Period
to 18 October 2018

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Yorkshire > West Yorkshire
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 82 117 106
Rank change year-on-year +35 -11 -7
Permanent jobs citing SLA 167 156 217
As % of all permanent IT jobs advertised in West Yorkshire 3.06% 2.39% 2.80%
As % of the Quality Assurance & Compliance category 20.59% 21.88% 21.07%
Number of salaries quoted 140 128 190
West Yorkshire median annual salary £38,000 £30,000 £32,500
Median salary % change year-on-year +26.67% -7.69% -7.14%
10th Percentile £18,000 £18,500 £19,125
90th Percentile £57,500 £48,750 £46,375
Yorkshire median annual salary £35,000 £30,000 £32,500
% change year-on-year +16.67% -7.69% -10.96%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 811 713 1,030
As % of all permanent IT jobs advertised in West Yorkshire 14.84% 10.92% 13.30%
Number of salaries quoted 649 601 864
West Yorkshire median annual salary £44,000 £41,500 £41,500
Median salary % change year-on-year +6.02% - +3.75%
10th Percentile £26,250 £25,000 £24,250
90th Percentile £63,750 £62,500 £62,500
Yorkshire median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

SLA
Job Vacancy Trend in West Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for SLA in West Yorkshire

SLA
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in West Yorkshire.

Salary trend for SLA in West Yorkshire

SLA
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing SLA in West Yorkshire over the 6 months to 18 October 2018.

Salary histogram for SLA in West Yorkshire

SLA
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Yorkshire region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +58 143 £40,000 +14.29% 8
Wakefield -10 11 £35,000 +40.00%
Halifax +4 4 - -
Bradford -5 3 £23,000 -20.00% 4
Batley 0 1 - -
Brighouse -3 1 £25,500 - 1
Castleford - 1 £18,000 -
Pudsey - 1 - -
SLA
Yorkshire

For the 6 months to 18 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for SLA.

1 76 (45.51%) ITIL
2 68 (40.72%) Microsoft
3 60 (35.93%) Windows
4 55 (32.93%) Active Directory
5 50 (29.94%) Problem Management
6 48 (28.74%) Finance
7 44 (26.35%) ITSM
7 44 (26.35%) Incident Management
8 42 (25.15%) Problem-Solving
9 39 (23.35%) Management Information System
10 38 (22.75%) Microsoft Azure
10 38 (22.75%) Windows Server
11 36 (21.56%) Service Management
12 35 (20.96%) VMware
13 33 (19.76%) SQL
14 32 (19.16%) Microsoft Office
15 31 (18.56%) SQL Server
15 31 (18.56%) SharePoint
15 31 (18.56%) VMware Infrastructure
16 30 (17.96%) Self-Motivation
17 29 (17.37%) Analytical Skills
18 27 (16.17%) ITIL Foundation Certificate
19 26 (15.57%) Service Delivery
20 24 (14.37%) DHCP
20 24 (14.37%) DNS
20 24 (14.37%) Root Cause Analysis
20 24 (14.37%) Office 365
21 23 (13.77%) Change Management
21 23 (13.77%) Disaster Recovery
22 20 (11.98%) TCP/IP

SLA
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (18.56%) SharePoint
2 13 (7.78%) IIS
3 9 (5.39%) Apache Solr
3 9 (5.39%) Elasticsearch
4 7 (4.19%) Exchange Server 2013
5 6 (3.59%) Skype for Business
6 5 (2.99%) MS Exchange
7 3 (1.80%) WebSphere
8 2 (1.20%) CMS
8 2 (1.20%) Oracle Workflow
9 1 (0.60%) Exchange Server 2003
9 1 (0.60%) Exchange Server 2007
9 1 (0.60%) Exchange Server 2010
9 1 (0.60%) Exchange Server 5.5
Applications
1 32 (19.16%) Microsoft Office
2 17 (10.18%) Microsoft Excel
3 3 (1.80%) MS Visio
4 2 (1.20%) Microsoft PowerPoint
Business Applications
1 4 (2.40%) Dynamics CRM
2 1 (0.60%) Tesseract
Cloud Services
1 38 (22.75%) Microsoft Azure
2 24 (14.37%) Office 365
3 19 (11.38%) Amazon AWS
4 15 (8.98%) SaaS
5 10 (5.99%) IaaS
6 8 (4.79%) Dynamics 365
7 6 (3.59%) Azure Active Directory
8 4 (2.40%) PaaS
8 4 (2.40%) Yammer
9 1 (0.60%) Cloud Computing
Communications & Networking
1 24 (14.37%) DHCP
1 24 (14.37%) DNS
2 20 (11.98%) TCP/IP
3 11 (6.59%) Intranet
3 11 (6.59%) Skype
4 9 (5.39%) LAN
4 9 (5.39%) VPN
4 9 (5.39%) WAN
5 7 (4.19%) Internet
5 7 (4.19%) Remote Desktop
6 5 (2.99%) FTP
6 5 (2.99%) HTTP
6 5 (2.99%) HTTPS
6 5 (2.99%) ICMP
6 5 (2.99%) SAN
6 5 (2.99%) SMTP
6 5 (2.99%) SNMP
7 4 (2.40%) WebEx
7 4 (2.40%) Wireless
8 3 (1.80%) Firewall
Database & Business Intelligence
1 31 (18.56%) SQL Server
2 4 (2.40%) Oracle Reports
2 4 (2.40%) SQL Server 2008
2 4 (2.40%) SQL Server 2012
2 4 (2.40%) SQL Server 2016
3 3 (1.80%) BusinessObjects
3 3 (1.80%) Microsoft Analysis Services
3 3 (1.80%) PerformancePoint
3 3 (1.80%) PowerPivot
3 3 (1.80%) SAP Data Services
3 3 (1.80%) SQL Server Analysis Services
3 3 (1.80%) SQL Server Integration Services
3 3 (1.80%) SQL Server Reporting Services
4 2 (1.20%) GIS
4 2 (1.20%) RDBMS
4 2 (1.20%) Relational Database
Development Applications
1 9 (5.39%) Visual Studio
2 5 (2.99%) Git (software)
2 5 (2.99%) SQL Server Management Studio (SSMS)
2 5 (2.99%) Team Foundation Server
2 5 (2.99%) Visual Studio Tools for Office
3 1 (0.60%) JIRA
General
1 48 (28.74%) Finance
2 17 (10.18%) Telecoms
3 4 (2.40%) Electronics
3 4 (2.40%) Retail
4 3 (1.80%) Military
5 2 (1.20%) Legal
6 1 (0.60%) Back Office
Job Titles
1 45 (26.95%) Analyst
2 26 (15.57%) Service Analyst
3 25 (14.97%) Service Desk Analyst
4 19 (11.38%) Support Engineer
5 16 (9.58%) Support Analyst
6 14 (8.38%) Applications Support
6 14 (8.38%) Incident Manager
7 12 (7.19%) 3rd Line Support
8 11 (6.59%) 3rd Line Support Analyst
8 11 (6.59%) Applications Engineer
8 11 (6.59%) Applications Support Engineer
9 9 (5.39%) Infrastructure Engineer
9 9 (5.39%) IT Manager
10 8 (4.79%) Azure Engineer
10 8 (4.79%) IT Engineer
11 7 (4.19%) Service Desk Engineer
12 6 (3.59%) 1st Line Service Desk Analyst
12 6 (3.59%) 2nd Line Support
12 6 (3.59%) Technical Manager
13 5 (2.99%) 1st Line Engineer
Libraries, Frameworks & Software Standards
1 10 (5.99%) Web Services
2 9 (5.39%) Elastic Stack
2 9 (5.39%) Lucene
3 5 (2.99%) .NET
3 5 (2.99%) ASP.NET
4 3 (1.80%) MDX
5 2 (1.20%) SOAP
5 2 (1.20%) WSDL
5 2 (1.20%) XML
Miscellaneous
1 39 (23.35%) Management Information System
2 30 (17.96%) Self-Motivation
3 29 (17.37%) Analytical Skills
4 20 (11.98%) Replication
5 13 (7.78%) e-Learning
6 12 (7.19%) Data Centre
7 8 (4.79%) NHS
8 6 (3.59%) Driving Licence
8 6 (3.59%) Robotics
9 3 (1.80%) HP Storage
10 1 (0.60%) Analytical Mindset
10 1 (0.60%) Hybrid Cloud
10 1 (0.60%) Video Conferencing
Operating Systems
1 60 (35.93%) Windows
2 38 (22.75%) Windows Server
3 16 (9.58%) Linux
4 13 (7.78%) Windows 10
5 12 (7.19%) Windows Server 2008
5 12 (7.19%) Windows Server 2012
6 7 (4.19%) Windows 7
7 5 (2.99%) Windows 8
7 5 (2.99%) Windows Server 2003
8 3 (1.80%) Unix
9 1 (0.60%) Android
9 1 (0.60%) CentOS
9 1 (0.60%) Windows 2000
Processes & Methodologies
1 76 (45.51%) ITIL
2 50 (29.94%) Problem Management
3 44 (26.35%) Incident Management
3 44 (26.35%) ITSM
4 42 (25.15%) Problem-Solving
5 36 (21.56%) Service Management
6 26 (15.57%) Service Delivery
7 24 (14.37%) Root Cause Analysis
8 23 (13.77%) Change Management
8 23 (13.77%) Disaster Recovery
9 19 (11.38%) Capacity Planning
9 19 (11.38%) Risk Management
10 16 (9.58%) Time Management
11 13 (7.78%) Business Continuity
11 13 (7.78%) High Availability
12 12 (7.19%) Change Control
13 11 (6.59%) Data Management
13 11 (6.59%) Migration
14 10 (5.99%) Information Security
14 10 (5.99%) Infrastructure Engineering
Programming Languages
1 33 (19.76%) SQL
2 13 (7.78%) PowerShell
3 5 (2.99%) C
3 5 (2.99%) C#
3 5 (2.99%) T-SQL
3 5 (2.99%) VBA
4 4 (2.40%) Python
5 3 (1.80%) Data Analysis Expressions (DAX)
6 1 (0.60%) Bash Shell
6 1 (0.60%) JavaScript
6 1 (0.60%) Perl
6 1 (0.60%) PHP
Qualifications
1 27 (16.17%) ITIL Foundation Certificate
2 8 (4.79%) ITIL Certification
3 6 (3.59%) Microsoft Certification
4 4 (2.40%) A+ Certification
4 4 (2.40%) MCDST
4 4 (2.40%) SC Cleared
4 4 (2.40%) Security Cleared
5 3 (1.80%) CISSP
6 2 (1.20%) CCNA
6 2 (1.20%) Cisco Certification
6 2 (1.20%) CISMP
6 2 (1.20%) Degree
6 2 (1.20%) PRINCE2 Practitioner
7 1 (0.60%) CISA
7 1 (0.60%) CISM
7 1 (0.60%) MCITP
7 1 (0.60%) MCP
7 1 (0.60%) MCSA
Quality Assurance & Compliance
1 18 (10.78%) ISO/IEC 27001
2 17 (10.18%) QA
3 9 (5.39%) ISO/IEC 20000
4 3 (1.80%) Cyber Essentials
4 3 (1.80%) PCI DSS
4 3 (1.80%) Sarbanes-Oxley
5 2 (1.20%) ISO 14001
5 2 (1.20%) ISO 9001
6 1 (0.60%) Data Quality
System Software
1 55 (32.93%) Active Directory
2 31 (18.56%) VMware Infrastructure
3 14 (8.38%) Hyper-V
4 9 (5.39%) Docker
5 8 (4.79%) XenApp
6 5 (2.99%) Firmware
6 5 (2.99%) Terminal Services
7 4 (2.40%) vSphere
8 1 (0.60%) BitLocker
8 1 (0.60%) Virtual Machines
8 1 (0.60%) VMware ESXi
Systems Management
1 20 (11.98%) SCCM
2 9 (5.39%) ServiceCenter
3 7 (4.19%) Backup Exec
3 7 (4.19%) HP Data Protector
4 5 (2.99%) NetBackup
5 3 (1.80%) Single Sign-On
6 2 (1.20%) DameWare
6 2 (1.20%) Oracle Identity Manager
7 1 (0.60%) Microsoft Intune
7 1 (0.60%) Nagios
7 1 (0.60%) RANCID
Vendors
1 68 (40.72%) Microsoft
2 35 (20.96%) VMware
3 20 (11.98%) Citrix
4 19 (11.38%) Cisco
5 15 (8.98%) HP
6 11 (6.59%) Blue Prism
7 9 (5.39%) Dell
7 9 (5.39%) Oracle
8 8 (4.79%) Asigra
8 8 (4.79%) UiPath
8 8 (4.79%) Veeam
9 6 (3.59%) Ivanti
9 6 (3.59%) Xerox
10 5 (2.99%) Apple
10 5 (2.99%) ServiceNow
10 5 (2.99%) Symantec
11 3 (1.80%) IBM
11 3 (1.80%) Nintex
11 3 (1.80%) Salesforce.com
11 3 (1.80%) SAP