IT Support Apprentice

As an apprentice you will be part of our busy support desk environment. This is a customer facing role and you will raise and manage support tickets via our ticking systems. These IT incidents can cover Cloud technologies, Networks and cover both hardware and software related incidents.

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:

• Managing calls and liaising with customers and suppliers
• Recording all their requests in the internal tracking system
• Handling incidents reported by users and when needed addressing them or escalating within the department
• Following up incident solving and updating documentation
• Informing users through alerts and communication
• Remote installation of computer and network hardware and software
• Assist with day to day running of the department
• Setting up of technical equipment and technical fault diagnosis
• Setup of computer hardware to customers' requirements
• Daily - weekly checks

• Communication skills
• IT skills
• Team working

• English GCSE, grade C/4 (Essential)
• Maths GCSE, grade C/4 (Essential)
• IT or Digital Related GCSE, grade C/4 (Desired)