Period
to 19 January 2020

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 January 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Yorkshire > West Yorkshire
6 months to
19 Jan 2020
Same period 2019 Same period 2018
Rank 92 95 114
Rank change year-on-year +3 +19 -14
Permanent jobs citing SLA 111 138 158
As % of all permanent IT jobs advertised in West Yorkshire 2.76% 2.89% 2.37%
As % of the Quality Assurance & Compliance category 25.75% 20.06% 22.25%
Number of salaries quoted 105 113 140
West Yorkshire median annual salary £35,000 £33,000 £32,500
Median salary % change year-on-year +6.06% +1.54% +8.33%
10th Percentile £21,250 £17,888 £19,900
90th Percentile £61,250 £57,500 £57,500
Yorkshire median annual salary £35,000 £32,500 £31,500
% change year-on-year +7.69% +3.17% +16.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 431 688 710
As % of all permanent IT jobs advertised in West Yorkshire 10.72% 14.39% 10.67%
Number of salaries quoted 368 553 588
West Yorkshire median annual salary £40,589 £42,500 £41,500
Median salary % change year-on-year -4.50% +2.41% +3.75%
10th Percentile £23,500 £23,750 £25,000
90th Percentile £70,000 £62,500 £60,000
Yorkshire median annual salary £41,500 £42,000 £41,250
% change year-on-year -1.19% +1.82% +10.00%

SLA
Job Vacancy Trend in West Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for SLA in West Yorkshire

SLA
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in West Yorkshire.

Salary trend for SLA in West Yorkshire

SLA
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing SLA in West Yorkshire over the 6 months to 19 January 2020.

Salary histogram for SLA in West Yorkshire

SLA
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Yorkshire region over the 6 months to 19 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +1 87 £33,750 +2.27% 19
Bradford +11 11 £52,500 +75.00% 3
Batley +2 4 £57,500 +238.24%
Dewsbury - 4 £57,500 -
Wakefield +7 3 £60,000 +71.43% 3
Wetherby -8 2 £27,500 -64.52%
Halifax +12 1 £55,000 - 1
Huddersfield +3 1 £20,500 -41.43% 1
SLA
Yorkshire

For the 6 months to 19 January 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for SLA.

1 47 (42.34%) Microsoft
2 41 (36.94%) Windows
3 36 (32.43%) ITIL
3 36 (32.43%) Office 365
4 34 (30.63%) Active Directory
5 33 (29.73%) Service Management
6 28 (25.23%) Microsoft Office
7 25 (22.52%) Windows 10
8 24 (21.62%) Problem-Solving
8 24 (21.62%) ITSM
9 22 (19.82%) Citrix
10 18 (16.22%) Service Delivery
11 14 (12.61%) SQL
11 14 (12.61%) Decision-Making
11 14 (12.61%) Analytical Skills
12 13 (11.71%) Finance
13 12 (10.81%) Stakeholder Management
13 12 (10.81%) Incident Management
13 12 (10.81%) Mentoring
13 12 (10.81%) Windows Server
14 11 (9.91%) SCCM
14 11 (9.91%) Telecoms
14 11 (9.91%) Workflow
14 11 (9.91%) Terminal Services
14 11 (9.91%) Project Management
14 11 (9.91%) VoIP
15 10 (9.01%) Windows 7
15 10 (9.01%) Continuous Improvement
15 10 (9.01%) Case Management
15 10 (9.01%) Public Sector

SLA
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.41%) MS Exchange
2 5 (4.50%) Exchange Server 2013
3 4 (3.60%) SharePoint
4 3 (2.70%) Apache
5 2 (1.80%) Apache Spark
5 2 (1.80%) Skype for Business
6 1 (0.90%) Exchange Server 2010
6 1 (0.90%) IIS
6 1 (0.90%) Tomcat
Applications
1 28 (25.23%) Microsoft Office
2 7 (6.31%) Microsoft Excel
3 2 (1.80%) Microsoft PowerPoint
4 1 (0.90%) MS Visio
Business Applications
1 4 (3.60%) Oracle EBS R12
1 4 (3.60%) Oracle ERP
1 4 (3.60%) Oracle Payables
1 4 (3.60%) Oracle Receivables
1 4 (3.60%) Oracle Subledger Accounting
2 3 (2.70%) Oracle EBS
2 3 (2.70%) Oracle Financials
2 3 (2.70%) Oracle SCM
3 2 (1.80%) assyst
4 1 (0.90%) Oracle Assets
4 1 (0.90%) Oracle General Ledger
4 1 (0.90%) Oracle Internet Expenses
Cloud Services
1 36 (32.43%) Office 365
2 8 (7.21%) Azure
3 5 (4.50%) Cloud Computing
4 4 (3.60%) Stackdriver
5 3 (2.70%) AWS
5 3 (2.70%) OneDrive
5 3 (2.70%) Power Platform
5 3 (2.70%) Sumo Logic
6 1 (0.90%) GCP
6 1 (0.90%) Google Docs
Communications & Networking
1 11 (9.91%) VoIP
2 7 (6.31%) Firewall
2 7 (6.31%) SAN
2 7 (6.31%) VPN
3 6 (5.41%) DHCP
3 6 (5.41%) DNS
4 5 (4.50%) Wireless
5 4 (3.60%) TCP/IP
5 4 (3.60%) WAN
6 3 (2.70%) Broadband
7 2 (1.80%) BGP
7 2 (1.80%) Ethernet
7 2 (1.80%) HSRP
7 2 (1.80%) Internet
7 2 (1.80%) Intranet
7 2 (1.80%) LAN
7 2 (1.80%) MPLS
7 2 (1.80%) Network Security
7 2 (1.80%) OSPF
7 2 (1.80%) VLAN
Database & Business Intelligence
1 8 (7.21%) SQL Server
2 5 (4.50%) GIS
3 3 (2.70%) Data Warehouse
3 3 (2.70%) Power BI
4 1 (0.90%) BusinessObjects
4 1 (0.90%) SQL Server 2008
4 1 (0.90%) SQL Server 2012
4 1 (0.90%) SQL Server Analysis Services
4 1 (0.90%) SQL Server Reporting Services
Development Applications
1 1 (0.90%) MSI
1 1 (0.90%) WinDbg
General
1 13 (11.71%) Finance
2 11 (9.91%) Telecoms
3 10 (9.01%) Public Sector
4 7 (6.31%) Legal
5 3 (2.70%) Multimedia
6 2 (1.80%) Back Office
7 1 (0.90%) Law
7 1 (0.90%) Local Government
7 1 (0.90%) Marketing
7 1 (0.90%) Retail
Job Titles
1 39 (35.14%) Analyst
2 31 (27.93%) Service Analyst
2 31 (27.93%) Service Desk Analyst
3 9 (8.11%) IT Support
3 9 (8.11%) Support Engineer
4 7 (6.31%) Delivery Manager
4 7 (6.31%) Infrastructure Engineer
4 7 (6.31%) IT Engineer
4 7 (6.31%) Service Manager
4 7 (6.31%) Support Analyst
5 6 (5.41%) 1st Line Service Desk Analyst
5 6 (5.41%) IT Support Engineer
5 6 (5.41%) Project Manager
6 5 (4.50%) Delivery Project Manager
6 5 (4.50%) Desktop Engineer
6 5 (4.50%) Systems Engineer
6 5 (4.50%) Systems Support
6 5 (4.50%) Systems Support Engineer
7 4 (3.60%) IT Manager
7 4 (3.60%) Senior Systems Engineer
Libraries, Frameworks & Software Standards
1 6 (5.41%) .NET
2 4 (3.60%) REST
3 2 (1.80%) COM
4 1 (0.90%) CSS
4 1 (0.90%) HTML
4 1 (0.90%) MSMQ
4 1 (0.90%) RabbitMQ
4 1 (0.90%) Spring
4 1 (0.90%) Web Services
4 1 (0.90%) XML
Miscellaneous
1 14 (12.61%) Analytical Skills
2 5 (4.50%) Self-Motivation
3 4 (3.60%) Management Information System
3 4 (3.60%) NHS
4 3 (2.70%) New Media
4 3 (2.70%) User Experience
4 3 (2.70%) Video on Demand
4 3 (2.70%) Video\Live Streaming
5 2 (1.80%) Clustering
5 2 (1.80%) Driving Licence
5 2 (1.80%) Enterprise Software
6 1 (0.90%) Handset
6 1 (0.90%) Mainframe
6 1 (0.90%) Replication
6 1 (0.90%) RSA SecurID
Operating Systems
1 41 (36.94%) Windows
2 25 (22.52%) Windows 10
3 12 (10.81%) Windows Server
4 10 (9.01%) Windows 7
5 6 (5.41%) Windows 8
6 5 (4.50%) Linux
6 5 (4.50%) Windows Server 2008
6 5 (4.50%) Windows Server 2012
7 1 (0.90%) Unix
7 1 (0.90%) zOS
Processes & Methodologies
1 36 (32.43%) ITIL
2 33 (29.73%) Service Management
3 24 (21.62%) ITSM
3 24 (21.62%) Problem-Solving
4 18 (16.22%) Service Delivery
5 14 (12.61%) Decision-Making
6 12 (10.81%) Incident Management
6 12 (10.81%) Mentoring
6 12 (10.81%) Stakeholder Management
7 11 (9.91%) Project Management
7 11 (9.91%) Workflow
8 10 (9.01%) Case Management
8 10 (9.01%) Continuous Improvement
9 9 (8.11%) Mobile Device Management
9 9 (8.11%) Problem Management
10 8 (7.21%) Digital Transformation Programme
10 8 (7.21%) Infrastructure Engineering
11 7 (6.31%) Change Management
11 7 (6.31%) Statistics
11 7 (6.31%) Time Management
Programming Languages
1 14 (12.61%) SQL
2 4 (3.60%) C#
2 4 (3.60%) PowerShell
3 3 (2.70%) PL/SQL
4 1 (0.90%) C
4 1 (0.90%) T-SQL
4 1 (0.90%) VBA
4 1 (0.90%) VBScript
Qualifications
1 6 (5.41%) Microsoft Certification
2 5 (4.50%) MCITP
2 5 (4.50%) MCSE
3 4 (3.60%) DBS Check
4 3 (2.70%) CCNP
4 3 (2.70%) Cisco Certification
5 2 (1.80%) Degree
5 2 (1.80%) ITIL Certification
6 1 (0.90%) CCSP
6 1 (0.90%) CCVP
6 1 (0.90%) MCSA
6 1 (0.90%) PMI Certification
6 1 (0.90%) PMP
6 1 (0.90%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (6.31%) ISO/IEC 27001
2 2 (1.80%) ISO/IEC 20000
3 1 (0.90%) ISO 9001
3 1 (0.90%) PCI DSS
3 1 (0.90%) QA
3 1 (0.90%) Sarbanes-Oxley
System Software
1 34 (30.63%) Active Directory
2 11 (9.91%) Terminal Services
3 5 (4.50%) Hyper-V
4 3 (2.70%) Docker
4 3 (2.70%) Firmware
4 3 (2.70%) XenApp
5 2 (1.80%) BitLocker
6 1 (0.90%) ISA Server
6 1 (0.90%) Microsoft App-V
6 1 (0.90%) VMware Infrastructure
Systems Management
1 11 (9.91%) SCCM
2 4 (3.60%) Nagios
2 4 (3.60%) ZABBIX
3 1 (0.90%) Cisco UCCX
3 1 (0.90%) SCOM
3 1 (0.90%) Symantec Endpoint Protection
3 1 (0.90%) WSUS
Vendors
1 47 (42.34%) Microsoft
2 22 (19.82%) Citrix
3 7 (6.31%) Salesforce.com
4 5 (4.50%) Cisco
5 4 (3.60%) NetApp
5 4 (3.60%) Oracle
5 4 (3.60%) ServiceNow
5 4 (3.60%) VMware
6 3 (2.70%) AppDynamics
6 3 (2.70%) SAP
7 2 (1.80%) Google
7 2 (1.80%) Juniper
7 2 (1.80%) Pega
8 1 (0.90%) Dell
8 1 (0.90%) F5
8 1 (0.90%) Fortinet
8 1 (0.90%) HP
8 1 (0.90%) Infoblox
8 1 (0.90%) Sonus
8 1 (0.90%) Veeam