Period
to 27 October 2021

The median annual salary for a 2nd Line Support was £26,000 in advertised job vacancies in West Sussex during the 6 months to 27 October 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > West Sussex
6 months to
27 Oct 2021
Same period 2020 Same period 2019
Rank 90 91 118
Rank change year-on-year +1 +27 +13
Permanent jobs requiring a 2nd Line Support 18 7 33
As % of all permanent jobs advertised in West Sussex 1.45% 0.84% 1.39%
As % of the Job Titles category 1.56% 0.85% 1.45%
Number of salaries quoted 15 7 27
10th Percentile £20,962 £24,900 £21,250
25th Percentile £23,000 £25,000 £23,125
Median annual salary (50th Percentile) £26,000 £30,000 £30,000
Median % change year-on-year -13.33% - +27.66%
75th Percentile £30,125 £32,875 £31,875
90th Percentile £30,250 £34,050 £55,000
South East median annual salary £27,500 £27,375 £27,500
% change year-on-year +0.46% -0.45% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Sussex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Sussex
Permanent vacancies in West Sussex with a recognized job title 1,157 820 2,277
% of permanent IT jobs with a recognized job title 93.01% 98.44% 96.20%
Number of salaries quoted 772 620 1,897
10th Percentile £31,066 £31,250 £26,250
25th Percentile £40,000 £43,750 £36,250
Median annual salary (50th Percentile) £49,000 £55,000 £47,500
Median % change year-on-year -10.91% +15.79% +2.15%
75th Percentile £60,000 £65,313 £58,750
90th Percentile £72,500 £75,000 £70,000
South East median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

2nd Line Support
Job Vacancy Trend in West Sussex

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in West Sussex.

Job vacancy trend for 2nd Line Support in West Sussex

2nd Line Support
Salary Trend in West Sussex

3-month moving average salary quoted in jobs citing 2nd Line Support in West Sussex.

Salary trend for 2nd Line Support in West Sussex

2nd Line Support
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Sussex region over the 6 months to 27 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Crawley +15 7 £29,500 -1.67% 2
Horsham -2 4 £26,000 -9.57% 1
Chichester - 4 £24,000 -
Burgess Hill - 3 £21,540 - 2
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in West Sussex

For the 6 months to 27 October 2021, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Sussex region featuring 2nd Line Support in the job title.

1 13 (72.22%) Active Directory
2 11 (61.11%) Microsoft
2 11 (61.11%) Microsoft 365
3 10 (55.56%) Windows Server
3 10 (55.56%) Windows
4 8 (44.44%) Windows 10
4 8 (44.44%) Windows Server 2012
5 7 (38.89%) Windows Server 2016
6 5 (27.78%) Firewall
6 5 (27.78%) VMware
6 5 (27.78%) Windows Server 2008
6 5 (27.78%) SLA
6 5 (27.78%) Microsoft Certification
7 4 (22.22%) Citrix
7 4 (22.22%) DHCP
7 4 (22.22%) DNS
7 4 (22.22%) SQL
7 4 (22.22%) ITIL
7 4 (22.22%) SCCM
7 4 (22.22%) VMware Infrastructure
7 4 (22.22%) Hyper-V
7 4 (22.22%) XenApp
7 4 (22.22%) XenDesktop
7 4 (22.22%) Windows 7
7 4 (22.22%) VirtualBox
7 4 (22.22%) Windows Server 2019
7 4 (22.22%) Organisational Skills
7 4 (22.22%) Social Skills
7 4 (22.22%) Windows 8
7 4 (22.22%) Driving Licence

2nd Line Support Skill Set
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (16.67%) SharePoint
2 1 (5.56%) SharePoint 2013
Applications
1 3 (16.67%) Microsoft Office
Cloud Services
1 11 (61.11%) Microsoft 365
2 2 (11.11%) Azure
2 2 (11.11%) Azure Active Directory
2 2 (11.11%) OneDrive
Communications & Networking
1 5 (27.78%) Firewall
2 4 (22.22%) DHCP
2 4 (22.22%) DNS
General
1 4 (22.22%) Organisational Skills
1 4 (22.22%) Social Skills
2 3 (16.67%) Finance
3 1 (5.56%) Telecoms
Miscellaneous
1 4 (22.22%) Driving Licence
2 3 (16.67%) Enterprise Software
3 1 (5.56%) iPad
3 1 (5.56%) iPhone
Operating Systems
1 10 (55.56%) Windows
1 10 (55.56%) Windows Server
2 8 (44.44%) Windows 10
2 8 (44.44%) Windows Server 2012
3 7 (38.89%) Windows Server 2016
4 5 (27.78%) Windows Server 2008
5 4 (22.22%) Windows 7
5 4 (22.22%) Windows 8
5 4 (22.22%) Windows Server 2019
Processes & Methodologies
1 4 (22.22%) ITIL
2 3 (16.67%) Artificial Intelligence
2 3 (16.67%) Chat Support
2 3 (16.67%) Service Management
Programming Languages
1 4 (22.22%) SQL
Qualifications
1 5 (27.78%) Microsoft Certification
2 3 (16.67%) MCP
3 2 (11.11%) A+ Certification
3 2 (11.11%) HNC
3 2 (11.11%) MCDST
Quality Assurance & Compliance
1 5 (27.78%) SLA
System Software
1 13 (72.22%) Active Directory
2 4 (22.22%) Hyper-V
2 4 (22.22%) VirtualBox
2 4 (22.22%) VMware Infrastructure
2 4 (22.22%) XenApp
2 4 (22.22%) XenDesktop
Systems Management
1 4 (22.22%) SCCM
2 2 (11.11%) Microsoft Intune
Vendors
1 11 (61.11%) Microsoft
2 5 (27.78%) VMware
3 4 (22.22%) Citrix
4 1 (5.56%) Altiris
4 1 (5.56%) Apple
4 1 (5.56%) MobileIron