Period
to 23 October 2017

The median annual salary for a 1st Line Support was £21,000 in advertised job vacancies in West Sussex during the 6 months to 23 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
South East > West Sussex
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 128 143 126
Rank change year-on-year +15 -17 -10
Permanent jobs requiring a 1st Line Support 22 16 46
As % of all permanent IT jobs advertised in West Sussex 1.07% 0.66% 1.75%
As % of the Job Titles category 1.12% 0.68% 1.78%
Number of salaries quoted 22 16 41
West Sussex median annual salary £21,000 £21,500 £21,000
Median salary % change year-on-year -2.33% +2.38% +6.33%
10th Percentile £14,000 £19,000 £16,250
90th Percentile £27,000 £24,750 £23,750
South East median annual salary £21,000 £21,250 £21,000
% change year-on-year -1.18% +1.19% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Sussex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Sussex
Permanent vacancies in West Sussex with a recognized job title 1969 2336 2578
% of permanent IT jobs with a recognized job title 96.19% 96.17% 98.25%
Number of salaries quoted 1750 2161 2250
West Sussex median annual salary £42,500 £45,000 £42,500
Median salary % change year-on-year -5.56% +5.88% +3.66%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £61,500 £62,500 £58,750
South East median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

1st Line Support
Job Vacancy Trend in West Sussex

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in West Sussex.

Job vacancy trend for 1st Line Support in West Sussex

1st Line Support
Salary Trend in West Sussex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in West Sussex.

Salary trend for 1st Line Support in West Sussex

1st Line Support
Salary Histogram in West Sussex

The salary distribution of IT jobs citing 1st Line Support in West Sussex over the 6 months to 23 October 2017.

Salary histogram for 1st Line Support in West Sussex

1st Line Support
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the West Sussex region over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Burgess Hill +7 8 £17,500 -12.50%
Crawley +29 5 £26,000 +8.33%
Haywards Heath - 3 £22,500 -
Gatwick +11 2 £19,000 -2.56%
Horsham -21 2 £19,750 -14.13%
Chichester - 1 £27,500 -
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in West Sussex

For the 6 months to 23 October 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Sussex region featuring 1st Line Support in the job title.

1 19 (86.36%) Windows
1 19 (86.36%) Active Directory
2 14 (63.64%) Office 365
2 14 (63.64%) Microsoft
2 14 (63.64%) MS Exchange
3 13 (59.09%) ITIL
3 13 (59.09%) Citrix
4 10 (45.45%) Windows Server
5 9 (40.91%) Microsoft Office
6 8 (36.36%) NetApp
6 8 (36.36%) Dell
6 8 (36.36%) Firewall
6 8 (36.36%) Management Information System
6 8 (36.36%) VMware
6 8 (36.36%) Problem Management
6 8 (36.36%) Hyper-V
6 8 (36.36%) Microsoft Azure
6 8 (36.36%) EqualLogic
6 8 (36.36%) Enterprise Storage
6 8 (36.36%) VMware Infrastructure
6 8 (36.36%) Process Improvement
7 6 (27.27%) Exchange Server 2010
8 5 (22.73%) Incident Management
8 5 (22.73%) IP Telephony
8 5 (22.73%) Service Management
8 5 (22.73%) DHCP
8 5 (22.73%) DNS
8 5 (22.73%) Remote Desktop
9 4 (18.18%) Windows Server 2012
10 3 (13.64%) Mentoring

1st Line Support Skill Set
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (63.64%) MS Exchange
2 6 (27.27%) Exchange Server 2010
3 1 (4.55%) Exchange Server 2013
Applications
1 9 (40.91%) Microsoft Office
Cloud Services
1 14 (63.64%) Office 365
2 8 (36.36%) Microsoft Azure
Communications & Networking
1 8 (36.36%) Firewall
2 5 (22.73%) DHCP
2 5 (22.73%) DNS
2 5 (22.73%) IP Telephony
2 5 (22.73%) Remote Desktop
3 3 (13.64%) Extranet
4 2 (9.09%) SMS
Miscellaneous
1 8 (36.36%) Enterprise Storage
1 8 (36.36%) Management Information System
2 2 (9.09%) Data Centre
Operating Systems
1 19 (86.36%) Windows
2 10 (45.45%) Windows Server
3 4 (18.18%) Windows Server 2012
4 3 (13.64%) Windows XP
5 1 (4.55%) Windows 7
5 1 (4.55%) Windows 8
5 1 (4.55%) Windows Server 2003
Processes & Methodologies
1 13 (59.09%) ITIL
2 8 (36.36%) Problem Management
2 8 (36.36%) Process Improvement
3 5 (22.73%) Incident Management
3 5 (22.73%) Service Management
4 3 (13.64%) Coaching
4 3 (13.64%) Mentoring
4 3 (13.64%) SEO
System Software
1 19 (86.36%) Active Directory
2 8 (36.36%) Hyper-V
2 8 (36.36%) VMware Infrastructure
Vendors
1 14 (63.64%) Microsoft
2 13 (59.09%) Citrix
3 8 (36.36%) Dell
3 8 (36.36%) EqualLogic
3 8 (36.36%) NetApp
3 8 (36.36%) VMware