Period
to 23 July 2017

The following table provides summary statistics for permanent job vacancies advertised in Wiltshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 July 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Wiltshire
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 114 89 70
Rank change year-on-year -25 -19 +27
Permanent jobs citing ITSM 9 42 81
As % of all permanent IT jobs advertised in Wiltshire 0.58% 2.13% 3.55%
As % of the Processes & Methodologies category 0.65% 2.48% 4.00%
Number of salaries quoted 8 25 74
Wiltshire median annual salary £52,000 £40,000 £45,000
Median salary % change year-on-year +30.00% -11.11% +5.88%
10th Percentile £40,875 £29,750 £26,000
90th Percentile £92,500 £58,750 £70,000
South West median annual salary £45,000 £37,500 £43,992
% change year-on-year +20.00% -14.76% -2.24%

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wiltshire with a requirement for process and methodology skills.

Process & Methodology Skills
Wiltshire
Permanent job vacancies with a requirement for process and methodology skills 1378 1694 2027
As % of all permanent IT job vacancies advertised in Wiltshire 89.42% 85.99% 88.83%
Number of salaries quoted 1185 1472 1688
Wiltshire median annual salary £41,500 £41,500 £39,000
Median salary % change year-on-year - +6.41% -2.50%
10th Percentile £26,000 £25,500 £26,000
90th Percentile £60,000 £60,221 £57,500
South West median annual salary £42,000 £40,000 £40,000
% change year-on-year +5.00% - +3.90%

ITSM
Job Vacancy Trend in Wiltshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for ITSM in Wiltshire

ITSM
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Wiltshire.

Salary trend for ITSM in Wiltshire

ITSM
Salary Histogram in Wiltshire

The salary distribution of IT jobs citing ITSM in Wiltshire over the 6 months to 23 July 2017.

Salary histogram for ITSM in Wiltshire

ITSM
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wiltshire region over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salisbury - 4 £52,000 -
Chippenham +13 2 - -
Swindon -24 1 £85,000 +112.50%
Malmesbury - 1 £40,000 -
ITSM
South West

For the 6 months to 23 July 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region with a requirement for ITSM.

1 7 (77.78%) ITIL
1 7 (77.78%) Service Management
2 6 (66.67%) Finance
2 6 (66.67%) SC Cleared
2 6 (66.67%) Security Cleared
3 5 (55.56%) Analytical Skills
3 5 (55.56%) PRINCE2
3 5 (55.56%) Project Management
4 4 (44.44%) ITIL Certification
4 4 (44.44%) PRINCE
4 4 (44.44%) Service Design
4 4 (44.44%) ITIL V3
4 4 (44.44%) Demand Management
4 4 (44.44%) Infrastructure Management
4 4 (44.44%) Military
5 3 (33.33%) Incident Management
5 3 (33.33%) Change Management
6 2 (22.22%) Remedy
6 2 (22.22%) BMC
6 2 (22.22%) DV Cleared
6 2 (22.22%) Problem Management
6 2 (22.22%) Remedy ITSM
7 1 (11.11%) SaaS
7 1 (11.11%) Mobile Banking
7 1 (11.11%) Continuous Improvement
7 1 (11.11%) Digital Transformation Programme
7 1 (11.11%) Coaching
7 1 (11.11%) Ticket Management
7 1 (11.11%) Fintech
7 1 (11.11%) Stakeholder Management

ITSM
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) BizTalk Server
1 1 (11.11%) SharePoint
Business Applications
1 2 (22.22%) Remedy ITSM
2 1 (11.11%) Dynamics GP
Cloud Services
1 1 (11.11%) SaaS
Database & Business Intelligence
1 1 (11.11%) BusinessObjects
1 1 (11.11%) Crystal Reports
1 1 (11.11%) SQL Server Reporting Services
General
1 6 (66.67%) Finance
2 4 (44.44%) Military
3 1 (11.11%) Banking
3 1 (11.11%) Local Government
3 1 (11.11%) Retail
Job Titles
1 5 (55.56%) Service Manager
2 4 (44.44%) Service Transition Manager
2 4 (44.44%) Transition Manager
3 2 (22.22%) Consultant
3 2 (22.22%) ITSM Consultant
3 2 (22.22%) Remedy Consultant
3 2 (22.22%) Support Consultant
4 1 (11.11%) Analyst
4 1 (11.11%) Architect
4 1 (11.11%) Business Analyst
4 1 (11.11%) Project Analyst
4 1 (11.11%) Project Manager
4 1 (11.11%) Senior Architect
4 1 (11.11%) Senior Solutions Architect
4 1 (11.11%) Service Desk Manager
4 1 (11.11%) Solutions Architect
Libraries, Frameworks & Software Standards
1 1 (11.11%) Middleware
Miscellaneous
1 5 (55.56%) Analytical Skills
2 1 (11.11%) CMDB
2 1 (11.11%) Fintech
2 1 (11.11%) Management Information System
2 1 (11.11%) Mobile Banking
Processes & Methodologies
1 7 (77.78%) ITIL
1 7 (77.78%) Service Management
2 5 (55.56%) PRINCE2
2 5 (55.56%) Project Management
3 4 (44.44%) Demand Management
3 4 (44.44%) Infrastructure Management
3 4 (44.44%) ITIL V3
3 4 (44.44%) PRINCE
3 4 (44.44%) Service Design
4 3 (33.33%) Change Management
4 3 (33.33%) Incident Management
5 2 (22.22%) Problem Management
6 1 (11.11%) Agile Software Development
6 1 (11.11%) Coaching
6 1 (11.11%) Continuous Improvement
6 1 (11.11%) Digital Transformation Programme
6 1 (11.11%) Scrum
6 1 (11.11%) Stakeholder Management
6 1 (11.11%) Ticket Management
6 1 (11.11%) User Acceptance Testing
Qualifications
1 6 (66.67%) SC Cleared
1 6 (66.67%) Security Cleared
2 4 (44.44%) ITIL Certification
3 2 (22.22%) DV Cleared
4 1 (11.11%) ISEB
Vendors
1 2 (22.22%) BMC
1 2 (22.22%) Remedy