Project
11 13 (13.54%) Windows
12 11 (11.46%) CRM
12 11 (11.46%) ITIL
12 11 (11.46%) Stakeholder Management
13 10 (10.42%) Active Directory
14 9 (9.38%) PRINCE
14 9 (9.38%) Security Cleared
15 8 (8.33%) Change Management
15 8 (8.33%) MS Visio
15 8 (8.33%) Problem-Solving
16 7 (7.29%) Windows 10
16 7 (7.29%) Windows 7
16 7 (7.29%) Management Information System
17 6 (6.25%) NHS
17 6 (6.25%) Internet
17 6 (6.25%) QA
17 6 (6.25%) Scrum
17 6 (6.25%) Retail

Support Officer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (17.71%) SharePoint
2 5 (5.21%) Umbraco
3 2 (2.08%) MS Exchange
4 1 (1.04%) CMS
Applications
1 23 (23.96%) Microsoft Office
2 22 (22.92%) Microsoft Excel
2 22 (22.92%) Microsoft PowerPoint
3 14 (14.58%) Microsoft Project
4 8 (8.33%) MS Visio
Business Applications
1 1 (1.04%) Dynamics NAV
1 1 (1.04%) Primavera
Cloud Services
1 15 (15.63%) Office 365
2 6 (6.25%) Microsoft Azure
Communications & Networking
1 6 (6.25%) Internet
2 5 (5.21%) Skype
2 5 (5.21%) WebEx
3 4 (4.17%) DHCP
3 4 (4.17%) DNS
4 3 (3.13%) Intranet
4 3 (3.13%) TCP/IP
5 2 (2.08%) LAN
5 2 (2.08%) WAN
5 2 (2.08%) Wireless
6 1 (1.04%) Firewall
6 1 (1.04%) MPLS
6 1 (1.04%) Unified Communications
6 1 (1.04%) VLAN
6 1 (1.04%) Wi-Fi
Database & Business Intelligence
1 5 (5.21%) SQL Server
2 2 (2.08%) GIS
Development Applications
1 5 (5.21%) Visual Studio
2 1 (1.04%) Visual Studio Team System
General
1 30 (31.25%) Finance
2 6 (6.25%) Retail
3 2 (2.08%) Local Government
3 2 (2.08%) Publishing
4 1 (1.04%) Pharmaceutical
4 1 (1.04%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.04%) CSS
1 1 (1.04%) HTML
1 1 (1.04%) SAP BC
1 1 (1.04%) Web Dynpro
1 1 (1.04%) Web Services
Miscellaneous
1 7 (7.29%) Management Information System
2 6 (6.25%) NHS
3 4 (4.17%) Fintech
3 4 (4.17%) Internet of Things
4 3 (3.13%) Analytical Skills
4 3 (3.13%) Self-Motivation
4 3 (3.13%) Smartphone
5 2 (2.08%) Graphic Design
5 2 (2.08%) Social Media
6 1 (1.04%) Freedom of Information
6 1 (1.04%) iPad
6 1 (1.04%) iPhone
6 1 (1.04%) Mobile App
6 1 (1.04%) RIA
6 1 (1.04%) Video Conferencing
Operating Systems
1 13 (13.54%) Windows
2 7 (7.29%) Windows 10
2 7 (7.29%) Windows 7
3 4 (4.17%) Windows Server
3 4 (4.17%) Windows Server 2012
4 3 (3.13%) Mac OS X
4 3 (3.13%) Windows 8
4 3 (3.13%) Windows Server 2008
5 1 (1.04%) Android
5 1 (1.04%) Apple iOS
5 1 (1.04%) Mac OS
5 1 (1.04%) Windows Phone
5 1 (1.04%) Windows Phone 7
5 1 (1.04%) Windows XP
Processes & Methodologies
1 43 (44.79%) Project Management
2 16 (16.67%) PRINCE2
3 15 (15.63%) Agile Software Development
4 11 (11.46%) CRM
4 11 (11.46%) ITIL
4 11 (11.46%) Stakeholder Management
5 9 (9.38%) PRINCE
6 8 (8.33%) Change Management
6 8 (8.33%) Problem-Solving
7 6 (6.25%) Line Management
7 6 (6.25%) Scrum
8 5 (5.21%) Change Control
8 5 (5.21%) Configuration Management
8 5 (5.21%) Data Security
8 5 (5.21%) Logistics
8 5 (5.21%) MVC
8 5 (5.21%) Programme Management
8 5 (5.21%) Project Planning
9 4 (4.17%) Analytics
9 4 (4.17%) Data Analytics
Programming Languages
1 2 (2.08%) C
2 1 (1.04%) JavaScript
2 1 (1.04%) SQL
Qualifications
1 9 (9.38%) Security Cleared
2 5 (5.21%) Degree
2 5 (5.21%) MCSE
2 5 (5.21%) Microsoft Certification
2 5 (5.21%) SC Cleared
3 4 (4.17%) MAPM
3 4 (4.17%) PRINCE2 Practitioner
4 3 (3.13%) CTC Cleared
5 2 (2.08%) BPSS Clearance
6 1 (1.04%) DBS Check
6 1 (1.04%) DV Cleared
6 1 (1.04%) ECDL
6 1 (1.04%) HNC
6 1 (1.04%) HND
6 1 (1.04%) ITIL Certification
6 1 (1.04%) ITIL Foundation Certificate
6 1 (1.04%) MOS
6 1 (1.04%) PRINCE2 Certification
Quality Assurance & Compliance
1 35 (36.46%) PMO
2 6 (6.25%) QA
3 2 (2.08%) GDPR
3 2 (2.08%) SLA
4 1 (1.04%) ISO/IEC 20000
System Software
1 10 (10.42%) Active Directory
2 1 (1.04%) Hyper-V
Systems Management
1 5 (5.21%) SCCM
2 1 (1.04%) SCSM
2 1 (1.04%) Systems Management Server (SMS)
Vendors
1 20 (20.83%) Microsoft
2 5 (5.21%) SAP
3 3 (3.13%) Citrix
4 2 (2.08%) Adobe
4 2 (2.08%) VMware
5 1 (1.04%) Apple
5 1 (1.04%) Cisco
5 1 (1.04%) MobileIron
5 1 (1.04%) Sophos
5 1 (1.04%) Symantec