Period
to 6 April 2020

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 6 April 2020 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > South East
6 months to
6 Apr 2020
Same period 2019 Same period 2018
Rank 308 372 475
Rank change year-on-year +64 +103 -63
Permanent jobs citing Customer Engagement 151 141 104
As % of all permanent jobs advertised in the South East 0.71% 0.53% 0.33%
As % of the Processes & Methodologies category 0.78% 0.57% 0.36%
Number of salaries quoted 101 93 90
Median annual salary £60,000 £55,000 £52,500
Median salary % change year-on-year +9.09% +4.76% +5.00%
10th Percentile £33,750 £36,750 £28,400
90th Percentile £92,500 £82,500 £81,375
England median annual salary £60,000 £60,000 £55,000
% change year-on-year - +9.09% -

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 19,277 24,542 28,655
As % of all permanent IT jobs advertised in the South East 90.54% 91.71% 90.34%
Number of salaries quoted 15,534 20,039 23,655
Median annual salary £50,000 £48,500 £45,000
Median salary % change year-on-year +3.09% +7.78% -
10th Percentile £30,000 £28,000 £27,500
90th Percentile £77,500 £73,750 £70,000
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +1.52%

Customer Engagement
Job Vacancy Trend in the South East

Job postings citing Customer Engagement as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Customer Engagement in the South East

Customer Engagement
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Customer Engagement in the South East.

Salary trend for Customer Engagement in the South East

Customer Engagement
Salary Histogram in the South East

Salary distribution for jobs citing Customer Engagement in the South East over the 6 months to 6 April 2020.

Salary histogram for Customer Engagement in the South East

Customer Engagement
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South East region over the 6 months to 6 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +38 75 £65,000 +13.04% 16
Berkshire +30 55 £65,000 +13.04% 12
West Sussex +67 40 £42,500 - 1
Hampshire +18 25 £61,250 +16.67% 4
Buckinghamshire +31 16 £53,500 -2.73% 2
Surrey +48 9 £62,500 -21.88% 1
Oxfordshire +23 4 £62,500 -10.71% 2
Customer Engagement
England

For the 6 months to 6 April 2020, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Customer Engagement.

1 51 (33.77%) Project Management
2 50 (33.11%) Presales
3 46 (30.46%) Agile Software Development
4 39 (25.83%) SQL
5 38 (25.17%) Microsoft
6 35 (23.18%) SDLC
7 34 (22.52%) Finance
8 30 (19.87%) Marketing
9 29 (19.21%) Retail
10 28 (18.54%) SLA
10 28 (18.54%) Virtual Team
11 27 (17.88%) Relational Database
11 27 (17.88%) Logical Data Model
11 27 (17.88%) RDBMS
11 27 (17.88%) Oracle
11 27 (17.88%) CRM
11 27 (17.88%) Data Modelling
11 27 (17.88%) Stakeholder Management
11 27 (17.88%) Degree
11 27 (17.88%) Use Case
11 27 (17.88%) Azure
12 22 (14.57%) C
13 20 (13.25%) Virtual Team Management
13 20 (13.25%) Customer Requirements
14 19 (12.58%) Automotive
14 19 (12.58%) Microsoft Office
15 18 (11.92%) SAP
15 18 (11.92%) Scrum
15 18 (11.92%) Business Analysis
16 17 (11.26%) Product Management

Customer Engagement
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.96%) SharePoint
2 3 (1.99%) Skype for Business
3 1 (0.66%) Confluence
Applications
1 19 (12.58%) Microsoft Office
2 3 (1.99%) Chatbot
3 1 (0.66%) Microsoft Excel
3 1 (0.66%) Microsoft PowerPoint
3 1 (0.66%) Microsoft Project
Business Applications
1 13 (8.61%) SAP CRM
2 11 (7.28%) Dynamics CRM
3 3 (1.99%) Payment Gateway
3 3 (1.99%) Remedy ITSM
4 2 (1.32%) NetSuite
4 2 (1.32%) SAP MM
4 2 (1.32%) SAP SD
Cloud Services
1 27 (17.88%) Azure
2 16 (10.60%) Office 365
3 14 (9.27%) SaaS
4 10 (6.62%) Dynamics 365
5 9 (5.96%) AWS
6 7 (4.64%) WeChat
7 5 (3.31%) Azure Active Directory
8 4 (2.65%) Google Analytics
8 4 (2.65%) IaaS
9 3 (1.99%) Apple Pay
9 3 (1.99%) Google Pay
9 3 (1.99%) PaaS
9 3 (1.99%) Power Platform
10 2 (1.32%) Cloud Computing
10 2 (1.32%) PowerApps
11 1 (0.66%) Azure ExpressRoute
11 1 (0.66%) Azure Functions
11 1 (0.66%) Google Tag Manager
11 1 (0.66%) OneDrive
11 1 (0.66%) Serverless
Communications & Networking
1 11 (7.28%) SMS
2 4 (2.65%) VPN
3 3 (1.99%) Firewall
3 3 (1.99%) Internet
3 3 (1.99%) Skype
4 2 (1.32%) DHCP
4 2 (1.32%) DNS
4 2 (1.32%) SSL
4 2 (1.32%) TCP/IP
4 2 (1.32%) VLAN
4 2 (1.32%) VoIP
4 2 (1.32%) WAN
4 2 (1.32%) Wireless
5 1 (0.66%) Cisco Firepower
5 1 (0.66%) LAN
5 1 (0.66%) NetScaler
5 1 (0.66%) Remote Desktop
Database & Business Intelligence
1 27 (17.88%) RDBMS
1 27 (17.88%) Relational Database
2 2 (1.32%) SQL Server
3 1 (0.66%) Azure SQL Database
3 1 (0.66%) MySQL
3 1 (0.66%) Power BI
Development Applications
1 8 (5.30%) Team Foundation Server
2 1 (0.66%) Git (software)
2 1 (0.66%) JIRA
2 1 (0.66%) Visual Studio
2 1 (0.66%) Visual Studio Team System
General
1 34 (22.52%) Finance
2 30 (19.87%) Marketing
3 29 (19.21%) Retail
4 19 (12.58%) Automotive
5 12 (7.95%) Manufacturing
6 8 (5.30%) Legal
6 8 (5.30%) Public Sector
7 3 (1.99%) Law
7 3 (1.99%) Telecoms
8 1 (0.66%) Advertising
8 1 (0.66%) Banking
8 1 (0.66%) Local Government
8 1 (0.66%) Military
Job Titles
1 35 (23.18%) Architect
2 30 (19.87%) Analyst
3 21 (13.91%) Consultant
4 20 (13.25%) Systems Analyst
5 18 (11.92%) Designer
5 18 (11.92%) Systems Designer
6 14 (9.27%) CRM Architect
7 13 (8.61%) Hybris Architect
7 13 (8.61%) Product Manager
7 13 (8.61%) SAP Architect
7 13 (8.61%) SAP CRM Architect
8 9 (5.96%) Business Systems Analyst
9 8 (5.30%) Business Consultant
9 8 (5.30%) Project Manager
9 8 (5.30%) Service Architect
9 8 (5.30%) Solutions Architect
10 7 (4.64%) Azure Architect
10 7 (4.64%) Business Analyst
10 7 (4.64%) CRM Specialist
10 7 (4.64%) Head of Applications
Libraries, Frameworks & Software Standards
1 11 (7.28%) .NET
2 9 (5.96%) HTML
3 6 (3.97%) JSON
4 5 (3.31%) Web Services
5 3 (1.99%) CSS
5 3 (1.99%) XML
6 2 (1.32%) .NET Core
6 2 (1.32%) .NET Framework
6 2 (1.32%) Ajax
6 2 (1.32%) ASP.NET Web Forms
6 2 (1.32%) COM
6 2 (1.32%) Entity Framework
6 2 (1.32%) IDoc
6 2 (1.32%) LDAP
6 2 (1.32%) React
6 2 (1.32%) SAP ALE
6 2 (1.32%) SOAP
7 1 (0.66%) ASP.NET MVC
7 1 (0.66%) ASP.NET Web API
7 1 (0.66%) jQuery
Miscellaneous
1 28 (18.54%) Virtual Team
2 16 (10.60%) Analytical Skills
3 14 (9.27%) Enterprise Software
4 10 (6.62%) User Experience
5 8 (5.30%) Self-Motivation
6 7 (4.64%) Data Centre
6 7 (4.64%) Driving Licence
7 4 (2.65%) Hybrid Cloud
8 3 (1.99%) Contactless
8 3 (1.99%) EMV
8 3 (1.99%) IVR
8 3 (1.99%) Management Information System
8 3 (1.99%) Mobile Payment
9 2 (1.32%) CMDB
9 2 (1.32%) Life Science
9 2 (1.32%) Mobile App
9 2 (1.32%) Smart City
10 1 (0.66%) Cloud Native
10 1 (0.66%) Public Cloud
10 1 (0.66%) Tandem
Operating Systems
1 15 (9.93%) Windows
2 4 (2.65%) Windows 10
3 2 (1.32%) Windows 7
3 2 (1.32%) Windows 8
3 2 (1.32%) Windows Server
4 1 (0.66%) Linux
Processes & Methodologies
1 51 (33.77%) Project Management
2 50 (33.11%) Presales
3 46 (30.46%) Agile Software Development
4 35 (23.18%) SDLC
5 27 (17.88%) CRM
5 27 (17.88%) Data Modelling
5 27 (17.88%) Logical Data Model
5 27 (17.88%) Stakeholder Management
5 27 (17.88%) Use Case
6 20 (13.25%) Customer Requirements
6 20 (13.25%) Virtual Team Management
7 18 (11.92%) Business Analysis
7 18 (11.92%) Scrum
8 17 (11.26%) Problem-Solving
8 17 (11.26%) Product Management
9 15 (9.93%) B2B
9 15 (9.93%) Continuous Improvement
10 14 (9.27%) Analytics
10 14 (9.27%) B2C
10 14 (9.27%) Stakeholder Engagement
Programming Languages
1 39 (25.83%) SQL
2 22 (14.57%) C
3 11 (7.28%) JavaScript
4 4 (2.65%) C#
5 2 (1.32%) ABAP
5 2 (1.32%) PowerShell
6 1 (0.66%) PHP
Qualifications
1 27 (17.88%) Degree
2 13 (8.61%) Security Cleared
3 12 (7.95%) SC Cleared
4 6 (3.97%) PRINCE2 Certification
4 6 (3.97%) Six Sigma Black Belt
4 6 (3.97%) Six Sigma Green Belt
5 5 (3.31%) CBAP
5 5 (3.31%) IIBA
6 2 (1.32%) DV Cleared
7 1 (0.66%) AWS Certification
7 1 (0.66%) ITIL Certification
7 1 (0.66%) MAPM
7 1 (0.66%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 28 (18.54%) SLA
2 13 (8.61%) QA
3 3 (1.99%) PCI DSS
System Software
1 8 (5.30%) Active Directory
2 2 (1.32%) Hyper-V
2 2 (1.32%) VMware Infrastructure
2 2 (1.32%) XenApp
2 2 (1.32%) XenDesktop
3 1 (0.66%) BitLocker
3 1 (0.66%) Microsoft App-V
3 1 (0.66%) Virtual Desktop
3 1 (0.66%) Virtual Machines
Systems Management
1 5 (3.31%) Microsoft Intune
2 2 (1.32%) HP UCMDB
3 1 (0.66%) AirWatch
3 1 (0.66%) Microsoft Data Protection Manager
3 1 (0.66%) SCCM
3 1 (0.66%) SCDPM
3 1 (0.66%) SCOrch
3 1 (0.66%) SCSM
3 1 (0.66%) SCVMM
3 1 (0.66%) Terraform
Vendors
1 38 (25.17%) Microsoft
2 27 (17.88%) Oracle
3 18 (11.92%) SAP
4 13 (8.61%) hybris
5 9 (5.96%) Salesforce.com
6 7 (4.64%) Google
7 3 (1.99%) Apple
7 3 (1.99%) BMC
7 3 (1.99%) Citrix
7 3 (1.99%) Elavon
7 3 (1.99%) Ingenico
7 3 (1.99%) PayPal
7 3 (1.99%) Remedy
7 3 (1.99%) Sony
7 3 (1.99%) VeriFone
7 3 (1.99%) VMware
7 3 (1.99%) WorldPay
8 2 (1.32%) Cisco
8 2 (1.32%) HP
8 2 (1.32%) ServiceNow