Period
to 22 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 22 October 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > South East
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 371 405 458
Rank change year-on-year +34 +53 +24
Permanent jobs citing Customer Engagement 170 141 144
As % of all permanent IT jobs advertised in the South East 0.58% 0.49% 0.41%
As % of the Processes & Methodologies category 0.65% 0.55% 0.46%
Number of salaries quoted 135 115 125
South East median annual salary £55,000 £52,000 £50,000
Median salary % change year-on-year +5.77% +4.00% -
10th Percentile £29,300 £32,500 £28,750
90th Percentile £89,500 £85,000 £115,000
England median annual salary £60,000 £57,500 £52,500
% change year-on-year +4.35% +9.52% +3.45%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 26,160 25,815 31,390
As % of all permanent IT jobs advertised in the South East 89.77% 89.46% 89.24%
Number of salaries quoted 21,588 21,272 26,137
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,500 £27,000 £27,500
90th Percentile £71,250 £68,750 £68,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Customer Engagement
Job Vacancy Trend in the South East

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the South East.

Salary trend for Customer Engagement in the South East

Customer Engagement
Salary Histogram in the South East

The salary distribution of IT jobs citing Customer Engagement in the South East over the 6 months to 22 October 2018.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +11 92 £65,000 +25.00% 2
Berkshire +5 75 £70,000 +7.69% 1
Hampshire -10 32 £52,500 +10.53% 6
Surrey +33 25 £50,000 -23.08% 4
West Sussex +14 14 £30,000 -50.00%
Oxfordshire -6 12 £65,000 +62.50%
East Sussex - 6 £45,000 - 2
Buckinghamshire +15 5 £36,000 -28.00% 1
Customer Engagement
England

For the 6 months to 22 October 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Customer Engagement.

1 55 (32.35%) Microsoft
2 33 (19.41%) ISO/IEC 27001
2 33 (19.41%) Presales
2 33 (19.41%) SANS
3 31 (18.24%) Cybersecurity
3 31 (18.24%) OWASP
3 31 (18.24%) Logistics
4 29 (17.06%) Finance
5 28 (16.47%) Information Security
5 28 (16.47%) Microsoft Azure
5 28 (16.47%) Incident Management
6 26 (15.29%) Problem Management
6 26 (15.29%) JavaScript
6 26 (15.29%) Root Cause Analysis
6 26 (15.29%) Security Operations
6 26 (15.29%) Security Operations Centre
7 25 (14.71%) Project Management
8 23 (13.53%) Marketing
8 23 (13.53%) Collaborative Working
9 21 (12.35%) SQL
10 20 (11.76%) HTML
10 20 (11.76%) CSS
11 19 (11.18%) C#
11 19 (11.18%) .NET
11 19 (11.18%) MVC
11 19 (11.18%) Security Cleared
11 19 (11.18%) Greenfield Project
12 18 (10.59%) Amazon AWS
13 17 (10.00%) ASP.NET
13 17 (10.00%) XML

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.94%) SAS
2 3 (1.76%) MS Exchange
2 3 (1.76%) Skype for Business
3 2 (1.18%) Apache
3 2 (1.18%) IIS
3 2 (1.18%) SharePoint
4 1 (0.59%) Anypoint
Applications
1 4 (2.35%) MS Visio
2 2 (1.18%) Microsoft Office
2 2 (1.18%) Microsoft Project
Business Applications
1 6 (3.53%) NetSuite
1 6 (3.53%) Salesforce.com CRM
2 5 (2.94%) Dynamics AX
2 5 (2.94%) Dynamics CRM
2 5 (2.94%) Dynamics NAV
2 5 (2.94%) Oracle Cash Management
3 3 (1.76%) SAP HR
3 3 (1.76%) SAP Payroll
4 1 (0.59%) SAP HCM
4 1 (0.59%) SAP S/4HANA
4 1 (0.59%) SAP SD
Cloud Services
1 28 (16.47%) Microsoft Azure
2 18 (10.59%) Amazon AWS
3 12 (7.06%) Office 365
4 9 (5.29%) Google Cloud Platform
5 5 (2.94%) Amazon Kinesis
5 5 (2.94%) Amazon S3
5 5 (2.94%) Cloud Computing
6 3 (1.76%) SaaS
6 3 (1.76%) SuccessFactors
7 2 (1.18%) Dynamics 365
7 2 (1.18%) GitHub
7 2 (1.18%) IaaS
7 2 (1.18%) PaaS
8 1 (0.59%) Boomi
8 1 (0.59%) iPaaS
8 1 (0.59%) Mailgun
8 1 (0.59%) Twilio
8 1 (0.59%) Veeva
Communications & Networking
1 9 (5.29%) DNS
1 9 (5.29%) TCP/IP
2 8 (4.71%) Network Security
3 7 (4.12%) BIG-IP
3 7 (4.12%) Firewall
3 7 (4.12%) HTTP
4 6 (3.53%) NAS
5 3 (1.76%) Skype
6 2 (1.18%) DHCP
6 2 (1.18%) LAN
6 2 (1.18%) Remote Desktop
6 2 (1.18%) SAN
6 2 (1.18%) Unified Communications
6 2 (1.18%) WAN
Database & Business Intelligence
1 13 (7.65%) SQL Server
2 6 (3.53%) Data Warehouse
3 5 (2.94%) Data Lake
4 2 (1.18%) MySQL
5 1 (0.59%) Big Data
5 1 (0.59%) Data Mining
5 1 (0.59%) Microsoft Analysis Services
5 1 (0.59%) SQL Server 2012
5 1 (0.59%) SQL Server Analysis Services
5 1 (0.59%) SQL Server Integration Services
5 1 (0.59%) SQL Server Reporting Services
Development Applications
1 16 (9.41%) InstallShield
1 16 (9.41%) Team Foundation Server
1 16 (9.41%) WiX
2 2 (1.18%) Git (software)
2 2 (1.18%) Jenkins
General
1 29 (17.06%) Finance
2 23 (13.53%) Marketing
3 10 (5.88%) Retail
4 5 (2.94%) Advertising
4 5 (2.94%) Automotive
4 5 (2.94%) Manufacturing
5 4 (2.35%) Legal
5 4 (2.35%) Retail Banking
6 3 (1.76%) Aerospace
7 2 (1.18%) Back Office
7 2 (1.18%) Billing
7 2 (1.18%) Telecoms
8 1 (0.59%) Banking
8 1 (0.59%) Pharmaceutical
Job Titles
1 48 (28.24%) Analyst
2 35 (20.59%) Architect
3 33 (19.41%) Consultant
4 26 (15.29%) SOC Analyst
5 24 (14.12%) Developer
6 18 (10.59%) Senior Developer
7 17 (10.00%) Solutions Architect
7 17 (10.00%) Technical Architect
8 15 (8.82%) Data Analyst
9 14 (8.24%) Digital Analyst
9 14 (8.24%) PPC Analyst
9 14 (8.24%) SEO Analyst
10 13 (7.65%) Senior Software Developer
10 13 (7.65%) Software Developer
11 11 (6.47%) Technical Consultant
12 10 (5.88%) .NET Developer
12 10 (5.88%) Lead Architect
12 10 (5.88%) Senior .NET Developer
12 10 (5.88%) Senior Analyst
13 9 (5.29%) Cloud Architect
Libraries, Frameworks & Software Standards
1 20 (11.76%) CSS
1 20 (11.76%) HTML
2 19 (11.18%) .NET
3 17 (10.00%) ASP.NET
3 17 (10.00%) ASP.NET MVC
3 17 (10.00%) ASP.NET Web API
3 17 (10.00%) XML
4 16 (9.41%) AngularJS
5 12 (7.06%) REST
6 7 (4.12%) Node.js
7 5 (2.94%) JSON
8 4 (2.35%) ATL
9 2 (1.18%) LAMP
9 2 (1.18%) Laravel
9 2 (1.18%) SOAP
9 2 (1.18%) Symfony
9 2 (1.18%) WCF
9 2 (1.18%) Web Services
10 1 (0.59%) SAP PI
10 1 (0.59%) XSLT
Miscellaneous
1 26 (15.29%) Security Operations Centre
2 19 (11.18%) Greenfield Project
3 12 (7.06%) Self-Motivation
4 9 (5.29%) Data Centre
5 8 (4.71%) Management Information System
6 7 (4.12%) Analytical Skills
7 6 (3.53%) Driving Licence
8 4 (2.35%) IBM Mainframe
8 4 (2.35%) Mainframe
8 4 (2.35%) Public Cloud
9 2 (1.18%) Clustering
9 2 (1.18%) Fintech
9 2 (1.18%) N-Tier
9 2 (1.18%) Virtual Team
10 1 (0.59%) Algorithms
Operating Systems
1 10 (5.88%) Windows
2 5 (2.94%) Linux
2 5 (2.94%) Windows 10
3 4 (2.35%) Windows 8
3 4 (2.35%) Windows Server 2012
4 3 (1.76%) Unix
5 2 (1.18%) Red Hat Enterprise Linux
5 2 (1.18%) Windows Server 2003
Processes & Methodologies
1 33 (19.41%) Presales
2 31 (18.24%) Cybersecurity
2 31 (18.24%) Logistics
2 31 (18.24%) OWASP
3 28 (16.47%) Incident Management
3 28 (16.47%) Information Security
4 26 (15.29%) Problem Management
4 26 (15.29%) Root Cause Analysis
4 26 (15.29%) Security Operations
5 25 (14.71%) Project Management
6 23 (13.53%) Collaborative Working
7 19 (11.18%) MVC
8 16 (9.41%) Digital Marketing
9 15 (8.82%) CRM
9 15 (8.82%) Customer Requirements
10 14 (8.24%) Migration
10 14 (8.24%) Pay per click
10 14 (8.24%) SEO
11 11 (6.47%) Enterprise Architecture
12 10 (5.88%) Agile Software Development
Programming Languages
1 26 (15.29%) JavaScript
2 21 (12.35%) SQL
3 19 (11.18%) C#
4 9 (5.29%) Python
5 3 (1.76%) Java
6 2 (1.18%) C
6 2 (1.18%) PHP
7 1 (0.59%) PowerShell
7 1 (0.59%) T-SQL
7 1 (0.59%) VB.NET
Qualifications
1 33 (19.41%) SANS
2 19 (11.18%) Security Cleared
3 10 (5.88%) MCSE
3 10 (5.88%) Microsoft Certification
4 7 (4.12%) CISM
4 7 (4.12%) CISSP
4 7 (4.12%) MCP
5 6 (3.53%) Citrix Certification
6 5 (2.94%) CEH
7 4 (2.35%) Degree
7 4 (2.35%) MCSA
8 3 (1.76%) ISEB
8 3 (1.76%) PMI Certification
8 3 (1.76%) PMP
8 3 (1.76%) SC Cleared
9 2 (1.18%) CISMP
9 2 (1.18%) MCITP
9 2 (1.18%) PCI QSA
9 2 (1.18%) RHCE
9 2 (1.18%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 33 (19.41%) ISO/IEC 27001
2 4 (2.35%) QA
3 3 (1.76%) PMO
4 2 (1.18%) COBIT
4 2 (1.18%) Cyber Essentials
4 2 (1.18%) GDPR
4 2 (1.18%) PCI DSS
4 2 (1.18%) SLA
System Software
1 10 (5.88%) Active Directory
2 9 (5.29%) Docker
3 7 (4.12%) Firmware
3 7 (4.12%) VMware Infrastructure
4 4 (2.35%) Hyper-V
5 2 (1.18%) vCloud
5 2 (1.18%) vSphere
Systems Management
1 9 (5.29%) Ansible
2 7 (4.12%) Kubernetes
3 5 (2.94%) Nessus
3 5 (2.94%) SCCM
Vendors
1 55 (32.35%) Microsoft
2 15 (8.82%) SAP
3 13 (7.65%) Oracle
4 12 (7.06%) EMC
5 11 (6.47%) Dell
5 11 (6.47%) VMware
6 8 (4.71%) Cisco
6 8 (4.71%) Citrix
7 7 (4.12%) F5
7 7 (4.12%) Salesforce.com
8 5 (2.94%) Qualys
8 5 (2.94%) Rapid7
8 5 (2.94%) Talend
9 4 (2.35%) HP
9 4 (2.35%) IBM
9 4 (2.35%) IFS
9 4 (2.35%) NetApp
9 4 (2.35%) Sun
10 3 (1.76%) Epicor
10 3 (1.76%) Infor