Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Yorkshire > West Yorkshire
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 187 230 249
Rank change year-on-year +43 +19 -19
Permanent jobs citing ITSM 73 50 57
As % of all permanent IT jobs advertised in West Yorkshire 1.09% 0.66% 0.62%
As % of the Processes & Methodologies category 1.19% 0.72% 0.68%
Number of salaries quoted 67 32 46
West Yorkshire median annual salary £35,000 £45,000 £34,268
Median salary % change year-on-year -22.22% +31.32% -21.22%
10th Percentile £28,100 £25,575 £19,500
90th Percentile £56,300 £71,550 £50,625
Yorkshire median annual salary £35,000 £45,000 £34,268
% change year-on-year -22.22% +31.32% -20.31%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
West Yorkshire
Permanent vacancies with a requirement for process or methodology skills 6139 6930 8419
As % of all permanent IT jobs advertised in West Yorkshire 91.54% 91.08% 91.03%
Number of salaries quoted 5156 5943 6747
West Yorkshire median annual salary £42,500 £42,500 £42,000
Median salary % change year-on-year - +1.19% +5.00%
10th Percentile £26,750 £26,750 £26,250
90th Percentile £62,500 £64,950 £60,000
Yorkshire median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% +1.27%

ITSM
Job Vacancy Trend in West Yorkshire

Job postings citing ITSM as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for ITSM in West Yorkshire

ITSM
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in West Yorkshire.

Salary trend for ITSM in West Yorkshire

ITSM
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing ITSM in West Yorkshire over the 6 months to 19 November 2017.

Salary histogram for ITSM in West Yorkshire

ITSM
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Yorkshire region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +32 53 £35,500 -21.11% 5
Wakefield +18 12 £34,250 -2.14%
Bradford -4 4 £32,500 -50.00%
Batley - 3 £29,000 -
ITSM
Yorkshire

For the 6 months to 19 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region with a requirement for ITSM.

1 60 (82.19%) ITIL
2 41 (56.16%) Service Management
3 24 (32.88%) Problem Management
4 20 (27.40%) Windows
5 18 (24.66%) Microsoft
5 18 (24.66%) Service Delivery
5 18 (24.66%) ITIL V3
6 17 (23.29%) Analytical Skills
6 17 (23.29%) Finance
7 16 (21.92%) Active Directory
8 15 (20.55%) MS Exchange
9 14 (19.18%) Incident Management
9 14 (19.18%) Cisco
9 14 (19.18%) HP
9 14 (19.18%) Change Management
10 11 (15.07%) Root Cause Analysis
11 10 (13.70%) Windows Server
11 10 (13.70%) Degree
12 9 (12.33%) Wireshark
12 9 (12.33%) Load Balancing
12 9 (12.33%) CCSE
12 9 (12.33%) JNCIP
12 9 (12.33%) VMware
12 9 (12.33%) Disaster Recovery
12 9 (12.33%) Wi-Fi
12 9 (12.33%) CheckPoint
12 9 (12.33%) CCNP
12 9 (12.33%) Cisco Certification
12 9 (12.33%) Juniper
12 9 (12.33%) Extreme Networks

ITSM
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (20.55%) MS Exchange
2 4 (5.48%) SharePoint
3 3 (4.11%) Exchange Server 2010
3 3 (4.11%) Skype for Business
4 1 (1.37%) Exchange Server 2013
Applications
1 8 (10.96%) Microsoft Office
Cloud Services
1 8 (10.96%) Office 365
2 2 (2.74%) Microsoft Azure
3 1 (1.37%) Cloud Computing
3 1 (1.37%) Mimecast
Communications & Networking
1 9 (12.33%) Cisco Nexus
1 9 (12.33%) Wi-Fi
1 9 (12.33%) Wireshark
2 6 (8.22%) VoIP
3 4 (5.48%) Cisco IOS
3 4 (5.48%) SAN
3 4 (5.48%) VPN
4 1 (1.37%) DHCP
4 1 (1.37%) DNS
4 1 (1.37%) Internet
4 1 (1.37%) Intranet
4 1 (1.37%) Skype
4 1 (1.37%) Unified Communications
Database & Business Intelligence
1 7 (9.59%) SQL Server
2 2 (2.74%) Crystal Reports
2 2 (2.74%) SQL Server 2005
2 2 (2.74%) SQL Server 2008
General
1 17 (23.29%) Finance
2 4 (5.48%) Publishing
3 3 (4.11%) Legal
4 2 (2.74%) Marketing
4 2 (2.74%) Retail
5 1 (1.37%) Banking
Job Titles
1 18 (24.66%) Analyst
1 18 (24.66%) Service Manager
2 15 (20.55%) Team Leader
3 11 (15.07%) Service Desk Manager
4 9 (12.33%) Network Engineer
4 9 (12.33%) Service Analyst
4 9 (12.33%) Service Desk Team Leader
5 8 (10.96%) Network Support
5 8 (10.96%) Network Support Engineer
5 8 (10.96%) Support Engineer
6 7 (9.59%) Incident Manager
7 6 (8.22%) Service Desk Analyst
8 5 (6.85%) 2nd Line Engineer
8 5 (6.85%) Incident Analyst
8 5 (6.85%) ITIL Manager
9 4 (5.48%) Desktop Engineer
9 4 (5.48%) Desktop Support
9 4 (5.48%) ITIL Service Manager
9 4 (5.48%) Problem Manager
10 3 (4.11%) Project Manager
Libraries, Frameworks & Software Standards
1 2 (2.74%) ODBC
2 1 (1.37%) .NET
Miscellaneous
1 17 (23.29%) Analytical Skills
2 4 (5.48%) Blackberry
2 4 (5.48%) RSA SecurID
3 3 (4.11%) NHS
4 2 (2.74%) Clustering
4 2 (2.74%) CMDB
4 2 (2.74%) PKI
5 1 (1.37%) Driving Licence
5 1 (1.37%) Fintech
5 1 (1.37%) Video\Live Streaming
Operating Systems
1 20 (27.40%) Windows
2 10 (13.70%) Windows Server
3 3 (4.11%) Windows 7
3 3 (4.11%) Windows Server 2003
3 3 (4.11%) Windows Server 2008
4 2 (2.74%) Windows Server 2012
5 1 (1.37%) Android
5 1 (1.37%) Apple iOS
5 1 (1.37%) Unix
5 1 (1.37%) Windows 10
5 1 (1.37%) Windows 8
Processes & Methodologies
1 60 (82.19%) ITIL
2 41 (56.16%) Service Management
3 24 (32.88%) Problem Management
4 18 (24.66%) ITIL V3
4 18 (24.66%) Service Delivery
5 14 (19.18%) Change Management
5 14 (19.18%) Incident Management
6 11 (15.07%) Root Cause Analysis
7 9 (12.33%) Disaster Recovery
7 9 (12.33%) Load Balancing
7 9 (12.33%) Ticket Management
8 8 (10.96%) Continuous Improvement
8 8 (10.96%) IT Strategy
8 8 (10.96%) Project Management
9 7 (9.59%) Capacity Management
9 7 (9.59%) Enterprise Architecture
9 7 (9.59%) Programme Management
10 6 (8.22%) Time Management
11 5 (6.85%) People Management
11 5 (6.85%) Process Improvement
Programming Languages
1 2 (2.74%) SQL
1 2 (2.74%) T-SQL
2 1 (1.37%) Java
2 1 (1.37%) PowerShell
Qualifications
1 10 (13.70%) Degree
2 9 (12.33%) CCNP
2 9 (12.33%) CCSE
2 9 (12.33%) Cisco Certification
2 9 (12.33%) JNCIP
2 9 (12.33%) SC Cleared
2 9 (12.33%) Security Cleared
3 6 (8.22%) CCNA
3 6 (8.22%) CCSA
3 6 (8.22%) JNCIA
4 3 (4.11%) CCIE
5 1 (1.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (8.22%) SLA
2 3 (4.11%) ISO/IEC 20000
3 2 (2.74%) PMO
4 1 (1.37%) PSD2
System Software
1 16 (21.92%) Active Directory
2 3 (4.11%) VMware Infrastructure
3 2 (2.74%) Hyper-V
3 2 (2.74%) Terminal Services
3 2 (2.74%) Virtual Desktop
3 2 (2.74%) vSphere
3 2 (2.74%) XenApp
3 2 (2.74%) XenDesktop
3 2 (2.74%) XenServer
Systems Management
1 8 (10.96%) SCCM
2 4 (5.48%) WSUS
3 3 (4.11%) SCOM
4 2 (2.74%) Backup Exec
4 2 (2.74%) Microsoft Data Protection Manager
5 1 (1.37%) DameWare
5 1 (1.37%) ServiceCenter
Vendors
1 18 (24.66%) Microsoft
2 14 (19.18%) Cisco
2 14 (19.18%) HP
3 9 (12.33%) Aruba
3 9 (12.33%) CheckPoint
3 9 (12.33%) Extreme Networks
3 9 (12.33%) F5
3 9 (12.33%) Juniper
3 9 (12.33%) Meraki
3 9 (12.33%) Ubiquiti
3 9 (12.33%) VMware
4 8 (10.96%) Citrix
5 6 (8.22%) Mitel
6 4 (5.48%) Apple
6 4 (5.48%) Dell
7 2 (2.74%) CommVault
7 2 (2.74%) iManage
7 2 (2.74%) Veeam
8 1 (1.37%) Apigee
8 1 (1.37%) Bomgar