Period
to 20 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 20 October 2021 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > South East
6 months to
20 Oct 2021
Same period 2020 Same period 2019
Rank 298 251 375
Rank change year-on-year -47 +124 +9
Permanent jobs citing Customer Engagement 158 39 134
As % of all permanent jobs advertised in the South East 0.88% 0.49% 0.53%
As % of the Processes & Methodologies category 0.94% 0.53% 0.58%
Number of salaries quoted 76 34 89
10th Percentile £46,250 £38,825 £30,800
25th Percentile £50,938 £49,438 £46,250
Median annual salary (50th Percentile) £61,000 £70,000 £55,000
Median % change year-on-year -12.86% +27.27% -
75th Percentile £79,688 £93,750 £70,000
90th Percentile £110,000 " £83,250
England median annual salary £61,000 £60,000 £50,000
% change year-on-year +1.67% +20.00% -16.67%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 16,785 7,386 23,015
As % of all permanent IT jobs advertised in the South East 93.45% 92.06% 91.24%
Number of salaries quoted 11,318 6,139 18,748
10th Percentile £32,000 £31,250 £28,000
25th Percentile £40,500 £40,000 £36,250
Median annual salary (50th Percentile) £52,500 £52,000 £50,000
Median % change year-on-year +0.96% +4.00% +5.26%
75th Percentile £67,500 £65,000 £63,750
90th Percentile £79,750 £75,000 £75,000
England median annual salary £58,000 £55,000 £52,500
% change year-on-year +5.45% +4.76% -

Customer Engagement
Job Vacancy Trend in the South East

Job postings citing Customer Engagement as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Customer Engagement in the South East.

Salary trend for Customer Engagement in the South East

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 20 October 2021.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 20 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -17 99 £55,000 - 5
Buckinghamshire -4 62 £55,000 +134.04% 1
Hampshire -108 22 £66,250 +65.63% 4
Berkshire -55 21 £92,500 +60.87% 3
Surrey -47 18 £77,500 +14.81% 1
Oxfordshire -16 16 £46,250 +2.78% 1
West Sussex -9 7 £58,000 -35.56% 3
East Sussex -37 2 £61,000 -6.15%
Home Counties - 1 £70,000 -
Customer Engagement
England

For the 6 months to 20 October 2021, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Customer Engagement.

1 79 (50.00%) Microsoft
2 68 (43.04%) Presales
3 57 (36.08%) Azure
4 55 (34.81%) Social Skills
5 54 (34.18%) Windows
6 48 (30.38%) Microsoft Certification
7 47 (29.75%) Active Directory
7 47 (29.75%) Cybersecurity
7 47 (29.75%) DevOps
8 46 (29.11%) Analytics
9 44 (27.85%) Public Cloud
9 44 (27.85%) VMware
10 42 (26.58%) Software Licensing
11 41 (25.95%) Serverless
11 41 (25.95%) SQL Server
12 39 (24.68%) Citrix
13 37 (23.42%) Agile Software Development
13 37 (23.42%) Time Management
14 36 (22.78%) VMware Infrastructure
15 25 (15.82%) JavaScript
15 25 (15.82%) AWS
16 23 (14.56%) Power Automate
16 23 (14.56%) Power Platform
17 22 (13.92%) Microsoft 365
18 21 (13.29%) PowerApps
18 21 (13.29%) Power BI
19 20 (12.66%) Organisational Skills
19 20 (12.66%) Finance
19 20 (12.66%) Degree
19 20 (12.66%) Marketing

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.33%) SharePoint
2 2 (1.27%) Elasticsearch
3 1 (0.63%) Confluence
Applications
1 7 (4.43%) MS Visio
2 6 (3.80%) Microsoft Project
3 3 (1.90%) Microsoft Office
4 1 (0.63%) InDesign
4 1 (0.63%) Microsoft Excel
4 1 (0.63%) Microsoft PowerPoint
Business Applications
1 4 (2.53%) Dynamics CRM
2 3 (1.90%) Remedy ITSM
3 1 (0.63%) Salesforce.com CRM
Cloud Services
1 57 (36.08%) Azure
2 41 (25.95%) Serverless
3 25 (15.82%) AWS
4 23 (14.56%) Power Automate
4 23 (14.56%) Power Platform
5 22 (13.92%) Microsoft 365
6 21 (13.29%) PowerApps
7 17 (10.76%) Dynamics 365
8 7 (4.43%) GitHub
8 7 (4.43%) IaaS
8 7 (4.43%) PaaS
9 6 (3.80%) SaaS
10 2 (1.27%) Amazon EC2
10 2 (1.27%) Amazon ELB
10 2 (1.27%) Amazon S3
10 2 (1.27%) AWS CloudFormation
10 2 (1.27%) AWS Elastic Beanstalk
10 2 (1.27%) AWS Lambda
10 2 (1.27%) Azure Logic Apps
10 2 (1.27%) Azure Service Bus
Communications & Networking
1 6 (3.80%) Internet
2 4 (2.53%) 3G
2 4 (2.53%) 4G
2 4 (2.53%) Bluetooth
2 4 (2.53%) Wi-Fi
2 4 (2.53%) Wireless
3 3 (1.90%) SSL
3 3 (1.90%) VPN
Database & Business Intelligence
1 41 (25.95%) SQL Server
2 21 (13.29%) Power BI
3 5 (3.16%) Big Data
4 4 (2.53%) Data Warehouse
4 4 (2.53%) Tableau
5 2 (1.27%) Amazon RDS
5 2 (1.27%) Apache Cassandra
5 2 (1.27%) MongoDB
5 2 (1.27%) NoSQL
5 2 (1.27%) SQL Server Integration Services
6 1 (0.63%) Amazon Redshift
6 1 (0.63%) SQLite
Development Applications
1 5 (3.16%) Jenkins
2 4 (2.53%) Balsamiq
3 3 (1.90%) JIRA
4 1 (0.63%) Babel
4 1 (0.63%) Git (software)
4 1 (0.63%) GitLab
4 1 (0.63%) Rational Rhapsody
General
1 55 (34.81%) Social Skills
2 20 (12.66%) Finance
2 20 (12.66%) Marketing
2 20 (12.66%) Organisational Skills
3 19 (12.03%) Public Sector
4 14 (8.86%) Retail
5 13 (8.23%) Automotive
6 10 (6.33%) Analytical Skills
6 10 (6.33%) Banking
7 9 (5.70%) Telecoms
8 6 (3.80%) Influencing Skills
8 6 (3.80%) Legal
9 5 (3.16%) Aerospace
9 5 (3.16%) Inclusion and Diversity
10 4 (2.53%) Billing
10 4 (2.53%) Electronics
10 4 (2.53%) Presentation Skills
11 3 (1.90%) Documentation Skills
11 3 (1.90%) Games
12 2 (1.27%) Advertising
Job Titles
1 49 (31.01%) Architect
2 30 (18.99%) Solutions Architect
3 26 (16.46%) Azure Architect
4 21 (13.29%) Consultant
5 11 (6.96%) Functional Consultant
5 11 (6.96%) Microsoft Consultant
6 10 (6.33%) Developer
7 8 (5.06%) Analyst
7 8 (5.06%) Business Analyst
7 8 (5.06%) Data Architect
8 7 (4.43%) AWS Architect
8 7 (4.43%) AWS Solutions Architect
8 7 (4.43%) Data Centre Architect
9 6 (3.80%) Cloud Architect
9 6 (3.80%) Senior Consultant
9 6 (3.80%) Senior Technical Consultant
9 6 (3.80%) Service Manager
9 6 (3.80%) Technical Consultant
10 5 (3.16%) .NET Developer
10 5 (3.16%) Product Manager
Libraries, Frameworks & Software Standards
1 14 (8.86%) .NET
2 11 (6.96%) Web Services
2 11 (6.96%) XML
3 10 (6.33%) HTML
4 9 (5.70%) JSON
5 8 (5.06%) SAML
6 6 (3.80%) CSS
7 4 (2.53%) Ajax
7 4 (2.53%) OpenCV
7 4 (2.53%) REST
7 4 (2.53%) TensorFlow
7 4 (2.53%) Unity (Game Engine)
7 4 (2.53%) Unreal Engine
7 4 (2.53%) WPF
7 4 (2.53%) XBRL
8 3 (1.90%) J2EE
8 3 (1.90%) LDAP
8 3 (1.90%) SOAP
9 2 (1.27%) Kafka
9 2 (1.27%) RabbitMQ
Miscellaneous
1 44 (27.85%) Public Cloud
2 9 (5.70%) Mobile App
3 8 (5.06%) Data Centre
4 7 (4.43%) PMI
4 7 (4.43%) Renewable Energy
5 6 (3.80%) Hybrid Cloud
5 6 (3.80%) Management Information System
6 5 (3.16%) Cloud Native
6 5 (3.16%) Greenfield Project
6 5 (3.16%) Private Cloud
6 5 (3.16%) Virtual Team
7 4 (2.53%) Algorithms
7 4 (2.53%) Analytical Mindset
7 4 (2.53%) Device Driver
7 4 (2.53%) EPoS
7 4 (2.53%) Robotics
7 4 (2.53%) State Machine
8 3 (1.90%) CMDB
8 3 (1.90%) Life Science
8 3 (1.90%) Smart City
Operating Systems
1 54 (34.18%) Windows
2 18 (11.39%) Linux
3 8 (5.06%) Windows 10
4 5 (3.16%) Red Hat Enterprise Linux
5 4 (2.53%) Embedded Linux
Processes & Methodologies
1 68 (43.04%) Presales
2 47 (29.75%) Cybersecurity
2 47 (29.75%) DevOps
3 46 (29.11%) Analytics
4 42 (26.58%) Software Licensing
5 37 (23.42%) Agile Software Development
5 37 (23.42%) Time Management
6 19 (12.03%) Problem-Solving
7 15 (9.49%) Project Delivery
7 15 (9.49%) Project Management
7 15 (9.49%) Stakeholder Management
8 14 (8.86%) Customer Requirements
9 13 (8.23%) ITIL
10 12 (7.59%) Business Intelligence
10 12 (7.59%) Value Proposition
11 11 (6.96%) Migration
12 10 (6.33%) Business Analysis
12 10 (6.33%) Coaching
13 9 (5.70%) SDLC
13 9 (5.70%) Software Deployment
Programming Languages
1 25 (15.82%) JavaScript
2 17 (10.76%) Python
3 10 (6.33%) C#
4 8 (5.06%) Java
5 5 (3.16%) C++
5 5 (3.16%) SQL
6 4 (2.53%) Bash Shell
7 2 (1.27%) Go
7 2 (1.27%) PHP
Qualifications
1 48 (30.38%) Microsoft Certification
2 20 (12.66%) Degree
3 15 (9.49%) MCSE
4 8 (5.06%) AWS Certification
5 7 (4.43%) CISSP
5 7 (4.43%) MCP
5 7 (4.43%) PMI Certification
6 5 (3.16%) CBAP
7 4 (2.53%) (ISC)2 CCSP
7 4 (2.53%) CCSP
7 4 (2.53%) Cisco Certification
7 4 (2.53%) CISM
7 4 (2.53%) IIBA
7 4 (2.53%) Master's Degree
7 4 (2.53%) Security Cleared
8 3 (1.90%) Computer Science Degree
8 3 (1.90%) PMP
9 2 (1.27%) SC Cleared
10 1 (0.63%) DV Cleared
10 1 (0.63%) PCI QSA
Quality Assurance & Compliance
1 9 (5.70%) SLA
2 8 (5.06%) QA
3 5 (3.16%) ISO/IEC 27001
4 2 (1.27%) Actionable Recommendations
4 2 (1.27%) PCI DSS
5 1 (0.63%) Cyber Essentials
5 1 (0.63%) GDPR
5 1 (0.63%) IASME
5 1 (0.63%) ISO 9001
5 1 (0.63%) NIST
System Software
1 47 (29.75%) Active Directory
2 36 (22.78%) VMware Infrastructure
3 12 (7.59%) Docker
4 7 (4.43%) Hyper-V
5 4 (2.53%) Firmware
Systems Management
1 8 (5.06%) Microsoft Intune
1 8 (5.06%) SCCM
1 8 (5.06%) Single Sign-On
2 7 (4.43%) Ansible
2 7 (4.43%) Kubernetes
3 5 (3.16%) BMC PATROL
3 5 (3.16%) Opscode Chef
4 3 (1.90%) HP UCMDB
5 2 (1.27%) Terraform
6 1 (0.63%) EMC NetWorker
6 1 (0.63%) QRadar
Vendors
1 79 (50.00%) Microsoft
2 44 (27.85%) VMware
3 39 (24.68%) Citrix
4 12 (7.59%) Adobe
5 11 (6.96%) Apple
6 8 (5.06%) Okta
7 5 (3.16%) Red Hat
7 5 (3.16%) SaltStack
8 3 (1.90%) BMC
8 3 (1.90%) HP
8 3 (1.90%) Remedy
8 3 (1.90%) Salesforce.com
8 3 (1.90%) ServiceNow
9 1 (0.63%) Google
9 1 (0.63%) IBM
9 1 (0.63%) LogRhythm
9 1 (0.63%) Splunk
9 1 (0.63%) Sun