2nd Line Service Desk Analyst Jobs in Wiltshire

Second Line Service Desk Analyst
South West > Wiltshire

The median Second Line Service Desk Analyst salary in Wiltshire is £25,500 per year, according to job vacancies posted during the 6 months leading to 18 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 May 2025
Same period 2024 Same period 2023
Rank 52 - -
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Service Desk Analyst 1 0 0
As % of all permanent jobs advertised in Wiltshire 0.27% - -
As % of the Job Titles category 0.28% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £23,750 - -
Median annual salary (50th Percentile) £25,500 - -
75th Percentile £27,250 - -
90th Percentile - - -
South West median annual salary £25,500 £27,500 -
% change year-on-year -7.27% - -

All Permanent IT Job Vacancies
Wiltshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wiltshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wiltshire with a recognized job title 351 1,242 866
% of permanent jobs with a recognized job title 93.85% 95.32% 94.64%
Number of salaries quoted 264 912 526
10th Percentile £28,500 £26,250 £28,750
25th Percentile £35,000 £34,250 £36,313
Median annual salary (50th Percentile) £50,000 £49,000 £48,250
Median % change year-on-year +2.04% +1.55% +1.58%
75th Percentile £64,063 £60,000 £63,750
90th Percentile £68,750 £70,000 £75,000
South West median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

2nd Line Service Desk Analyst
Job Vacancy Trend in Wiltshire

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Wiltshire.

Job vacancy trend for 2nd Line Service Desk Analyst in Wiltshire

2nd Line Service Desk Analyst
Salary Trend in Wiltshire

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst in Wiltshire.

Salary trend for 2nd Line Service Desk Analyst in Wiltshire

2nd Line Service Desk Analyst Skill Set
Top 23 Co-occurring Skills and Capabilities in Wiltshire

For the 6 months to 18 May 2025, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wiltshire region featuring 2nd Line Service Desk Analyst in the job title.

1 1 (100.00%) ITIL
1 1 (100.00%) Business Intelligence
1 1 (100.00%) Configuration Management
1 1 (100.00%) Service Management
1 1 (100.00%) ITSM
1 1 (100.00%) Workflow
1 1 (100.00%) Data Analysis
1 1 (100.00%) Workflow Management
1 1 (100.00%) JIRA
1 1 (100.00%) CMDB
1 1 (100.00%) AWS
1 1 (100.00%) ServiceNow
1 1 (100.00%) User Experience
1 1 (100.00%) Amazon CloudWatch
1 1 (100.00%) AWS CloudTrail
1 1 (100.00%) DBS Check
1 1 (100.00%) BPSS Clearance
1 1 (100.00%) Power BI
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Power Platform
1 1 (100.00%) Social Skills
1 1 (100.00%) RBAC
1 1 (100.00%) Onboarding

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (100.00%) Amazon CloudWatch
1 1 (100.00%) AWS
1 1 (100.00%) AWS CloudTrail
1 1 (100.00%) Power Platform
Database & Business Intelligence
1 1 (100.00%) Power BI
Development Applications
1 1 (100.00%) JIRA
General
1 1 (100.00%) Social Skills
Miscellaneous
1 1 (100.00%) CMDB
1 1 (100.00%) Onboarding
Processes & Methodologies
1 1 (100.00%) Business Intelligence
1 1 (100.00%) Configuration Management
1 1 (100.00%) Data Analysis
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Problem-Solving
1 1 (100.00%) RBAC
1 1 (100.00%) Service Management
1 1 (100.00%) User Experience
1 1 (100.00%) Workflow
1 1 (100.00%) Workflow Management
Qualifications
1 1 (100.00%) BPSS Clearance
1 1 (100.00%) DBS Check
Vendors
1 1 (100.00%) ServiceNow