Period
to 20 November 2017

The median annual salary for a 2nd Line Support was £26,000 in advertised job vacancies in West Sussex during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > West Sussex
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 110 98 102
Rank change year-on-year -12 +4 +21
Permanent jobs requiring a 2nd Line Support 44 56 74
As % of all permanent IT jobs advertised in West Sussex 2.11% 2.32% 2.77%
As % of the Job Titles category 2.20% 2.41% 2.82%
Number of salaries quoted 43 55 52
West Sussex median annual salary £26,000 £25,000 £26,750
Median salary % change year-on-year +4.00% -6.54% +7.00%
10th Percentile £23,800 £19,300 £19,750
90th Percentile £31,500 £32,750 £33,000
South East median annual salary £26,000 £26,800 £26,500
% change year-on-year -2.99% +1.13% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Sussex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Sussex
Permanent vacancies in West Sussex with a recognized job title 1999 2322 2621
% of permanent IT jobs with a recognized job title 95.92% 96.23% 98.13%
Number of salaries quoted 1764 2125 2301
West Sussex median annual salary £44,750 £45,000 £42,500
Median salary % change year-on-year -0.56% +5.88% +6.25%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £62,250 £62,500 £58,750
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

2nd Line Support
Job Vacancy Trend in West Sussex

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in West Sussex.

Job vacancy trend for 2nd Line Support in West Sussex

2nd Line Support
Salary Trend in West Sussex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in West Sussex.

Salary trend for 2nd Line Support in West Sussex

2nd Line Support
Salary Histogram in West Sussex

The salary distribution of IT jobs citing 2nd Line Support in West Sussex over the 6 months to 20 November 2017.

Salary histogram for 2nd Line Support in West Sussex

2nd Line Support
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Sussex region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Horsham -23 11 £29,000 +45.00%
Burgess Hill -2 9 £26,000 -2.99%
Crawley -5 6 £31,000 +10.71% 1
Worthing -15 6 £25,500 +8.51%
Gatwick +11 1 £31,000 -11.43%
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in West Sussex

For the 6 months to 20 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Sussex region featuring 2nd Line Support in the job title.

1 36 (81.82%) Windows
2 28 (63.64%) Office 365
3 23 (52.27%) MS Exchange
4 20 (45.45%) Active Directory
5 18 (40.91%) Microsoft
6 17 (38.64%) Firewall
7 16 (36.36%) Hyper-V
8 14 (31.82%) SharePoint
8 14 (31.82%) Windows Server
9 13 (29.55%) Microsoft Office
9 13 (29.55%) VMware
10 12 (27.27%) VMware Infrastructure
11 11 (25.00%) Citrix
12 10 (22.73%) Dell
12 10 (22.73%) ITIL
12 10 (22.73%) Windows Server 2008
13 9 (20.45%) Line Management
13 9 (20.45%) Windows 10
13 9 (20.45%) EqualLogic
13 9 (20.45%) Enterprise Storage
13 9 (20.45%) Microsoft Azure
13 9 (20.45%) Problem Management
13 9 (20.45%) NetApp
13 9 (20.45%) Management Information System
14 8 (18.18%) SLA
15 7 (15.91%) Cisco
15 7 (15.91%) CRM
15 7 (15.91%) Windows Server 2012
16 6 (13.64%) VMware ESXi
16 6 (13.64%) vSphere

2nd Line Support Skill Set
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (52.27%) MS Exchange
2 14 (31.82%) SharePoint
3 3 (6.82%) Exchange Server 2010
Applications
1 13 (29.55%) Microsoft Office
Cloud Services
1 28 (63.64%) Office 365
2 9 (20.45%) Microsoft Azure
3 3 (6.82%) SaaS
4 1 (2.27%) Azure Active Directory
4 1 (2.27%) Dynamics 365
4 1 (2.27%) Mimecast
Communications & Networking
1 17 (38.64%) Firewall
2 5 (11.36%) DHCP
2 5 (11.36%) DNS
2 5 (11.36%) SAN
2 5 (11.36%) Wireless
3 3 (6.82%) LAN
4 2 (4.55%) ADSL
4 2 (4.55%) IP Telephony
4 2 (4.55%) Remote Desktop
4 2 (4.55%) VDSL
4 2 (4.55%) VLAN
4 2 (4.55%) WAN
5 1 (2.27%) VPN
General
1 1 (2.27%) French Language
1 1 (2.27%) German Language
Libraries, Frameworks & Software Standards
1 3 (6.82%) Web Services
1 3 (6.82%) XML
Miscellaneous
1 9 (20.45%) Enterprise Storage
1 9 (20.45%) Management Information System
Operating Systems
1 36 (81.82%) Windows
2 14 (31.82%) Windows Server
3 10 (22.73%) Windows Server 2008
4 9 (20.45%) Windows 10
5 7 (15.91%) Windows Server 2012
6 3 (6.82%) Linux
6 3 (6.82%) Windows 7
6 3 (6.82%) Windows 8
7 2 (4.55%) Mac OS X
Processes & Methodologies
1 10 (22.73%) ITIL
2 9 (20.45%) Line Management
2 9 (20.45%) Problem Management
3 7 (15.91%) CRM
4 4 (9.09%) Change Management
4 4 (9.09%) Process Improvement
5 3 (6.82%) ITSM
5 3 (6.82%) PRINCE2
5 3 (6.82%) Project Management
6 2 (4.55%) Change Control
6 2 (4.55%) Incident Management
6 2 (4.55%) Service Delivery
7 1 (2.27%) Migration
Programming Languages
1 6 (13.64%) SQL
2 2 (4.55%) PowerShell
Qualifications
1 2 (4.55%) CCNA
1 2 (4.55%) Cisco Certification
2 1 (2.27%) CCNP
2 1 (2.27%) Microsoft Certification
Quality Assurance & Compliance
1 8 (18.18%) SLA
System Software
1 20 (45.45%) Active Directory
2 16 (36.36%) Hyper-V
3 12 (27.27%) VMware Infrastructure
4 6 (13.64%) VMware ESXi
4 6 (13.64%) vSphere
5 1 (2.27%) XenServer
Systems Management
1 6 (13.64%) Backup Exec
2 1 (2.27%) PaperCut
2 1 (2.27%) WSUS
Vendors
1 18 (40.91%) Microsoft
2 13 (29.55%) VMware
3 11 (25.00%) Citrix
4 10 (22.73%) Dell
5 9 (20.45%) EqualLogic
5 9 (20.45%) NetApp
6 7 (15.91%) Cisco
7 2 (4.55%) Apple
8 1 (2.27%) BT
8 1 (2.27%) Canon
8 1 (2.27%) Draytek
8 1 (2.27%) Equitrac
8 1 (2.27%) HP
8 1 (2.27%) SonicWALL