Period
to

The following table provides summary statistics for permanent job vacancies advertised in West Sussex with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 21 May 2022 with a comparison to the same period in the previous 2 years.

Customer Engagement
South East > West Sussex
6 months to
21 May 2022
Same period 2021 Same period 2020
Rank 69 107 90
Rank change year-on-year +38 -17 +59
Permanent jobs citing Customer Engagement 36 2 27
As % of all permanent jobs advertised in West Sussex 3.12% 0.16% 1.73%
As % of the Processes & Methodologies category 3.39% 0.17% 1.91%
Number of salaries quoted 8 2 20
10th Percentile - - -
25th Percentile £58,000 £52,750 £33,750
Median annual salary (50th Percentile) £79,750 £53,500 £42,500
Median % change year-on-year +49.07% +25.88% -
75th Percentile £100,000 £54,250 £46,250
90th Percentile - - -
South East median annual salary £62,500 £53,000 £62,500
% change year-on-year +17.92% -15.20% +13.64%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Sussex with a requirement for process or methodology skills.

All Process and Methodology Skills
West Sussex
Permanent vacancies with a requirement for process or methodology skills 1,062 1,160 1,410
As % of all permanent IT jobs advertised in West Sussex 92.11% 95.63% 90.15%
Number of salaries quoted 648 872 1,177
10th Percentile £33,323 £32,500 £32,500
25th Percentile £41,250 £41,250 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £50,000
Median % change year-on-year +10.00% - -
75th Percentile £67,500 £61,250 £60,000
90th Percentile £87,500 £70,000 £73,750
South East median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - -

Customer Engagement
Job Vacancy Trend in West Sussex

Job postings citing Customer Engagement as a proportion of all IT jobs advertised in West Sussex.

Job vacancy trend for Customer Engagement in West Sussex

Customer Engagement
Salary Trend in West Sussex

3-month moving average salary quoted in jobs citing Customer Engagement in West Sussex.

Salary trend for Customer Engagement in West Sussex

Customer Engagement
Salary Histogram in West Sussex

Salary distribution for jobs citing Customer Engagement in West Sussex over the 6 months to 21 May 2022.

Salary histogram for Customer Engagement in West Sussex

Customer Engagement
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Sussex region over the 6 months to 21 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Gatwick - 8 - -
Crawley -1 6 - -
East Grinstead - 4 - -
Horsham - 4 - -
Shoreham-by-Sea - 4 £100,000 -
Worthing - 4 £59,000 -
Chichester - 3 - -
Customer Engagement
South East

For the 6 months to 21 May 2022, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Sussex region with a requirement for Customer Engagement.

1 26 (72.22%) Degree
2 25 (69.44%) Social Skills
3 20 (55.56%) Finance
3 20 (55.56%) ITIL
4 19 (52.78%) PRINCE2
4 19 (52.78%) PRINCE2 Certification
4 19 (52.78%) PMI Certification
4 19 (52.78%) Project Management
5 15 (41.67%) PMP
5 15 (41.67%) Management Information System
5 15 (41.67%) QA
5 15 (41.67%) Matrix Management
5 15 (41.67%) Operational Stability
5 15 (41.67%) Cybersecurity
5 15 (41.67%) Dependency Management
5 15 (41.67%) Matrix Organization
6 12 (33.33%) Analytics
7 11 (30.56%) Collaborative Working
7 11 (30.56%) Stakeholder Management
8 10 (27.78%) Marketing
8 10 (27.78%) Data Analysis
8 10 (27.78%) Data Modelling
8 10 (27.78%) Analytical Skills
9 9 (25.00%) Process Improvement
9 9 (25.00%) UML
10 8 (22.22%) Billing
11 6 (16.67%) Data Management
11 6 (16.67%) Statistical Analysis
11 6 (16.67%) Data Cleansing
11 6 (16.67%) QlikView

Customer Engagement
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.67%) SAS
2 2 (5.56%) SharePoint
Applications
1 6 (16.67%) Microsoft Excel
1 6 (16.67%) SPSS
Cloud Services
1 6 (16.67%) Power Platform
2 2 (5.56%) Yammer
Communications & Networking
1 5 (13.89%) HTTP
Database & Business Intelligence
1 6 (16.67%) Power BI
1 6 (16.67%) QlikView
1 6 (16.67%) Tableau
Development Applications
1 5 (13.89%) Rational DOORS
General
1 25 (69.44%) Social Skills
2 20 (55.56%) Finance
3 10 (27.78%) Analytical Skills
3 10 (27.78%) Marketing
4 8 (22.22%) Billing
5 5 (13.89%) Documentation Skills
5 5 (13.89%) Presentation Skills
6 4 (11.11%) Influencing Skills
6 4 (11.11%) Telecoms
7 2 (5.56%) Legal
Job Titles
1 15 (41.67%) IT Manager
1 15 (41.67%) IT Project Manager
1 15 (41.67%) Project Manager
1 15 (41.67%) Senior IT Manager
1 15 (41.67%) Senior IT Project Manager
1 15 (41.67%) Senior Manager
1 15 (41.67%) Senior Project Manager
2 10 (27.78%) Analyst
3 6 (16.67%) Customer Analyst
3 6 (16.67%) Data Analyst
4 5 (13.89%) DOORS Engineer
4 5 (13.89%) Hardware Engineer
4 5 (13.89%) Integration Engineer
4 5 (13.89%) Software Integration Engineer
4 5 (13.89%) Systems Engineer
4 5 (13.89%) Systems Integration Engineer
5 4 (11.11%) Architect
5 4 (11.11%) Business Analyst
5 4 (11.11%) Enterprise Architect
5 4 (11.11%) Senior Business Analyst
Libraries, Frameworks & Software Standards
1 5 (13.89%) JSON
1 5 (13.89%) REST
Miscellaneous
1 15 (41.67%) Management Information System
2 4 (11.11%) Analytical Mindset
2 4 (11.11%) Legacy Systems
2 4 (11.11%) PMI
2 4 (11.11%) User Experience
Operating Systems
1 5 (13.89%) Unix
1 5 (13.89%) Windows
Processes & Methodologies
1 20 (55.56%) ITIL
2 19 (52.78%) PRINCE2
2 19 (52.78%) Project Management
3 15 (41.67%) Cybersecurity
3 15 (41.67%) Dependency Management
3 15 (41.67%) Matrix Management
3 15 (41.67%) Matrix Organization
3 15 (41.67%) Operational Stability
4 12 (33.33%) Analytics
5 11 (30.56%) Collaborative Working
5 11 (30.56%) Stakeholder Management
6 10 (27.78%) Data Analysis
6 10 (27.78%) Data Modelling
7 9 (25.00%) Process Improvement
7 9 (25.00%) UML
8 6 (16.67%) Agile
8 6 (16.67%) CHAID
8 6 (16.67%) CRM
8 6 (16.67%) Data Management
8 6 (16.67%) Data Security
Programming Languages
1 6 (16.67%) R
1 6 (16.67%) SQL
Qualifications
1 26 (72.22%) Degree
2 19 (52.78%) PMI Certification
2 19 (52.78%) PRINCE2 Certification
3 15 (41.67%) PMP
4 5 (13.89%) ITIL Certification
4 5 (13.89%) Master's Degree
5 4 (11.11%) CBAP
Quality Assurance & Compliance
1 15 (41.67%) QA
2 6 (16.67%) GDPR
Vendors
1 6 (16.67%) Cognos
2 4 (11.11%) Salesforce.com
2 4 (11.11%) ServiceNow