Customer Engagement Job Trends in the South East

Customer Engagement
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 3 February 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Feb 2026
Same period 2025 Same period 2024
Rank 192 244 299
Rank change year-on-year +52 +55 +20
Permanent jobs citing Customer Engagement 78 48 33
As % of all permanent jobs in the South East 0.72% 0.55% 0.27%
As % of the Processes & Methodologies category 0.90% 0.62% 0.32%
Number of salaries quoted 46 15 25
10th Percentile £20,000 £39,250 £42,500
25th Percentile £28,375 £53,125 £56,675
Median annual salary (50th Percentile) £45,000 £75,000 £65,000
Median % change year-on-year -40.00% +15.38% -
75th Percentile £71,250 £100,000 £85,000
90th Percentile £93,125 £102,250 £102,500
England median annual salary £57,500 £67,500 £65,000
% change year-on-year -14.81% +3.85% -7.14%

All Process & Methodology Skills
South East

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 8,645 7,744 10,389
As % of all permanent jobs advertised in the South East 79.30% 89.19% 86.29%
Number of salaries quoted 5,244 3,495 7,668
10th Percentile £28,000 £32,750 £28,000
25th Percentile £35,000 £43,928 £37,500
Median annual salary (50th Percentile) £50,000 £58,000 £51,000
Median % change year-on-year -13.79% +13.73% -7.27%
75th Percentile £65,000 £75,000 £65,000
90th Percentile £80,000 £85,000 £78,750
England median annual salary £55,000 £61,500 £56,000
% change year-on-year -10.57% +9.82% -10.40%

Customer Engagement
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in the South East.

Customer Engagement job vacancy trend in the South East

Customer Engagement
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer Engagement.

Salary distribution trend for jobs in the South East citing Customer Engagement

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 3 February 2026.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 3 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +21 35 £40,000 -23.81% 19
Surrey +15 21 £67,500 -10.00% 10
Berkshire +23 20 £67,500 - 9
Buckinghamshire +9 15 £20,000 -61.90% 7
Hampshire +21 10 £40,000 -60.00% 10
West Sussex - 4 £24,000 - 2
Middlesex - 4 - - 2
Sussex - 4 £45,000 - 1
Customer Engagement
England

Customer Engagement
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (5.13%) SharePoint
2 1 (1.28%) Adobe Experience Manager
Applications
1 5 (6.41%) Microsoft Excel
1 5 (6.41%) Microsoft Office
1 5 (6.41%) Microsoft PowerPoint
2 4 (5.13%) Microsoft Project
3 2 (2.56%) Notion
Business Applications
1 10 (12.82%) Dynamics CRM
Cloud Services
1 23 (29.49%) SaaS
2 10 (12.82%) Dynamics 365
2 10 (12.82%) Power Platform
3 6 (7.69%) Azure
4 4 (5.13%) Azure DevOps
4 4 (5.13%) Entra ID
4 4 (5.13%) Google Analytics
4 4 (5.13%) Power Automate
4 4 (5.13%) PowerApps
5 2 (2.56%) Canva
5 2 (2.56%) ChatGPT
5 2 (2.56%) Google Ads
5 2 (2.56%) Microsoft 365
5 2 (2.56%) Zapier
6 1 (1.28%) Google Workspace
6 1 (1.28%) H2O.ai
6 1 (1.28%) Microsoft Copilot
6 1 (1.28%) Miro
6 1 (1.28%) OpenShift
Communications & Networking
1 3 (3.85%) Broadband
Database & Business Intelligence
1 6 (7.69%) Power BI
2 3 (3.85%) DTS
2 3 (3.85%) Metadata
3 1 (1.28%) BusinessObjects Business Intelligence
3 1 (1.28%) Data Lake
3 1 (1.28%) Data Warehouse
3 1 (1.28%) SAP BW
General
1 34 (43.59%) Social Skills
2 29 (37.18%) Marketing
3 21 (26.92%) Finance
4 18 (23.08%) Retail
5 14 (17.95%) Legal
6 13 (16.67%) Public Sector
7 12 (15.38%) Law
8 10 (12.82%) Analytical Skills
9 7 (8.97%) Inclusion and Diversity
9 7 (8.97%) Presentation Skills
10 6 (7.69%) Games
10 6 (7.69%) Pharmaceutical
11 4 (5.13%) Telecoms
12 3 (3.85%) Automotive
13 2 (2.56%) Brand Awareness
13 2 (2.56%) Manufacturing
14 1 (1.28%) Aerospace
14 1 (1.28%) Influencing Skills
Job Titles
1 8 (10.26%) Architect
2 6 (7.69%) Analyst
2 6 (7.69%) Business Development Manager
2 6 (7.69%) Business Manager
2 6 (7.69%) Development Manager
3 4 (5.13%) Coordinator
3 4 (5.13%) Dynamics 365 Analyst
3 4 (5.13%) PMO Coordinator
3 4 (5.13%) Solutions Architect
3 4 (5.13%) Support Analyst
3 4 (5.13%) Trainee
4 3 (3.85%) Commercial Lawyer
4 3 (3.85%) Integration Architect
4 3 (3.85%) IT Manager
4 3 (3.85%) ITSM Architect
4 3 (3.85%) Product Manager
4 3 (3.85%) Sales Manager
4 3 (3.85%) Systems Architect
4 3 (3.85%) Technical Architect
4 3 (3.85%) Technical Solutions Architect
Libraries, Frameworks & Software Standards
1 6 (7.69%) CSS
1 6 (7.69%) HTML
2 4 (5.13%) React
3 1 (1.28%) Keras
3 1 (1.28%) PyTorch
3 1 (1.28%) TensorFlow
Miscellaneous
1 14 (17.95%) Onboarding
2 12 (15.38%) Enterprise Cloud
3 9 (11.54%) Self-Motivation
4 7 (8.97%) Blog
5 5 (6.41%) NHS
6 4 (5.13%) Social Media
7 3 (3.85%) Analytical Mindset
7 3 (3.85%) Data Centre
8 2 (2.56%) Algorithms
8 2 (2.56%) Midjourney
8 2 (2.56%) Product Ownership
9 1 (1.28%) Driving Licence
9 1 (1.28%) Fibre Optics
9 1 (1.28%) Management Information System
Processes & Methodologies
1 32 (41.03%) AI
2 27 (34.62%) Customer Experience
3 26 (33.33%) Stakeholder Management
4 19 (24.36%) CRM
5 16 (20.51%) Analytics
5 16 (20.51%) Project Management
6 13 (16.67%) Contract Negotiation
6 13 (16.67%) Digital Marketing
6 13 (16.67%) Problem-Solving
7 12 (15.38%) Agile
7 12 (15.38%) Data Privacy
7 12 (15.38%) Software Licensing
8 11 (14.10%) B2B
8 11 (14.10%) Business Development
9 10 (12.82%) Continuous Improvement
9 10 (12.82%) Cybersecurity
10 9 (11.54%) Coaching
10 9 (11.54%) Presales
10 9 (11.54%) Project Delivery
11 7 (8.97%) Roadmaps
Programming Languages
1 4 (5.13%) C#
1 4 (5.13%) JavaScript
2 3 (3.85%) SQL
3 1 (1.28%) ABAP
3 1 (1.28%) Python
Qualifications
1 23 (29.49%) Degree
2 11 (14.10%) PMP
3 4 (5.13%) Microsoft Certification
3 4 (5.13%) PMI Certification
4 2 (2.56%) DV Cleared
4 2 (2.56%) Security Cleared
5 1 (1.28%) Computer Science Degree
5 1 (1.28%) Master's Degree
Quality Assurance & Compliance
1 5 (6.41%) QA
2 4 (5.13%) PMO
3 2 (2.56%) Accessibility
3 2 (2.56%) Data Quality
System Software
1 4 (5.13%) Active Directory
Vendors
1 11 (14.10%) Microsoft
2 7 (8.97%) Google
3 4 (5.13%) Dell
4 3 (3.85%) HubSpot
4 3 (3.85%) Sage
5 2 (2.56%) SAP
5 2 (2.56%) YouTube
6 1 (1.28%) Adobe
6 1 (1.28%) Cisco
6 1 (1.28%) Databricks
6 1 (1.28%) Juniper
6 1 (1.28%) NVIDIA
6 1 (1.28%) Openreach
6 1 (1.28%) Salesforce