Period
to 13 December 2019

The median annual salary for a Support Officer was £24,000 in advertised job vacancies in England during the 6 months to 13 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Officer
UK > England
6 months to
13 Dec 2019
Same period 2018 Same period 2017
Rank 919 1035 1077
Rank change year-on-year +116 +42 -13
Permanent jobs requiring a Support Officer 97 79 112
As % of all permanent IT jobs advertised in England 0.079% 0.053% 0.066%
As % of the Job Titles category 0.083% 0.056% 0.069%
Number of salaries quoted 84 52 91
England median annual salary £24,000 £27,653 £27,795
Median salary % change year-on-year -13.21% -0.51% -0.73%
10th Percentile £16,500 £21,250 £18,500
90th Percentile £41,338 £33,750 £45,500
UK median annual salary £25,500 £27,653 £27,795
% change year-on-year -7.78% -0.51% -2.42%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 117,526 142,024 162,023
% of permanent IT jobs with a recognized job title 95.65% 95.95% 96.03%
Number of salaries quoted 94,956 115,014 131,389
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,500 £28,000 £27,500
90th Percentile £86,250 £83,750 £80,000
UK median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% +2.11%

Support Officer
Job Vacancy Trend in England

Job postings that featured Support Officer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Officer in England

Support Officer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Officer in England.

Salary trend for Support Officer in England

Support Officer
Salary Histogram in England

The salary distribution of IT jobs citing Support Officer in England over the 6 months to 13 December 2019.

Salary histogram for Support Officer in England

Support Officer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the England region over the 6 months to 13 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +91 41 £28,876 +3.77% 6
Midlands +37 20 £22,625 -23.36% 3
West Midlands +55 19 £22,500 -1.10% 3
North of England +61 15 £32,000 +11.30% 8
South West +21 13 £17,000 -34.62% 2
North West +53 10 £33,875 +53.98% 5
South East +34 5 £27,500 -8.33% 3
East of England +55 3 £22,500 -
North East - 3 £31,000 - 2
Yorkshire +37 2 £42,500 +41.67% 1
East Midlands +11 1 £24,000 -18.70%
Support Officer
UK

Support Officer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 13 December 2019, Support Officer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Officer in the job title.

1 43 (44.33%) Project Management
2 34 (35.05%) Microsoft
3 29 (29.90%) Microsoft Excel
4 24 (24.74%) Microsoft Office
5 18 (18.56%) Police
6 17 (17.53%) Security Cleared
7 16 (16.49%) Mentoring
8 15 (15.46%) Local Government
8 15 (15.46%) Finance
9 14 (14.43%) Law
9 14 (14.43%) Problem-Solving
10 13 (13.40%) PMO
10 13 (13.40%) Analytics
10 13 (13.40%) Project Delivery
10 13 (13.40%) PRINCE2
10 13 (13.40%) Capita
10 13 (13.40%) Mathematics
11 11 (11.34%) Degree
11 11 (11.34%) Public Sector
11 11 (11.34%) Analytical Skills
12 10 (10.31%) Microsoft PowerPoint
13 9 (9.28%) Risk Management
14 8 (8.25%) Office 365
14 8 (8.25%) Decision-Making
15 7 (7.22%) Portfolio Management
15 7 (7.22%) Internet
15 7 (7.22%) Active Directory
15 7 (7.22%) SQL
16 6 (6.19%) Cisco
16 6 (6.19%) Fire and Rescue

Support Officer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.06%) Skype for Business
2 1 (1.03%) Exchange Server 2013
2 1 (1.03%) MS Exchange
2 1 (1.03%) MS Project Server
2 1 (1.03%) SharePoint
Applications
1 29 (29.90%) Microsoft Excel
2 24 (24.74%) Microsoft Office
3 10 (10.31%) Microsoft PowerPoint
4 2 (2.06%) Microsoft Project
Business Applications
1 3 (3.09%) Dynamics CRM
2 2 (2.06%) iTrent
2 2 (2.06%) Magento
2 2 (2.06%) Raiser's Edge
2 2 (2.06%) Unit4 Business World
3 1 (1.03%) Dynamics NAV
3 1 (1.03%) NetSuite
Cloud Services
1 8 (8.25%) Office 365
2 1 (1.03%) AWS
2 1 (1.03%) Azure
2 1 (1.03%) Dynamics 365
2 1 (1.03%) G Suite
2 1 (1.03%) GCP
2 1 (1.03%) IBM Cloud
2 1 (1.03%) SoftLayer
Communications & Networking
1 7 (7.22%) Internet
2 2 (2.06%) LAN
2 2 (2.06%) Skype
2 2 (2.06%) TCP/IP
2 2 (2.06%) WAN
3 1 (1.03%) DHCP
3 1 (1.03%) DNS
3 1 (1.03%) Firewall
3 1 (1.03%) IPsec
3 1 (1.03%) NAS
3 1 (1.03%) PPTP
3 1 (1.03%) SAN
3 1 (1.03%) SMTP
3 1 (1.03%) SSH
3 1 (1.03%) VLAN
3 1 (1.03%) VoIP
3 1 (1.03%) VPN
Database & Business Intelligence
1 4 (4.12%) SQL Server
2 2 (2.06%) SQL Server 2008
2 2 (2.06%) SQL Server Integration Services
3 1 (1.03%) MySQL
3 1 (1.03%) Relational Database
General
1 18 (18.56%) Police
2 15 (15.46%) Finance
2 15 (15.46%) Local Government
3 14 (14.43%) Law
4 11 (11.34%) Public Sector
5 6 (6.19%) Fire and Rescue
6 2 (2.06%) Manufacturing
6 2 (2.06%) Marketing
6 2 (2.06%) Retail
7 1 (1.03%) Advertising
7 1 (1.03%) French Language
7 1 (1.03%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.03%) .NET
1 1 (1.03%) COM
1 1 (1.03%) CSS
1 1 (1.03%) CSS3
1 1 (1.03%) HTML
1 1 (1.03%) HTML5
1 1 (1.03%) jQuery
Miscellaneous
1 11 (11.34%) Analytical Skills
2 3 (3.09%) Self-Motivation
3 2 (2.06%) Management Information System
3 2 (2.06%) User Experience
3 2 (2.06%) W3C
4 1 (1.03%) Cybercrime
4 1 (1.03%) Data Protection Act
4 1 (1.03%) LIMS
4 1 (1.03%) Replication
4 1 (1.03%) Video Conferencing
Operating Systems
1 5 (5.15%) Windows
2 3 (3.09%) Windows Server
3 2 (2.06%) Android
3 2 (2.06%) Windows 7
4 1 (1.03%) Apple iOS
4 1 (1.03%) Windows 10
4 1 (1.03%) Windows Server 2003
4 1 (1.03%) Windows Server 2008
Processes & Methodologies
1 43 (44.33%) Project Management
2 16 (16.49%) Mentoring
3 14 (14.43%) Problem-Solving
4 13 (13.40%) Analytics
4 13 (13.40%) Mathematics
4 13 (13.40%) PRINCE2
4 13 (13.40%) Project Delivery
5 9 (9.28%) Risk Management
6 8 (8.25%) Decision-Making
7 7 (7.22%) Portfolio Management
8 6 (6.19%) Resource Management
9 5 (5.15%) Agile Software Development
9 5 (5.15%) Collaborative Working
9 5 (5.15%) Computer Science
9 5 (5.15%) Project Governance
9 5 (5.15%) Stakeholder Engagement
9 5 (5.15%) Stakeholder Management
10 4 (4.12%) Business Continuity
10 4 (4.12%) Case Management
10 4 (4.12%) Change Control
Programming Languages
1 7 (7.22%) SQL
2 3 (3.09%) T-SQL
Qualifications
1 17 (17.53%) Security Cleared
2 11 (11.34%) Degree
3 5 (5.15%) Computer Science Degree
4 4 (4.12%) CCNA
4 4 (4.12%) Cisco Certification
5 2 (2.06%) Master's Degree
5 2 (2.06%) PRINCE2 Certification
6 1 (1.03%) Microsoft Certification
Quality Assurance & Compliance
1 13 (13.40%) PMO
2 2 (2.06%) SLA
3 1 (1.03%) Cyber Essentials
3 1 (1.03%) GAMP
3 1 (1.03%) GxP
3 1 (1.03%) ISO 9001
3 1 (1.03%) QA
System Software
1 7 (7.22%) Active Directory
2 2 (2.06%) Hyper-V
3 1 (1.03%) Virtual Servers
3 1 (1.03%) VMware Infrastructure
Systems Management
1 1 (1.03%) Icinga
1 1 (1.03%) Microsoft Intune
Vendors
1 34 (35.05%) Microsoft
2 13 (13.40%) Capita
3 6 (6.19%) Cisco
4 2 (2.06%) Citrix
4 2 (2.06%) Oracle
5 1 (1.03%) IBM
5 1 (1.03%) JD Edwards
5 1 (1.03%) Meraki
5 1 (1.03%) SAP
5 1 (1.03%) VMware