Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 68 48 58
Rank change year-on-year -20 +10 -17
Permanent jobs citing CRM 399 584 448
As % of all permanent IT jobs advertised in the West Midlands 3.94% 5.09% 4.12%
As % of the Processes & Methodologies category 4.43% 5.70% 4.70%
Number of salaries quoted 317 429 436
West Midlands median annual salary £42,500 £42,500 £50,000
Median salary % change year-on-year - -15.00% +17.65%
10th Percentile £25,900 £24,750 £25,875
90th Percentile £67,500 £62,500 £70,000
England median annual salary £47,500 £47,500 £47,500

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 9007 10237 9539
As % of all permanent IT jobs advertised in the West Midlands 88.84% 89.16% 87.66%
Number of salaries quoted 7281 8000 7868
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,500 £25,000 £24,750
90th Percentile £65,000 £63,750 £64,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the West Midlands.

Salary trend for CRM in the West Midlands

CRM
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing CRM in the West Midlands over the 6 months to 23 November 2017.

Salary histogram for CRM in the West Midlands

CRM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -30 118 £50,000 +25.00% 14
Staffordshire -13 64 £45,000 - 2
Warwickshire -11 45 £42,500 -15.00% 3
Solihull +27 43 £41,000 +9.33% 2
Coventry -17 41 £40,000 -21.57% 8
Wolverhampton +12 15 £45,000 +42.86%
Halesowen -25 15 £26,000 -29.25% 3
Herefordshire +16 14 £37,500 -
Sutton Coldfield +8 8 £32,500 +4.84% 2
Walsall +1 8 £42,500 +34.92%
Worcestershire +1 8 £27,000 -10.00% 1
Shropshire -19 3 £45,000 +24.14% 2
Smethwick - 1 - -
CRM
England

For the 6 months to 23 November 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for CRM.

1 130 (32.58%) Microsoft
2 109 (27.32%) Dynamics CRM
3 106 (26.57%) Agile Software Development
4 93 (23.31%) SQL
5 84 (21.05%) C#
6 82 (20.55%) .NET
7 78 (19.55%) Finance
8 73 (18.30%) JavaScript
9 70 (17.54%) SQL Server
10 66 (16.54%) Analytical Skills
11 65 (16.29%) HTML
12 63 (15.79%) Marketing
13 57 (14.29%) Project Management
14 51 (12.78%) Business Intelligence
15 49 (12.28%) Stakeholder Management
16 48 (12.03%) CSS
16 48 (12.03%) ERP
17 46 (11.53%) SharePoint
18 44 (11.03%) SAP
19 42 (10.53%) Microsoft Excel
19 42 (10.53%) Degree
20 39 (9.77%) Retail
21 37 (9.27%) QA
22 35 (8.77%) ASP.NET
23 34 (8.52%) Line Management
24 33 (8.27%) AngularJS
24 33 (8.27%) Microsoft Office
25 30 (7.52%) Web Development
26 28 (7.02%) Salesforce.com
26 28 (7.02%) Continuous Improvement

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (11.53%) SharePoint
2 25 (6.27%) CMS
3 16 (4.01%) SharePoint Server
4 15 (3.76%) WordPress
5 12 (3.01%) NetWeaver
6 11 (2.76%) Confluence
7 10 (2.51%) SAS
8 8 (2.01%) Drupal
8 8 (2.01%) IIS
9 6 (1.50%) Apache Spark
9 6 (1.50%) Umbraco
10 5 (1.25%) BizTalk Server
11 4 (1.00%) MS Exchange
12 3 (0.75%) SugarCRM
13 2 (0.50%) OpenEdge
13 2 (0.50%) Sonic ESB
14 1 (0.25%) Apache
14 1 (0.25%) SharePoint 2010
14 1 (0.25%) Sitefinity
14 1 (0.25%) Skype for Business
Applications
1 42 (10.53%) Microsoft Excel
2 33 (8.27%) Microsoft Office
3 11 (2.76%) Microsoft PowerPoint
4 6 (1.50%) Adobe Creative Suite
4 6 (1.50%) Adobe Illustrator
4 6 (1.50%) Chatbot
4 6 (1.50%) InDesign
4 6 (1.50%) Microsoft Project
4 6 (1.50%) Photoshop
5 4 (1.00%) InfoPath
6 3 (0.75%) MS Visio
7 1 (0.25%) Spreadsheet
Business Applications
1 109 (27.32%) Dynamics CRM
2 15 (3.76%) SAP CRM
3 14 (3.51%) Salesforce.com CRM
4 9 (2.26%) SAP IS-U
5 8 (2.01%) Magento
5 8 (2.01%) Shopify
6 6 (1.50%) Dynamics NAV
6 6 (1.50%) OpenCart
7 4 (1.00%) Dynamics AX
7 4 (1.00%) Eloqua
7 4 (1.00%) SAP CO
7 4 (1.00%) SAP FI
7 4 (1.00%) SAP FI/CO
8 2 (0.50%) Dynamics GP
8 2 (0.50%) NetSuite
9 1 (0.25%) Remedy ITSM
9 1 (0.25%) SAP BPC
9 1 (0.25%) SAP Business One
9 1 (0.25%) SAP HR
9 1 (0.25%) SAP SD
Cloud Services
1 25 (6.27%) Dynamics 365
2 24 (6.02%) Microsoft Azure
3 18 (4.51%) Office 365
4 9 (2.26%) IaaS
4 9 (2.26%) PaaS
5 8 (2.01%) AdWords
5 8 (2.01%) Basecamp
6 6 (1.50%) npm
6 6 (1.50%) SaaS
7 4 (1.00%) Amazon AWS
7 4 (1.00%) Silverpop
8 3 (0.75%) Google Analytics
9 2 (0.50%) Adobe Creative Cloud
9 2 (0.50%) Amazon EC2
9 2 (0.50%) Azure Active Directory
9 2 (0.50%) Force.com
9 2 (0.50%) Trello
10 1 (0.25%) Cloud Computing
10 1 (0.25%) Salesforce Service Cloud
10 1 (0.25%) SuccessFactors
Communications & Networking
1 13 (3.26%) DNS
2 12 (3.01%) Firewall
2 12 (3.01%) SMS
3 8 (2.01%) WAN
4 7 (1.75%) AMQP
4 7 (1.75%) DHCP
4 7 (1.75%) LAN
5 6 (1.50%) FTP
5 6 (1.50%) Internet
6 5 (1.25%) CTI
6 5 (1.25%) TCP/IP
7 4 (1.00%) Skype
8 2 (0.50%) MPLS
8 2 (0.50%) PBX
8 2 (0.50%) Wireless
9 1 (0.25%) HTTP
9 1 (0.25%) IPv6
9 1 (0.25%) SAN
9 1 (0.25%) Unified Communications
9 1 (0.25%) VPN
Database & Business Intelligence
1 70 (17.54%) SQL Server
2 22 (5.51%) MySQL
3 18 (4.51%) Big Data
3 18 (4.51%) Data Warehouse
4 14 (3.51%) SQL Server Integration Services
5 11 (2.76%) SAP BW
6 10 (2.51%) BusinessObjects
7 9 (2.26%) SAP HANA
8 7 (1.75%) NoSQL
8 7 (1.75%) SQL Server Reporting Services
9 6 (1.50%) Hadoop
10 5 (1.25%) Apache Hive
10 5 (1.25%) Power BI
10 5 (1.25%) QlikView
10 5 (1.25%) SQL Server 2008
10 5 (1.25%) Sqoop
11 4 (1.00%) EDRMS
11 4 (1.00%) Oracle BI EE
11 4 (1.00%) Qlik Sense
12 3 (0.75%) MS Access
Development Applications
1 23 (5.76%) JIRA
1 23 (5.76%) Visual Studio
2 21 (5.26%) Selenium
3 14 (3.51%) WebDriver
4 9 (2.26%) Cucumber
5 8 (2.01%) Subversion
6 7 (1.75%) JUnit
6 7 (1.75%) Mocha
7 6 (1.50%) gulp
7 6 (1.50%) Robot Framework
8 5 (1.25%) JMeter
8 5 (1.25%) SoapUI
8 5 (1.25%) Team Foundation Server
9 3 (0.75%) Visual Studio Tools for Office
10 2 (0.50%) Git (software)
10 2 (0.50%) Oracle APEX
10 2 (0.50%) Visual Studio Team System
11 1 (0.25%) Eclipse
11 1 (0.25%) GitLab
11 1 (0.25%) MSBuild
General
1 78 (19.55%) Finance
2 63 (15.79%) Marketing
3 39 (9.77%) Retail
4 25 (6.27%) Advertising
5 20 (5.01%) Manufacturing
6 17 (4.26%) Games
7 14 (3.51%) Pharmaceutical
8 12 (3.01%) Telecoms
9 11 (2.76%) Publishing
10 10 (2.51%) Mandarin Language
11 9 (2.26%) Legal
12 5 (1.25%) Local Government
13 3 (0.75%) Automotive
13 3 (0.75%) Billing
14 2 (0.50%) Law
15 1 (0.25%) Aerospace
15 1 (0.25%) Back Office
15 1 (0.25%) Electronics
15 1 (0.25%) Multimedia
Job Titles
1 97 (24.31%) Developer
2 84 (21.05%) Analyst
3 37 (9.27%) .NET Developer
4 35 (8.77%) C# Developer
5 33 (8.27%) Consultant
6 32 (8.02%) C# .NET Developer
6 32 (8.02%) CRM Developer
7 30 (7.52%) Project Manager
8 29 (7.27%) Senior Developer
9 26 (6.52%) Architect
10 22 (5.51%) Senior C# Developer
11 21 (5.26%) Senior Analyst
11 21 (5.26%) Solutions Architect
12 20 (5.01%) Senior .NET Developer
12 20 (5.01%) Senior C# .NET Developer
13 19 (4.76%) CRM Consultant
14 17 (4.26%) ASP.NET Developer
14 17 (4.26%) C# ASP.NET Developer
14 17 (4.26%) Full Stack Developer
14 17 (4.26%) Insight Analyst
Libraries, Frameworks & Software Standards
1 82 (20.55%) .NET
2 65 (16.29%) HTML
3 48 (12.03%) CSS
4 35 (8.77%) ASP.NET
5 33 (8.27%) AngularJS
6 26 (6.52%) XML
7 22 (5.51%) Web Services
8 20 (5.01%) HTML5
9 19 (4.76%) SOAP
10 15 (3.76%) Ajax
10 15 (3.76%) jQuery
10 15 (3.76%) KnockoutJS
11 14 (3.51%) ASP.NET MVC
11 14 (3.51%) LINQ
12 13 (3.26%) CSS3
13 12 (3.01%) Web Dynpro
14 11 (2.76%) WCF
15 10 (2.51%) JSON
16 8 (2.01%) REST
17 7 (1.75%) Node.js
Miscellaneous
1 66 (16.54%) Analytical Skills
2 18 (4.51%) NHS
3 16 (4.01%) BBC
3 16 (4.01%) Computer Science
4 15 (3.76%) Management Information System
5 11 (2.76%) Data Centre
5 11 (2.76%) Enterprise Software
6 9 (2.26%) Social Media
7 8 (2.01%) CMDB
7 8 (2.01%) Mobile App
8 7 (1.75%) Algorithms
8 7 (1.75%) Data Structures
9 4 (1.00%) Smartphone
10 3 (0.75%) Client/Server
10 3 (0.75%) Foreign Exchange (FX)
10 3 (0.75%) Private Cloud
10 3 (0.75%) Virtual Team
11 2 (0.50%) Driving Licence
11 2 (0.50%) EPoS
11 2 (0.50%) Greenfield Project
Operating Systems
1 23 (5.76%) Windows
2 10 (2.51%) Windows Server
3 6 (1.50%) Windows Server 2008
4 5 (1.25%) Windows Server 2012
5 3 (0.75%) Windows Server 2003
5 3 (0.75%) Windows XP
6 2 (0.50%) Android
6 2 (0.50%) Windows 8
7 1 (0.25%) Windows 7
7 1 (0.25%) Windows Vista
Processes & Methodologies
1 106 (26.57%) Agile Software Development
2 57 (14.29%) Project Management
3 51 (12.78%) Business Intelligence
4 49 (12.28%) Stakeholder Management
5 48 (12.03%) ERP
6 34 (8.52%) Line Management
7 30 (7.52%) Web Development
8 28 (7.02%) Continuous Improvement
9 27 (6.77%) ITIL
10 25 (6.27%) Analytics
10 25 (6.27%) E-Commerce
11 23 (5.76%) Data Management
11 23 (5.76%) Process Improvement
12 21 (5.26%) MVC
12 21 (5.26%) Service Delivery
13 20 (5.01%) Business Analysis
13 20 (5.01%) Data Modelling
13 20 (5.01%) PRINCE2
13 20 (5.01%) Workflow
14 19 (4.76%) Mentoring
Programming Languages
1 93 (23.31%) SQL
2 84 (21.05%) C#
3 73 (18.30%) JavaScript
4 24 (6.02%) VB.NET
5 20 (5.01%) ABAP
6 14 (3.51%) PHP
7 13 (3.26%) Java
8 7 (1.75%) C
8 7 (1.75%) VBA
9 4 (1.00%) Apex Code
9 4 (1.00%) C++
9 4 (1.00%) Python
9 4 (1.00%) T-SQL
10 3 (0.75%) Delphi
10 3 (0.75%) PL/SQL
10 3 (0.75%) PowerShell
11 2 (0.50%) R
11 2 (0.50%) VB
12 1 (0.25%) MATLAB
12 1 (0.25%) XPath
Qualifications
1 42 (10.53%) Degree
2 13 (3.26%) Computer Science Degree
3 12 (3.01%) ISEB
4 9 (2.26%) PMI Certification
4 9 (2.26%) PMP
5 7 (1.75%) ISTQB
5 7 (1.75%) PRINCE2 Certification
6 6 (1.50%) CEH
6 6 (1.50%) CISSP
6 6 (1.50%) CompTIA Security+
6 6 (1.50%) Security+ Certification
7 4 (1.00%) GCFA
7 4 (1.00%) GCFE
7 4 (1.00%) Master's Degree
7 4 (1.00%) Microsoft Certification
8 3 (0.75%) HNC
8 3 (0.75%) HND
9 2 (0.50%) MCP
9 2 (0.50%) MCSE
9 2 (0.50%) PhD
Quality Assurance & Compliance
1 37 (9.27%) QA
2 11 (2.76%) GDPR
3 10 (2.51%) ISO/IEC 27001
4 7 (1.75%) SLA
5 6 (1.50%) Data Quality
5 6 (1.50%) GPG13
6 3 (0.75%) Actionable Recommendations
6 3 (0.75%) PMO
7 1 (0.25%) ISO/IEC 20000
System Software
1 14 (3.51%) VMware Infrastructure
2 7 (1.75%) Active Directory
3 4 (1.00%) Hyper-V
4 2 (0.50%) Virtual Machines
Systems Management
1 6 (1.50%) cPanel
1 6 (1.50%) Plesk
2 5 (1.25%) Oozie
3 4 (1.00%) Backup Exec
3 4 (1.00%) EnCase
3 4 (1.00%) FTK
3 4 (1.00%) WSUS
4 2 (0.50%) Nagios
4 2 (0.50%) SCVMM
5 1 (0.25%) HP Quality Center
5 1 (0.25%) Oracle Enterprise Manager
Vendors
1 130 (32.58%) Microsoft
2 44 (11.03%) SAP
3 28 (7.02%) Salesforce.com
4 20 (5.01%) Tableau
5 15 (3.76%) Oracle
6 14 (3.51%) Citrix
6 14 (3.51%) VMware
7 11 (2.76%) Google
8 9 (2.26%) Adobe
9 8 (2.01%) CheckPoint
9 8 (2.01%) EMC
9 8 (2.01%) NetApp
10 7 (1.75%) Siebel
11 4 (1.00%) Cellebrite
11 4 (1.00%) Cognos
11 4 (1.00%) Salesforce Marketing Cloud
11 4 (1.00%) Symantec
11 4 (1.00%) Veeam
12 3 (0.75%) DevExpress
12 3 (0.75%) Remedy