Period
to 2 December 2020

The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in West Sussex during the 6 months to 2 December 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > West Sussex
6 months to
2 Dec 2020
Same period 2019 Same period 2018
Rank 98 110 127
Rank change year-on-year +12 +17 -28
Permanent jobs requiring a 2nd Line Support 11 37 27
As % of all permanent jobs advertised in West Sussex 1.09% 1.62% 1.08%
As % of the Job Titles category 1.11% 1.69% 1.12%
Number of salaries quoted 11 32 27
Median annual salary £30,000 £30,000 £23,500
Median salary % change year-on-year - +27.66% -9.62%
10th Percentile £25,000 £21,250 £21,250
90th Percentile £33,250 £55,000 £31,450
South East median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Sussex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Sussex
Permanent vacancies in West Sussex with a recognized job title 991 2,194 2,416
% of permanent IT jobs with a recognized job title 98.22% 95.98% 96.56%
Number of salaries quoted 735 1,818 2,036
Median annual salary £57,500 £47,500 £47,500
Median salary % change year-on-year +21.05% - +5.56%
10th Percentile £30,000 £27,500 £26,250
90th Percentile £75,000 £68,750 £70,000
South East median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd Line Support
Job Vacancy Trend in West Sussex

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in West Sussex.

Job vacancy trend for 2nd Line Support in West Sussex

2nd Line Support
Salary Trend in West Sussex

3-month moving average salary quoted in jobs citing 2nd Line Support in West Sussex.

Salary trend for 2nd Line Support in West Sussex

2nd Line Support
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Sussex region over the 6 months to 2 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Horsham +7 5 £31,500 +26.00%
Crawley +9 3 £30,000 - 1
Worthing +7 3 £27,500 - 1
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in West Sussex

For the 6 months to 2 December 2020, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Sussex region featuring 2nd Line Support in the job title.

1 10 (90.91%) Windows
2 9 (81.82%) Active Directory
3 8 (72.73%) Windows 10
4 7 (63.64%) Time Management
5 6 (54.55%) TCP/IP
5 6 (54.55%) Telecoms
6 5 (45.45%) Wealth Management
7 4 (36.36%) Office 365
8 3 (27.27%) PowerShell
8 3 (27.27%) ITIL
9 2 (18.18%) Microsoft
9 2 (18.18%) Firewall
9 2 (18.18%) Hyper-V
9 2 (18.18%) Wireless
10 1 (9.09%) Microsoft Office
10 1 (9.09%) SCCM
10 1 (9.09%) VMware Infrastructure
10 1 (9.09%) Windows 7
10 1 (9.09%) vSphere
10 1 (9.09%) Windows Server 2008
10 1 (9.09%) Windows Server 2012
10 1 (9.09%) Exchange Server 2013
10 1 (9.09%) ServiceNow
10 1 (9.09%) Analytical Skills
10 1 (9.09%) Management Information System
10 1 (9.09%) Service Management
10 1 (9.09%) VMware
10 1 (9.09%) Backup Exec
10 1 (9.09%) Smartphone
10 1 (9.09%) Statistics

2nd Line Support Skill Set
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) Exchange Server 2013
1 1 (9.09%) MS Exchange
1 1 (9.09%) SharePoint
Applications
1 1 (9.09%) Microsoft Office
Cloud Services
1 4 (36.36%) Office 365
Communications & Networking
1 6 (54.55%) TCP/IP
2 2 (18.18%) Firewall
2 2 (18.18%) Wireless
General
1 6 (54.55%) Telecoms
Miscellaneous
1 1 (9.09%) Analytical Skills
1 1 (9.09%) Management Information System
1 1 (9.09%) Self-Motivation
1 1 (9.09%) Smartphone
Operating Systems
1 10 (90.91%) Windows
2 8 (72.73%) Windows 10
3 1 (9.09%) VMS
3 1 (9.09%) Windows 7
3 1 (9.09%) Windows Server
3 1 (9.09%) Windows Server 2008
3 1 (9.09%) Windows Server 2012
Processes & Methodologies
1 7 (63.64%) Time Management
2 5 (45.45%) Wealth Management
3 3 (27.27%) ITIL
4 1 (9.09%) Computer Science
4 1 (9.09%) Due Diligence
4 1 (9.09%) Problem-Solving
4 1 (9.09%) Server Management
4 1 (9.09%) Service Management
4 1 (9.09%) Statistics
Programming Languages
1 3 (27.27%) PowerShell
Qualifications
1 1 (9.09%) A+ Certification
1 1 (9.09%) ITIL Certification
1 1 (9.09%) MCP
1 1 (9.09%) MCSA
1 1 (9.09%) Microsoft Certification
System Software
1 9 (81.82%) Active Directory
2 2 (18.18%) Hyper-V
3 1 (9.09%) VMware Infrastructure
3 1 (9.09%) vSphere
Systems Management
1 1 (9.09%) Backup Exec
1 1 (9.09%) SCCM
Vendors
1 2 (18.18%) Microsoft
2 1 (9.09%) Citrix
2 1 (9.09%) ServiceNow
2 1 (9.09%) VMware