IT Support Engineer Apprentice Level 3
The role is to support and maintain Networked hardware including servers and computers and assist in managing of college owned mobile devices. This includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading various computer and electronic products while ensuring their optimal performance.
Role
- To assist the IT Team as needed, contributing to the efficient and effective operation of the area
- Assist in the support of desktop computers running operating systems including Windows, IOS & Chrome
- Assist in support of college owned mobile devices, including laptops, tablets & mobile phones
- Maintain up-to-date knowledge of computer equipment and assist with its installation
- To become proficient in the application and use of a wide range of IT systems and processes
- Receive and respond to incoming support calls and/or e-mails regarding computer & mobile device technical problems
- Manage daily tasks to ensure service levels are achieved and proactive maintenance and change implementation objectives are met
- Perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions, including offsite repair as needed
- Document instances of computer equipment failure, repair, installation, and removal
- Tag or label IT equipment owned by the college; periodically audit inventories to mitigate risk of damage or theft
- To provide technical and operational support to Events
- To support College policies, procedures and quality assurance systems. To conduct aspects of all duties and responsibilities in line with the College’s Health & Safety Policy in the interests of themselves, other colleagues and students
- To perform such other reasonable duties commensurate with the grade of the post as required by the Principal and Chief Executive
Training
- Level 3 Information Communication Technician Apprenticeship Standard
- Location - Darlington College
- Working 5 days per week inclusive of 1 day release for study at Darlington College
- There may be an opportunity to secure a long term position after successful completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- DARLINGTON COLLEGE
- Working Week
- Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release to College.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Friday, 15th August 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Prioritise workload
Qualifications
- Maths and English GCSE, grade 4/C (Essential)
About the Employer
Darlington College
Here at Darlington College we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutors
- Company
- Darlington College
- Location
- Central Park, Haughton Road, Darlington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- Darlington College
- Location
- Central Park, Haughton Road, Darlington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted