Customer Engagement Job Trends in the South East

Customer Engagement
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 1 September 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Sep 2026
Same period 2025 Same period 2024
Rank 179 208 292
Rank change year-on-year +29 +84 -33
Permanent jobs citing Customer Engagement 161 84 48
As % of all permanent jobs in the South East 0.91% 0.93% 0.35%
As % of the Processes & Methodologies category 1.28% 1.06% 0.44%
Number of salaries quoted 91 38 14
10th Percentile £30,000 £28,000 £37,375
25th Percentile £36,750 £37,500 £46,250
Median annual salary (50th Percentile) £50,000 £45,000 £60,000
Median % change year-on-year +11.11% -25.00% +14.29%
75th Percentile £68,750 £52,500 £76,250
90th Percentile £95,000 £73,750 £80,000
England median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -4.53%

All Process & Methodology Skills
South East

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 12,567 7,942 10,947
As % of all permanent jobs advertised in the South East 71.25% 87.57% 80.79%
Number of salaries quoted 9,041 4,286 6,639
10th Percentile £30,000 £26,938 £31,000
25th Percentile £40,000 £33,750 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £52,500
Median % change year-on-year +10.00% -4.76% -4.55%
75th Percentile £70,000 £67,250 £67,500
90th Percentile £87,500 £81,250 £82,500
England median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -8.00%

Customer Engagement
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in the South East.

Customer Engagement job vacancy trend in the South East

Customer Engagement
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer Engagement.

Salary distribution trend for jobs in the South East citing Customer Engagement

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 1 September 2026.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 1 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hampshire +4 73 £65,000 +30.00% 48
Thames Valley +22 53 £50,000 +5.26% 64
Oxfordshire -11 24 £50,000 +5.26% 16
Kent 0 19 £38,500 - 11
Buckinghamshire +5 18 £47,500 +15.15% 11
Berkshire +11 11 £70,000 - 37
Surrey -13 10 £49,500 -31.72% 19
East Sussex -18 2 £37,500 +50.00% 15
West Sussex - 2 - - 5
Home Counties - 2 £87,500 -
Customer Engagement
England

Customer Engagement
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (1.24%) WordPress
Applications
1 19 (11.80%) Microsoft Office
2 7 (4.35%) Microsoft Project
3 6 (3.73%) Adobe Creative Suite
3 6 (3.73%) Adobe Illustrator
3 6 (3.73%) InDesign
3 6 (3.73%) Photoshop
4 4 (2.48%) Adobe After Effects
4 4 (2.48%) Microsoft Excel
4 4 (2.48%) Microsoft PowerPoint
5 3 (1.86%) Simulink
Business Applications
1 9 (5.59%) Dynamics CRM
2 4 (2.48%) Shopify
3 1 (0.62%) Dynamics NAV
3 1 (0.62%) FastStats
3 1 (0.62%) FastStats PeopleStage
Cloud Services
1 27 (16.77%) Azure
2 17 (10.56%) SaaS
3 13 (8.07%) AWS
4 7 (4.35%) Dynamics 365
5 6 (3.73%) Microsoft 365
5 6 (3.73%) Power Platform
6 4 (2.48%) Cloud Computing
6 4 (2.48%) Entra ID
6 4 (2.48%) Figma
6 4 (2.48%) Mimecast
7 2 (1.24%) Microsoft Copilot
8 1 (0.62%) Azure Databricks
8 1 (0.62%) Azure Logic Apps
8 1 (0.62%) Azure Service Bus
8 1 (0.62%) GitHub Actions
8 1 (0.62%) Google Analytics
8 1 (0.62%) Nutanix
8 1 (0.62%) Power Automate
8 1 (0.62%) PowerApps
8 1 (0.62%) Salesforce Einstein
Communications & Networking
1 31 (19.25%) Firewall
2 18 (11.18%) Network Security
3 10 (6.21%) Intrusion Detection
4 8 (4.97%) WAN
5 4 (2.48%) Ethernet
5 4 (2.48%) Internet
5 4 (2.48%) LAN
5 4 (2.48%) SD-WAN
6 3 (1.86%) Cisco Firepower
6 3 (1.86%) Cisco ISE
6 3 (1.86%) VPN
7 1 (0.62%) SMS
7 1 (0.62%) SNMP
7 1 (0.62%) SSH
7 1 (0.62%) Unified Communications
7 1 (0.62%) VSAN
Database & Business Intelligence
1 2 (1.24%) Looker
1 2 (1.24%) Power BI
1 2 (1.24%) Tableau
2 1 (0.62%) Oracle Database
2 1 (0.62%) SQL Server
Development Applications
1 8 (4.97%) JIRA
1 8 (4.97%) LabVIEW
2 2 (1.24%) Git
3 1 (0.62%) GitLab
3 1 (0.62%) MLflow
3 1 (0.62%) Ranorex
3 1 (0.62%) Selenium
3 1 (0.62%) Team Foundation Server
General
1 84 (52.17%) Social Skills
2 57 (35.40%) Marketing
3 41 (25.47%) Analytical Skills
4 33 (20.50%) Organisational Skills
5 27 (16.77%) Finance
6 25 (15.53%) Aerospace
7 24 (14.91%) Military
8 23 (14.29%) Inclusion and Diversity
9 16 (9.94%) Electronics
10 13 (8.07%) Presentation Skills
10 13 (8.07%) Public Sector
11 11 (6.83%) Retail
12 8 (4.97%) Automotive
13 7 (4.35%) Aviation
13 7 (4.35%) Telecoms
14 6 (3.73%) Influencing Skills
15 4 (2.48%) Manufacturing
15 4 (2.48%) Multimedia
16 3 (1.86%) Advertising
16 3 (1.86%) Pharmaceutical
Job Titles
1 19 (11.80%) Senior
2 18 (11.18%) Lead
3 11 (6.83%) Data Engineer
3 11 (6.83%) Systems Engineer
4 10 (6.21%) Account Manager
4 10 (6.21%) Architect
4 10 (6.21%) Consultant
4 10 (6.21%) Salesforce Engineer
5 9 (5.59%) Data Centre Technician
5 9 (5.59%) Data Technician
5 9 (5.59%) Sales Manager
6 8 (4.97%) Sales Executive
6 8 (4.97%) Senior Manager
6 8 (4.97%) Senior Systems Engineer
6 8 (4.97%) Support Engineer
6 8 (4.97%) Technical Engineer
6 8 (4.97%) Technical Support
6 8 (4.97%) Technical Support Engineer
6 8 (4.97%) Telesales Executive
7 7 (4.35%) Sales Account Manager
Libraries, Frameworks & Software Standards
1 15 (9.32%) ModSecurity
2 4 (2.48%) CSS
2 4 (2.48%) HTML
3 3 (1.86%) EDI
4 1 (0.62%) Lightning Web Components
4 1 (0.62%) Middleware
4 1 (0.62%) PySpark
4 1 (0.62%) PyTorch
4 1 (0.62%) REST
4 1 (0.62%) SOAP
4 1 (0.62%) Visualforce
Miscellaneous
1 25 (15.53%) Data Centre
2 21 (13.04%) Onboarding
3 17 (10.56%) Fibre Optics
4 16 (9.94%) Driving Licence
5 15 (9.32%) Social Media
6 11 (6.83%) Marketing Technology
6 11 (6.83%) Private Cloud
7 10 (6.21%) Distributed Denial-of-Service
7 10 (6.21%) Management Information System
7 10 (6.21%) Security Posture
7 10 (6.21%) Self-Motivation
8 9 (5.59%) PMI
8 9 (5.59%) Web Conferencing
9 7 (4.35%) Legacy Systems
10 5 (3.11%) Cyber Defence
10 5 (3.11%) Cyber Threat
10 5 (3.11%) Enterprise Software
10 5 (3.11%) Security Operations Centre
11 4 (2.48%) Graphic Design
12 3 (1.86%) Embedded Systems
Operating Systems
1 4 (2.48%) Windows
2 2 (1.24%) Windows Server
3 1 (0.62%) Linux
Processes & Methodologies
1 46 (28.57%) CRM
2 39 (24.22%) Decision-Making
3 31 (19.25%) Continuous Improvement
4 29 (18.01%) Roadmaps
5 27 (16.77%) Mentoring
5 27 (16.77%) Technical Leadership
6 26 (16.15%) Stakeholder Management
6 26 (16.15%) Validation
7 25 (15.53%) Customer Experience
7 25 (15.53%) Service Delivery
8 23 (14.29%) AI
9 20 (12.42%) Problem-Solving
10 19 (11.80%) ITIL
10 19 (11.80%) Presales
11 18 (11.18%) Commercial Awareness
11 18 (11.18%) Risk Management
11 18 (11.18%) Service Management
12 17 (10.56%) Customer Service
12 17 (10.56%) Resource Allocation
13 16 (9.94%) Physics
Programming Languages
1 11 (6.83%) MATLAB
2 10 (6.21%) Python
3 3 (1.86%) SQL
4 1 (0.62%) Apex Code
4 1 (0.62%) C#
4 1 (0.62%) Java
4 1 (0.62%) JavaScript
4 1 (0.62%) PowerShell
4 1 (0.62%) SOQL
Qualifications
1 44 (27.33%) Degree
2 43 (26.71%) Security Cleared
3 29 (18.01%) SC Cleared
4 26 (16.15%) DV Cleared
5 18 (11.18%) BPSS Clearance
6 15 (9.32%) CISSP
7 13 (8.07%) CCNP
7 13 (8.07%) Cisco Certification
8 10 (6.21%) PMI Certification
9 9 (5.59%) Azure Certification
10 8 (4.97%) HNC
10 8 (4.97%) HND
10 8 (4.97%) Master's Degree
10 8 (4.97%) PhD
11 7 (4.35%) TOGAF Certification
12 5 (3.11%) AWS Certification
12 5 (3.11%) CISM
12 5 (3.11%) Microsoft Certification
13 3 (1.86%) CCSK
13 3 (1.86%) ICAEW
Quality Assurance & Compliance
1 15 (9.32%) ISO/IEC 27001
2 10 (6.21%) ISO 9001
2 10 (6.21%) ISO/IEC 20000
2 10 (6.21%) QA
2 10 (6.21%) SLA
3 5 (3.11%) NIST
4 4 (2.48%) Actionable Recommendations
4 4 (2.48%) Data Quality
5 3 (1.86%) Def Stans
6 2 (1.24%) GDPR
6 2 (1.24%) NIST 800
7 1 (0.62%) PERC
7 1 (0.62%) Software Quality Assurance
System Software
1 7 (4.35%) VMware Infrastructure
2 6 (3.73%) Hyper-V
3 3 (1.86%) Active Directory
4 2 (1.24%) Virtual Desktop
5 1 (0.62%) vCloud
5 1 (0.62%) VMware NSX
5 1 (0.62%) vSphere
Systems Management
1 3 (1.86%) FortiGate
1 3 (1.86%) Stealthwatch
2 2 (1.24%) CASB
2 2 (1.24%) Microsoft Intune
2 2 (1.24%) Single Sign-On
3 1 (0.62%) WMI
Vendors
1 34 (21.12%) Microsoft
2 15 (9.32%) Cisco
3 13 (8.07%) Fortinet
3 13 (8.07%) Salesforce
4 11 (6.83%) SAP
5 10 (6.21%) Palo Alto
6 9 (5.59%) Oracle
7 8 (4.97%) ServiceNow
7 8 (4.97%) VMware
8 6 (3.73%) Adobe
9 4 (2.48%) Acronis
9 4 (2.48%) BT
9 4 (2.48%) N-able
10 3 (1.86%) Broadcom
11 2 (1.24%) HubSpot
11 2 (1.24%) NetApp
11 2 (1.24%) SonicWALL
11 2 (1.24%) Ubiquiti
12 1 (0.62%) Google
12 1 (0.62%) Veeam