Customer Engagement Job Trends in the South East

Customer Engagement
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 15 March 2026, with comparisons to the same periods in the previous two years.

6 months to
15 Mar 2026
Same period 2025 Same period 2024
Rank 187 228 326
Rank change year-on-year +41 +98 +4
Permanent jobs citing Customer Engagement 86 39 34
As % of all permanent jobs in the South East 0.70% 0.54% 0.24%
As % of the Processes & Methodologies category 0.92% 0.60% 0.28%
Number of salaries quoted 46 15 25
10th Percentile £20,000 £38,500 £42,500
25th Percentile £26,250 £48,125 £48,750
Median annual salary (50th Percentile) £57,500 £75,000 £62,500
Median % change year-on-year -23.33% +20.00% -16.67%
75th Percentile £82,500 £100,000 £72,500
90th Percentile £96,875 £102,250 £102,500
England median annual salary £57,500 £65,000 £60,850
% change year-on-year -11.54% +6.82% -16.07%

All Process & Methodology Skills
South East

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 9,329 6,492 12,247
As % of all permanent jobs advertised in the South East 75.99% 90.09% 85.55%
Number of salaries quoted 5,918 3,309 9,061
10th Percentile £28,250 £31,250 £27,500
25th Percentile £35,000 £42,000 £36,250
Median annual salary (50th Percentile) £50,000 £56,673 £50,000
Median % change year-on-year -11.77% +13.35% -9.09%
75th Percentile £65,000 £72,500 £65,000
90th Percentile £80,000 £85,000 £78,750
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

Customer Engagement
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in the South East.

Customer Engagement job vacancy trend in the South East

Customer Engagement
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer Engagement.

Salary distribution trend for jobs in the South East citing Customer Engagement

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 15 March 2026.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 15 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +22 39 £55,000 +33.33% 9
Surrey +7 29 £71,250 -5.00% 4
Berkshire +13 22 £67,500 +141.07% 7
Buckinghamshire -9 13 £20,000 -51.52% 2
Hampshire +1 12 £48,750 -51.25% 9
Oxfordshire +4 4 £55,000 +15.79%
West Sussex - 4 £24,000 - 1
Middlesex +21 2 - -
Customer Engagement
England

Customer Engagement
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (4.65%) Adobe Experience Manager
Applications
1 4 (4.65%) Microsoft Excel
1 4 (4.65%) Microsoft PowerPoint
2 1 (1.16%) Microsoft Office
Business Applications
1 9 (10.47%) Dynamics CRM
Cloud Services
1 24 (27.91%) SaaS
2 9 (10.47%) Dynamics 365
2 9 (10.47%) Google Analytics
3 4 (4.65%) Miro
3 4 (4.65%) Power Platform
4 3 (3.49%) Azure
4 3 (3.49%) Microsoft 365
5 2 (2.33%) Entra ID
5 2 (2.33%) Google Ads
5 2 (2.33%) Microsoft Copilot
5 2 (2.33%) Power Automate
5 2 (2.33%) PowerApps
6 1 (1.16%) Google Workspace
Communications & Networking
1 3 (3.49%) Broadband
2 1 (1.16%) ATM
2 1 (1.16%) Firewall
2 1 (1.16%) Frame Relay
2 1 (1.16%) LAN
2 1 (1.16%) MPLS
2 1 (1.16%) SNMP
2 1 (1.16%) TCP/IP
2 1 (1.16%) VoIP
2 1 (1.16%) WAN
2 1 (1.16%) Wireshark
Database & Business Intelligence
1 7 (8.14%) Metadata
2 2 (2.33%) Data Warehouse
2 2 (2.33%) DTS
2 2 (2.33%) Power BI
2 2 (2.33%) SAP BW
General
1 42 (48.84%) Marketing
2 36 (41.86%) Social Skills
3 25 (29.07%) Retail
4 22 (25.58%) Finance
5 20 (23.26%) Analytical Skills
6 15 (17.44%) Public Sector
7 14 (16.28%) Legal
8 12 (13.95%) Law
9 11 (12.79%) Automotive
10 8 (9.30%) Inclusion and Diversity
11 7 (8.14%) Presentation Skills
12 6 (6.98%) Pharmaceutical
13 5 (5.81%) Games
14 3 (3.49%) Telecoms
15 2 (2.33%) Brand Awareness
15 2 (2.33%) Manufacturing
16 1 (1.16%) Influencing Skills
16 1 (1.16%) Military
Job Titles
1 8 (9.30%) Architect
2 6 (6.98%) Business Development Manager
2 6 (6.98%) Business Manager
2 6 (6.98%) Development Manager
3 5 (5.81%) Senior
3 5 (5.81%) Senior Manager
3 5 (5.81%) Solutions Architect
4 4 (4.65%) Account Manager
4 4 (4.65%) Analyst
4 4 (4.65%) Consultant
4 4 (4.65%) CRM Manager
4 4 (4.65%) Development Specialist
4 4 (4.65%) SEO Specialist
4 4 (4.65%) Trainee
5 3 (3.49%) Infrastructure Consultant
5 3 (3.49%) Presales Consultant
5 3 (3.49%) Product Manager
5 3 (3.49%) Sales Manager
5 3 (3.49%) Systems Architect
5 3 (3.49%) Technical Solutions Architect
Libraries, Frameworks & Software Standards
1 4 (4.65%) CSS
1 4 (4.65%) HTML
2 2 (2.33%) React
Miscellaneous
1 12 (13.95%) Enterprise Cloud
2 11 (12.79%) Self-Motivation
3 10 (11.63%) Onboarding
4 7 (8.14%) Algorithms
4 7 (8.14%) Blog
5 5 (5.81%) NHS
6 4 (4.65%) Analytical Mindset
6 4 (4.65%) Data Centre
7 3 (3.49%) Product Ownership
8 2 (2.33%) Social Media
9 1 (1.16%) Enterprise Software
9 1 (1.16%) Fibre Optics
9 1 (1.16%) Private Cloud
Operating Systems
1 1 (1.16%) Linux
1 1 (1.16%) Windows
Processes & Methodologies
1 37 (43.02%) Customer Experience
2 35 (40.70%) AI
3 30 (34.88%) Stakeholder Management
4 22 (25.58%) B2B
4 22 (25.58%) CRM
5 21 (24.42%) Analytics
6 20 (23.26%) Coaching
7 16 (18.60%) Project Management
8 15 (17.44%) B2C
8 15 (17.44%) Continuous Improvement
8 15 (17.44%) Data Analysis
9 13 (15.12%) Contract Negotiation
9 13 (15.12%) SEO
10 12 (13.95%) Data Privacy
10 12 (13.95%) Problem-Solving
10 12 (13.95%) Software Licensing
11 11 (12.79%) Customer Journey Map
11 11 (12.79%) Cybersecurity
11 11 (12.79%) Journey Map
11 11 (12.79%) Presales
Programming Languages
1 2 (2.33%) C#
1 2 (2.33%) JavaScript
1 2 (2.33%) Python
1 2 (2.33%) SQL
Qualifications
1 20 (23.26%) Degree
2 8 (9.30%) PMP
3 4 (4.65%) Security Cleared
4 3 (3.49%) Microsoft Certification
5 2 (2.33%) DV Cleared
5 2 (2.33%) SC Cleared
6 1 (1.16%) APMP
6 1 (1.16%) BPSS Clearance
6 1 (1.16%) CCIE
6 1 (1.16%) CCNA
6 1 (1.16%) CCNP
6 1 (1.16%) Cisco Certification
6 1 (1.16%) Computer Science Degree
6 1 (1.16%) PMI Certification
Quality Assurance & Compliance
1 4 (4.65%) Actionable Recommendations
2 2 (2.33%) Accessibility
2 2 (2.33%) Data Quality
2 2 (2.33%) ISO/IEC 27001
3 1 (1.16%) ISO 9001
3 1 (1.16%) ISO/IEC 20000
3 1 (1.16%) NIST
3 1 (1.16%) QA
System Software
1 2 (2.33%) Active Directory
Systems Management
1 1 (1.16%) OpenView
1 1 (1.16%) Tivoli
Vendors
1 12 (13.95%) Google
2 11 (12.79%) Microsoft
3 6 (6.98%) SAP
4 5 (5.81%) Salesforce
5 4 (4.65%) Adobe
5 4 (4.65%) HubSpot
5 4 (4.65%) Oracle
6 3 (3.49%) Sage
7 2 (2.33%) Dell
8 1 (1.16%) ArcSight
8 1 (1.16%) Cisco
8 1 (1.16%) EMC
8 1 (1.16%) ExtraHop
8 1 (1.16%) HP
8 1 (1.16%) Radware
8 1 (1.16%) Riverbed