Period
to 23 April 2018

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 April 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Yorkshire > West Yorkshire
6 months to
23 Apr 2018
Same period 2017 Same period 2016
Rank 118 111 115
Rank change year-on-year -7 +4 -44
Permanent jobs citing SLA 169 181 220
As % of all permanent IT jobs advertised in West Yorkshire 2.37% 2.55% 2.58%
As % of the Quality Assurance & Compliance category 19.86% 21.57% 20.37%
Number of salaries quoted 151 167 198
West Yorkshire median annual salary £32,500 £26,500 £32,000
Median salary % change year-on-year +22.64% -17.19% -1.54%
10th Percentile £18,500 £19,125 £21,000
90th Percentile £50,000 £43,750 £50,000
Yorkshire median annual salary £32,000 £25,000 £32,000
% change year-on-year +28.00% -21.88% -1.54%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 851 839 1,080
As % of all permanent IT jobs advertised in West Yorkshire 11.95% 11.81% 12.64%
Number of salaries quoted 689 727 856
West Yorkshire median annual salary £42,500 £38,950 £40,000
Median salary % change year-on-year +9.11% -2.63% +6.67%
10th Percentile £23,500 £22,750 £24,226
90th Percentile £60,000 £57,500 £60,000
Yorkshire median annual salary £41,500 £36,000 £40,000
% change year-on-year +15.28% -10.00% +9.59%

SLA
Job Vacancy Trend in West Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for SLA in West Yorkshire

SLA
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in West Yorkshire.

Salary trend for SLA in West Yorkshire

SLA
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing SLA in West Yorkshire over the 6 months to 23 April 2018.

Salary histogram for SLA in West Yorkshire

SLA
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Yorkshire region over the 6 months to 23 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +28 127 £32,500 +35.42% 19
Bradford +6 23 £30,000 +27.66% 3
Huddersfield -1 7 £22,500 -10.00%
Wakefield -28 7 £25,000 -33.33% 2
Castleford -1 1 £18,000 -55.00% 1
SLA
Yorkshire

For the 6 months to 23 April 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for SLA.

1 72 (42.60%) ITIL
2 60 (35.50%) Windows
3 50 (29.59%) Microsoft
4 41 (24.26%) Active Directory
5 39 (23.08%) Windows Server 2012
5 39 (23.08%) Windows Server
6 37 (21.89%) Service Delivery
7 36 (21.30%) Management Information System
8 35 (20.71%) DNS
8 35 (20.71%) Problem-Solving
9 34 (20.12%) Coaching
9 34 (20.12%) DHCP
10 33 (19.53%) Finance
10 33 (19.53%) Incident Management
10 33 (19.53%) Xerox
11 32 (18.93%) Problem Management
12 30 (17.75%) Disaster Recovery
13 28 (16.57%) Service Management
13 28 (16.57%) Dell
13 28 (16.57%) Microsoft Office
14 27 (15.98%) SCCM
15 25 (14.79%) Microsoft Excel
15 25 (14.79%) Process Improvement
16 22 (13.02%) Windows Server 2003
16 22 (13.02%) HP
16 22 (13.02%) Mathematics
17 21 (12.43%) Logistics
18 20 (11.83%) Windows Server 2008
18 20 (11.83%) Cisco
18 20 (11.83%) C

SLA
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (11.24%) SharePoint
2 12 (7.10%) IIS
2 12 (7.10%) Skype for Business
3 5 (2.96%) MS Exchange
4 4 (2.37%) Oracle Workflow
5 3 (1.78%) Exchange Server 2010
6 1 (0.59%) Exchange Server 2007
6 1 (0.59%) Tomcat
Applications
1 28 (16.57%) Microsoft Office
2 25 (14.79%) Microsoft Excel
3 3 (1.78%) Microsoft Project
4 1 (0.59%) Spreadsheet
Business Applications
1 3 (1.78%) Oracle Assets
1 3 (1.78%) Oracle EBS R12
1 3 (1.78%) Oracle ERP
1 3 (1.78%) Oracle Financials
1 3 (1.78%) Oracle General Ledger
1 3 (1.78%) Oracle Internet Expenses
1 3 (1.78%) Oracle Payables
1 3 (1.78%) Oracle Receivables
1 3 (1.78%) Oracle Subledger Accounting
Cloud Services
1 19 (11.24%) Office 365
2 14 (8.28%) Microsoft Azure
3 7 (4.14%) Amazon AWS
4 4 (2.37%) Google Cloud Platform
4 4 (2.37%) OneDrive
5 3 (1.78%) AWS CloudFormation
6 1 (0.59%) Azure Active Directory
6 1 (0.59%) SaaS
Communications & Networking
1 35 (20.71%) DNS
2 34 (20.12%) DHCP
3 14 (8.28%) SAN
4 11 (6.51%) LAN
5 10 (5.92%) TCP/IP
6 9 (5.33%) VoIP
7 6 (3.55%) WAN
8 5 (2.96%) ISDN
9 4 (2.37%) Firewall
9 4 (2.37%) Remote Desktop
9 4 (2.37%) Skype
9 4 (2.37%) SSL
10 3 (1.78%) HTTP
10 3 (1.78%) Internet
10 3 (1.78%) Intranet
10 3 (1.78%) IP Telephony
10 3 (1.78%) MPLS
10 3 (1.78%) Reverse Proxy
11 2 (1.18%) Asterisk PBX
11 2 (1.18%) VPN
Database & Business Intelligence
1 18 (10.65%) SQL Server
2 11 (6.51%) Amazon RDS
3 7 (4.14%) Oracle BI EE
4 4 (2.37%) Data Warehouse
4 4 (2.37%) Enterprise Data Warehouse
4 4 (2.37%) Oracle ODI
4 4 (2.37%) QlikView
4 4 (2.37%) RDBMS
4 4 (2.37%) Relational Database
5 3 (1.78%) BusinessObjects
5 3 (1.78%) Oracle Discoverer
5 3 (1.78%) SQL Server 2012
6 2 (1.18%) Oracle Database
6 2 (1.18%) Oracle Reports
7 1 (0.59%) SQL Server 2008
General
1 33 (19.53%) Finance
2 18 (10.65%) Billing
3 15 (8.88%) Retail
4 14 (8.28%) Military
5 13 (7.69%) Back Office
6 12 (7.10%) Electronics
7 9 (5.33%) Legal
8 5 (2.96%) Marketing
8 5 (2.96%) Telecoms
9 3 (1.78%) Local Government
10 2 (1.18%) Automotive
10 2 (1.18%) Banking
10 2 (1.18%) Manufacturing
11 1 (0.59%) Law
Job Titles
1 35 (20.71%) Analyst
2 23 (13.61%) Support Analyst
3 15 (8.88%) Infrastructure Engineer
3 15 (8.88%) IT Support
4 14 (8.28%) 2nd Line Support
4 14 (8.28%) Incident Manager
5 12 (7.10%) Support Engineer
5 12 (7.10%) Systems Support Analyst
6 9 (5.33%) Service Analyst
6 9 (5.33%) Service Manager
7 8 (4.73%) Architect
7 8 (4.73%) IT Analyst
7 8 (4.73%) Project Manager
7 8 (4.73%) Senior Analyst
7 8 (4.73%) Senior Support Analyst
7 8 (4.73%) Senior Systems Analyst
7 8 (4.73%) Service Desk Analyst
7 8 (4.73%) Systems Analyst
7 8 (4.73%) Systems Support
8 7 (4.14%) Wintel Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 7 (4.14%) JSON
2 6 (3.55%) Web Services
3 4 (2.37%) EJB
3 4 (2.37%) RESTful
3 4 (2.37%) Spring
3 4 (2.37%) Struts
3 4 (2.37%) XML
Miscellaneous
1 36 (21.30%) Management Information System
2 19 (11.24%) Clustering
3 18 (10.65%) Analytical Skills
4 8 (4.73%) Driving Licence
4 8 (4.73%) e-Learning
5 7 (4.14%) PKI
6 5 (2.96%) Enterprise Software
6 5 (2.96%) Self-Motivation
7 4 (2.37%) Data Centre
8 2 (1.18%) FMCG
9 1 (0.59%) Computer Science
9 1 (0.59%) Digital Signage
9 1 (0.59%) NHS
9 1 (0.59%) Replication
9 1 (0.59%) Video Conferencing
9 1 (0.59%) Video\Live Streaming
Operating Systems
1 60 (35.50%) Windows
2 39 (23.08%) Windows Server
2 39 (23.08%) Windows Server 2012
3 22 (13.02%) Windows Server 2003
4 20 (11.83%) Windows Server 2008
5 17 (10.06%) Unix
6 14 (8.28%) Linux
7 9 (5.33%) Windows 7
8 3 (1.78%) Red Hat Enterprise Linux
8 3 (1.78%) Solaris
8 3 (1.78%) Windows XP
9 2 (1.18%) Windows 10
9 2 (1.18%) Windows Vista
10 1 (0.59%) Mac OS
10 1 (0.59%) Windows 8
Processes & Methodologies
1 72 (42.60%) ITIL
2 37 (21.89%) Service Delivery
3 35 (20.71%) Problem-Solving
4 34 (20.12%) Coaching
5 33 (19.53%) Incident Management
6 32 (18.93%) Problem Management
7 30 (17.75%) Disaster Recovery
8 28 (16.57%) Service Management
9 25 (14.79%) Process Improvement
10 22 (13.02%) Mathematics
11 21 (12.43%) Logistics
12 16 (9.47%) Root Cause Analysis
12 16 (9.47%) Workflow
13 15 (8.88%) Patch Management
14 14 (8.28%) ITSM
15 13 (7.69%) Business Intelligence
15 13 (7.69%) Project Management
16 11 (6.51%) Asset Management
16 11 (6.51%) PRINCE2
17 10 (5.92%) Data Entry
Programming Languages
1 20 (11.83%) C
2 11 (6.51%) SQL
3 5 (2.96%) Java
4 4 (2.37%) C++
4 4 (2.37%) JavaScript
4 4 (2.37%) PowerShell
5 3 (1.78%) PL/SQL
5 3 (1.78%) Python
5 3 (1.78%) Shell Script
6 1 (0.59%) VBA
Qualifications
1 19 (11.24%) ITIL Certification
2 17 (10.06%) SC Cleared
2 17 (10.06%) Security Cleared
3 15 (8.88%) Microsoft Certification
4 9 (5.33%) A+ Certification
4 9 (5.33%) MCDST
5 7 (4.14%) Cisco Certification
6 5 (2.96%) CCNA
7 4 (2.37%) PMI Certification
7 4 (2.37%) PMP
8 3 (1.78%) MCSA
9 2 (1.18%) Degree
9 2 (1.18%) ITIL Foundation Certificate
9 2 (1.18%) MCSE
10 1 (0.59%) CCSA
10 1 (0.59%) JNCIA
10 1 (0.59%) JNCIS
10 1 (0.59%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (4.14%) QA
2 6 (3.55%) Data Quality
2 6 (3.55%) ISO 9001
3 5 (2.96%) ISO 14001
3 5 (2.96%) ISO/IEC 27001
4 4 (2.37%) GCP
4 4 (2.37%) PCI DSS
5 3 (1.78%) NEBOSH
5 3 (1.78%) Sarbanes-Oxley
6 2 (1.18%) PMO
System Software
1 41 (24.26%) Active Directory
2 14 (8.28%) Hyper-V
2 14 (8.28%) VMware Infrastructure
3 12 (7.10%) XenApp
3 12 (7.10%) XenDesktop
3 12 (7.10%) XenServer
4 4 (2.37%) Virtual Servers
5 2 (1.18%) OpenSIPS
5 2 (1.18%) vSphere
6 1 (0.59%) Terminal Server
6 1 (0.59%) Terminal Services
6 1 (0.59%) Virtual Machines
Systems Management
1 27 (15.98%) SCCM
2 15 (8.88%) Single Sign-On
3 12 (7.10%) Backup Exec
3 12 (7.10%) Microsoft Data Protection Manager
3 12 (7.10%) SCOM
3 12 (7.10%) ServiceCenter
4 7 (4.14%) Puppet
5 3 (1.78%) Ansible
5 3 (1.78%) Nagios
5 3 (1.78%) Red Hat Satellite
6 2 (1.18%) Opscode Chef
6 2 (1.18%) vCenter Server
Vendors
1 50 (29.59%) Microsoft
2 33 (19.53%) Xerox
3 28 (16.57%) Dell
4 22 (13.02%) HP
5 20 (11.83%) Cisco
6 18 (10.65%) VMware
7 13 (7.69%) Apple
8 12 (7.10%) CommVault
8 12 (7.10%) Veeam
9 10 (5.92%) Oracle
10 7 (4.14%) Red Hat
11 5 (2.96%) Canon
11 5 (2.96%) Huawei
12 4 (2.37%) Citrix
12 4 (2.37%) Google
13 3 (1.78%) Dynatrace
14 2 (1.18%) CheckPoint
14 2 (1.18%) F5
14 2 (1.18%) Remedy
14 2 (1.18%) Tableau