Junior Network Engineer Apprentice (Cara Networks Ltd)
As a Junior Network Engineer you will be responsible for helping to support the company's SME (small and medium enterprises) clients at all levels as part of the helpdesk team.
Role
Your varied role will include learning how to support users and network administrators over the telephone and by email, with most issues being resolved using remote access. You may also be involved in project work.
Cara responds to administration and fault-resolution calls to our helpdesk and keeps servers and networks audited, up-to-date and functioning, as error-free and with as little down time as possible.
Our helpdesk engineers make use of tools such as TeamViewer and Windows Quick Assist to help users without requiring any technical input from them.
Typically our work includes:
- Cloud services management and migrations
- Achieving compliance – IT security, user and BYOD policies; Cyber Essentials; GDPR; PCIDSS; IT risk assessments; Financial Pre-Audit IT questionnaires
- Assistance in satisfying Subject Access Requests of personal GDPR data
- Network design
- Virus and firewall protection
- Infrastructure audit, resourcing and installation – making excellent use of available nfp resources
- Software specification, licensing, updates and installation, including Charity Digital Exchange (Microsoft Non-Profit scheme)
- Network maintenance and support – using remote helpdesk and onsite engineers
- Liaising with third-party suppliers (telephony/photocopying/web hosting etc)
- Upgrades and adapting to changing requirements
- Disaster and resilience planning
- Project work and consultancy – long-term goals or ad hoc projects and advice
Duties and key responsibilities:
- Setting up and supporting Cloud services for clients (Microsoft 365, Google apps)
- Managing email, anti-spam and virus protection
- Setting up user accounts, permissions and passwords
- Monitoring network usage
- Analysing and resolving a range of faults, from system failures to forgotten passwords
- Undertaking routine preventative measures and implementing, maintaining and monitoring network security
- Installing, supporting and maintaining new server hardware and software infrastructure
Training
- On completion of the first year the ideal candidate will have achieved industry-recognised qualifications and have a diverse range of real-world experience which will equip them to continue working with us as a helpdesk engineer, perhaps developing a specialism in a particular area of interest, such as cybersecurity
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.30pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 27th February 2026
- Start Date
- Monday, 9th March 2026
Desired Skills
- Organised and focused approach
- Ability to take instruction
- Commitment
- Self-motivated
- Verbal communication skills
- Calm and confident
- Punctual
- Reliable
Qualifications
- English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)