The following table provides summary statistics for permanent job vacancies advertised in Wiltshire with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 23 April 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West / Wiltshire
3 months to
23 Apr 2017
Same period 2016 Same period 2015
Rank 73 65 51
Rank change year-on-year -8 -14  
Permanent jobs citing ITSM 5 31 46
As % of all permanent IT jobs advertised in Wiltshire 0.65% 2.94% 4.13%
As % of the Processes & Methodologies category 0.74% 3.37% 4.68%
Number of salaries quoted 5 24 40
Median salary £52,000 £40,750 £33,750
Median salary % change year-on-year +27.60% +20.74%  
UK excluding London median salary £47,500 £43,500 £42,500
% change year-on-year +9.19% +2.35%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wiltshire with a requirement for process and methodology skills.

Process & Methodology Skills
Wiltshire
Permanent job vacancies with a requirement for process and methodology skills 680 920 983
As % of all permanent IT job vacancies advertised in Wiltshire 88.89% 87.12% 88.16%
Number of salaries quoted 584 818 778
Median salary £43,500 £45,000 £40,000
Median salary % change year-on-year -3.33% +12.50%  
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £60,000 £55,000 £65,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

ITSM
Job Vacancy Trend in Wiltshire

The job posting trend of jobs advertised in Wiltshire citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Wiltshire

ITSM
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Wiltshire.

Salary trend for ITSM in Wiltshire

ITSM
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wiltshire region over the 3 months to 23 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salisbury - 4 £52,000 -
ITSM
South West

For the 6 months to 23 April 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region with a requirement for ITSM.

1 9 (81.82%) Service Management
2 8 (72.73%) Security Cleared
3 7 (63.64%) ITIL
4 6 (54.55%) Finance
4 6 (54.55%) ITIL V3
4 6 (54.55%) Analytical Skills
4 6 (54.55%) SC Cleared
5 5 (45.45%) Project Management
5 5 (45.45%) PRINCE2
6 4 (36.36%) ITIL Certification
6 4 (36.36%) BMC
6 4 (36.36%) PRINCE
6 4 (36.36%) Remedy
6 4 (36.36%) Military
6 4 (36.36%) Change Management
6 4 (36.36%) Infrastructure Management
6 4 (36.36%) Remedy ITSM
6 4 (36.36%) Demand Management
6 4 (36.36%) Service Design
7 3 (27.27%) Problem Management
7 3 (27.27%) Incident Management
8 2 (18.18%) CMDB
8 2 (18.18%) Management Information System
9 1 (9.09%) Crystal Reports
9 1 (9.09%) Firewall
9 1 (9.09%) Risk Assessment
9 1 (9.09%) CMS
9 1 (9.09%) Scrum
9 1 (9.09%) Configuration Management
9 1 (9.09%) Middleware

ITSM
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) BizTalk Server
1 1 (9.09%) CMS
1 1 (9.09%) SharePoint
Business Applications
1 4 (36.36%) Remedy ITSM
2 1 (9.09%) Dynamics GP
Cloud Services
1 1 (9.09%) Office 365
1 1 (9.09%) SaaS
Communications & Networking
1 1 (9.09%) Firewall
Database & Business Intelligence
1 1 (9.09%) BusinessObjects
1 1 (9.09%) Crystal Reports
1 1 (9.09%) SQL Server Reporting Services
General
1 6 (54.55%) Finance
2 4 (36.36%) Military
3 1 (9.09%) Local Government
Job Titles
1 4 (36.36%) Consultant
1 4 (36.36%) Remedy Consultant
1 4 (36.36%) Service Manager
1 4 (36.36%) Service Transition Manager
1 4 (36.36%) Transition Manager
2 2 (18.18%) IT Manager
2 2 (18.18%) ITSM Consultant
2 2 (18.18%) Support Consultant
3 1 (9.09%) Analyst
3 1 (9.09%) Asset and Configuration Manager
3 1 (9.09%) Business Analyst
3 1 (9.09%) Configuration Manager
3 1 (9.09%) IT Support
3 1 (9.09%) IT Support Manager
3 1 (9.09%) Project Analyst
3 1 (9.09%) Project Manager
3 1 (9.09%) Support Manager
Libraries, Frameworks & Software Standards
1 1 (9.09%) Middleware
Miscellaneous
1 6 (54.55%) Analytical Skills
2 2 (18.18%) CMDB
2 2 (18.18%) Management Information System
Operating Systems
1 1 (9.09%) Windows
1 1 (9.09%) Windows Server
Processes & Methodologies
1 9 (81.82%) Service Management
2 7 (63.64%) ITIL
3 6 (54.55%) ITIL V3
4 5 (45.45%) PRINCE2
4 5 (45.45%) Project Management
5 4 (36.36%) Change Management
5 4 (36.36%) Demand Management
5 4 (36.36%) Infrastructure Management
5 4 (36.36%) PRINCE
5 4 (36.36%) Service Design
6 3 (27.27%) Incident Management
6 3 (27.27%) Problem Management
7 1 (9.09%) Application Packaging
7 1 (9.09%) Data Encryption
7 1 (9.09%) Operations Management
7 1 (9.09%) Process Improvement
7 1 (9.09%) Risk Assessment
7 1 (9.09%) Scrum
7 1 (9.09%) Software Deployment
7 1 (9.09%) User Acceptance Testing
Programming Languages
1 1 (9.09%) PowerShell
Qualifications
1 8 (72.73%) Security Cleared
2 6 (54.55%) SC Cleared
3 4 (36.36%) ITIL Certification
4 1 (9.09%) ISEB
4 1 (9.09%) MCITP
4 1 (9.09%) MCP
4 1 (9.09%) MCSA
4 1 (9.09%) Microsoft Certification
Quality Assurance & Compliance
1 1 (9.09%) COBIT
1 1 (9.09%) ISO/IEC 27001
System Software
1 1 (9.09%) Active Directory
Vendors
1 4 (36.36%) BMC
1 4 (36.36%) Remedy
2 1 (9.09%) Microsoft
2 1 (9.09%) Mitel
2 1 (9.09%) ServiceNow
2 1 (9.09%) Snow