Period
to

The median annual salary for a 2nd Line Support was £29,000 in advertised job vacancies in West Sussex during the 6 months to 21 May 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > West Sussex
6 months to
21 May 2022
Same period 2021 Same period 2020
Rank 76 92 107
Rank change year-on-year +16 +15 +23
Permanent jobs requiring a 2nd Line Support 29 17 10
As % of all permanent jobs advertised in West Sussex 2.52% 1.40% 0.64%
As % of the Job Titles category 2.69% 1.46% 0.66%
Number of salaries quoted 22 11 10
10th Percentile £22,998 £23,000 £21,000
25th Percentile £23,250 £25,500 £22,250
Median annual salary (50th Percentile) £29,000 £27,500 £26,500
Median % change year-on-year +5.45% +3.77% +12.77%
75th Percentile £31,000 £33,250 £31,563
90th Percentile £31,675 - £33,300
South East median annual salary £28,000 £28,000 £29,000
% change year-on-year - -3.45% +5.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Sussex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Sussex
Permanent vacancies in West Sussex with a recognized job title 1,078 1,161 1,522
% of permanent IT jobs with a recognized job title 93.50% 95.71% 97.31%
Number of salaries quoted 681 892 1,287
10th Percentile £31,250 £31,750 £31,250
25th Percentile £38,750 £41,250 £38,750
Median annual salary (50th Percentile) £52,500 £50,000 £50,000
Median % change year-on-year +5.00% - +4.17%
75th Percentile £65,000 £60,000 £60,000
90th Percentile £83,750 £70,000 £71,750
South East median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - +5.26%

2nd Line Support
Job Vacancy Trend in West Sussex

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in West Sussex.

Job vacancy trend for 2nd Line Support in West Sussex

2nd Line Support
Salary Trend in West Sussex

3-month moving average salary quoted in jobs citing 2nd Line Support in West Sussex.

Salary trend for 2nd Line Support in West Sussex

2nd Line Support
Salary Histogram in West Sussex

Salary distribution for jobs citing 2nd Line Support in West Sussex over the 6 months to 21 May 2022.

Salary histogram for 2nd Line Support in West Sussex

2nd Line Support
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Sussex region over the 6 months to 21 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Crawley +3 9 £27,500 -15.38% 1
Burgess Hill - 9 £23,496 - 1
Haywards Heath - 8 £31,000 -
Horsham +5 1 £30,500 -3.17%
Worthing 0 1 £25,000 -9.09% 2
Gatwick - 1 £27,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in West Sussex

For the 6 months to 21 May 2022, 2nd Line Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Sussex region featuring 2nd Line Support in the job title.

1 22 (75.86%) Windows
2 18 (62.07%) Microsoft
3 15 (51.72%) Windows Server
3 15 (51.72%) Social Skills
4 14 (48.28%) Windows 10
5 13 (44.83%) Microsoft Office
5 13 (44.83%) Microsoft 365
6 11 (37.93%) SharePoint
7 10 (34.48%) ITIL
7 10 (34.48%) SCCM
8 8 (27.59%) SLA
8 8 (27.59%) Active Directory
9 7 (24.14%) MCP
9 7 (24.14%) Time Management
9 7 (24.14%) Mitel
9 7 (24.14%) Digital Economy
10 6 (20.69%) Self-Motivation
10 6 (20.69%) Problem-Solving
10 6 (20.69%) Avaya
10 6 (20.69%) Service Management
11 5 (17.24%) Games
11 5 (17.24%) VMware
11 5 (17.24%) Microsoft Certification
11 5 (17.24%) Mac OS
11 5 (17.24%) Windows Server 2012
12 4 (13.79%) Scenario Testing
12 4 (13.79%) Windows Server 2016
12 4 (13.79%) Digital Media
12 4 (13.79%) Software Deployment
12 4 (13.79%) Enterprise Software

2nd Line Support Skill Set
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (37.93%) SharePoint
2 3 (10.34%) SharePoint 2013
3 2 (6.90%) MS Exchange
Applications
1 13 (44.83%) Microsoft Office
Business Applications
1 4 (13.79%) Dynamics CRM
Cloud Services
1 13 (44.83%) Microsoft 365
2 3 (10.34%) Azure
3 2 (6.90%) Azure Active Directory
3 2 (6.90%) Dynamics 365
General
1 15 (51.72%) Social Skills
2 7 (24.14%) Digital Economy
3 5 (17.24%) Games
4 4 (13.79%) Finance
4 4 (13.79%) Legal
4 4 (13.79%) Marketing
5 3 (10.34%) Telecoms
6 2 (6.90%) Advertising
7 1 (3.45%) Aviation
7 1 (3.45%) Inclusion and Diversity
Miscellaneous
1 6 (20.69%) Self-Motivation
2 4 (13.79%) Digital Media
2 4 (13.79%) Enterprise Software
3 1 (3.45%) iPad
3 1 (3.45%) iPhone
3 1 (3.45%) Management Information System
3 1 (3.45%) Virtual Team
Operating Systems
1 22 (75.86%) Windows
2 15 (51.72%) Windows Server
3 14 (48.28%) Windows 10
4 5 (17.24%) Mac OS
4 5 (17.24%) Windows Server 2012
5 4 (13.79%) Windows Server 2016
6 3 (10.34%) Windows Server 2008
7 2 (6.90%) Android
7 2 (6.90%) Apple iOS
7 2 (6.90%) Windows Server 2019
Processes & Methodologies
1 10 (34.48%) ITIL
2 7 (24.14%) Time Management
3 6 (20.69%) Problem-Solving
3 6 (20.69%) Service Management
4 4 (13.79%) CRM
4 4 (13.79%) ITSM
4 4 (13.79%) People Management
4 4 (13.79%) Scenario Testing
4 4 (13.79%) Software Deployment
4 4 (13.79%) Software Testing
4 4 (13.79%) Technical Analysis
5 2 (6.90%) ITIL V3
5 2 (6.90%) Server Management
6 1 (3.45%) Customer Requirements
6 1 (3.45%) Customer-Centricity
6 1 (3.45%) Information Security
6 1 (3.45%) IT Strategy
6 1 (3.45%) Service Delivery
Qualifications
1 7 (24.14%) MCP
2 5 (17.24%) Microsoft Certification
3 2 (6.90%) Degree
4 1 (3.45%) A+ Certification
4 1 (3.45%) CCNA
4 1 (3.45%) Cisco Certification
4 1 (3.45%) MCSA
4 1 (3.45%) Network+ Certification
Quality Assurance & Compliance
1 8 (27.59%) SLA
2 2 (6.90%) GDPR
System Software
1 8 (27.59%) Active Directory
2 1 (3.45%) Hyper-V
2 1 (3.45%) Virtual Desktop
Systems Management
1 10 (34.48%) SCCM
2 2 (6.90%) Microsoft Intune
Vendors
1 18 (62.07%) Microsoft
2 7 (24.14%) Mitel
3 6 (20.69%) Avaya
4 5 (17.24%) VMware
5 1 (3.45%) Altiris
5 1 (3.45%) Apple
5 1 (3.45%) Citrix
5 1 (3.45%) MobileIron