Period
to 19 February 2019

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 19 February 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
19 Feb 2019
Same period 2018 Same period 2017
Rank 67 41 49
Rank change year-on-year -26 +8 +4
Permanent jobs citing CRM 328 556 519
As % of all permanent IT jobs advertised in the West Midlands 4.14% 5.66% 5.09%
As % of the Processes & Methodologies category 4.52% 6.25% 5.52%
Number of salaries quoted 246 409 377
West Midlands median annual salary £42,500 £42,500 £42,500
10th Percentile £25,125 £24,400 £25,000
90th Percentile £85,000 £68,750 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,253 8,897 9,395
As % of all permanent IT jobs advertised in the West Midlands 91.56% 90.57% 92.13%
Number of salaries quoted 5,418 6,971 7,382
West Midlands median annual salary £45,000 £42,000 £40,500
Median salary % change year-on-year +7.14% +3.70% -3.57%
10th Percentile £26,250 £25,000 £25,250
90th Percentile £70,250 £67,500 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the West Midlands.

Salary trend for CRM in the West Midlands

CRM
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing CRM in the West Midlands over the 6 months to 19 February 2019.

Salary histogram for CRM in the West Midlands

CRM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 19 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -18 150 £57,500 +15.00% 42
Staffordshire +15 43 £35,500 -5.33%
Warwickshire +18 34 £35,250 -17.06% 7
Worcestershire +5 25 £40,000 +39.13% 3
Coventry -41 19 £53,250 +6.50% 8
Solihull -31 18 £29,000 -29.27% 15
Herefordshire -16 4 £50,000 +33.33%
Walsall -2 3 £27,500 -35.29% 4
Wolverhampton +18 2 £32,500 -44.68% 1
Shropshire -3 2 - - 1
Dudley -8 2 £27,500 -26.67% 1
Sutton Coldfield -22 1 - -
Stourbridge - 1 £61,500 -
CRM
England

For the 6 months to 19 February 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for CRM.

1 89 (27.13%) Dynamics CRM
2 80 (24.39%) Microsoft
3 78 (23.78%) Finance
4 74 (22.56%) Project Management
5 73 (22.26%) Agile Software Development
6 62 (18.90%) .NET
6 62 (18.90%) Degree
7 55 (16.77%) JavaScript
7 55 (16.77%) ITIL
8 49 (14.94%) Problem-Solving
9 46 (14.02%) SQL Server
10 45 (13.72%) Software Engineering
11 41 (12.50%) C#
11 41 (12.50%) Dynamics 365
12 39 (11.89%) Microsoft Azure
12 39 (11.89%) Line Management
13 38 (11.59%) SQL
14 37 (11.28%) HTML
14 37 (11.28%) Computer Science
15 36 (10.98%) SDLC
15 36 (10.98%) ERP
15 36 (10.98%) Management Information System
15 36 (10.98%) Scrum
16 35 (10.67%) SAP
17 34 (10.37%) Salesforce.com
17 34 (10.37%) Service Management
17 34 (10.37%) Analytical Skills
18 33 (10.06%) Service Delivery
18 33 (10.06%) TOGAF
19 32 (9.76%) PRINCE2

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (6.10%) CMS
2 16 (4.88%) SharePoint
3 5 (1.52%) SharePoint 2010
4 4 (1.22%) SharePoint Server
5 3 (0.91%) Oracle SOA Suite
5 3 (0.91%) WebLogic
6 2 (0.61%) SAS
7 1 (0.30%) Anypoint
7 1 (0.30%) BizTalk Server
7 1 (0.30%) IIS
7 1 (0.30%) Moodle
7 1 (0.30%) MS Exchange
7 1 (0.30%) Totara
7 1 (0.30%) Umbraco
7 1 (0.30%) WebSphere
7 1 (0.30%) WordPress
Applications
1 17 (5.18%) Microsoft Excel
2 13 (3.96%) Microsoft Office
3 6 (1.83%) MS Visio
4 5 (1.52%) Microsoft Project
5 3 (0.91%) Microsoft PowerPoint
Business Applications
1 89 (27.13%) Dynamics CRM
2 16 (4.88%) SAP CRM
3 11 (3.35%) SAP S/4HANA
4 8 (2.44%) Dynamics AX
5 7 (2.13%) Salesforce.com CRM
6 6 (1.83%) Raiser's Edge
7 4 (1.22%) Dynamics NAV
7 4 (1.22%) NetSuite
8 3 (0.91%) SAP ERP
9 2 (0.61%) SAP Hybris
10 1 (0.30%) Adobe Campaign
10 1 (0.30%) FastStats
10 1 (0.30%) IBM Operational Decision Manager
10 1 (0.30%) Magento
10 1 (0.30%) Oracle Applications
10 1 (0.30%) SAP Business ByDesign
10 1 (0.30%) SAP Business One
10 1 (0.30%) Unit4 Business World
Cloud Services
1 41 (12.50%) Dynamics 365
2 39 (11.89%) Microsoft Azure
3 23 (7.01%) PaaS
4 21 (6.40%) IaaS
5 16 (4.88%) Office 365
6 13 (3.96%) SaaS
7 8 (2.44%) Amazon AWS
8 5 (1.52%) Force.com
9 4 (1.22%) Cloud Computing
9 4 (1.22%) G Suite
10 3 (0.91%) Salesforce Service Cloud
11 2 (0.61%) AdWords
11 2 (0.61%) Google Analytics
11 2 (0.61%) Salesforce Sales Cloud
12 1 (0.30%) AWS Lambda
12 1 (0.30%) Google Cloud Platform
12 1 (0.30%) Heroku
12 1 (0.30%) Oracle Service Cloud
12 1 (0.30%) Serverless
12 1 (0.30%) SmartFocus
Communications & Networking
1 22 (6.71%) Internet
2 19 (5.79%) Firewall
3 4 (1.22%) DNS
3 4 (1.22%) Intranet
4 2 (0.61%) DHCP
4 2 (0.61%) LAN
4 2 (0.61%) SSL
4 2 (0.61%) TCP/IP
4 2 (0.61%) WAN
5 1 (0.30%) Skype
5 1 (0.30%) SMS
5 1 (0.30%) VPN
5 1 (0.30%) Wi-Fi
5 1 (0.30%) WinSCP
Database & Business Intelligence
1 46 (14.02%) SQL Server
2 16 (4.88%) Data Warehouse
3 11 (3.35%) SAP HANA
3 11 (3.35%) SQL Server Reporting Services
4 9 (2.74%) SQL Server Integration Services
5 7 (2.13%) DB2
6 5 (1.52%) Big Data
6 5 (1.52%) Power BI
7 4 (1.22%) Hadoop
8 3 (0.91%) Data Lake
8 3 (0.91%) QlikView
8 3 (0.91%) Star Schema
9 2 (0.61%) BusinessObjects Business Intelligence
9 2 (0.61%) Data Mining
9 2 (0.61%) SAP BW
9 2 (0.61%) SQL Server 2014
9 2 (0.61%) SQL Server Analysis Services
10 1 (0.30%) MySQL
10 1 (0.30%) Redis
10 1 (0.30%) Relational Database
Development Applications
1 10 (3.05%) Git (software)
1 10 (3.05%) Visual Studio
2 6 (1.83%) JIRA
2 6 (1.83%) Visual Studio Team System
3 4 (1.22%) Jasmine
3 4 (1.22%) Jenkins
3 4 (1.22%) Mocha
3 4 (1.22%) Selenium
3 4 (1.22%) Subversion
4 3 (0.91%) Team Foundation Server
5 2 (0.61%) JUnit
6 1 (0.30%) Cucumber
6 1 (0.30%) Fiddler
6 1 (0.30%) SpecFlow
General
1 78 (23.78%) Finance
2 31 (9.45%) Marketing
2 31 (9.45%) Retail
3 17 (5.18%) Publishing
4 13 (3.96%) Manufacturing
5 11 (3.35%) Telecoms
6 6 (1.83%) Automotive
7 5 (1.52%) Billing
8 4 (1.22%) Advertising
9 3 (0.91%) Legal
10 1 (0.30%) French Language
10 1 (0.30%) Games
10 1 (0.30%) Italian Language
10 1 (0.30%) Local Government
Job Titles
1 57 (17.38%) Developer
2 45 (13.72%) Architect
3 41 (12.50%) Analyst
4 36 (10.98%) Consultant
5 23 (7.01%) Solutions Architect
6 22 (6.71%) Delivery Manager
7 21 (6.40%) Project Manager
8 18 (5.49%) .NET Team Leader
8 18 (5.49%) CRM Developer
8 18 (5.49%) Team Leader
9 17 (5.18%) CRM Consultant
10 16 (4.88%) Agile Delivery Manager
11 15 (4.57%) Dynamics CRM Developer
12 14 (4.27%) Senior Consultant
13 13 (3.96%) Business Analyst
14 11 (3.35%) Applications Support
14 11 (3.35%) Applications Support Analyst
14 11 (3.35%) C# Developer
14 11 (3.35%) Support Analyst
15 10 (3.05%) Full Stack Developer
Libraries, Frameworks & Software Standards
1 62 (18.90%) .NET
2 37 (11.28%) HTML
3 29 (8.84%) CSS
4 24 (7.32%) Web Services
5 20 (6.10%) ASP.NET
6 14 (4.27%) HTML5
7 11 (3.35%) AngularJS
8 10 (3.05%) REST
9 9 (2.74%) SOAP
9 9 (2.74%) XML
10 7 (2.13%) ASP.NET Web Forms
10 7 (2.13%) jQuery
10 7 (2.13%) Visualforce
11 6 (1.83%) Node.js
12 5 (1.52%) Angular 2
12 5 (1.52%) CSS3
12 5 (1.52%) Electron Framework
13 4 (1.22%) Ajax
13 4 (1.22%) XHTML
13 4 (1.22%) XSLT
Miscellaneous
1 36 (10.98%) Management Information System
2 34 (10.37%) Analytical Skills
3 24 (7.32%) Data Centre
4 22 (6.71%) Self-Motivation
5 18 (5.49%) Driving Licence
6 17 (5.18%) CMDB
7 15 (4.57%) User Experience
8 13 (3.96%) Greenfield Project
9 12 (3.66%) NHS
10 7 (2.13%) Mobile App
10 7 (2.13%) Private Cloud
11 6 (1.83%) Analytical Mindset
11 6 (1.83%) PMI
12 3 (0.91%) FMCG
12 3 (0.91%) Learning Management System
12 3 (0.91%) LIMS
13 2 (0.61%) Enterprise Software
13 2 (0.61%) EPoS
13 2 (0.61%) Graphic Design
14 1 (0.30%) Client/Server
Operating Systems
1 6 (1.83%) Windows
2 4 (1.22%) Windows Server
3 3 (0.91%) Linux
4 1 (0.30%) Windows 10
4 1 (0.30%) Windows 7
4 1 (0.30%) Windows Server 2012
Processes & Methodologies
1 74 (22.56%) Project Management
2 73 (22.26%) Agile Software Development
3 55 (16.77%) ITIL
4 49 (14.94%) Problem-Solving
5 45 (13.72%) Software Engineering
6 39 (11.89%) Line Management
7 37 (11.28%) Computer Science
8 36 (10.98%) ERP
8 36 (10.98%) Scrum
8 36 (10.98%) SDLC
9 34 (10.37%) Service Management
10 33 (10.06%) Service Delivery
10 33 (10.06%) TOGAF
11 32 (9.76%) PRINCE2
12 30 (9.15%) Data Protection
13 25 (7.62%) Business Intelligence
13 25 (7.62%) Requirements Analysis
13 25 (7.62%) Stakeholder Management
14 24 (7.32%) ITIL V3
14 24 (7.32%) Thought Leadership
Programming Languages
1 55 (16.77%) JavaScript
2 41 (12.50%) C#
3 38 (11.59%) SQL
4 18 (5.49%) Java
5 13 (3.96%) Python
6 7 (2.13%) Apex Code
7 6 (1.83%) PHP
7 6 (1.83%) VB
8 5 (1.52%) VB.NET
9 4 (1.22%) C
9 4 (1.22%) PowerShell
10 3 (0.91%) Shell Script
10 3 (0.91%) T-SQL
11 2 (0.61%) VBA
12 1 (0.30%) ABAP
12 1 (0.30%) C++
12 1 (0.30%) R
12 1 (0.30%) VBScript
Qualifications
1 62 (18.90%) Degree
2 23 (7.01%) PMI Certification
3 22 (6.71%) Computer Science Degree
4 19 (5.79%) ISEB
5 18 (5.49%) PMP
6 17 (5.18%) CEH
6 17 (5.18%) CISSP
6 17 (5.18%) CompTIA Security+
7 14 (4.27%) Security Cleared
8 8 (2.44%) Microsoft Certification
9 7 (2.13%) MCSE
9 7 (2.13%) RHCA
9 7 (2.13%) RHCE
9 7 (2.13%) RHCSA
9 7 (2.13%) SC Cleared
10 4 (1.22%) ISTQB
11 3 (0.91%) HNC
11 3 (0.91%) HND
11 3 (0.91%) ITIL Certification
12 1 (0.30%) DV Cleared
Quality Assurance & Compliance
1 31 (9.45%) GDPR
2 18 (5.49%) ISO/IEC 27001
3 17 (5.18%) GPG13
4 13 (3.96%) SLA
5 9 (2.74%) Data Quality
6 8 (2.44%) PMO
6 8 (2.44%) QA
7 1 (0.30%) Cyber Essentials
7 1 (0.30%) IASME
System Software
1 25 (7.62%) VMware Infrastructure
2 4 (1.22%) Docker
3 3 (0.91%) Active Directory
4 1 (0.30%) Hyper-V
Systems Management
1 1 (0.30%) Backup Exec
1 1 (0.30%) Kubernetes
1 1 (0.30%) WSUS
Vendors
1 80 (24.39%) Microsoft
2 35 (10.67%) SAP
3 34 (10.37%) Salesforce.com
4 25 (7.62%) VMware
5 17 (5.18%) CheckPoint
5 17 (5.18%) Citrix
5 17 (5.18%) EMC
5 17 (5.18%) NetApp
6 11 (3.35%) Oracle
7 8 (2.44%) Tableau
8 6 (1.83%) Google
9 3 (0.91%) Atlassian
9 3 (0.91%) hybris
9 3 (0.91%) Informatica
9 3 (0.91%) LabWare
9 3 (0.91%) Sage
10 2 (0.61%) Aderant
10 2 (0.61%) iManage
11 1 (0.30%) Gigya
11 1 (0.30%) MuleSoft