Customer Engagement Job Trends in the South East

Customer Engagement
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 25 April 2026, with comparisons to the same periods in the previous two years.

6 months to
25 Apr 2026
Same period 2025 Same period 2024
Rank 201 220 350
Rank change year-on-year +19 +130 -31
Permanent jobs citing Customer Engagement 96 40 40
As % of all permanent jobs in the South East 0.67% 0.58% 0.25%
As % of the Processes & Methodologies category 0.92% 0.64% 0.29%
Number of salaries quoted 48 23 20
10th Percentile £20,000 £24,400 £39,175
25th Percentile £26,813 £31,500 £45,313
Median annual salary (50th Percentile) £60,000 £50,000 £60,025
Median % change year-on-year +20.00% -16.70% -19.97%
75th Percentile £90,313 £85,625 £68,750
90th Percentile £97,000 £100,000 £76,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -14.29%

All Process & Methodology Skills
South East

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 10,459 6,240 13,731
As % of all permanent jobs advertised in the South East 73.02% 89.71% 84.60%
Number of salaries quoted 6,696 3,361 9,869
10th Percentile £30,000 £28,500 £27,500
25th Percentile £38,000 £37,500 £36,250
Median annual salary (50th Percentile) £52,500 £55,000 £50,000
Median % change year-on-year -4.55% +10.00% -9.09%
75th Percentile £70,000 £70,000 £65,000
90th Percentile £85,000 £83,750 £78,478
England median annual salary £58,600 £60,000 £55,000
% change year-on-year -2.33% +9.09% -12.00%

Customer Engagement
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in the South East.

Customer Engagement job vacancy trend in the South East

Customer Engagement
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer Engagement.

Salary distribution trend for jobs in the South East citing Customer Engagement

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 25 April 2026.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 25 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +14 38 £55,000 +15.79% 10
Surrey -1 26 £75,000 +3.45% 1
Berkshire +26 22 £67,500 +141.07% 4
Hampshire -13 20 £71,250 +29.55% 11
Buckinghamshire -16 12 £20,000 -51.52% 3
Kent - 7 £38,500 - 1
Oxfordshire -2 4 £55,000 +15.79% 3
West Sussex - 4 £24,000 - 1
Home Counties - 1 £95,000 -
Customer Engagement
England

Customer Engagement
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (4.17%) Adobe Experience Manager
Applications
1 6 (6.25%) Microsoft Office
2 4 (4.17%) Microsoft Excel
2 4 (4.17%) Microsoft PowerPoint
3 2 (2.08%) Simulink
Business Applications
1 7 (7.29%) Dynamics CRM
Cloud Services
1 20 (20.83%) SaaS
2 9 (9.38%) Google Analytics
3 7 (7.29%) Dynamics 365
4 5 (5.21%) Azure
5 4 (4.17%) Miro
6 3 (3.13%) Microsoft 365
7 2 (2.08%) Microsoft Copilot
7 2 (2.08%) Power Platform
8 1 (1.04%) Google Workspace
8 1 (1.04%) Nutanix
Communications & Networking
1 3 (3.13%) Broadband
2 1 (1.04%) ATM
2 1 (1.04%) Firewall
2 1 (1.04%) Frame Relay
2 1 (1.04%) LAN
2 1 (1.04%) MPLS
2 1 (1.04%) SNMP
2 1 (1.04%) TCP/IP
2 1 (1.04%) VoIP
2 1 (1.04%) VSAN
2 1 (1.04%) WAN
2 1 (1.04%) Wireshark
Database & Business Intelligence
1 7 (7.29%) Metadata
2 2 (2.08%) Data Warehouse
2 2 (2.08%) Power BI
2 2 (2.08%) SAP BW
General
1 52 (54.17%) Marketing
2 38 (39.58%) Social Skills
3 24 (25.00%) Finance
3 24 (25.00%) Retail
4 18 (18.75%) Analytical Skills
5 14 (14.58%) Public Sector
6 12 (12.50%) Legal
7 11 (11.46%) Automotive
7 11 (11.46%) Law
7 11 (11.46%) Presentation Skills
8 7 (7.29%) Inclusion and Diversity
9 6 (6.25%) Pharmaceutical
10 3 (3.13%) Advertising
10 3 (3.13%) Games
10 3 (3.13%) Military
10 3 (3.13%) Telecoms
11 2 (2.08%) Electronics
11 2 (2.08%) Manufacturing
11 2 (2.08%) Organisational Skills
Job Titles
1 10 (10.42%) Data Engineer
1 10 (10.42%) Salesforce Engineer
2 8 (8.33%) Architect
3 6 (6.25%) Business Development Manager
3 6 (6.25%) Business Manager
3 6 (6.25%) Consultant
3 6 (6.25%) Development Manager
3 6 (6.25%) Senior
3 6 (6.25%) Senior Manager
4 5 (5.21%) Project Manager
4 5 (5.21%) Senior Project Manager
4 5 (5.21%) Solutions Architect
4 5 (5.21%) Support Engineer
4 5 (5.21%) Technical Engineer
4 5 (5.21%) Technical Support
4 5 (5.21%) Technical Support Engineer
5 4 (4.17%) Account Manager
5 4 (4.17%) CRM Manager
5 4 (4.17%) Development Specialist
5 4 (4.17%) Trainee
Libraries, Frameworks & Software Standards
1 2 (2.08%) CSS
1 2 (2.08%) HTML
Miscellaneous
1 11 (11.46%) Enterprise Cloud
1 11 (11.46%) Self-Motivation
2 10 (10.42%) Marketing Technology
2 10 (10.42%) Onboarding
3 7 (7.29%) Algorithms
3 7 (7.29%) Data Centre
3 7 (7.29%) Driving Licence
4 6 (6.25%) Blog
5 5 (5.21%) NHS
6 4 (4.17%) Analytical Mindset
7 3 (3.13%) Product Ownership
8 2 (2.08%) Embedded Systems
9 1 (1.04%) Enterprise Software
9 1 (1.04%) Fibre Optics
9 1 (1.04%) Private Cloud
Operating Systems
1 3 (3.13%) Windows
2 2 (2.08%) Windows Server
3 1 (1.04%) Linux
Processes & Methodologies
1 45 (46.88%) Customer Experience
2 37 (38.54%) AI
3 35 (36.46%) CRM
4 32 (33.33%) Stakeholder Management
5 20 (20.83%) B2B
5 20 (20.83%) Coaching
6 18 (18.75%) Analytics
6 18 (18.75%) Project Management
7 15 (15.63%) B2C
7 15 (15.63%) Continuous Improvement
7 15 (15.63%) Data Analysis
8 13 (13.54%) Mentoring
8 13 (13.54%) Project Delivery
9 12 (12.50%) Contract Negotiation
9 12 (12.50%) Presales
10 11 (11.46%) Customer Journey Map
10 11 (11.46%) Data Privacy
10 11 (11.46%) Journey Map
10 11 (11.46%) SEO
10 11 (11.46%) Software Licensing
Programming Languages
1 2 (2.08%) MATLAB
1 2 (2.08%) Python
1 2 (2.08%) SQL
Qualifications
1 22 (22.92%) Degree
2 8 (8.33%) Security Cleared
3 7 (7.29%) PMP
3 7 (7.29%) SC Cleared
4 5 (5.21%) HNC
4 5 (5.21%) HND
5 4 (4.17%) DV Cleared
6 1 (1.04%) APMP
6 1 (1.04%) BPSS Clearance
6 1 (1.04%) CCIE
6 1 (1.04%) CCNA
6 1 (1.04%) CCNP
6 1 (1.04%) Cisco Certification
6 1 (1.04%) Computer Science Degree
6 1 (1.04%) Microsoft Certification
6 1 (1.04%) PMI Certification
6 1 (1.04%) VCAP
6 1 (1.04%) VCDX
6 1 (1.04%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (4.17%) Actionable Recommendations
2 2 (2.08%) Accessibility
2 2 (2.08%) Data Quality
2 2 (2.08%) Def Stans
2 2 (2.08%) ISO/IEC 27001
3 1 (1.04%) ISO 9001
3 1 (1.04%) ISO/IEC 20000
3 1 (1.04%) NIST
System Software
1 2 (2.08%) Active Directory
1 2 (2.08%) Hyper-V
2 1 (1.04%) vCloud
2 1 (1.04%) VMware Infrastructure
2 1 (1.04%) VMware NSX
2 1 (1.04%) vSphere
Systems Management
1 1 (1.04%) OpenView
1 1 (1.04%) Tivoli
Vendors
1 15 (15.63%) Salesforce
2 11 (11.46%) Microsoft
3 10 (10.42%) Google
4 6 (6.25%) SAP
5 4 (4.17%) Adobe
5 4 (4.17%) Oracle
6 3 (3.13%) Cisco
7 2 (2.08%) HubSpot
7 2 (2.08%) SonicWALL
7 2 (2.08%) Ubiquiti
8 1 (1.04%) ArcSight
8 1 (1.04%) Broadcom
8 1 (1.04%) Dell
8 1 (1.04%) EMC
8 1 (1.04%) ExtraHop
8 1 (1.04%) HP
8 1 (1.04%) Nimble Storage
8 1 (1.04%) Radware
8 1 (1.04%) Riverbed
8 1 (1.04%) VMware