Customer Engagement Job Trends in the South East

Customer Engagement
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 182 250 253
Rank change year-on-year +68 +3 +67
Permanent jobs citing Customer Engagement 91 46 43
As % of all permanent jobs in the South East 0.88% 0.51% 0.49%
As % of the Processes & Methodologies category 1.10% 0.58% 0.55%
Number of salaries quoted 49 15 31
10th Percentile £20,000 £39,250 £33,500
25th Percentile £36,250 £53,125 £58,963
Median annual salary (50th Percentile) £45,000 £75,000 £65,000
Median % change year-on-year -40.00% +15.38% -
75th Percentile £71,250 £100,000 £87,500
90th Percentile £92,000 £102,250 £95,000
England median annual salary £55,000 £67,500 £70,000
% change year-on-year -18.52% -3.57% -

All Process & Methodology Skills
South East

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 8,306 7,897 7,821
As % of all permanent jobs advertised in the South East 80.19% 88.14% 88.35%
Number of salaries quoted 4,952 3,758 5,459
10th Percentile £27,750 £33,000 £30,000
25th Percentile £34,250 £45,000 £38,500
Median annual salary (50th Percentile) £50,000 £58,000 £52,500
Median % change year-on-year -13.79% +10.48% -4.55%
75th Percentile £65,000 £75,000 £67,500
90th Percentile £80,000 £85,000 £80,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Customer Engagement
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in the South East.

Customer Engagement job vacancy trend in the South East

Customer Engagement
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer Engagement.

Salary distribution trend for jobs in the South East citing Customer Engagement

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 13 January 2026.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +51 49 £42,500 -19.05% 58
Berkshire - 23 £67,500 - 32
Buckinghamshire +16 21 £30,000 -42.86% 14
Surrey +13 18 £66,250 -11.67% 17
Hampshire +24 12 £42,500 -57.50% 13
Oxfordshire - 5 £46,250 - 12
Middlesex - 4 - - 1
West Sussex - 4 £24,000 - 11
Sussex - 4 £45,000 -
Customer Engagement
England

Customer Engagement
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (4.40%) SharePoint
Applications
1 16 (17.58%) Microsoft Excel
2 4 (4.40%) Microsoft Office
2 4 (4.40%) Microsoft PowerPoint
2 4 (4.40%) Microsoft Project
3 3 (3.30%) Notion
Business Applications
1 12 (13.19%) Dynamics CRM
Cloud Services
1 25 (27.47%) SaaS
2 13 (14.29%) Azure
2 13 (14.29%) Dynamics 365
3 12 (13.19%) Power Platform
4 8 (8.79%) AWS
4 8 (8.79%) GCP
5 7 (7.69%) Azure DevOps
6 4 (4.40%) Entra ID
6 4 (4.40%) Power Automate
6 4 (4.40%) PowerApps
7 3 (3.30%) Canva
7 3 (3.30%) ChatGPT
7 3 (3.30%) Zapier
8 2 (2.20%) Azure Machine Learning
8 2 (2.20%) dbt
8 2 (2.20%) Fivetran
8 2 (2.20%) GitHub
8 2 (2.20%) Google Ads
8 2 (2.20%) Google Analytics
8 2 (2.20%) Snowflake
Communications & Networking
1 12 (13.19%) SMS
2 1 (1.10%) Broadband
Database & Business Intelligence
1 7 (7.69%) Power BI
2 3 (3.30%) DTS
3 2 (2.20%) Amazon Redshift
3 2 (2.20%) BigQuery
3 2 (2.20%) Data Warehouse
3 2 (2.20%) Looker
3 2 (2.20%) SQL Server
3 2 (2.20%) Tableau
4 1 (1.10%) BusinessObjects Business Intelligence
4 1 (1.10%) Data Lake
4 1 (1.10%) Metadata
Development Applications
1 8 (8.79%) Git
General
1 44 (48.35%) Marketing
2 37 (40.66%) Social Skills
3 22 (24.18%) Finance
4 19 (20.88%) Law
5 18 (19.78%) Analytical Skills
6 17 (18.68%) Retail
7 14 (15.38%) Legal
8 13 (14.29%) Public Sector
9 7 (7.69%) Inclusion and Diversity
9 7 (7.69%) Presentation Skills
10 6 (6.59%) Pharmaceutical
11 4 (4.40%) Games
12 2 (2.20%) Brand Awareness
12 2 (2.20%) Telecoms
13 1 (1.10%) Aerospace
13 1 (1.10%) Influencing Skills
13 1 (1.10%) Manufacturing
Job Titles
1 20 (21.98%) Senior
2 12 (13.19%) CRM Executive
3 8 (8.79%) Analyst
3 8 (8.79%) Architect
4 6 (6.59%) Business Development Manager
4 6 (6.59%) Business Manager
4 6 (6.59%) Developer
4 6 (6.59%) Development Manager
4 6 (6.59%) Full-Stack Developer
4 6 (6.59%) Full-Stack Web Developer
4 6 (6.59%) Senior Developer
4 6 (6.59%) Senior Full-Stack Developer
4 6 (6.59%) Senior Web Developer
4 6 (6.59%) Web Developer
5 4 (4.40%) Coordinator
5 4 (4.40%) Dynamics 365 Analyst
5 4 (4.40%) PMO Coordinator
5 4 (4.40%) Solutions Architect
5 4 (4.40%) Support Analyst
5 4 (4.40%) Trainee
Libraries, Frameworks & Software Standards
1 12 (13.19%) CSS
1 12 (13.19%) HTML
2 10 (10.99%) React
3 6 (6.59%) Node.js
3 6 (6.59%) RESTful
4 2 (2.20%) Hugging Face
4 2 (2.20%) NumPy
4 2 (2.20%) Pandas
4 2 (2.20%) scikit-learn
5 1 (1.10%) .NET
5 1 (1.10%) .NET Framework
5 1 (1.10%) Keras
5 1 (1.10%) PyTorch
5 1 (1.10%) TensorFlow
Miscellaneous
1 23 (25.27%) Onboarding
2 12 (13.19%) Enterprise Cloud
3 7 (7.69%) Blog
3 7 (7.69%) Self-Motivation
4 5 (5.49%) NHS
4 5 (5.49%) Social Media
5 3 (3.30%) Midjourney
6 2 (2.20%) Analytical Mindset
6 2 (2.20%) Product Ownership
7 1 (1.10%) Data Centre
7 1 (1.10%) Driving Licence
7 1 (1.10%) Fibre Optics
7 1 (1.10%) Management Information System
Processes & Methodologies
1 32 (35.16%) AI
2 28 (30.77%) CRM
3 27 (29.67%) Analytics
4 26 (28.57%) Digital Marketing
5 23 (25.27%) Stakeholder Management
6 22 (24.18%) Customer Experience
7 19 (20.88%) Problem-Solving
8 18 (19.78%) Marketing Strategy
9 17 (18.68%) Agile
9 17 (18.68%) Roadmaps
10 15 (16.48%) Project Management
11 13 (14.29%) Contract Negotiation
11 13 (14.29%) DevOps
12 12 (13.19%) Copywriting
12 12 (13.19%) Customer Journey Map
12 12 (13.19%) Data Privacy
12 12 (13.19%) Journey Map
12 12 (13.19%) Software Licensing
13 11 (12.09%) Business Development
14 10 (10.99%) User Experience
Programming Languages
1 11 (12.09%) JavaScript
2 5 (5.49%) C#
2 5 (5.49%) SQL
3 3 (3.30%) Python
4 2 (2.20%) Data Analysis Expressions
5 1 (1.10%) ABAP
Qualifications
1 21 (23.08%) Degree
2 12 (13.19%) DBS Check
3 11 (12.09%) PMP
4 4 (4.40%) Microsoft Certification
4 4 (4.40%) PMI Certification
5 2 (2.20%) DV Cleared
5 2 (2.20%) Security Cleared
6 1 (1.10%) Computer Science Degree
6 1 (1.10%) Master's Degree
Quality Assurance & Compliance
1 12 (13.19%) GDPR
2 11 (12.09%) QA
3 4 (4.40%) PMO
4 2 (2.20%) Accessibility
5 1 (1.10%) Data Quality
System Software
1 6 (6.59%) Docker
2 4 (4.40%) Active Directory
Systems Management
1 6 (6.59%) Kubernetes
Vendors
1 14 (15.38%) Salesforce
2 12 (13.19%) Salesforce Marketing Cloud
3 9 (9.89%) Microsoft
4 6 (6.59%) Google
5 4 (4.40%) Dell
5 4 (4.40%) HubSpot
6 3 (3.30%) Sage
6 3 (3.30%) YouTube
7 2 (2.20%) Alteryx
7 2 (2.20%) OpenAI
7 2 (2.20%) Talend
7 2 (2.20%) Zoho
8 1 (1.10%) Cisco
8 1 (1.10%) Databricks
8 1 (1.10%) Juniper
8 1 (1.10%) NVIDIA
8 1 (1.10%) Openreach
8 1 (1.10%) SAP