Period
to 21 September 2019

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 September 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
Yorkshire > West Yorkshire
6 months to
21 Sep 2019
Same period 2018 Same period 2017
Rank 103 94 125
Rank change year-on-year -9 +31 -23
Permanent jobs citing SLA 115 169 159
As % of all permanent IT jobs advertised in West Yorkshire 2.63% 2.90% 2.32%
As % of the Quality Assurance & Compliance category 24.63% 20.07% 20.89%
Number of salaries quoted 85 143 126
West Yorkshire median annual salary £26,000 £38,500 £30,000
Median salary % change year-on-year -32.47% +28.33% -7.69%
10th Percentile £17,875 £18,000 £18,500
90th Percentile £54,874 £57,000 £48,750
Yorkshire median annual salary £41,500 £35,000 £30,000
% change year-on-year +18.57% +16.67% -7.69%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Yorkshire
Permanent vacancies with a requirement for quality assurance or compliance skills 467 842 761
As % of all permanent IT jobs advertised in West Yorkshire 10.67% 14.45% 11.09%
Number of salaries quoted 376 688 644
West Yorkshire median annual salary £42,500 £45,000 £41,500
Median salary % change year-on-year -5.56% +8.43% +3.75%
10th Percentile £23,500 £26,250 £25,000
90th Percentile £68,125 £63,750 £61,250
Yorkshire median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

SLA
Job Vacancy Trend in West Yorkshire

Job postings citing SLA as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for SLA in West Yorkshire

SLA
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in West Yorkshire.

Salary trend for SLA in West Yorkshire

SLA
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing SLA in West Yorkshire over the 6 months to 21 September 2019.

Salary histogram for SLA in West Yorkshire

SLA
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Yorkshire region over the 6 months to 21 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -15 73 £24,000 -40.00% 18
Otley - 13 - -
Bradford +29 7 £45,000 +69.81% 6
Dewsbury - 6 £25,500 -
Ilkley - 4 £26,000 -
Wakefield -4 3 £42,000 +20.00% 2
Pudsey -9 1 £26,000 -
Huddersfield - 1 £37,500 - 1
Wetherby - 1 £26,000 -
SLA
Yorkshire

For the 6 months to 21 September 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region with a requirement for SLA.

1 48 (41.74%) Microsoft
2 42 (36.52%) Problem-Solving
3 33 (28.70%) ITIL
4 31 (26.96%) Windows
5 29 (25.22%) Microsoft Office
6 27 (23.48%) Service Delivery
6 27 (23.48%) Office 365
7 26 (22.61%) Active Directory
8 24 (20.87%) Service Management
9 22 (19.13%) Citrix
9 22 (19.13%) Analytical Skills
10 21 (18.26%) SQL
11 19 (16.52%) Microsoft Excel
12 17 (14.78%) Decision-Making
13 16 (13.91%) Finance
13 16 (13.91%) .NET
14 15 (13.04%) JavaScript
15 13 (11.30%) C#
15 13 (11.30%) MVC
15 13 (11.30%) Agile Software Development
15 13 (11.30%) jQuery
15 13 (11.30%) Windows Server
16 12 (10.43%) DevOps
16 12 (10.43%) Time Management
16 12 (10.43%) Cloud Computing
16 12 (10.43%) Logistics
16 12 (10.43%) Management Information System
17 11 (9.57%) Self-Motivation
18 10 (8.70%) Project Delivery
18 10 (8.70%) Mentoring

SLA
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.61%) MS Exchange
1 3 (2.61%) SharePoint
2 2 (1.74%) Exchange Server 2010
2 2 (1.74%) Exchange Server 2013
3 1 (0.87%) Confluence
3 1 (0.87%) Skype for Business
Applications
1 29 (25.22%) Microsoft Office
2 19 (16.52%) Microsoft Excel
3 2 (1.74%) Microsoft PowerPoint
Business Applications
1 3 (2.61%) Oracle ERP
2 2 (1.74%) Oracle EBS
2 2 (1.74%) Oracle EBS R12
2 2 (1.74%) Oracle Financials
2 2 (1.74%) Oracle Payables
2 2 (1.74%) Oracle Receivables
2 2 (1.74%) Oracle SCM
2 2 (1.74%) Oracle Subledger Accounting
3 1 (0.87%) assyst
Cloud Services
1 27 (23.48%) Office 365
2 12 (10.43%) Cloud Computing
3 9 (7.83%) Azure
4 8 (6.96%) OneDrive
5 7 (6.09%) AWS
6 6 (5.22%) IaaS
6 6 (5.22%) Sumo Logic
7 1 (0.87%) Power Platform
Communications & Networking
1 10 (8.70%) DHCP
1 10 (8.70%) DNS
2 7 (6.09%) Skype
2 7 (6.09%) VoIP
3 5 (4.35%) Firewall
3 5 (4.35%) Wireless
4 4 (3.48%) Broadband
5 3 (2.61%) LAN
5 3 (2.61%) SAN
5 3 (2.61%) VSAN
5 3 (2.61%) WAN
6 2 (1.74%) BGP
6 2 (1.74%) Ethernet
6 2 (1.74%) Internet
6 2 (1.74%) MPLS
6 2 (1.74%) NAS
6 2 (1.74%) OSPF
6 2 (1.74%) SMTP
6 2 (1.74%) SNMP
6 2 (1.74%) VPN
Database & Business Intelligence
1 6 (5.22%) SQL Server
2 4 (3.48%) SQL Server 2008
3 3 (2.61%) SQL Server 2012
3 3 (2.61%) SQL Server Integration Services
4 2 (1.74%) Data Warehouse
4 2 (1.74%) SQL Server Reporting Services
5 1 (0.87%) Data Lake
5 1 (0.87%) NoSQL
5 1 (0.87%) Oracle BI Publisher
5 1 (0.87%) Power BI
5 1 (0.87%) RDBMS
5 1 (0.87%) Relational Database
5 1 (0.87%) SQL Server 2014
5 1 (0.87%) SQL Server 2016
Development Applications
1 7 (6.09%) Team Foundation Server
2 6 (5.22%) Visual Studio
3 2 (1.74%) MSI
3 2 (1.74%) WinDbg
4 1 (0.87%) Git (software)
4 1 (0.87%) JIRA
4 1 (0.87%) Oracle APEX
4 1 (0.87%) Subversion
General
1 16 (13.91%) Finance
2 7 (6.09%) Telecoms
3 5 (4.35%) Electronics
3 5 (4.35%) Legal
3 5 (4.35%) Public Sector
4 3 (2.61%) Back Office
5 2 (1.74%) Billing
6 1 (0.87%) Banking
6 1 (0.87%) Financial Institution
6 1 (0.87%) Multimedia
Job Titles
1 27 (23.48%) Analyst
2 18 (15.65%) Service Analyst
2 18 (15.65%) Service Desk Analyst
3 12 (10.43%) 3rd Line Support
3 12 (10.43%) Technical Support
4 11 (9.57%) Support Engineer
5 9 (7.83%) 2nd Line Support
5 9 (7.83%) Support Analyst
6 8 (6.96%) Developer
7 7 (6.09%) Applications Support
8 6 (5.22%) 3rd Line Engineer
8 6 (5.22%) 3rd Line Support Engineer
8 6 (5.22%) Infrastructure Technician
8 6 (5.22%) IT Support
8 6 (5.22%) Support Technician
9 5 (4.35%) 2nd Line Technical Support
9 5 (4.35%) Reliability Engineer
10 4 (3.48%) 2nd Line Engineer
10 4 (3.48%) 2nd Line Support Engineer
10 4 (3.48%) 2nd/3rd Line Support
Libraries, Frameworks & Software Standards
1 16 (13.91%) .NET
2 13 (11.30%) jQuery
3 6 (5.22%) .NET Framework
3 6 (5.22%) ASP.NET
3 6 (5.22%) ASP.NET Web API
3 6 (5.22%) LINQ
4 2 (1.74%) HTML
5 1 (0.87%) LDAP
5 1 (0.87%) OAuth
5 1 (0.87%) SAML
5 1 (0.87%) Web Services
5 1 (0.87%) XML
Miscellaneous
1 22 (19.13%) Analytical Skills
2 12 (10.43%) Management Information System
3 11 (9.57%) Self-Motivation
4 6 (5.22%) New Media
4 6 (5.22%) Video on Demand
4 6 (5.22%) Video\Live Streaming
5 3 (2.61%) e-Learning
6 2 (1.74%) Handset
6 2 (1.74%) NHS
6 2 (1.74%) Replication
7 1 (0.87%) Data Centre
7 1 (0.87%) Driving Licence
7 1 (0.87%) User Experience
7 1 (0.87%) Virtual Team
Operating Systems
1 31 (26.96%) Windows
2 13 (11.30%) Windows Server
3 9 (7.83%) Windows 10
4 8 (6.96%) Windows Server 2008
5 5 (4.35%) Linux
5 5 (4.35%) Windows 7
5 5 (4.35%) Windows 8
6 3 (2.61%) Windows Server 2012
7 1 (0.87%) Unix
Processes & Methodologies
1 42 (36.52%) Problem-Solving
2 33 (28.70%) ITIL
3 27 (23.48%) Service Delivery
4 24 (20.87%) Service Management
5 17 (14.78%) Decision-Making
6 13 (11.30%) Agile Software Development
6 13 (11.30%) MVC
7 12 (10.43%) DevOps
7 12 (10.43%) Logistics
7 12 (10.43%) Time Management
8 10 (8.70%) Change Management
8 10 (8.70%) Mathematics
8 10 (8.70%) Mentoring
8 10 (8.70%) Project Delivery
8 10 (8.70%) Project Management
9 9 (7.83%) Mobile Device Management
9 9 (7.83%) Proactive Monitoring
10 7 (6.09%) Infrastructure Engineering
10 7 (6.09%) Performance Monitoring
10 7 (6.09%) Performance Tuning
Programming Languages
1 21 (18.26%) SQL
2 15 (13.04%) JavaScript
3 13 (11.30%) C#
4 10 (8.70%) C
5 7 (6.09%) VB.NET
6 6 (5.22%) PowerShell
6 6 (5.22%) VB
7 3 (2.61%) PL/SQL
8 2 (1.74%) T-SQL
8 2 (1.74%) VBScript
Qualifications
1 10 (8.70%) Microsoft Certification
2 7 (6.09%) SC Cleared
2 7 (6.09%) Security Cleared
3 6 (5.22%) A+ Certification
3 6 (5.22%) MCDST
4 5 (4.35%) CCNP
4 5 (4.35%) Cisco Certification
5 4 (3.48%) Degree
5 4 (3.48%) MCSE
5 4 (3.48%) PMI Certification
5 4 (3.48%) PMP
6 3 (2.61%) DBS Check
7 2 (1.74%) CCSP
7 2 (1.74%) CCVP
8 1 (0.87%) CCA
8 1 (0.87%) CCIE
8 1 (0.87%) Citrix Certification
8 1 (0.87%) JNCIP
8 1 (0.87%) MCITP
8 1 (0.87%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (2.61%) ISO/IEC 27001
2 2 (1.74%) ISO/IEC 20000
3 1 (0.87%) Data Quality
System Software
1 26 (22.61%) Active Directory
2 6 (5.22%) Docker
2 6 (5.22%) Microsoft Virtual Server
2 6 (5.22%) Virtual Servers
3 5 (4.35%) Firmware
3 5 (4.35%) XenApp
4 4 (3.48%) vSphere
5 3 (2.61%) Terminal Services
5 3 (2.61%) VMware NSX
6 2 (1.74%) Hyper-V
6 2 (1.74%) ISA Server
6 2 (1.74%) Microsoft App-V
7 1 (0.87%) VMware Infrastructure
Systems Management
1 3 (2.61%) vRealize
2 2 (1.74%) SCCM
3 1 (0.87%) Nagios
3 1 (0.87%) ZABBIX
Vendors
1 48 (41.74%) Microsoft
2 22 (19.13%) Citrix
3 8 (6.96%) Cisco
3 8 (6.96%) VMware
4 7 (6.09%) Dell
5 6 (5.22%) AppDynamics
5 6 (5.22%) Xerox
6 5 (4.35%) Apple
7 3 (2.61%) HP
7 3 (2.61%) Juniper
7 3 (2.61%) Oracle
8 2 (1.74%) NetApp
8 2 (1.74%) SAP
8 2 (1.74%) ServiceNow
8 2 (1.74%) Sonus
8 2 (1.74%) Veeam
9 1 (0.87%) Aruba
9 1 (0.87%) Extreme Networks
9 1 (0.87%) F5
9 1 (0.87%) Meraki