Period
to 19 January 2019

The median annual salary for a Support Officer was £29,261 in advertised job vacancies in England during the 6 months to 19 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Officer
UK > England
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 1010 1059 1059
Rank change year-on-year +49 0 +76
Permanent jobs requiring a Support Officer 66 102 118
As % of all permanent IT jobs advertised in England 0.047% 0.063% 0.071%
As % of the Job Titles category 0.049% 0.065% 0.073%
Number of salaries quoted 42 86 112
England median annual salary £29,261 £29,635 £27,500
Median salary % change year-on-year -1.26% +7.76% +3.77%
10th Percentile £21,025 £18,125 £20,745
90th Percentile £33,750 £47,500 £37,500
UK median annual salary £28,000 £28,250 £27,500
% change year-on-year -0.88% +2.73% +3.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 134,350 156,686 161,214
% of permanent IT jobs with a recognized job title 95.92% 96.14% 96.56%
Number of salaries quoted 108,528 128,378 135,210
England median annual salary £51,000 £50,000 £47,500
Median salary % change year-on-year +2.00% +5.26% -
10th Percentile £28,463 £27,500 £27,250
90th Percentile £85,000 £80,000 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Support Officer
Job Vacancy Trend in England

Job postings that featured Support Officer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Support Officer in England

Support Officer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Officer in England.

Salary trend for Support Officer in England

Support Officer
Salary Histogram in England

The salary distribution of IT jobs citing Support Officer in England over the 6 months to 19 January 2019.

Salary histogram for Support Officer in England

Support Officer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Officer within the England region over the 6 months to 19 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 27 £31,500 -10.00% 8
Midlands +29 10 £29,522 -0.38% 3
South West +28 10 £26,000 -11.11% 1
North of England +18 8 £30,000 +53.85% 1
South East +29 6 £30,000 -4.76% 3
Yorkshire +21 6 £30,000 +20.00% 1
East Midlands +19 6 £29,522 -26.20%
East of England +35 5 £21,250 -24.11%
West Midlands +39 4 £22,500 -2.17% 3
North West +9 2 £26,000 +40.54%
Support Officer
UK

Support Officer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 January 2019, Support Officer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Officer in the job title.

1 32 (48.48%) Project Management
2 26 (39.39%) PMO
3 24 (36.36%) Finance
4 17 (25.76%) Microsoft PowerPoint
5 16 (24.24%) Microsoft Excel
6 13 (19.70%) Agile Software Development
7 12 (18.18%) CRM
7 12 (18.18%) Microsoft Office
8 11 (16.67%) PRINCE2
8 11 (16.67%) SharePoint
9 10 (15.15%) ITIL
9 10 (15.15%) Microsoft Project
10 9 (13.64%) Microsoft
11 8 (12.12%) PRINCE
11 8 (12.12%) MS Visio
12 7 (10.61%) Stakeholder Management
12 7 (10.61%) Change Management
12 7 (10.61%) Office 365
12 7 (10.61%) Problem-Solving
13 6 (9.09%) Degree
13 6 (9.09%) QA
13 6 (9.09%) Scrum
14 5 (7.58%) SAP
14 5 (7.58%) Internet
14 5 (7.58%) Line Management
15 4 (6.06%) Fintech
15 4 (6.06%) Windows 10
15 4 (6.06%) Data Analytics
15 4 (6.06%) Internet of Things
15 4 (6.06%) Analytics

Support Officer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (16.67%) SharePoint
2 1 (1.52%) MS Exchange
Applications
1 17 (25.76%) Microsoft PowerPoint
2 16 (24.24%) Microsoft Excel
3 12 (18.18%) Microsoft Office
4 10 (15.15%) Microsoft Project
5 8 (12.12%) MS Visio
Cloud Services
1 7 (10.61%) Office 365
Communications & Networking
1 5 (7.58%) Internet
2 3 (4.55%) TCP/IP
3 2 (3.03%) Intranet
4 1 (1.52%) DHCP
4 1 (1.52%) DNS
4 1 (1.52%) MPLS
4 1 (1.52%) NAS
4 1 (1.52%) VLAN
4 1 (1.52%) Wi-Fi
Database & Business Intelligence
1 2 (3.03%) GIS
Development Applications
1 1 (1.52%) Visual Studio Team System
General
1 24 (36.36%) Finance
2 2 (3.03%) Publishing
2 2 (3.03%) Telecoms
3 1 (1.52%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.52%) SAP BC
1 1 (1.52%) Web Dynpro
1 1 (1.52%) Web Services
Miscellaneous
1 4 (6.06%) Fintech
1 4 (6.06%) Internet of Things
2 3 (4.55%) Analytical Skills
2 3 (4.55%) Management Information System
2 3 (4.55%) Social Media
3 2 (3.03%) Graphic Design
3 2 (3.03%) NHS
4 1 (1.52%) Freedom of Information
4 1 (1.52%) Mobile App
4 1 (1.52%) Replication
4 1 (1.52%) RIA
4 1 (1.52%) Self-Motivation
4 1 (1.52%) Smartphone
4 1 (1.52%) Video Conferencing
Operating Systems
1 4 (6.06%) Windows
1 4 (6.06%) Windows 10
2 3 (4.55%) Windows 7
3 2 (3.03%) Mac OS X
4 1 (1.52%) Android
4 1 (1.52%) Apple iOS
4 1 (1.52%) Windows Server 2008
4 1 (1.52%) Windows Server 2012
4 1 (1.52%) Windows XP
Processes & Methodologies
1 32 (48.48%) Project Management
2 13 (19.70%) Agile Software Development
3 12 (18.18%) CRM
4 11 (16.67%) PRINCE2
5 10 (15.15%) ITIL
6 8 (12.12%) PRINCE
7 7 (10.61%) Change Management
7 7 (10.61%) Problem-Solving
7 7 (10.61%) Stakeholder Management
8 6 (9.09%) Scrum
9 5 (7.58%) Line Management
10 4 (6.06%) Analytics
10 4 (6.06%) Configuration Management
10 4 (6.06%) Data Analytics
10 4 (6.06%) Programme Management
11 3 (4.55%) Business Intelligence
11 3 (4.55%) Document Management
11 3 (4.55%) Incident Management
11 3 (4.55%) Project Planning
11 3 (4.55%) Stakeholder Engagement
Programming Languages
1 1 (1.52%) SQL
Qualifications
1 6 (9.09%) Degree
2 4 (6.06%) MAPM
2 4 (6.06%) PRINCE2 Practitioner
3 3 (4.55%) Security Cleared
4 1 (1.52%) A+ Certification
4 1 (1.52%) BPSS Clearance
4 1 (1.52%) CTC Cleared
4 1 (1.52%) DV Cleared
4 1 (1.52%) HNC
4 1 (1.52%) HND
4 1 (1.52%) ITIL Certification
4 1 (1.52%) ITIL Foundation Certificate
4 1 (1.52%) SC Cleared
Quality Assurance & Compliance
1 26 (39.39%) PMO
2 6 (9.09%) QA
3 3 (4.55%) SLA
4 2 (3.03%) GDPR
System Software
1 4 (6.06%) Active Directory
Systems Management
1 2 (3.03%) SCCM
2 1 (1.52%) SCSM
2 1 (1.52%) Systems Management Server (SMS)
Vendors
1 9 (13.64%) Microsoft
2 5 (7.58%) SAP
3 2 (3.03%) Adobe
4 1 (1.52%) Cisco