Period
to 13 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 13 November 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 65 72 49
Rank change year-on-year +7 -23 +10
Permanent jobs citing CRM 335 387 591
As % of all permanent IT jobs advertised in the West Midlands 3.94% 3.82% 5.14%
As % of the Processes & Methodologies category 4.35% 4.20% 5.67%
Number of salaries quoted 263 308 430
West Midlands median annual salary £40,000 £42,500 £40,000
Median salary % change year-on-year -5.88% +6.25% -15.79%
10th Percentile £26,250 £26,250 £24,750
90th Percentile £74,500 £67,500 £62,500
England median annual salary £47,500 £47,500 £47,500

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,707 9,221 10,422
As % of all permanent IT jobs advertised in the West Midlands 90.76% 91.02% 90.67%
Number of salaries quoted 5,873 7,505 8,160
West Midlands median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - -
10th Percentile £26,000 £25,000 £24,750
90th Percentile £68,750 £65,000 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the West Midlands.

Salary trend for CRM in the West Midlands

CRM
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing CRM in the West Midlands over the 6 months to 13 November 2018.

Salary histogram for CRM in the West Midlands

CRM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +29 146 £45,000 -10.00% 60
Staffordshire +2 36 £37,750 -16.11% 5
Coventry -3 30 £43,750 +2.94% 17
Worcestershire +26 24 £40,000 +48.15% 3
Warwickshire +16 20 £31,250 -28.57% 21
Solihull -9 20 £38,750 -5.49% 4
Walsall -2 10 £33,750 -20.59% 1
Shropshire +18 9 £55,000 +22.22% 2
Wolverhampton -8 4 £56,250 +25.00% 4
Brierley Hill - 3 £35,000 -
Herefordshire -12 2 £52,500 +40.00% 1
Sutton Coldfield -31 1 - -
Dudley - 1 - -
Wednesbury - 1 £26,000 -
Stourbridge - 1 £61,500 - 1
CRM
England

For the 6 months to 13 November 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for CRM.

1 104 (31.04%) Finance
2 97 (28.96%) Dynamics CRM
3 91 (27.16%) Microsoft
4 83 (24.78%) .NET
5 77 (22.99%) JavaScript
6 69 (20.60%) C#
7 62 (18.51%) SQL Server
8 59 (17.61%) Degree
9 58 (17.31%) HTML
10 54 (16.12%) Project Management
11 52 (15.52%) ITIL
12 51 (15.22%) SQL
12 51 (15.22%) Agile Software Development
13 45 (13.43%) CSS
13 45 (13.43%) Problem-Solving
14 42 (12.54%) Marketing
15 41 (12.24%) Line Management
16 38 (11.34%) Management Information System
17 37 (11.04%) Retail
17 37 (11.04%) Salesforce.com
17 37 (11.04%) Dynamics 365
18 36 (10.75%) SAP
19 35 (10.45%) ERP
20 33 (9.85%) MVC
21 32 (9.55%) Computer Science
21 32 (9.55%) Presales
21 32 (9.55%) Self-Motivation
22 31 (9.25%) Advertising
23 30 (8.96%) Service Management
24 28 (8.36%) TOGAF

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (8.06%) CMS
2 15 (4.48%) SharePoint
3 5 (1.49%) Apache
3 5 (1.49%) Umbraco
4 3 (0.90%) SharePoint 2010
4 3 (0.90%) SharePoint Server
5 2 (0.60%) Elasticsearch
5 2 (0.60%) Oracle SOA Suite
5 2 (0.60%) WebLogic
6 1 (0.30%) BizTalk Server
6 1 (0.30%) Exchange Server 2013
6 1 (0.30%) IIS
6 1 (0.30%) Moodle
6 1 (0.30%) MS Exchange
6 1 (0.30%) NetWeaver
6 1 (0.30%) Totara
6 1 (0.30%) WebSphere
6 1 (0.30%) WordPress
Applications
1 15 (4.48%) Microsoft Excel
1 15 (4.48%) Microsoft Office
2 10 (2.99%) Microsoft PowerPoint
3 4 (1.19%) MS Visio
4 1 (0.30%) Microsoft Project
Business Applications
1 97 (28.96%) Dynamics CRM
2 12 (3.58%) NetSuite
3 10 (2.99%) Dynamics NAV
4 9 (2.69%) Dynamics AX
5 7 (2.09%) SAP S/4HANA
6 6 (1.79%) SAP CRM
7 5 (1.49%) SAP Business ByDesign
7 5 (1.49%) SAP Business One
8 3 (0.90%) Sage 1000
8 3 (0.90%) Salesforce.com CRM
9 2 (0.60%) Adobe Campaign
9 2 (0.60%) FastStats
9 2 (0.60%) SAP ERP
9 2 (0.60%) SAP Hybris
10 1 (0.30%) Magento
10 1 (0.30%) Sage 200
10 1 (0.30%) Sage X3
10 1 (0.30%) Unit4 Business World
Cloud Services
1 37 (11.04%) Dynamics 365
2 28 (8.36%) Microsoft Azure
3 22 (6.57%) PaaS
4 20 (5.97%) IaaS
5 17 (5.07%) SaaS
6 14 (4.18%) Office 365
7 8 (2.39%) Cloud Computing
8 7 (2.09%) Amazon AWS
9 5 (1.49%) Google Analytics
10 4 (1.19%) Heroku
10 4 (1.19%) Salesforce Sales Cloud
11 2 (0.60%) Salesforce Service Cloud
11 2 (0.60%) SmartFocus
12 1 (0.30%) AdWords
12 1 (0.30%) Google Cloud Platform
12 1 (0.30%) Google Tag Manager
Communications & Networking
1 22 (6.57%) Internet
2 19 (5.67%) Firewall
3 5 (1.49%) Intranet
4 4 (1.19%) SAN
4 4 (1.19%) SMS
5 3 (0.90%) DHCP
5 3 (0.90%) DNS
5 3 (0.90%) HTTP
5 3 (0.90%) LAN
5 3 (0.90%) TCP/IP
5 3 (0.90%) WAN
6 2 (0.60%) Wi-Fi
7 1 (0.30%) Skype
7 1 (0.30%) VPN
Database & Business Intelligence
1 62 (18.51%) SQL Server
2 17 (5.07%) SQL Server Reporting Services
3 16 (4.78%) SQL Server Integration Services
4 14 (4.18%) Data Warehouse
5 13 (3.88%) SAP HANA
6 9 (2.69%) DB2
6 9 (2.69%) NoSQL
7 6 (1.79%) MySQL
7 6 (1.79%) Power BI
7 6 (1.79%) Relational Database
8 4 (1.19%) Big Data
9 3 (0.90%) Data Lake
9 3 (0.90%) PostgreSQL
9 3 (0.90%) SQL Server Analysis Services
10 2 (0.60%) Data Mining
10 2 (0.60%) GIS
10 2 (0.60%) SAP BW
10 2 (0.60%) SQL Server 2008
10 2 (0.60%) SQL Server 2014
11 1 (0.30%) Hadoop
Development Applications
1 11 (3.28%) Visual Studio
2 9 (2.69%) Team Foundation Server
3 7 (2.09%) Git (software)
4 6 (1.79%) Visual Studio Team System
5 5 (1.49%) JIRA
5 5 (1.49%) Selenium
6 4 (1.19%) Jasmine
6 4 (1.19%) Mocha
7 3 (0.90%) Oracle APEX
7 3 (0.90%) Visual Studio Code
8 2 (0.60%) Eclipse
9 1 (0.30%) Axure RP
9 1 (0.30%) Balsamiq Mockups
9 1 (0.30%) Rational Software Modeler
General
1 104 (31.04%) Finance
2 42 (12.54%) Marketing
3 37 (11.04%) Retail
4 31 (9.25%) Advertising
5 23 (6.87%) Publishing
6 16 (4.78%) Telecoms
7 12 (3.58%) Manufacturing
8 6 (1.79%) Brand Awareness
9 4 (1.19%) Automotive
10 3 (0.90%) Banking
10 3 (0.90%) Legal
11 2 (0.60%) French Language
11 2 (0.60%) Law
11 2 (0.60%) Spanish Language
12 1 (0.30%) Games
12 1 (0.30%) Local Government
Job Titles
1 74 (22.09%) Developer
2 48 (14.33%) Consultant
3 37 (11.04%) Architect
4 28 (8.36%) Analyst
4 28 (8.36%) CRM Consultant
5 23 (6.87%) Solutions Architect
6 20 (5.97%) C# Developer
7 19 (5.67%) Team Leader
8 18 (5.37%) CRM Developer
8 18 (5.37%) Dynamics CRM Consultant
9 17 (5.07%) Dynamics CRM Developer
10 16 (4.78%) .NET Developer
10 16 (4.78%) .NET Team Leader
11 15 (4.48%) Software Developer
12 12 (3.58%) Administrator
12 12 (3.58%) Full Stack Developer
12 12 (3.58%) Junior
12 12 (3.58%) Project Manager
12 12 (3.58%) SAP Consultant
13 11 (3.28%) C# Software Developer
Libraries, Frameworks & Software Standards
1 83 (24.78%) .NET
2 58 (17.31%) HTML
3 45 (13.43%) CSS
4 26 (7.76%) ASP.NET
5 21 (6.27%) HTML5
6 19 (5.67%) Web Services
7 14 (4.18%) .NET Framework
7 14 (4.18%) jQuery
8 11 (3.28%) Entity Framework
9 10 (2.99%) Ajax
9 10 (2.99%) AngularJS
9 10 (2.99%) REST
10 9 (2.69%) LINQ
10 9 (2.69%) XML
11 8 (2.39%) ASP.NET Web Forms
11 8 (2.39%) Node.js
12 7 (2.09%) ASP.NET MVC
13 6 (1.79%) CSS3
13 6 (1.79%) SOAP
13 6 (1.79%) WCF
Miscellaneous
1 38 (11.34%) Management Information System
2 32 (9.55%) Computer Science
2 32 (9.55%) Self-Motivation
3 22 (6.57%) Data Centre
4 21 (6.27%) Analytical Skills
5 17 (5.07%) Driving Licence
6 16 (4.78%) CMDB
7 13 (3.88%) Greenfield Project
7 13 (3.88%) Mobile App
8 12 (3.58%) User Experience
9 9 (2.69%) Graphic Design
10 5 (1.49%) NHS
10 5 (1.49%) Private Cloud
11 4 (1.19%) Enterprise Software
11 4 (1.19%) FMCG
11 4 (1.19%) Social Media
12 3 (0.90%) Analytical Mindset
12 3 (0.90%) Learning Management System
13 2 (0.60%) Data Structures
13 2 (0.60%) W3C
Operating Systems
1 10 (2.99%) Linux
1 10 (2.99%) Windows
2 6 (1.79%) Windows Server
3 4 (1.19%) Unix
4 3 (0.90%) Windows Server 2012
5 2 (0.60%) Windows 10
5 2 (0.60%) Windows 7
6 1 (0.30%) Android
6 1 (0.30%) Apple iOS
6 1 (0.30%) Ubuntu
6 1 (0.30%) Windows Server 2003
6 1 (0.30%) Windows Server 2008
Processes & Methodologies
1 54 (16.12%) Project Management
2 52 (15.52%) ITIL
3 51 (15.22%) Agile Software Development
4 45 (13.43%) Problem-Solving
5 41 (12.24%) Line Management
6 35 (10.45%) ERP
7 33 (9.85%) MVC
8 32 (9.55%) Presales
9 30 (8.96%) Service Management
10 28 (8.36%) E-Commerce
10 28 (8.36%) Requirements Analysis
10 28 (8.36%) TOGAF
11 26 (7.76%) Service Delivery
11 26 (7.76%) Software Engineering
12 23 (6.87%) PRINCE2
13 22 (6.57%) Business Intelligence
13 22 (6.57%) Technical Architecture
14 20 (5.97%) Continuous Improvement
14 20 (5.97%) Customer Engagement
14 20 (5.97%) IT Strategy
Programming Languages
1 77 (22.99%) JavaScript
2 69 (20.60%) C#
3 51 (15.22%) SQL
4 16 (4.78%) Java
5 14 (4.18%) PHP
6 9 (2.69%) T-SQL
6 9 (2.69%) VB
6 9 (2.69%) VB.NET
7 8 (2.39%) Apex Code
7 8 (2.39%) Python
8 6 (1.79%) C
8 6 (1.79%) PowerShell
9 3 (0.90%) Perl
9 3 (0.90%) TypeScript
9 3 (0.90%) VBA
10 2 (0.60%) ABAP
10 2 (0.60%) C++
11 1 (0.30%) R
11 1 (0.30%) Shell Script
Qualifications
1 59 (17.61%) Degree
2 22 (6.57%) Computer Science Degree
3 17 (5.07%) ISEB
4 16 (4.78%) CEH
4 16 (4.78%) CISSP
4 16 (4.78%) CompTIA Security+
4 16 (4.78%) PMI Certification
4 16 (4.78%) PMP
5 11 (3.28%) Microsoft Certification
6 9 (2.69%) HNC
6 9 (2.69%) HND
7 8 (2.39%) Security Cleared
8 5 (1.49%) MCSE
8 5 (1.49%) RHCA
8 5 (1.49%) RHCE
8 5 (1.49%) RHCSA
9 3 (0.90%) BC Cleared
10 2 (0.60%) PRINCE2 Practitioner
11 1 (0.30%) SC Cleared
11 1 (0.30%) Six Sigma Green Belt
Quality Assurance & Compliance
1 21 (6.27%) SLA
2 20 (5.97%) GDPR
2 20 (5.97%) ISO/IEC 27001
3 16 (4.78%) GPG13
4 6 (1.79%) PMO
4 6 (1.79%) QA
5 2 (0.60%) Data Quality
6 1 (0.30%) Cyber Essentials
6 1 (0.30%) IASME
6 1 (0.30%) WCAG
System Software
1 27 (8.06%) VMware Infrastructure
2 8 (2.39%) Active Directory
3 3 (0.90%) Hyper-V
4 1 (0.30%) Docker
4 1 (0.30%) vSphere
4 1 (0.30%) XenApp
Systems Management
1 4 (1.19%) Oracle Enterprise Manager
2 1 (0.30%) Backup Exec
2 1 (0.30%) Microsoft Clustering
2 1 (0.30%) WSUS
Vendors
1 91 (27.16%) Microsoft
2 37 (11.04%) Salesforce.com
3 36 (10.75%) SAP
4 27 (8.06%) VMware
5 19 (5.67%) Oracle
6 17 (5.07%) Citrix
6 17 (5.07%) NetApp
7 16 (4.78%) CheckPoint
7 16 (4.78%) EMC
8 13 (3.88%) Sage
9 8 (2.39%) Infor
10 7 (2.09%) Google
10 7 (2.09%) Tableau
11 5 (1.49%) Twitter
12 4 (1.19%) Facebook
12 4 (1.19%) Informatica
12 4 (1.19%) SolarWinds
13 3 (0.90%) Adobe
13 3 (0.90%) JD Edwards
13 3 (0.90%) webMethods