Period
to 23 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 23 July 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 39 85 67
Rank change year-on-year +46 -18 -7
Permanent jobs citing CRM 527 343 494
As % of all permanent IT jobs advertised in the West Midlands 5.69% 3.42% 3.99%
As % of the Processes & Methodologies category 6.34% 3.77% 4.46%
Number of salaries quoted 415 279 340
West Midlands median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -10.53%
10th Percentile £27,500 £25,750 £22,500
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,307 9,089 11,068
As % of all permanent IT jobs advertised in the West Midlands 89.74% 90.55% 89.47%
Number of salaries quoted 6,389 7,526 8,717
West Midlands median annual salary £42,500 £40,000 £40,500
Median salary % change year-on-year +6.25% -1.23% +1.25%
10th Percentile £26,000 £25,813 £24,250
90th Percentile £67,500 £61,500 £65,491
England median annual salary £50,000 £50,000 £50,000

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the West Midlands.

Salary trend for CRM in the West Midlands

CRM
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing CRM in the West Midlands over the 6 months to 23 July 2018.

Salary histogram for CRM in the West Midlands

CRM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +18 220 £52,500 +5.00% 18
Coventry +20 64 £50,000 +11.11% 5
Solihull +43 61 £50,000 +33.33% 2
Staffordshire +2 46 £36,500 -2.67% 8
Warwickshire +26 29 £45,000 -18.18% 2
Worcestershire +34 17 £38,500 +24.19% 3
Shropshire +17 13 £40,000 -
Dudley - 9 £37,500 -
Wolverhampton -8 7 £32,500 -21.21%
Walsall 0 5 £40,001 +50.95% 3
Herefordshire +31 4 £61,250 - 1
Brierley Hill - 3 £35,000 -
Stourbridge -3 1 £85,000 +88.89% 2
Kingswinford - 1 - -
CRM
England

For the 6 months to 23 July 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for CRM.

1 247 (46.87%) Dynamics CRM
2 226 (42.88%) Microsoft
3 169 (32.07%) JavaScript
4 147 (27.89%) C#
5 146 (27.70%) Finance
6 135 (25.62%) .NET
7 122 (23.15%) Agile Software Development
8 106 (20.11%) Dynamics 365
9 101 (19.17%) SQL
10 98 (18.60%) Advertising
11 91 (17.27%) HTML
12 75 (14.23%) SQL Server
13 74 (14.04%) Problem-Solving
14 70 (13.28%) ERP
15 68 (12.90%) CSS
16 62 (11.76%) Self-Motivation
17 61 (11.57%) MVC
18 60 (11.39%) SAP
19 59 (11.20%) Business Intelligence
20 58 (11.01%) ASP.NET
20 58 (11.01%) Presales
21 57 (10.82%) Salesforce.com
21 57 (10.82%) Retail
22 55 (10.44%) Microsoft Azure
23 54 (10.25%) Degree
24 52 (9.87%) Marketing
25 49 (9.30%) ITIL
26 47 (8.92%) SaaS
27 46 (8.73%) Scrum
28 45 (8.54%) Project Management

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (5.88%) SharePoint
2 25 (4.74%) CMS
3 21 (3.98%) BizTalk Server
4 11 (2.09%) Apache
5 6 (1.14%) Umbraco
6 4 (0.76%) WordPress
7 3 (0.57%) Elasticsearch
8 2 (0.38%) Confluence
8 2 (0.38%) IBM Notes
8 2 (0.38%) IIS
8 2 (0.38%) Moodle
8 2 (0.38%) NetWeaver
8 2 (0.38%) nginx
8 2 (0.38%) Sitecore CMS
8 2 (0.38%) Totara
9 1 (0.19%) Exchange Server 2013
9 1 (0.19%) SAS
9 1 (0.19%) Skype for Business
9 1 (0.19%) Tomcat
9 1 (0.19%) WebSphere
Applications
1 22 (4.17%) Microsoft Excel
2 21 (3.98%) Microsoft Office
3 9 (1.71%) Microsoft PowerPoint
4 7 (1.33%) MS Visio
5 6 (1.14%) Microsoft Project
6 3 (0.57%) Chatbot
Business Applications
1 247 (46.87%) Dynamics CRM
2 38 (7.21%) Dynamics AX
3 29 (5.50%) Dynamics NAV
3 29 (5.50%) NetSuite
4 11 (2.09%) Unit4 Business World
5 7 (1.33%) SAP Business One
6 5 (0.95%) SAP ERP
6 5 (0.95%) SAP SD
7 4 (0.76%) Salesforce.com CRM
8 3 (0.57%) BPCS
8 3 (0.57%) Dynamics GP
8 3 (0.57%) Sage 200
8 3 (0.57%) SAP CRM
8 3 (0.57%) SAP MM
8 3 (0.57%) SAP PM
8 3 (0.57%) SAP S/4HANA
9 1 (0.19%) Sage 1000
9 1 (0.19%) SAP CO
9 1 (0.19%) SAP FI
9 1 (0.19%) SAP FI/CO
Cloud Services
1 106 (20.11%) Dynamics 365
2 55 (10.44%) Microsoft Azure
3 47 (8.92%) SaaS
4 40 (7.59%) PaaS
5 38 (7.21%) IaaS
6 24 (4.55%) Office 365
7 22 (4.17%) Cloud Computing
8 11 (2.09%) Amazon AWS
9 9 (1.71%) Salesforce Sales Cloud
10 6 (1.14%) Heroku
11 5 (0.95%) Google Analytics
12 4 (0.76%) GitHub
12 4 (0.76%) Serverless
13 2 (0.38%) DigitalOcean
13 2 (0.38%) Salesforce Service Cloud
14 1 (0.19%) AdWords
14 1 (0.19%) Google Cloud Platform
14 1 (0.19%) Google Tag Manager
14 1 (0.19%) OneDrive
Communications & Networking
1 19 (3.61%) Firewall
2 10 (1.90%) Internet
3 8 (1.52%) SMS
4 6 (1.14%) HTTP
4 6 (1.14%) Intranet
5 5 (0.95%) DNS
5 5 (0.95%) SSL
6 4 (0.76%) SAN
7 1 (0.19%) LAN
7 1 (0.19%) Skype
7 1 (0.19%) SMTP
7 1 (0.19%) TCP/IP
7 1 (0.19%) VoIP
7 1 (0.19%) WAN
Database & Business Intelligence
1 75 (14.23%) SQL Server
2 31 (5.88%) NoSQL
3 25 (4.74%) SQL Server Reporting Services
4 19 (3.61%) Power BI
5 18 (3.42%) Data Warehouse
5 18 (3.42%) MySQL
6 17 (3.23%) SQL Server Integration Services
7 15 (2.85%) Big Data
7 15 (2.85%) Relational Database
8 14 (2.66%) PostgreSQL
9 13 (2.47%) Cosmos DB
9 13 (2.47%) Data Lake
10 8 (1.52%) Data Mining
10 8 (1.52%) MongoDB
10 8 (1.52%) SQL Server 2008
11 5 (0.95%) GIS
12 4 (0.76%) Crystal Reports
12 4 (0.76%) DB2
12 4 (0.76%) SQL Server 2016
12 4 (0.76%) SQL Server Analysis Services
Development Applications
1 35 (6.64%) Git (software)
2 25 (4.74%) Visual Studio
3 24 (4.55%) Visual Studio Team System
4 8 (1.52%) Jenkins
4 8 (1.52%) Team Foundation Server
5 6 (1.14%) Oracle APEX
5 6 (1.14%) Selenium
6 4 (0.76%) WebDriver
7 3 (0.57%) Cucumber
7 3 (0.57%) JIRA
7 3 (0.57%) Robot Framework
7 3 (0.57%) Subversion
8 2 (0.38%) Bitbucket
8 2 (0.38%) Eclipse
8 2 (0.38%) NUnit
8 2 (0.38%) Visual Studio Code
9 1 (0.19%) Axure RP
9 1 (0.19%) Balsamiq Mockups
9 1 (0.19%) Mocha
9 1 (0.19%) Rational Software Modeler
General
1 146 (27.70%) Finance
2 98 (18.60%) Advertising
3 57 (10.82%) Retail
4 52 (9.87%) Marketing
5 43 (8.16%) Manufacturing
6 38 (7.21%) Publishing
7 18 (3.42%) Telecoms
8 16 (3.04%) Back Office
9 11 (2.09%) Banking
10 9 (1.71%) Legal
11 6 (1.14%) Brand Awareness
11 6 (1.14%) Spanish Language
12 4 (0.76%) Automotive
13 3 (0.57%) French Language
13 3 (0.57%) Local Government
14 2 (0.38%) Law
15 1 (0.19%) Games
Job Titles
1 157 (29.79%) Developer
2 108 (20.49%) Consultant
3 75 (14.23%) CRM Consultant
4 64 (12.14%) Dynamics CRM Consultant
5 63 (11.95%) Architect
6 50 (9.49%) Analyst
7 42 (7.97%) Solutions Architect
8 41 (7.78%) Microsoft Consultant
9 39 (7.40%) Microsoft Developer
10 38 (7.21%) CRM Developer
11 37 (7.02%) Administrator
12 36 (6.83%) .NET Developer
12 36 (6.83%) Dynamics CRM Developer
13 35 (6.64%) C# Developer
14 33 (6.26%) Microsoft CRM Consultant
15 26 (4.93%) Functional Consultant
16 19 (3.61%) Business Analyst
17 17 (3.23%) C# .NET Developer
18 16 (3.04%) Junior
19 15 (2.85%) Technical Consultant
Libraries, Frameworks & Software Standards
1 135 (25.62%) .NET
2 91 (17.27%) HTML
3 68 (12.90%) CSS
4 58 (11.01%) ASP.NET
5 38 (7.21%) .NET Framework
6 33 (6.26%) WCF
7 32 (6.07%) Entity Framework
8 30 (5.69%) ASP.NET MVC
9 28 (5.31%) AngularJS
10 23 (4.36%) Web Services
11 22 (4.17%) ASP.NET Web API
12 20 (3.80%) .NET Core
13 19 (3.61%) HTML5
13 19 (3.61%) XML
14 18 (3.42%) jQuery
15 16 (3.04%) RESTful
16 14 (2.66%) KnockoutJS
16 14 (2.66%) Node.js
17 13 (2.47%) Backbone.js
17 13 (2.47%) Mason
Miscellaneous
1 62 (11.76%) Self-Motivation
2 45 (8.54%) Analytical Skills
3 39 (7.40%) Management Information System
4 26 (4.93%) User Experience
5 25 (4.74%) Computer Science
6 21 (3.98%) Greenfield Project
7 19 (3.61%) Data Centre
8 18 (3.42%) CMDB
9 17 (3.23%) Graphic Design
10 14 (2.66%) Driving Licence
11 12 (2.28%) Mobile App
12 8 (1.52%) Linux Command Line
13 6 (1.14%) Virtual Team
14 5 (0.95%) Analytical Mindset
14 5 (0.95%) Data Structures
14 5 (0.95%) Social Media
15 4 (0.76%) Clustering
16 3 (0.57%) Enterprise Software
16 3 (0.57%) EPoS
16 3 (0.57%) W3C
Operating Systems
1 25 (4.74%) Linux
2 23 (4.36%) Windows
3 13 (2.47%) Windows Server
4 10 (1.90%) Android
5 9 (1.71%) Apple iOS
6 8 (1.52%) Unix
7 6 (1.14%) Windows Server 2012
8 3 (0.57%) Windows Server 2008
9 2 (0.38%) Windows 7
10 1 (0.19%) Ubuntu
10 1 (0.19%) Windows Server 2003
Processes & Methodologies
1 122 (23.15%) Agile Software Development
2 74 (14.04%) Problem-Solving
3 70 (13.28%) ERP
4 61 (11.57%) MVC
5 59 (11.20%) Business Intelligence
6 58 (11.01%) Presales
7 49 (9.30%) ITIL
8 46 (8.73%) Scrum
9 45 (8.54%) Project Management
10 41 (7.78%) Analytics
10 41 (7.78%) Service Delivery
11 40 (7.59%) Web Development
12 39 (7.40%) TDD
13 38 (7.21%) Service Management
13 38 (7.21%) Software Engineering
14 37 (7.02%) Microservices
15 36 (6.83%) Migration
16 34 (6.45%) E-Commerce
17 32 (6.07%) Line Management
18 30 (5.69%) Continuous Improvement
Programming Languages
1 169 (32.07%) JavaScript
2 147 (27.89%) C#
3 101 (19.17%) SQL
4 34 (6.45%) Java
5 28 (5.31%) T-SQL
6 26 (4.93%) PowerShell
7 24 (4.55%) PHP
8 20 (3.80%) Python
9 11 (2.09%) Apex Code
10 8 (1.52%) C
11 7 (1.33%) VB
12 6 (1.14%) Perl
13 5 (0.95%) ABAP
13 5 (0.95%) Scala
13 5 (0.95%) VB.NET
14 2 (0.38%) C++
14 2 (0.38%) TypeScript
14 2 (0.38%) VBA
15 1 (0.19%) R
Qualifications
1 54 (10.25%) Degree
2 28 (5.31%) Security Cleared
3 24 (4.55%) Computer Science Degree
4 22 (4.17%) ISEB
5 19 (3.61%) PMP
6 18 (3.42%) CEH
6 18 (3.42%) CISSP
6 18 (3.42%) CompTIA Security+
6 18 (3.42%) PMI Certification
7 15 (2.85%) Microsoft Certification
8 9 (1.71%) SC Cleared
9 5 (0.95%) BC Cleared
10 4 (0.76%) ISTQB
11 3 (0.57%) CPIM
11 3 (0.57%) HNC
11 3 (0.57%) HND
11 3 (0.57%) PRINCE2 Practitioner
12 2 (0.38%) MCSA
13 1 (0.19%) MCSE
13 1 (0.19%) Six Sigma Green Belt
Quality Assurance & Compliance
1 21 (3.98%) ISO/IEC 27001
2 18 (3.42%) GPG13
3 17 (3.23%) SLA
4 15 (2.85%) QA
5 13 (2.47%) GDPR
6 2 (0.38%) Data Quality
6 2 (0.38%) PMO
7 1 (0.19%) Sarbanes-Oxley
7 1 (0.19%) WCAG
System Software
1 24 (4.55%) Active Directory
1 24 (4.55%) VMware Infrastructure
2 12 (2.28%) Docker
3 5 (0.95%) Hyper-V
4 2 (0.38%) Virtual Machines
5 1 (0.19%) vSphere
5 1 (0.19%) XenApp
Systems Management
1 8 (1.52%) Marathon
2 4 (0.76%) Oracle Enterprise Manager
2 4 (0.76%) Plesk
3 2 (0.38%) Failover Clustering
3 2 (0.38%) Microsoft Clustering
3 2 (0.38%) SCOM
3 2 (0.38%) SCVMM
3 2 (0.38%) Systems Management Server (SMS)
Vendors
1 226 (42.88%) Microsoft
2 60 (11.39%) SAP
3 57 (10.82%) Salesforce.com
4 33 (6.26%) Oracle
5 24 (4.55%) VMware
6 20 (3.80%) JD Edwards
7 19 (3.61%) Citrix
7 19 (3.61%) NetApp
8 18 (3.42%) CheckPoint
8 18 (3.42%) EMC
9 16 (3.04%) Epicor
9 16 (3.04%) Infor
10 15 (2.85%) Sage
11 11 (2.09%) Google
12 6 (1.14%) IFS
12 6 (1.14%) Rackspace
12 6 (1.14%) ServiceNow
12 6 (1.14%) Twitter
13 5 (0.95%) Aderant
13 5 (0.95%) iManage