Period
to 20 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > South East
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 411 409 434
Rank change year-on-year -2 +25 -1
Permanent jobs citing Customer Engagement 134 134 198
As % of all permanent IT jobs advertised in the South East 0.44% 0.45% 0.52%
As % of the Processes & Methodologies category 0.50% 0.51% 0.59%
Number of salaries quoted 106 109 166
South East median annual salary £57,500 £52,000 £52,000
Median salary % change year-on-year +10.58% - -7.56%
10th Percentile £32,000 £32,500 £30,625
90th Percentile £92,500 £82,500 £95,000
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -4.55%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 27,070 26,114 33,548
As % of all permanent IT jobs advertised in the South East 88.83% 87.99% 87.93%
Number of salaries quoted 22,395 21,612 28,229
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,250 £27,000 £26,750
90th Percentile £70,000 £68,750 £68,750
England median annual salary £50,000 £50,000 £50,000

Customer Engagement
Job Vacancy Trend in the South East

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the South East.

Salary trend for Customer Engagement in the South East

Customer Engagement
Salary Histogram in the South East

The salary distribution of IT jobs citing Customer Engagement in the South East over the 6 months to 20 July 2018.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -8 78 £65,000 +18.18% 32
Berkshire -6 60 £65,000 - 29
Surrey +28 23 £50,000 -23.08% 2
Hampshire -12 23 £45,000 +12.50% 3
Oxfordshire -6 14 £65,000 +62.50%
West Sussex -4 7 £30,000 -42.31% 1
Buckinghamshire -12 4 £36,000 -28.00% 3
East Sussex -18 2 £60,000 - 1
Customer Engagement
England

For the 6 months to 20 July 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Customer Engagement.

1 38 (28.36%) Microsoft
2 27 (20.15%) Presales
3 21 (15.67%) Project Management
3 21 (15.67%) Windows
4 20 (14.93%) Oracle
4 20 (14.93%) VMware
5 18 (13.43%) SQL
6 17 (12.69%) Data Centre
7 16 (11.94%) Microsoft Azure
7 16 (11.94%) Information Security
7 16 (11.94%) Marketing
8 15 (11.19%) SQL Server
8 15 (11.19%) .NET
8 15 (11.19%) CRM
8 15 (11.19%) SOA
8 15 (11.19%) Office 365
9 14 (10.45%) Collaborative Working
9 14 (10.45%) Active Directory
9 14 (10.45%) ASP.NET
9 14 (10.45%) ITIL
9 14 (10.45%) Citrix
9 14 (10.45%) Finance
10 13 (9.70%) CSS
10 13 (9.70%) HTML
10 13 (9.70%) Java
10 13 (9.70%) JavaScript
10 13 (9.70%) Degree
11 12 (8.96%) ISO/IEC 27001
11 12 (8.96%) C#
11 12 (8.96%) Dell

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.72%) IIS
1 9 (6.72%) Oracle SOA Suite
2 6 (4.48%) Apache
3 5 (3.73%) JBoss
3 5 (3.73%) SAS
3 5 (3.73%) Skype for Business
3 5 (3.73%) Tomcat
3 5 (3.73%) WebSphere
4 4 (2.99%) nginx
5 3 (2.24%) Exchange Server 2010
5 3 (2.24%) Exchange Server 2013
5 3 (2.24%) GroupWise
5 3 (2.24%) MS Exchange
6 1 (0.75%) Anypoint
6 1 (0.75%) BizTalk Server
6 1 (0.75%) CMS
6 1 (0.75%) SharePoint
Applications
1 7 (5.22%) Microsoft Office
2 3 (2.24%) Microsoft Project
3 2 (1.49%) MS Visio
Business Applications
1 6 (4.48%) Salesforce.com CRM
2 4 (2.99%) Dynamics AX
2 4 (2.99%) Dynamics CRM
2 4 (2.99%) Dynamics NAV
2 4 (2.99%) NetSuite
2 4 (2.99%) Oracle Cash Management
3 1 (0.75%) SAP S/4HANA
3 1 (0.75%) SAP SD
Cloud Services
1 16 (11.94%) Microsoft Azure
2 15 (11.19%) Office 365
3 11 (8.21%) Amazon AWS
4 6 (4.48%) SaaS
5 5 (3.73%) Amazon Kinesis
5 5 (3.73%) Amazon S3
6 4 (2.99%) Cloud Computing
7 2 (1.49%) Dynamics 365
7 2 (1.49%) Salesforce Service Cloud
8 1 (0.75%) Boomi
8 1 (0.75%) GitHub
8 1 (0.75%) Google Cloud Platform
8 1 (0.75%) Google Play
8 1 (0.75%) IaaS
8 1 (0.75%) iPaaS
8 1 (0.75%) Mailgun
8 1 (0.75%) PaaS
8 1 (0.75%) Twilio
8 1 (0.75%) Veeva
Communications & Networking
1 6 (4.48%) LAN
1 6 (4.48%) NAS
1 6 (4.48%) SAN
1 6 (4.48%) WAN
2 5 (3.73%) FTP
2 5 (3.73%) HTTP
2 5 (3.73%) Internet
2 5 (3.73%) Skype
3 4 (2.99%) Firewall
3 4 (2.99%) Network Security
4 1 (0.75%) DHCP
4 1 (0.75%) DNS
4 1 (0.75%) Remote Desktop
4 1 (0.75%) TCP/IP
Database & Business Intelligence
1 15 (11.19%) SQL Server
2 7 (5.22%) MySQL
3 6 (4.48%) Data Warehouse
4 5 (3.73%) Big Data
4 5 (3.73%) Data Lake
5 4 (2.99%) MongoDB
Development Applications
1 5 (3.73%) Eclipse
1 5 (3.73%) IntelliJ
1 5 (3.73%) Maven
1 5 (3.73%) NetBeans
2 4 (2.99%) InstallShield
2 4 (2.99%) Team Foundation Server
2 4 (2.99%) WiX
3 3 (2.24%) MSI
4 2 (1.49%) Git (software)
5 1 (0.75%) Jenkins
5 1 (0.75%) JIRA
5 1 (0.75%) webpack
General
1 16 (11.94%) Marketing
2 14 (10.45%) Finance
3 7 (5.22%) Retail
4 5 (3.73%) Automotive
4 5 (3.73%) Manufacturing
5 4 (2.99%) Advertising
5 4 (2.99%) Aerospace
5 4 (2.99%) Retail Banking
6 3 (2.24%) Legal
7 2 (1.49%) Telecoms
8 1 (0.75%) Billing
8 1 (0.75%) Pharmaceutical
Job Titles
1 31 (23.13%) Architect
2 26 (19.40%) Consultant
3 21 (15.67%) Analyst
4 17 (12.69%) Developer
5 14 (10.45%) Solutions Architect
6 12 (8.96%) Cloud Architect
6 12 (8.96%) Desktop Support
6 12 (8.96%) Technical Architect
7 11 (8.21%) Technical Consultant
8 9 (6.72%) Administrator
8 9 (6.72%) Software Developer
8 9 (6.72%) Support Engineer
9 8 (5.97%) Lead Architect
9 8 (5.97%) SOC Analyst
10 7 (5.22%) Data Analyst
10 7 (5.22%) Digital Analyst
10 7 (5.22%) PPC Analyst
10 7 (5.22%) SEO Analyst
11 6 (4.48%) Senior Developer
11 6 (4.48%) Solutions Consultant
Libraries, Frameworks & Software Standards
1 15 (11.19%) .NET
2 14 (10.45%) ASP.NET
3 13 (9.70%) CSS
3 13 (9.70%) HTML
4 10 (7.46%) AngularJS
4 10 (7.46%) XML
5 6 (4.48%) React
5 6 (4.48%) REST
5 6 (4.48%) SOAP
5 6 (4.48%) WCF
5 6 (4.48%) Web Services
6 5 (3.73%) .NET Framework
6 5 (3.73%) Entity Framework
6 5 (3.73%) Java EE
6 5 (3.73%) Java SE
6 5 (3.73%) JMS
6 5 (3.73%) JSON
6 5 (3.73%) LINQ
6 5 (3.73%) Spring
6 5 (3.73%) WPF
Miscellaneous
1 17 (12.69%) Data Centre
2 11 (8.21%) Analytical Skills
2 11 (8.21%) Self-Motivation
3 8 (5.97%) Security Operations Centre
4 7 (5.22%) Driving Licence
4 7 (5.22%) Management Information System
5 5 (3.73%) Enterprise Software
6 4 (2.99%) Greenfield Project
6 4 (2.99%) Hybrid Cloud
6 4 (2.99%) IBM Mainframe
6 4 (2.99%) Mainframe
6 4 (2.99%) Mobile App
6 4 (2.99%) Private Cloud
7 3 (2.24%) Virtual Team
8 2 (1.49%) User Experience
9 1 (0.75%) Clustering
9 1 (0.75%) N-Tier
9 1 (0.75%) Public Cloud
Operating Systems
1 21 (15.67%) Windows
2 8 (5.97%) Linux
3 7 (5.22%) Windows Server
4 6 (4.48%) Windows 10
5 4 (2.99%) Windows 8
5 4 (2.99%) Windows Server 2012
6 3 (2.24%) Windows Server 2008
7 2 (1.49%) Unix
8 1 (0.75%) Red Hat Enterprise Linux
8 1 (0.75%) Windows Server 2003
Processes & Methodologies
1 27 (20.15%) Presales
2 21 (15.67%) Project Management
3 16 (11.94%) Information Security
4 15 (11.19%) CRM
4 15 (11.19%) SOA
5 14 (10.45%) Collaborative Working
5 14 (10.45%) ITIL
6 12 (8.96%) MVC
6 12 (8.96%) Problem-Solving
7 11 (8.21%) Agile Software Development
7 11 (8.21%) Analytics
7 11 (8.21%) Logistics
8 10 (7.46%) Cybersecurity
8 10 (7.46%) Incident Management
8 10 (7.46%) Migration
8 10 (7.46%) OWASP
9 9 (6.72%) Digital Marketing
9 9 (6.72%) Enterprise Architecture
10 8 (5.97%) Problem Management
10 8 (5.97%) Root Cause Analysis
Programming Languages
1 18 (13.43%) SQL
2 13 (9.70%) Java
2 13 (9.70%) JavaScript
3 12 (8.96%) C#
4 6 (4.48%) PHP
5 3 (2.24%) PowerShell
5 3 (2.24%) VBScript
6 1 (0.75%) Apex Code
6 1 (0.75%) Python
6 1 (0.75%) T-SQL
6 1 (0.75%) TypeScript
Qualifications
1 13 (9.70%) Degree
2 12 (8.96%) SANS
3 9 (6.72%) MCP
4 8 (5.97%) MCSE
4 8 (5.97%) Microsoft Certification
4 8 (5.97%) Security Cleared
5 4 (2.99%) CISM
5 4 (2.99%) CISSP
5 4 (2.99%) Citrix Certification
5 4 (2.99%) MBA
5 4 (2.99%) MCSA
5 4 (2.99%) SC Cleared
6 2 (1.49%) CEH
6 2 (1.49%) CESG Certified Professional
6 2 (1.49%) CISMP
6 2 (1.49%) CREST Certified
6 2 (1.49%) ISEB
6 2 (1.49%) OSCP
6 2 (1.49%) PCI QSA
6 2 (1.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 12 (8.96%) ISO/IEC 27001
2 2 (1.49%) Cyber Essentials
2 2 (1.49%) PCI DSS
2 2 (1.49%) QA
2 2 (1.49%) SLA
3 1 (0.75%) COBIT
System Software
1 14 (10.45%) Active Directory
2 7 (5.22%) Hyper-V
3 5 (3.73%) VMware Infrastructure
4 3 (2.24%) Microsoft App-V
4 3 (2.24%) NDS
4 3 (2.24%) NetIQ eDirectory
4 3 (2.24%) XenApp
5 1 (0.75%) Docker
5 1 (0.75%) vCloud
5 1 (0.75%) vSphere
Systems Management
1 9 (6.72%) SCCM
2 4 (2.99%) FortiGate
3 3 (2.24%) Forefront Identity Manager
3 3 (2.24%) SCOM
4 2 (1.49%) Nessus
5 1 (0.75%) Ansible
Vendors
1 38 (28.36%) Microsoft
2 20 (14.93%) Oracle
2 20 (14.93%) VMware
3 14 (10.45%) Citrix
4 12 (8.96%) Dell
4 12 (8.96%) EMC
5 10 (7.46%) SAP
6 9 (6.72%) IBM
7 8 (5.97%) Cisco
7 8 (5.97%) Salesforce.com
8 5 (3.73%) BEA
8 5 (3.73%) Talend
8 5 (3.73%) TIBCO
9 4 (2.99%) Dynatrace
9 4 (2.99%) HP
9 4 (2.99%) NetApp
9 4 (2.99%) Riverbed
9 4 (2.99%) Splunk
9 4 (2.99%) Sun
10 3 (2.24%) Nimble Storage