Customer Engagement Job Trends in the South East

Customer Engagement
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 18 August 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Aug 2026
Same period 2025 Same period 2024
Rank 187 218 305
Rank change year-on-year +31 +87 -46
Permanent jobs citing Customer Engagement 146 83 40
As % of all permanent jobs in the South East 0.85% 0.93% 0.29%
As % of the Processes & Methodologies category 1.19% 1.06% 0.36%
Number of salaries quoted 85 36 11
10th Percentile £29,750 £28,000 £46,250
25th Percentile £36,750 £36,875 £49,375
Median annual salary (50th Percentile) £49,500 £45,000 £62,500
Median % change year-on-year +10.00% -28.00% +19.05%
75th Percentile £65,000 £52,500 £79,375
90th Percentile £92,500 £73,750 £80,000
England median annual salary £55,000 £50,000 £60,000
% change year-on-year +10.00% -16.67% -7.69%

All Process & Methodology Skills
South East

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 12,300 7,858 11,125
As % of all permanent jobs advertised in the South East 71.40% 88.00% 80.80%
Number of salaries quoted 8,809 4,198 7,200
10th Percentile £30,000 £26,750 £30,000
25th Percentile £40,000 £33,750 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £52,500
Median % change year-on-year +10.00% -4.76% -4.55%
75th Percentile £70,000 £67,500 £67,500
90th Percentile £86,250 £80,000 £81,250
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -12.00%

Customer Engagement
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in the South East.

Customer Engagement job vacancy trend in the South East

Customer Engagement
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer Engagement.

Salary distribution trend for jobs in the South East citing Customer Engagement

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 18 August 2026.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 18 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hampshire -4 62 £60,000 +20.00% 19
Thames Valley +8 54 £50,000 +8.11% 21
Oxfordshire -5 25 £50,000 +5.26% 8
Buckinghamshire +2 18 £47,500 +15.15% 4
Kent -2 16 £38,500 - 7
Berkshire +6 11 £70,000 +150.00% 9
Surrey -19 9 £49,500 -31.72% 11
East Sussex -21 2 £37,500 +50.00% 1
West Sussex - 2 - -
Home Counties - 1 £95,000 -
Customer Engagement
England

Customer Engagement
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (1.37%) WordPress
Applications
1 19 (13.01%) Microsoft Office
2 7 (4.79%) Microsoft Project
3 6 (4.11%) Adobe Creative Suite
3 6 (4.11%) Adobe Illustrator
3 6 (4.11%) InDesign
3 6 (4.11%) Photoshop
4 4 (2.74%) Adobe After Effects
5 3 (2.05%) Simulink
6 1 (0.68%) Microsoft Excel
6 1 (0.68%) Microsoft PowerPoint
Business Applications
1 11 (7.53%) Dynamics CRM
2 3 (2.05%) Shopify
3 1 (0.68%) Dynamics NAV
3 1 (0.68%) FastStats
3 1 (0.68%) FastStats PeopleStage
Cloud Services
1 20 (13.70%) Azure
2 13 (8.90%) SaaS
3 9 (6.16%) AWS
3 9 (6.16%) Dynamics 365
4 6 (4.11%) Power Platform
5 4 (2.74%) Cloud Computing
5 4 (2.74%) Figma
5 4 (2.74%) Microsoft 365
5 4 (2.74%) Mimecast
6 1 (0.68%) Azure Logic Apps
6 1 (0.68%) Azure Machine Learning
6 1 (0.68%) Azure Service Bus
6 1 (0.68%) GCP
6 1 (0.68%) GitHub
6 1 (0.68%) GitHub Actions
6 1 (0.68%) Google Analytics
6 1 (0.68%) Power Automate
6 1 (0.68%) PowerApps
6 1 (0.68%) Salesforce Sales Cloud
6 1 (0.68%) Salesforce Service Cloud
Communications & Networking
1 26 (17.81%) Firewall
2 13 (8.90%) Network Security
3 10 (6.85%) Intrusion Detection
4 9 (6.16%) WAN
5 5 (3.42%) LAN
6 4 (2.74%) Ethernet
6 4 (2.74%) Internet
6 4 (2.74%) SD-WAN
7 2 (1.37%) Cisco Firepower
7 2 (1.37%) Cisco ISE
7 2 (1.37%) SNMP
7 2 (1.37%) VPN
8 1 (0.68%) ATM
8 1 (0.68%) Frame Relay
8 1 (0.68%) MPLS
8 1 (0.68%) SMS
8 1 (0.68%) SSH
8 1 (0.68%) TCP/IP
8 1 (0.68%) VoIP
8 1 (0.68%) Wireshark
Database & Business Intelligence
1 2 (1.37%) Looker
1 2 (1.37%) Power BI
1 2 (1.37%) Tableau
2 1 (0.68%) Oracle Database
2 1 (0.68%) SQL Server
Development Applications
1 8 (5.48%) JIRA
1 8 (5.48%) LabVIEW
2 2 (1.37%) Git
3 1 (0.68%) GitLab
3 1 (0.68%) MLflow
3 1 (0.68%) Ranorex
3 1 (0.68%) Selenium
3 1 (0.68%) Team Foundation Server
General
1 72 (49.32%) Social Skills
2 56 (38.36%) Marketing
3 33 (22.60%) Analytical Skills
4 31 (21.23%) Organisational Skills
5 23 (15.75%) Military
6 21 (14.38%) Aerospace
7 20 (13.70%) Finance
8 16 (10.96%) Inclusion and Diversity
9 14 (9.59%) Electronics
9 14 (9.59%) Public Sector
10 11 (7.53%) Presentation Skills
11 9 (6.16%) Retail
12 7 (4.79%) Automotive
12 7 (4.79%) Aviation
13 6 (4.11%) Telecoms
14 5 (3.42%) Influencing Skills
15 4 (2.74%) Manufacturing
15 4 (2.74%) Multimedia
16 3 (2.05%) Advertising
16 3 (2.05%) Pharmaceutical
Job Titles
1 19 (13.01%) Senior
2 18 (12.33%) Lead
3 12 (8.22%) Account Manager
4 11 (7.53%) Data Engineer
4 11 (7.53%) Systems Engineer
5 10 (6.85%) Consultant
5 10 (6.85%) Salesforce Engineer
6 9 (6.16%) Data Centre Technician
6 9 (6.16%) Data Technician
6 9 (6.16%) Sales Manager
7 8 (5.48%) Sales Executive
7 8 (5.48%) Senior Manager
7 8 (5.48%) Senior Systems Engineer
7 8 (5.48%) Support Engineer
7 8 (5.48%) Technical Engineer
7 8 (5.48%) Technical Support
7 8 (5.48%) Technical Support Engineer
7 8 (5.48%) Telesales Executive
8 7 (4.79%) Sales Account Manager
9 6 (4.11%) Architect
Libraries, Frameworks & Software Standards
1 11 (7.53%) ModSecurity
2 4 (2.74%) CSS
2 4 (2.74%) HTML
3 1 (0.68%) EDI
3 1 (0.68%) Lightning Web Components
3 1 (0.68%) Middleware
3 1 (0.68%) PySpark
3 1 (0.68%) PyTorch
3 1 (0.68%) REST
3 1 (0.68%) SOAP
3 1 (0.68%) Visualforce
Miscellaneous
1 22 (15.07%) Data Centre
2 17 (11.64%) Fibre Optics
3 16 (10.96%) Driving Licence
4 15 (10.27%) Social Media
5 12 (8.22%) Onboarding
5 12 (8.22%) Self-Motivation
6 11 (7.53%) Marketing Technology
7 10 (6.85%) Distributed Denial-of-Service
7 10 (6.85%) Private Cloud
7 10 (6.85%) Security Posture
8 9 (6.16%) PMI
8 9 (6.16%) Web Conferencing
9 8 (5.48%) Management Information System
10 7 (4.79%) Legacy Systems
11 4 (2.74%) Graphic Design
12 3 (2.05%) Cloud Native
12 3 (2.05%) Embedded Systems
12 3 (2.05%) Enterprise Software
12 3 (2.05%) Product Ownership
13 2 (1.37%) Virtual Team
Operating Systems
1 4 (2.74%) Windows
2 2 (1.37%) Windows Server
3 1 (0.68%) Linux
Processes & Methodologies
1 46 (31.51%) CRM
2 31 (21.23%) Decision-Making
3 27 (18.49%) Continuous Improvement
4 26 (17.81%) Validation
5 25 (17.12%) Customer Experience
5 25 (17.12%) Service Delivery
6 24 (16.44%) Roadmaps
7 22 (15.07%) Stakeholder Management
8 21 (14.38%) AI
9 20 (13.70%) Mentoring
9 20 (13.70%) Technical Leadership
10 19 (13.01%) ITIL
10 19 (13.01%) Presales
11 18 (12.33%) Commercial Awareness
11 18 (12.33%) Service Management
12 17 (11.64%) Resource Allocation
13 16 (10.96%) Physics
14 15 (10.27%) Customer Service
15 14 (9.59%) Project Management
15 14 (9.59%) Risk Management
Programming Languages
1 11 (7.53%) MATLAB
2 10 (6.85%) Python
3 3 (2.05%) SQL
4 1 (0.68%) Apex Code
4 1 (0.68%) C#
4 1 (0.68%) Java
4 1 (0.68%) JavaScript
4 1 (0.68%) PowerShell
4 1 (0.68%) SOQL
Qualifications
1 43 (29.45%) Degree
2 39 (26.71%) Security Cleared
3 27 (18.49%) SC Cleared
4 22 (15.07%) DV Cleared
5 18 (12.33%) BPSS Clearance
6 13 (8.90%) CCNP
6 13 (8.90%) Cisco Certification
7 11 (7.53%) CISSP
8 10 (6.85%) PMI Certification
9 8 (5.48%) HNC
9 8 (5.48%) HND
9 8 (5.48%) Master's Degree
9 8 (5.48%) PhD
10 7 (4.79%) TOGAF Certification
11 5 (3.42%) Azure Certification
11 5 (3.42%) Microsoft Certification
12 3 (2.05%) ICAEW
13 2 (1.37%) City & Guilds
13 2 (1.37%) Computer Science Degree
14 1 (0.68%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 12 (8.22%) ISO/IEC 27001
2 10 (6.85%) ISO 9001
2 10 (6.85%) ISO/IEC 20000
2 10 (6.85%) SLA
3 9 (6.16%) QA
4 6 (4.11%) Actionable Recommendations
5 4 (2.74%) Data Quality
6 3 (2.05%) Def Stans
7 2 (1.37%) GDPR
7 2 (1.37%) NIST
8 1 (0.68%) PERC
8 1 (0.68%) Software Quality Assurance
System Software
1 7 (4.79%) VMware Infrastructure
2 6 (4.11%) Hyper-V
3 3 (2.05%) Active Directory
4 1 (0.68%) vCloud
4 1 (0.68%) VMware NSX
4 1 (0.68%) vSphere
Systems Management
1 2 (1.37%) FortiGate
1 2 (1.37%) Stealthwatch
2 1 (0.68%) OpenView
2 1 (0.68%) Tivoli
2 1 (0.68%) WMI
Vendors
1 28 (19.18%) Microsoft
2 15 (10.27%) Cisco
2 15 (10.27%) Salesforce
3 12 (8.22%) Fortinet
4 11 (7.53%) Oracle
4 11 (7.53%) SAP
5 10 (6.85%) Palo Alto
6 8 (5.48%) ServiceNow
7 7 (4.79%) VMware
8 6 (4.11%) Adobe
9 4 (2.74%) Acronis
9 4 (2.74%) BT
9 4 (2.74%) N-able
10 3 (2.05%) Broadcom
11 2 (1.37%) HubSpot
11 2 (1.37%) SonicWALL
11 2 (1.37%) Ubiquiti
12 1 (0.68%) Apteco
12 1 (0.68%) Databricks
12 1 (0.68%) Nimble Storage