Customer Engagement Job Trends in the South East

Customer Engagement
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 27 January 2026, with comparisons to the same periods in the previous two years.

6 months to
27 Jan 2026
Same period 2025 Same period 2024
Rank 195 243 283
Rank change year-on-year +48 +40 +47
Permanent jobs citing Customer Engagement 76 46 37
As % of all permanent jobs in the South East 0.71% 0.52% 0.34%
As % of the Processes & Methodologies category 0.89% 0.59% 0.39%
Number of salaries quoted 48 15 29
10th Percentile £20,000 £39,250 £33,500
25th Percentile £31,125 £53,125 £52,500
Median annual salary (50th Percentile) £45,000 £75,000 £65,000
Median % change year-on-year -40.00% +15.38% -
75th Percentile £71,250 £100,000 £90,000
90th Percentile £92,375 £102,250 £97,500
England median annual salary £56,250 £67,500 £67,500
% change year-on-year -16.67% - -3.57%

All Process & Methodology Skills
South East

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 8,495 7,812 9,564
As % of all permanent jobs advertised in the South East 79.39% 88.95% 86.65%
Number of salaries quoted 5,137 3,592 7,004
10th Percentile £28,000 £32,750 £28,500
25th Percentile £35,000 £44,870 £37,500
Median annual salary (50th Percentile) £50,000 £58,000 £52,500
Median % change year-on-year -13.79% +10.48% -4.55%
75th Percentile £65,000 £75,000 £65,000
90th Percentile £80,000 £85,000 £80,000
England median annual salary £55,000 £60,743 £57,500
% change year-on-year -9.45% +5.64% -8.00%

Customer Engagement
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in the South East.

Customer Engagement job vacancy trend in the South East

Customer Engagement
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer Engagement.

Salary distribution trend for jobs in the South East citing Customer Engagement

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 27 January 2026.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 27 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +32 38 £41,250 -21.43% 66
Berkshire - 19 £67,500 - 38
Buckinghamshire +11 18 £20,000 -61.90% 17
Surrey +13 16 £66,250 -11.67% 21
Hampshire +19 10 £40,000 -60.00% 18
Middlesex - 4 - - 2
Sussex - 4 £45,000 - 1
West Sussex - 4 £24,000 - 13
Oxfordshire +16 1 £42,500 - 11
Customer Engagement
England

Customer Engagement
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (5.26%) SharePoint
Applications
1 4 (5.26%) Microsoft Excel
1 4 (5.26%) Microsoft Office
1 4 (5.26%) Microsoft PowerPoint
1 4 (5.26%) Microsoft Project
2 3 (3.95%) Notion
Business Applications
1 12 (15.79%) Dynamics CRM
Cloud Services
1 25 (32.89%) SaaS
2 12 (15.79%) Dynamics 365
2 12 (15.79%) Power Platform
3 6 (7.89%) Azure
3 6 (7.89%) Azure DevOps
4 4 (5.26%) Entra ID
4 4 (5.26%) Power Automate
4 4 (5.26%) PowerApps
5 3 (3.95%) Canva
5 3 (3.95%) ChatGPT
5 3 (3.95%) Zapier
6 2 (2.63%) Amazon SageMaker
6 2 (2.63%) Azure Machine Learning
6 2 (2.63%) dbt
6 2 (2.63%) Fivetran
6 2 (2.63%) GCP
6 2 (2.63%) GitHub Actions
6 2 (2.63%) Google Ads
6 2 (2.63%) Google Data Studio
6 2 (2.63%) Snowflake
Communications & Networking
1 3 (3.95%) Broadband
Database & Business Intelligence
1 8 (10.53%) Power BI
2 3 (3.95%) Data Warehouse
2 3 (3.95%) DTS
3 2 (2.63%) Amazon Redshift
3 2 (2.63%) BigQuery
3 2 (2.63%) Looker
3 2 (2.63%) SQL Server
3 2 (2.63%) Tableau
4 1 (1.32%) BusinessObjects Business Intelligence
4 1 (1.32%) Data Lake
4 1 (1.32%) Metadata
4 1 (1.32%) SAP BW
Development Applications
1 2 (2.63%) Git
General
1 33 (43.42%) Social Skills
2 28 (36.84%) Marketing
3 22 (28.95%) Finance
4 17 (22.37%) Retail
5 14 (18.42%) Legal
6 13 (17.11%) Public Sector
7 12 (15.79%) Law
8 7 (9.21%) Analytical Skills
8 7 (9.21%) Inclusion and Diversity
8 7 (9.21%) Presentation Skills
9 6 (7.89%) Games
9 6 (7.89%) Pharmaceutical
10 4 (5.26%) Telecoms
11 2 (2.63%) Brand Awareness
11 2 (2.63%) Manufacturing
12 1 (1.32%) Aerospace
12 1 (1.32%) Influencing Skills
Job Titles
1 9 (11.84%) Architect
2 8 (10.53%) Analyst
3 6 (7.89%) Business Development Manager
3 6 (7.89%) Business Manager
3 6 (7.89%) Development Manager
4 4 (5.26%) Coordinator
4 4 (5.26%) Dynamics 365 Analyst
4 4 (5.26%) PMO Coordinator
4 4 (5.26%) Solutions Architect
4 4 (5.26%) Support Analyst
4 4 (5.26%) Trainee
5 3 (3.95%) Commercial Lawyer
5 3 (3.95%) Digital Executive
5 3 (3.95%) Integration Architect
5 3 (3.95%) IT Manager
5 3 (3.95%) ITSM Architect
5 3 (3.95%) Product Manager
5 3 (3.95%) Sales Manager
5 3 (3.95%) Systems Architect
5 3 (3.95%) Technical Architect
Libraries, Frameworks & Software Standards
1 6 (7.89%) CSS
1 6 (7.89%) HTML
2 4 (5.26%) React
3 2 (2.63%) Hugging Face
3 2 (2.63%) NumPy
3 2 (2.63%) Pandas
3 2 (2.63%) scikit-learn
4 1 (1.32%) Keras
4 1 (1.32%) PyTorch
4 1 (1.32%) TensorFlow
Miscellaneous
1 13 (17.11%) Onboarding
2 12 (15.79%) Enterprise Cloud
3 8 (10.53%) Self-Motivation
4 7 (9.21%) Blog
5 5 (6.58%) NHS
5 5 (6.58%) Social Media
6 3 (3.95%) Analytical Mindset
6 3 (3.95%) Midjourney
7 2 (2.63%) Product Ownership
8 1 (1.32%) Data Centre
8 1 (1.32%) Driving Licence
8 1 (1.32%) Fibre Optics
8 1 (1.32%) Management Information System
Processes & Methodologies
1 33 (43.42%) AI
2 24 (31.58%) Customer Experience
3 23 (30.26%) Stakeholder Management
4 20 (26.32%) CRM
5 16 (21.05%) Analytics
6 15 (19.74%) Project Management
7 14 (18.42%) Digital Marketing
7 14 (18.42%) Problem-Solving
8 13 (17.11%) Contract Negotiation
9 12 (15.79%) Data Privacy
9 12 (15.79%) Software Licensing
10 11 (14.47%) Agile
10 11 (14.47%) Business Development
11 8 (10.53%) Business Intelligence
11 8 (10.53%) Cybersecurity
12 7 (9.21%) B2B
12 7 (9.21%) Continuous Improvement
12 7 (9.21%) Presales
12 7 (9.21%) Project Delivery
12 7 (9.21%) Waterfall
Programming Languages
1 5 (6.58%) SQL
2 4 (5.26%) C#
2 4 (5.26%) JavaScript
3 3 (3.95%) Python
4 2 (2.63%) Data Analysis Expressions
5 1 (1.32%) ABAP
Qualifications
1 22 (28.95%) Degree
2 11 (14.47%) PMP
3 4 (5.26%) Microsoft Certification
3 4 (5.26%) PMI Certification
4 2 (2.63%) DV Cleared
4 2 (2.63%) Security Cleared
5 1 (1.32%) Computer Science Degree
5 1 (1.32%) Master's Degree
Quality Assurance & Compliance
1 5 (6.58%) QA
2 4 (5.26%) PMO
3 2 (2.63%) Accessibility
3 2 (2.63%) Data Quality
System Software
1 4 (5.26%) Active Directory
Vendors
1 8 (10.53%) Microsoft
2 6 (7.89%) Google
3 4 (5.26%) Dell
3 4 (5.26%) HubSpot
4 3 (3.95%) Sage
4 3 (3.95%) YouTube
5 2 (2.63%) Alteryx
5 2 (2.63%) OpenAI
5 2 (2.63%) Salesforce
5 2 (2.63%) SAP
5 2 (2.63%) Talend
5 2 (2.63%) Zoho
6 1 (1.32%) Cisco
6 1 (1.32%) Databricks
6 1 (1.32%) Juniper
6 1 (1.32%) NVIDIA
6 1 (1.32%) Openreach