Apprenticeship Customer Services Specialist Level 3
We provide full wrap around services for heat networks, including both fully managed and software-as-a service only solutions. We are unique in the market in providing products, software and fully managed services to support heat networks, including design, commissioning, retrofitting, billing, efficiency and maintenance management for providers.
Role
- Respond promptly and professionally to incoming service requests via phone and email.
- Accurately log all requests, capturing essential job information (site, issue, system details, urgency).
- Provide basic troubleshooting and remote diagnostics where possible, based on engineer-provided guides and known issue libraries.
- Assess priority levels (e.g. urgent vs routine) and allocate jobs accordingly.
- Schedule and dispatch reactive engineer visits based on availability, skill sets, and location.
- Keep customers updated on job progress, estimated response times, and resolutions.
Training
This course will be deliverd monthly online.
Customer Services Manager.
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)
- Working Week
- Monday - Friday 8am - 5pm with an hour for lunch.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 15th October 2025
- Start Date
- Saturday, 1st November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
EVINOX SERVICES LTD
Evinox provides full wrap around services for heat networks, including both fully managed and software-as-a service only solutions. We are unique in the market in providing products, software and fully managed services to support heat networks, including design, commissioning, retrofitting, billing, efficiency and maintenance management for providers.
- Company
- EVINOX SERVICES LTD
- Location
- UNIT 37, BARWELL BUSINESS PARK, LEATHERHEAD ROAD, CHESSINGTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- Competitive
- Posted
- Company
- EVINOX SERVICES LTD
- Location
- UNIT 37, BARWELL BUSINESS PARK, LEATHERHEAD ROAD, CHESSINGTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- Competitive
- Posted