Customer Engagement Job Trends in the South East

Customer Engagement
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 15 September 2026, with comparisons to the same periods in the previous two years.

6 months to
15 Sep 2026
Same period 2025 Same period 2024
Rank 164 204 277
Rank change year-on-year +40 +73 -24
Permanent jobs citing Customer Engagement 186 88 54
As % of all permanent jobs in the South East 1.01% 0.98% 0.42%
As % of the Processes & Methodologies category 1.42% 1.11% 0.52%
Number of salaries quoted 111 40 13
10th Percentile £29,750 £28,000 £37,000
25th Percentile £36,250 £37,500 £46,250
Median annual salary (50th Percentile) £47,500 £45,000 £62,500
Median % change year-on-year +5.56% -28.00% +19.05%
75th Percentile £67,500 £52,500 £78,750
90th Percentile £86,250 £73,750 £80,000
England median annual salary £55,000 £52,500 £62,500
% change year-on-year +4.76% -16.00% -0.55%

All Process & Methodology Skills
South East

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 13,107 7,907 10,362
As % of all permanent jobs advertised in the South East 71.52% 88.04% 80.64%
Number of salaries quoted 9,396 4,166 5,928
10th Percentile £30,000 £27,000 £31,250
25th Percentile £40,000 £33,750 £41,000
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% -
75th Percentile £70,000 £67,500 £68,750
90th Percentile £90,000 £82,500 £82,500
England median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -7.26%

Customer Engagement
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in the South East.

Customer Engagement job vacancy trend in the South East

Customer Engagement
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer Engagement.

Salary distribution trend for jobs in the South East citing Customer Engagement

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 15 September 2026.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 15 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hampshire +10 78 £60,000 +33.33% 60
Thames Valley +26 58 £50,000 +5.26% 108
Oxfordshire -15 26 £45,500 -6.67% 20
Kent +4 23 £38,500 - 8
Buckinghamshire +7 20 £55,000 +25.71% 27
Surrey -21 17 £49,500 -28.00% 26
Berkshire +10 12 £70,000 - 62
West Sussex - 4 - - 7
East Sussex -11 3 £37,500 +50.00% 15
Home Counties - 3 £80,000 -
Customer Engagement
England

Customer Engagement
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (1.61%) CMS
2 2 (1.08%) Microsoft Exchange
2 2 (1.08%) SharePoint
2 2 (1.08%) WordPress
Applications
1 19 (10.22%) Microsoft Office
2 7 (3.76%) Microsoft Excel
2 7 (3.76%) Microsoft Project
3 6 (3.23%) Adobe Creative Suite
3 6 (3.23%) Adobe Illustrator
3 6 (3.23%) InDesign
3 6 (3.23%) Photoshop
4 4 (2.15%) Adobe After Effects
4 4 (2.15%) Microsoft PowerPoint
5 3 (1.61%) Simulink
5 3 (1.61%) Spreadsheet
Business Applications
1 7 (3.76%) Dynamics CRM
2 4 (2.15%) Shopify
3 1 (0.54%) Dynamics NAV
3 1 (0.54%) FastStats
3 1 (0.54%) FastStats PeopleStage
Cloud Services
1 32 (17.20%) Azure
2 24 (12.90%) SaaS
3 14 (7.53%) AWS
4 8 (4.30%) Microsoft 365
5 6 (3.23%) Power Platform
6 5 (2.69%) Dynamics 365
7 4 (2.15%) Cloud Computing
7 4 (2.15%) Entra ID
7 4 (2.15%) Figma
7 4 (2.15%) Mimecast
8 3 (1.61%) Salesforce Commerce Cloud
9 2 (1.08%) Microsoft Copilot
9 2 (1.08%) OneDrive
10 1 (0.54%) Azure Databricks
10 1 (0.54%) Azure Logic Apps
10 1 (0.54%) Azure Service Bus
10 1 (0.54%) GitHub Actions
10 1 (0.54%) Nutanix
10 1 (0.54%) Power Automate
10 1 (0.54%) PowerApps
Communications & Networking
1 31 (16.67%) Firewall
2 19 (10.22%) Network Security
3 10 (5.38%) Intrusion Detection
4 8 (4.30%) WAN
5 4 (2.15%) Ethernet
5 4 (2.15%) Internet
5 4 (2.15%) LAN
5 4 (2.15%) SD-WAN
6 3 (1.61%) 5G
6 3 (1.61%) Cisco Firepower
6 3 (1.61%) Cisco ISE
6 3 (1.61%) VPN
7 2 (1.08%) Unified Communications
8 1 (0.54%) SMS
8 1 (0.54%) SNMP
8 1 (0.54%) SSH
8 1 (0.54%) Value-Added Service
8 1 (0.54%) VSAN
8 1 (0.54%) Wireless
Database & Business Intelligence
1 2 (1.08%) Looker
1 2 (1.08%) Power BI
1 2 (1.08%) Tableau
2 1 (0.54%) Big Data
2 1 (0.54%) Oracle Database
2 1 (0.54%) SQL Server
Development Applications
1 8 (4.30%) JIRA
1 8 (4.30%) LabVIEW
2 2 (1.08%) Git
3 1 (0.54%) GitLab
3 1 (0.54%) MLflow
3 1 (0.54%) Ranorex
3 1 (0.54%) Selenium
3 1 (0.54%) Team Foundation Server
General
1 96 (51.61%) Social Skills
2 66 (35.48%) Marketing
3 41 (22.04%) Analytical Skills
4 35 (18.82%) Organisational Skills
5 30 (16.13%) Aerospace
6 25 (13.44%) Finance
6 25 (13.44%) Inclusion and Diversity
6 25 (13.44%) Military
7 20 (10.75%) Retail
8 18 (9.68%) Electronics
9 17 (9.14%) Presentation Skills
10 12 (6.45%) Public Sector
11 11 (5.91%) Automotive
12 10 (5.38%) Telecoms
13 7 (3.76%) Aviation
14 6 (3.23%) Influencing Skills
14 6 (3.23%) Manufacturing
15 4 (2.15%) Multimedia
16 3 (1.61%) Advertising
16 3 (1.61%) Pharmaceutical
Job Titles
1 19 (10.22%) Lead
2 18 (9.68%) Senior
3 14 (7.53%) Architect
4 11 (5.91%) Data Engineer
4 11 (5.91%) Systems Engineer
5 10 (5.38%) Salesforce Engineer
6 9 (4.84%) Account Manager
6 9 (4.84%) Consultant
6 9 (4.84%) Sales Engineer
6 9 (4.84%) Sales Manager
7 8 (4.30%) Data Centre Technician
7 8 (4.30%) Data Technician
7 8 (4.30%) Sales Executive
7 8 (4.30%) Senior Systems Engineer
7 8 (4.30%) Support Engineer
7 8 (4.30%) Technical Engineer
7 8 (4.30%) Technical Support
7 8 (4.30%) Technical Support Engineer
7 8 (4.30%) Telesales Executive
8 7 (3.76%) Sales Account Manager
Libraries, Frameworks & Software Standards
1 16 (8.60%) ModSecurity
2 4 (2.15%) CSS
2 4 (2.15%) HTML
3 3 (1.61%) EDI
3 3 (1.61%) Flash
4 1 (0.54%) EJB
4 1 (0.54%) Lightning Web Components
4 1 (0.54%) Middleware
4 1 (0.54%) PySpark
4 1 (0.54%) PyTorch
4 1 (0.54%) REST
4 1 (0.54%) SOAP
4 1 (0.54%) Visualforce
Miscellaneous
1 30 (16.13%) Onboarding
2 26 (13.98%) Data Centre
3 18 (9.68%) Driving Licence
3 18 (9.68%) Social Media
4 16 (8.60%) Fibre Optics
5 12 (6.45%) Management Information System
6 11 (5.91%) Marketing Technology
6 11 (5.91%) Private Cloud
6 11 (5.91%) Self-Motivation
7 10 (5.38%) Distributed Denial-of-Service
7 10 (5.38%) Security Posture
8 9 (4.84%) PMI
8 9 (4.84%) Web Conferencing
9 7 (3.76%) Legacy Systems
10 6 (3.23%) Cyber Defence
10 6 (3.23%) Cyber Threat
10 6 (3.23%) Security Operations Centre
11 5 (2.69%) Enterprise Software
12 4 (2.15%) Graphic Design
12 4 (2.15%) Hybrid Cloud
Operating Systems
1 5 (2.69%) Windows
2 2 (1.08%) Linux
2 2 (1.08%) Windows Server
Processes & Methodologies
1 45 (24.19%) CRM
2 40 (21.51%) Decision-Making
3 34 (18.28%) Customer Experience
4 33 (17.74%) Continuous Improvement
5 32 (17.20%) Mentoring
6 31 (16.67%) Problem-Solving
6 31 (16.67%) Roadmaps
7 30 (16.13%) Technical Leadership
8 28 (15.05%) Customer Service
9 26 (13.98%) Service Delivery
9 26 (13.98%) Stakeholder Management
9 26 (13.98%) Validation
10 25 (13.44%) AI
11 23 (12.37%) Presales
12 20 (10.75%) Service Management
13 19 (10.22%) Commercial Awareness
13 19 (10.22%) ITIL
13 19 (10.22%) Risk Management
14 17 (9.14%) Project Delivery
14 17 (9.14%) Resource Allocation
Programming Languages
1 12 (6.45%) Python
2 11 (5.91%) MATLAB
3 3 (1.61%) SQL
4 2 (1.08%) PowerShell
5 1 (0.54%) Apex Code
5 1 (0.54%) Bash
5 1 (0.54%) C#
5 1 (0.54%) Java
5 1 (0.54%) JavaScript
5 1 (0.54%) SOQL
Qualifications
1 45 (24.19%) Degree
2 44 (23.66%) Security Cleared
3 30 (16.13%) SC Cleared
4 26 (13.98%) DV Cleared
5 17 (9.14%) BPSS Clearance
5 17 (9.14%) CISSP
6 14 (7.53%) CCNP
6 14 (7.53%) Cisco Certification
7 11 (5.91%) Azure Certification
8 9 (4.84%) HND
8 9 (4.84%) PMI Certification
9 8 (4.30%) HNC
9 8 (4.30%) Master's Degree
9 8 (4.30%) PhD
10 7 (3.76%) CISM
10 7 (3.76%) TOGAF Certification
11 6 (3.23%) AWS Certification
12 5 (2.69%) Microsoft Certification
13 4 (2.15%) CCSK
14 3 (1.61%) ICAEW
Quality Assurance & Compliance
1 15 (8.06%) ISO/IEC 27001
2 14 (7.53%) QA
3 10 (5.38%) SLA
4 9 (4.84%) ISO 9001
4 9 (4.84%) ISO/IEC 20000
5 7 (3.76%) NIST
6 4 (2.15%) Data Quality
7 3 (1.61%) Accessibility
7 3 (1.61%) Actionable Recommendations
7 3 (1.61%) Def Stans
8 2 (1.08%) GDPR
8 2 (1.08%) NIST 800
9 1 (0.54%) NCSC
9 1 (0.54%) PERC
9 1 (0.54%) Software Quality Assurance
System Software
1 7 (3.76%) VMware Infrastructure
2 6 (3.23%) Hyper-V
3 4 (2.15%) Active Directory
4 2 (1.08%) Virtual Desktop
5 1 (0.54%) vCloud
5 1 (0.54%) VMware NSX
5 1 (0.54%) vSphere
Systems Management
1 3 (1.61%) FortiGate
1 3 (1.61%) Stealthwatch
2 2 (1.08%) CASB
2 2 (1.08%) Microsoft Intune
2 2 (1.08%) Single Sign-On
3 1 (0.54%) WMI
Vendors
1 35 (18.82%) Microsoft
2 15 (8.06%) Cisco
2 15 (8.06%) Salesforce
3 13 (6.99%) Fortinet
4 10 (5.38%) Palo Alto
4 10 (5.38%) SAP
5 9 (4.84%) VMware
6 8 (4.30%) Oracle
6 8 (4.30%) ServiceNow
7 6 (3.23%) Adobe
8 4 (2.15%) Acronis
8 4 (2.15%) BT
8 4 (2.15%) Google
8 4 (2.15%) N-able
9 3 (1.61%) Broadcom
9 3 (1.61%) NetApp
9 3 (1.61%) TikTok
10 2 (1.08%) SonicWALL
10 2 (1.08%) Thales
10 2 (1.08%) Ubiquiti