Period
to 19 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 19 September 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 48 97 60
Rank change year-on-year +49 -37 +5
Permanent jobs citing CRM 421 303 531
As % of all permanent IT jobs advertised in the West Midlands 4.79% 3.02% 4.45%
As % of the Processes & Methodologies category 5.30% 3.30% 4.92%
Number of salaries quoted 332 256 376
West Midlands median annual salary £45,000 £45,000 £40,000
Median salary % change year-on-year - +12.50% -11.11%
10th Percentile £26,300 £26,250 £24,125
90th Percentile £73,625 £67,500 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,937 9,169 10,795
As % of all permanent IT jobs advertised in the West Midlands 90.22% 91.32% 90.43%
Number of salaries quoted 6,082 7,543 8,449
West Midlands median annual salary £43,857 £40,000 £40,000
Median salary % change year-on-year +9.64% - -
10th Percentile £26,000 £25,750 £24,250
90th Percentile £67,500 £62,781 £65,000
England median annual salary £50,000 £50,000 £50,000

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the West Midlands.

Salary trend for CRM in the West Midlands

CRM
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing CRM in the West Midlands over the 6 months to 19 September 2018.

Salary histogram for CRM in the West Midlands

CRM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +31 171 £50,000 -4.76% 45
Staffordshire +4 41 £38,000 -10.59% 5
Coventry +15 36 £45,500 +1.11% 12
Solihull +22 34 £40,000 +6.67% 7
Worcestershire +35 23 £40,000 +66.67% 5
Warwickshire +32 23 £42,500 -14.14% 11
Shropshire +28 14 £40,000 -11.11% 1
Walsall +5 9 £27,500 -35.29% 2
Wolverhampton -1 7 £32,500 -22.62% 1
Dudley - 6 £37,500 -
Brierley Hill - 3 £35,000 -
Herefordshire +10 2 £56,250 +50.00% 1
Stourbridge -2 2 £73,250 +144.17%
Wednesbury - 1 £26,000 -
Kingswinford - 1 - -
CRM
England

For the 6 months to 19 September 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for CRM.

1 164 (38.95%) Dynamics CRM
2 143 (33.97%) Microsoft
3 142 (33.73%) Finance
4 111 (26.37%) JavaScript
5 94 (22.33%) .NET
6 91 (21.62%) C#
7 78 (18.53%) Dynamics 365
8 72 (17.10%) SQL
9 71 (16.86%) HTML
9 71 (16.86%) Advertising
10 67 (15.91%) Problem-Solving
11 65 (15.44%) SQL Server
12 61 (14.49%) ERP
12 61 (14.49%) Degree
13 59 (14.01%) Agile Software Development
14 53 (12.59%) Self-Motivation
15 52 (12.35%) SAP
16 50 (11.88%) CSS
16 50 (11.88%) Salesforce.com
17 49 (11.64%) ITIL
18 48 (11.40%) Presales
19 47 (11.16%) Project Management
19 47 (11.16%) Marketing
20 43 (10.21%) SaaS
21 42 (9.98%) Retail
22 39 (9.26%) Business Intelligence
22 39 (9.26%) Management Information System
22 39 (9.26%) MVC
23 36 (8.55%) Publishing
23 36 (8.55%) E-Commerce

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (6.18%) CMS
2 15 (3.56%) SharePoint
3 11 (2.61%) Apache
4 6 (1.43%) BizTalk Server
5 5 (1.19%) Umbraco
6 4 (0.95%) WordPress
7 3 (0.71%) Elasticsearch
8 1 (0.24%) Exchange Server 2013
8 1 (0.24%) IBM Notes
8 1 (0.24%) IIS
8 1 (0.24%) Moodle
8 1 (0.24%) NetWeaver
8 1 (0.24%) Skype for Business
8 1 (0.24%) Tomcat
8 1 (0.24%) Totara
Applications
1 19 (4.51%) Microsoft Office
2 18 (4.28%) Microsoft Excel
3 10 (2.38%) Microsoft PowerPoint
4 2 (0.48%) Microsoft Project
4 2 (0.48%) MS Visio
Business Applications
1 164 (38.95%) Dynamics CRM
2 30 (7.13%) Dynamics AX
2 30 (7.13%) NetSuite
3 24 (5.70%) Dynamics NAV
4 11 (2.61%) Unit4 Business World
5 7 (1.66%) SAP Business One
6 5 (1.19%) SAP Business ByDesign
7 3 (0.71%) Sage 1000
7 3 (0.71%) Salesforce.com CRM
7 3 (0.71%) SAP SD
8 2 (0.48%) Sage 200
8 2 (0.48%) SAP CRM
8 2 (0.48%) SAP ERP
8 2 (0.48%) SAP S/4HANA
9 1 (0.24%) Adobe Campaign
9 1 (0.24%) Dynamics GP
9 1 (0.24%) FastStats
9 1 (0.24%) Sage CRM
9 1 (0.24%) Sage X3
9 1 (0.24%) SAP Hybris
Cloud Services
1 78 (18.53%) Dynamics 365
2 43 (10.21%) SaaS
3 30 (7.13%) Microsoft Azure
4 24 (5.70%) PaaS
5 23 (5.46%) Cloud Computing
5 23 (5.46%) IaaS
6 12 (2.85%) Office 365
7 8 (1.90%) Amazon AWS
8 7 (1.66%) Salesforce Sales Cloud
9 6 (1.43%) Heroku
10 4 (0.95%) Google Analytics
11 1 (0.24%) Google Cloud Platform
11 1 (0.24%) Google Tag Manager
11 1 (0.24%) SmartFocus
Communications & Networking
1 21 (4.99%) Firewall
2 16 (3.80%) Internet
3 8 (1.90%) SMS
4 6 (1.43%) HTTP
5 5 (1.19%) Intranet
6 4 (0.95%) SAN
7 2 (0.48%) DHCP
7 2 (0.48%) DNS
7 2 (0.48%) LAN
7 2 (0.48%) TCP/IP
7 2 (0.48%) WAN
7 2 (0.48%) Wi-Fi
8 1 (0.24%) Skype
8 1 (0.24%) VPN
Database & Business Intelligence
1 65 (15.44%) SQL Server
2 17 (4.04%) MySQL
2 17 (4.04%) SQL Server Reporting Services
3 14 (3.33%) SQL Server Integration Services
4 13 (3.09%) NoSQL
5 12 (2.85%) Big Data
5 12 (2.85%) Data Warehouse
6 9 (2.14%) Relational Database
7 8 (1.90%) SAP HANA
8 7 (1.66%) Power BI
9 6 (1.43%) DB2
9 6 (1.43%) PostgreSQL
10 4 (0.95%) SQL Server 2008
11 3 (0.71%) Cosmos DB
11 3 (0.71%) Data Lake
11 3 (0.71%) Redis
11 3 (0.71%) SQL Server 2016
11 3 (0.71%) SQL Server Analysis Services
12 2 (0.48%) Azure SQL Database
12 2 (0.48%) GIS
Development Applications
1 9 (2.14%) Team Foundation Server
1 9 (2.14%) Visual Studio
1 9 (2.14%) Visual Studio Team System
2 6 (1.43%) Git (software)
2 6 (1.43%) Oracle APEX
3 3 (0.71%) Visual Studio Code
4 2 (0.48%) Eclipse
4 2 (0.48%) Selenium
5 1 (0.24%) Axure RP
5 1 (0.24%) Balsamiq Mockups
5 1 (0.24%) Jasmine
5 1 (0.24%) JIRA
5 1 (0.24%) Mocha
5 1 (0.24%) Rational Software Modeler
General
1 142 (33.73%) Finance
2 71 (16.86%) Advertising
3 47 (11.16%) Marketing
4 42 (9.98%) Retail
5 36 (8.55%) Publishing
6 35 (8.31%) Manufacturing
7 20 (4.75%) Telecoms
8 11 (2.61%) Banking
9 6 (1.43%) Brand Awareness
9 6 (1.43%) Spanish Language
10 4 (0.95%) Automotive
11 3 (0.71%) Back Office
11 3 (0.71%) French Language
12 2 (0.48%) Law
13 1 (0.24%) Games
13 1 (0.24%) Legal
13 1 (0.24%) Local Government
Job Titles
1 108 (25.65%) Developer
2 81 (19.24%) Consultant
3 54 (12.83%) CRM Consultant
4 49 (11.64%) Architect
5 45 (10.69%) Dynamics CRM Consultant
6 33 (7.84%) Analyst
6 33 (7.84%) Solutions Architect
7 30 (7.13%) Administrator
8 29 (6.89%) CRM Developer
9 26 (6.18%) Dynamics CRM Developer
10 24 (5.70%) Microsoft Consultant
11 23 (5.46%) Microsoft CRM Consultant
12 22 (5.23%) C# Developer
13 20 (4.75%) Functional Consultant
13 20 (4.75%) Junior
14 17 (4.04%) .NET Developer
15 16 (3.80%) Microsoft Developer
16 12 (2.85%) C# Software Developer
16 12 (2.85%) Junior Developer
16 12 (2.85%) Web Developer
Libraries, Frameworks & Software Standards
1 94 (22.33%) .NET
2 71 (16.86%) HTML
3 50 (11.88%) CSS
4 32 (7.60%) ASP.NET
5 19 (4.51%) HTML5
6 18 (4.28%) .NET Framework
7 16 (3.80%) Entity Framework
8 15 (3.56%) Web Services
9 14 (3.33%) AngularJS
9 14 (3.33%) WCF
10 13 (3.09%) jQuery
11 12 (2.85%) LINQ
12 11 (2.61%) Ajax
12 11 (2.61%) ASP.NET MVC
13 9 (2.14%) Mason
14 8 (1.90%) CSS3
14 8 (1.90%) Node.js
14 8 (1.90%) REST
14 8 (1.90%) XML
15 7 (1.66%) LAMP
Miscellaneous
1 53 (12.59%) Self-Motivation
2 39 (9.26%) Management Information System
3 34 (8.08%) Analytical Skills
4 28 (6.65%) Computer Science
5 22 (5.23%) Data Centre
6 19 (4.51%) CMDB
7 18 (4.28%) Greenfield Project
8 15 (3.56%) Driving Licence
9 12 (2.85%) Mobile App
9 12 (2.85%) User Experience
10 11 (2.61%) Graphic Design
11 4 (0.95%) Analytical Mindset
11 4 (0.95%) Social Media
12 3 (0.71%) Clustering
12 3 (0.71%) Data Structures
12 3 (0.71%) Enterprise Software
12 3 (0.71%) EPoS
12 3 (0.71%) Fintech
12 3 (0.71%) FMCG
12 3 (0.71%) W3C
Operating Systems
1 16 (3.80%) Linux
2 14 (3.33%) Windows
3 10 (2.38%) Windows Server
4 7 (1.66%) Unix
4 7 (1.66%) Windows Server 2012
5 5 (1.19%) Android
5 5 (1.19%) Apple iOS
6 3 (0.71%) Windows 7
6 3 (0.71%) Windows Server 2008
7 2 (0.48%) Windows 10
8 1 (0.24%) Ubuntu
8 1 (0.24%) Windows Server 2003
Processes & Methodologies
1 67 (15.91%) Problem-Solving
2 61 (14.49%) ERP
3 59 (14.01%) Agile Software Development
4 49 (11.64%) ITIL
5 48 (11.40%) Presales
6 47 (11.16%) Project Management
7 39 (9.26%) Business Intelligence
7 39 (9.26%) MVC
8 36 (8.55%) E-Commerce
8 36 (8.55%) Line Management
9 34 (8.08%) Service Delivery
10 33 (7.84%) Service Management
11 30 (7.13%) Requirements Analysis
12 28 (6.65%) Continuous Improvement
13 26 (6.18%) Migration
13 26 (6.18%) Technical Architecture
14 24 (5.70%) IT Strategy
14 24 (5.70%) PRINCE2
14 24 (5.70%) TDD
15 23 (5.46%) Business Development
Programming Languages
1 111 (26.37%) JavaScript
2 91 (21.62%) C#
3 72 (17.10%) SQL
4 22 (5.23%) Java
4 22 (5.23%) PHP
5 14 (3.33%) T-SQL
6 11 (2.61%) Apex Code
7 10 (2.38%) PowerShell
7 10 (2.38%) Python
8 7 (1.66%) C
8 7 (1.66%) VB
9 6 (1.43%) Perl
9 6 (1.43%) VB.NET
10 4 (0.95%) C++
11 3 (0.71%) TypeScript
12 2 (0.48%) ABAP
12 2 (0.48%) Scala
13 1 (0.24%) R
13 1 (0.24%) Shell Script
13 1 (0.24%) VBA
Qualifications
1 61 (14.49%) Degree
2 29 (6.89%) Computer Science Degree
3 20 (4.75%) ISEB
3 20 (4.75%) PMP
4 19 (4.51%) CEH
4 19 (4.51%) CISSP
4 19 (4.51%) CompTIA Security+
4 19 (4.51%) PMI Certification
5 14 (3.33%) Security Cleared
6 12 (2.85%) Microsoft Certification
7 7 (1.66%) HNC
7 7 (1.66%) HND
8 5 (1.19%) BC Cleared
9 2 (0.48%) MCSE
9 2 (0.48%) PRINCE2 Practitioner
9 2 (0.48%) RHCA
9 2 (0.48%) RHCE
9 2 (0.48%) RHCSA
9 2 (0.48%) SC Cleared
10 1 (0.24%) A+ Certification
Quality Assurance & Compliance
1 23 (5.46%) ISO/IEC 27001
2 20 (4.75%) SLA
3 19 (4.51%) GPG13
4 16 (3.80%) GDPR
5 14 (3.33%) QA
6 5 (1.19%) PMO
7 1 (0.24%) Cyber Essentials
7 1 (0.24%) Data Quality
7 1 (0.24%) IASME
7 1 (0.24%) WCAG
System Software
1 27 (6.41%) VMware Infrastructure
2 12 (2.85%) Active Directory
3 4 (0.95%) Hyper-V
4 2 (0.48%) Virtual Machines
5 1 (0.24%) Docker
5 1 (0.24%) vSphere
5 1 (0.24%) XenApp
Systems Management
1 4 (0.95%) Oracle Enterprise Manager
1 4 (0.95%) Plesk
2 2 (0.48%) Failover Clustering
2 2 (0.48%) SCOM
2 2 (0.48%) SCVMM
3 1 (0.24%) Microsoft Clustering
3 1 (0.24%) Systems Management Server (SMS)
Vendors
1 143 (33.97%) Microsoft
2 52 (12.35%) SAP
3 50 (11.88%) Salesforce.com
4 27 (6.41%) VMware
5 24 (5.70%) Oracle
6 20 (4.75%) Citrix
6 20 (4.75%) NetApp
7 19 (4.51%) CheckPoint
7 19 (4.51%) EMC
7 19 (4.51%) JD Edwards
8 17 (4.04%) Sage
9 16 (3.80%) Infor
10 13 (3.09%) Epicor
11 6 (1.43%) Google
11 6 (1.43%) Rackspace
12 5 (1.19%) Twitter
13 4 (0.95%) Facebook
13 4 (0.95%) IFS
13 4 (0.95%) Informatica
13 4 (0.95%) SolarWinds