Interim Project Manager - Service Delivery: £750 per day Outside IR35
- Project Management
- Service Delivery
- ITIL v4 // Prince 2
- Lead end-to-end service transition activities for new and existing services, ensuring smooth and controlled handover into BAU support.
- Define, maintain, and enforce service transition frameworks, standards, and governance.
- Coordinate readiness assessments, acceptance criteria, and service onboarding processes. Support Model Design & Outsourced Partner Integration
- Define the end-to-end operational and support model for new or changed services, ensuring alignment between internal teams and outsourced partners.
- Work with the outsourced service provider to set clear SLAs, KPIs, RACI responsibilities, escalation paths, and communication channels.
- Ensure all contractual, operational, and technical elements of the support model are established and validated before go-live.
- Facilitate knowledge transfer, documentation handover, support tooling setup, and operational acceptance with the outsource partner.
- Manage multiple concurrent transition projects, ensuring delivery to agreed scope, timeline, quality, and budget.
- Develop and maintain transition plans, RAID logs, and dependencies across service, technical, supplier, and business teams.
- Provide regular reporting and updates to the CDIO, Services Director, and senior leadership. Stakeholder Management
- Act as the primary interface between delivery teams, operational support, suppliers, and business stakeholders.
- Lead workshops, reviews, and governance forums related to service readiness and go-live approvals.
- Ensure strong collaboration with the outsourced support partner to maintain alignment throughout the lifecycle of the transition. Operational Readiness & Continuous Improvement
- Ensure all artefacts (support documentation, SLAs, knowledge articles, training, monitoring, and escalation paths) are complete and approved.
- Champion continual service improvement by analysing transition outcomes, service performance, and stakeholder feedback.
- Identify risks and develop mitigation strategies that protect live services and customer experience. People Leadership
- Provide leadership, guidance, and mentoring to project teams and stakeholders involved in service transition.
- Promote a culture of collaboration, high performance, and customer-centric service delivery.
- Contribute to strategic workforce planning and capability development across the service delivery function. Skills & Experience Required
- Significant experience delivering service transitions or service onboarding in a complex, multi-supplier and outsourced environment.
- Strong understanding of outsourced service delivery models and experience establishing support arrangements with third-party partners.
- Strong project and programme management capabilities (PRINCE2, MSP, or equivalent).
- Deep understanding of IT service management principles (ITIL v4 preferred).
- Proven track record of working at senior management level with C-suite and director-level stakeholders.
- Exceptional communication, facilitation, and negotiation skills.
- Ability to manage competing priorities, drive accountability, and deliver outcomes under pressure. Behaviours & Attributes
- Strategic, structured, and delivery-focused.
- Strong leadership presence and ability to influence at all levels.
- Customer-focused mindset with commitment to service excellence.
- Proactive problem solver with strong analytical thinking.
- Resilient, adaptable, and comfortable with ambiguity. Qualifications
- Degree (or equivalent experience) in a related field.
- PRINCE2, PMP, or equivalent project management certification.
- ITIL Foundation (ITIL Practitioner or Managing Professional desirable).
- This role may require occasional travel between sites and participation in change approval or go-live events outside standard hours
- 3 days onsite per week (mix of London and Birmingham)
- Initial 6-month project