Period
to 18 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Worcestershire with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
West Midlands > Worcestershire
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 55 53 57
Rank change year-on-year -2 +4 -2
Permanent jobs citing CRM 9 8 7
As % of all permanent IT jobs advertised in Worcestershire 1.86% 1.58% 1.54%
As % of the Processes & Methodologies category 2.10% 1.83% 1.75%
Number of salaries quoted 8 7 7
Worcestershire median annual salary £28,500 £40,000 £35,000
Median salary % change year-on-year -28.75% +14.29% +70.73%
10th Percentile £23,100 £19,000 £32,500
90th Percentile £39,875 £71,000 £45,000
West Midlands median annual salary £42,500 £42,500 £50,000
% change year-on-year - -15.00% +11.11%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Worcestershire with a requirement for process or methodology skills.

All Process and Methodology Skills
Worcestershire
Permanent vacancies with a requirement for process or methodology skills 428 438 400
As % of all permanent IT jobs advertised in Worcestershire 88.61% 86.39% 87.72%
Number of salaries quoted 366 420 365
Worcestershire median annual salary £36,500 £37,500 £35,000
Median salary % change year-on-year -2.67% +7.14% -
10th Percentile £22,750 £22,000 £22,200
90th Percentile £59,500 £52,625 £50,000
West Midlands median annual salary £41,250 £41,500 £41,500
% change year-on-year -0.60% - +3.75%

CRM
Job Vacancy Trend in Worcestershire

Job postings citing CRM as a percentage of all IT jobs advertised in Worcestershire.

Job vacancy trend for CRM in Worcestershire

CRM
Salary Trend in Worcestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Worcestershire.

Salary trend for CRM in Worcestershire

CRM
Salary Histogram in Worcestershire

The salary distribution of IT jobs citing CRM in Worcestershire over the 6 months to 18 January 2018.

Salary histogram for CRM in Worcestershire

CRM
Job Locations in Worcestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Worcestershire region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Worcester +5 6 £27,000 -36.47% 1
Redditch +4 1 £32,000 -22.42% 2
Malvern -4 1 - - 1
Bromsgrove - 1 £27,000 -
CRM
West Midlands

For the 6 months to 18 January 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Worcestershire region with a requirement for CRM.

1 4 (44.44%) Microsoft Office
1 4 (44.44%) MS Exchange
1 4 (44.44%) LAN
1 4 (44.44%) WAN
1 4 (44.44%) DHCP
1 4 (44.44%) TCP/IP
1 4 (44.44%) DNS
1 4 (44.44%) Microsoft
1 4 (44.44%) Active Directory
1 4 (44.44%) Symantec
1 4 (44.44%) Firewall
1 4 (44.44%) VMware
1 4 (44.44%) Backup Exec
1 4 (44.44%) Smartphone
1 4 (44.44%) WSUS
1 4 (44.44%) VMware Infrastructure
1 4 (44.44%) Hyper-V
1 4 (44.44%) Veeam
1 4 (44.44%) Microsoft Azure
1 4 (44.44%) Office 365
2 3 (33.33%) Windows
2 3 (33.33%) Windows Server
3 2 (22.22%) Creative Thinking
3 2 (22.22%) .NET
3 2 (22.22%) SQL Server
3 2 (22.22%) SQL
3 2 (22.22%) Law
3 2 (22.22%) Legal
3 2 (22.22%) Problem Management
3 2 (22.22%) Time Management

CRM
Co-occurring IT Skills in Worcestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (44.44%) MS Exchange
Applications
1 4 (44.44%) Microsoft Office
2 1 (11.11%) Microsoft Excel
Cloud Services
1 4 (44.44%) Microsoft Azure
1 4 (44.44%) Office 365
Communications & Networking
1 4 (44.44%) DHCP
1 4 (44.44%) DNS
1 4 (44.44%) Firewall
1 4 (44.44%) LAN
1 4 (44.44%) TCP/IP
1 4 (44.44%) WAN
2 1 (11.11%) VPN
Database & Business Intelligence
1 2 (22.22%) SQL Server
2 1 (11.11%) Data Warehouse
2 1 (11.11%) SQL Server Analysis Services
2 1 (11.11%) SQL Server Integration Services
2 1 (11.11%) SQL Server Reporting Services
2 1 (11.11%) SSDT
Development Applications
1 1 (11.11%) SQL Server Management Studio (SSMS)
1 1 (11.11%) Team Foundation Server
General
1 2 (22.22%) Law
1 2 (22.22%) Legal
2 1 (11.11%) Finance
Job Titles
1 3 (33.33%) Analyst
1 3 (33.33%) IT Analyst
2 2 (22.22%) 2nd Line Service Desk Analyst
2 2 (22.22%) Developer
2 2 (22.22%) Service Analyst
2 2 (22.22%) Service Desk Analyst
3 1 (11.11%) .NET Developer
3 1 (11.11%) 2nd Line Support
3 1 (11.11%) 2nd Line Support Analyst
3 1 (11.11%) 3rd Line Support Technician
3 1 (11.11%) Data Warehouse Developer
3 1 (11.11%) Infrastructure Engineer
3 1 (11.11%) Infrastructure Specialist
3 1 (11.11%) IT Engineer
3 1 (11.11%) IT Support
3 1 (11.11%) IT Support Analyst
3 1 (11.11%) Relationships Manager
3 1 (11.11%) Senior Technician
3 1 (11.11%) Support Analyst
3 1 (11.11%) Support Technician
Libraries, Frameworks & Software Standards
1 2 (22.22%) .NET
2 1 (11.11%) ASP.NET
2 1 (11.11%) CSS
2 1 (11.11%) HTML
2 1 (11.11%) jQuery
Miscellaneous
1 4 (44.44%) Smartphone
2 1 (11.11%) Data Centre
2 1 (11.11%) NHS
Operating Systems
1 3 (33.33%) Windows
1 3 (33.33%) Windows Server
2 1 (11.11%) Windows Server 2008
2 1 (11.11%) Windows Server 2012
Processes & Methodologies
1 2 (22.22%) Creative Thinking
1 2 (22.22%) Data Protection
1 2 (22.22%) Incident Management
1 2 (22.22%) Problem Management
1 2 (22.22%) Time Management
2 1 (11.11%) Business Intelligence
2 1 (11.11%) Change Control
2 1 (11.11%) Project Management
2 1 (11.11%) Service Delivery
2 1 (11.11%) Web Development
Programming Languages
1 2 (22.22%) SQL
2 1 (11.11%) C#
2 1 (11.11%) T-SQL
Qualifications
1 1 (11.11%) SC Cleared
1 1 (11.11%) Security Cleared
Quality Assurance & Compliance
1 1 (11.11%) GDPR
System Software
1 4 (44.44%) Active Directory
1 4 (44.44%) Hyper-V
1 4 (44.44%) VMware Infrastructure
Systems Management
1 4 (44.44%) Backup Exec
1 4 (44.44%) WSUS
Vendors
1 4 (44.44%) Microsoft
1 4 (44.44%) Symantec
1 4 (44.44%) Veeam
1 4 (44.44%) VMware
2 1 (11.11%) Tableau