1st Line Service Desk Analyst Job Trends in West Yorkshire

First Line Service Desk Analyst
Yorkshire > West Yorkshire

The median First Line Service Desk Analyst salary in West Yorkshire is £32,500 per year, according to job vacancies posted during the 6 months leading to 13 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Feb 2026
Same period 2025 Same period 2024
Rank 127 97 147
Rank change year-on-year -30 +50 +78
Permanent jobs requiring a 1st Line Service Desk Analyst 2 5 2
As % of all permanent jobs in West Yorkshire 0.096% 0.39% 0.079%
As % of the Job Titles category 0.10% 0.40% 0.082%
Number of salaries quoted 2 1 2
10th Percentile - - £23,650
25th Percentile £31,250 £25,750 £23,875
Median annual salary (50th Percentile) £32,500 £26,500 £24,500
Median % change year-on-year +22.64% +8.16% -2.00%
75th Percentile £33,750 £27,250 £24,875
90th Percentile - - £24,950
Yorkshire median annual salary £32,500 £26,500 £24,750
% change year-on-year +22.64% +7.07% -1.00%

All Permanent IT Job Roles
West Yorkshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in West Yorkshire with a recognized job title 1,958 1,236 2,437
% of permanent jobs with a recognized job title 93.51% 95.67% 96.74%
Number of salaries quoted 1,206 636 1,908
10th Percentile £28,375 £30,125 £27,500
25th Percentile £37,500 £41,938 £37,938
Median annual salary (50th Percentile) £55,367 £55,000 £52,500
Median % change year-on-year +0.67% +4.76% -4.55%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £90,000 £97,500 £85,000
Yorkshire median annual salary £47,500 £52,500 £50,000
% change year-on-year -9.52% +5.00% -4.76%

1st Line Service Desk Analyst
Job Vacancy Trend in West Yorkshire

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in West Yorkshire.

1st Line Service Desk Analyst job vacancy trend in West Yorkshire

1st Line Service Desk Analyst
Salary Trend in West Yorkshire

Salary distribution trend for 1st Line Service Desk Analyst job vacancies in West Yorkshire.

Salary distribution trend for 1st Line Service Desk Analyst job vacancies in West Yorkshire

1st Line Service Desk Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the West Yorkshire region over the 6 months to 13 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Leeds - 2 £32,500 -
1st Line Service Desk Analyst
Yorkshire

1st Line Service Desk Analyst Skill Set
Top 9 Co-Occurring Skills & Capabilities in West Yorkshire

For the 6 months to 13 February 2026, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region featuring 1st Line Service Desk Analyst in the job title.

1 2 (100.00%) Active Directory
1 2 (100.00%) Customer Service
1 2 (100.00%) ITSM
1 2 (100.00%) Microsoft
1 2 (100.00%) Microsoft 365
1 2 (100.00%) Microsoft Office
1 2 (100.00%) SLA
1 2 (100.00%) Windows
1 2 (100.00%) Windows 10

1st Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in West Yorkshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 2 (100.00%) Microsoft Office
Cloud Services
1 2 (100.00%) Microsoft 365
General
1 2 (100.00%) Law
Operating Systems
1 2 (100.00%) Windows
1 2 (100.00%) Windows 10
Processes & Methodologies
1 2 (100.00%) Customer Service
1 2 (100.00%) ITSM
Quality Assurance & Compliance
1 2 (100.00%) SLA
System Software
1 2 (100.00%) Active Directory
Vendors
1 2 (100.00%) Microsoft