SLA Job Trends in West Yorkshire

Service Level Agreement (SLA)
Yorkshire > West Yorkshire

The table below provides summary statistics and salary benchmarking for jobs advertised in West Yorkshire requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 13 September 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Sep 2026
Same period 2025 Same period 2024
Rank 111 87 95
Rank change year-on-year -24 +8 -2
Permanent jobs citing SLA 23 21 33
As % of all permanent jobs in West Yorkshire 0.55% 1.40% 1.44%
As % of the Quality Assurance & Compliance category 7.44% 16.15% 10.78%
Number of salaries quoted 19 21 18
10th Percentile £28,500 £22,500 -
25th Percentile £29,000 £26,250 -
Median annual salary (50th Percentile) £37,500 £32,500 £25,000
Median % change year-on-year +15.38% +30.00% -44.44%
75th Percentile £45,625 £37,500 £31,375
90th Percentile £48,750 £48,750 £63,746
Yorkshire median annual salary £42,500 £30,000 £42,500
% change year-on-year +41.67% -29.41% +23.19%

All Quality Assurance and Compliance Skills
West Yorkshire

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in West Yorkshire.

Permanent vacancies with a requirement for quality assurance or compliance skills 309 130 306
As % of all permanent jobs advertised in West Yorkshire 7.40% 8.66% 13.35%
Number of salaries quoted 249 100 155
10th Percentile £30,000 £26,493 £26,000
25th Percentile £36,250 £32,500 £32,125
Median annual salary (50th Percentile) £52,500 £53,000 £49,000
Median % change year-on-year -0.94% +8.16% -10.91%
75th Percentile £67,500 £65,000 £62,500
90th Percentile £90,000 £72,750 £78,000
Yorkshire median annual salary £47,988 £45,000 £46,965
% change year-on-year +6.64% -4.18% -6.07%

SLA
Job Vacancy Trend in West Yorkshire

Historical trend showing the proportion of permanent IT job postings citing SLA relative to all permanent IT jobs advertised in West Yorkshire.

SLA job vacancy trend in West Yorkshire

SLA
Salary Trend in West Yorkshire

Salary distribution trend for jobs in West Yorkshire citing SLA.

Salary distribution trend for jobs in West Yorkshire citing SLA

SLA
Salary Histogram in West Yorkshire

Salary distribution for jobs citing SLA in West Yorkshire over the 6 months to 13 September 2026.

Salary histogram for SLA in West Yorkshire

SLA
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Yorkshire region over the 6 months to 13 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wakefield - 12 £30,000 -
Leeds -49 10 £47,500 +46.15% 8
SLA
Yorkshire

SLA
Co-Occurring Skills & Capabilities in West Yorkshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (8.70%) Microsoft Exchange
1 2 (8.70%) SharePoint
2 1 (4.35%) IIS
Applications
1 1 (4.35%) Microsoft Office
Business Applications
1 3 (13.04%) Remedy ITSM
Cloud Services
1 15 (65.22%) Microsoft 365
2 4 (17.39%) Azure
3 2 (8.70%) Entra ID
4 1 (4.35%) Datadog
Communications & Networking
1 3 (13.04%) VLAN
1 3 (13.04%) VPN
1 3 (13.04%) Wi-Fi
2 1 (4.35%) LAN
2 1 (4.35%) WAN
Database & Business Intelligence
1 1 (4.35%) Relational Database
1 1 (4.35%) SQL Server
General
1 6 (26.09%) Social Skills
2 2 (8.70%) Analytical Skills
2 2 (8.70%) Inclusion and Diversity
3 1 (4.35%) Public Sector
Job Titles
1 10 (43.48%) 2nd Line Support
2 8 (34.78%) Analyst
3 6 (26.09%) 1st/2nd Line Support
3 6 (26.09%) 1st/2nd Line Support Analyst
3 6 (26.09%) 2nd Line Support Analyst
3 6 (26.09%) IT Analyst
3 6 (26.09%) IT Support
3 6 (26.09%) IT Support Analyst
3 6 (26.09%) Support Analyst
4 4 (17.39%) 2nd Line Support Manager
4 4 (17.39%) Support Engineer
4 4 (17.39%) Support Manager
5 3 (13.04%) 3rd Line Engineer
5 3 (13.04%) 3rd Line Network Engineer
5 3 (13.04%) 3rd Line Support
5 3 (13.04%) 3rd Line Support Engineer
5 3 (13.04%) Azure Engineer
6 2 (8.70%) 3rd Line Technical Engineer
6 2 (8.70%) Microsoft Engineer
6 2 (8.70%) Senior
Libraries, Frameworks & Software Standards
1 3 (13.04%) Web Services
Miscellaneous
1 5 (21.74%) Onboarding
2 2 (8.70%) Video Conferencing
3 1 (4.35%) Management Information System
Operating Systems
1 15 (65.22%) Windows
2 5 (21.74%) Windows Server
3 1 (4.35%) Windows Server 2016
Processes & Methodologies
1 15 (65.22%) Problem Management
2 13 (56.52%) Incident Management
3 10 (43.48%) Customer Service
3 10 (43.48%) ITIL
4 8 (34.78%) Root Cause Analysis
5 6 (26.09%) Service Delivery
6 5 (21.74%) Change Management
6 5 (21.74%) Escalation Management
6 5 (21.74%) Incident Response
6 5 (21.74%) ITSM
7 4 (17.39%) Customer Experience
7 4 (17.39%) Performance Management
7 4 (17.39%) Project Delivery
8 3 (13.04%) Continuous Improvement
8 3 (13.04%) Knowledge Transfer
8 3 (13.04%) Network Virtualisation
8 3 (13.04%) Service Management
9 2 (8.70%) Data-Flow Analysis
9 2 (8.70%) Disaster Recovery
9 2 (8.70%) PRINCE2
Programming Languages
1 2 (8.70%) SQL
2 1 (4.35%) T-SQL
Qualifications
1 2 (8.70%) ITIL Certification
Quality Assurance & Compliance
1 1 (4.35%) Cyber Essentials
System Software
1 6 (26.09%) Active Directory
1 6 (26.09%) Firmware
Systems Management
1 3 (13.04%) Autotask
2 1 (4.35%) SCOM
Vendors
1 11 (47.83%) Microsoft
2 6 (26.09%) Freshdesk
3 3 (13.04%) ConnectWise
3 3 (13.04%) Remedy
3 3 (13.04%) ServiceNow
4 1 (4.35%) IFS
4 1 (4.35%) SolarWinds