Customer Service - IT support

Your new company You will be working for a well recognised brand who are also employers of choice for the area.Your new role You will be delivering 1st line IT support for 300 employees. You will have excellent customer service skills and an interest in IT and technology. You will have customer service skills and a keenness to help others. You will be responsible for taking in and logging issues. Adding them to a "ticketing" process and escalating the issue and queries further to the IT team. You will be working as part of a fun and vibrant team, and you will be upbeat and proactive. What you'll need to succeed You will need excellent communication skills, have an interest in IT support and have a proactive, upbeat attitude. You will be keen to work as part of a team, and you will have a car, as it is not possible to get to the job without a car. Ideally, you will have worked as 1st line support previously or have some interest and links to IT, ie an IT degree etc. You will be keen to develop your skills and experience and grow your career. What you'll get in return You will be working for a super organisation that has a great reputation in the marketplace and the role is working on a hybrid basis - 3 days in the office and 2 working from home. You will be part of a friendly and upbeat team, and you will be keen to add value - this is a permanent role and there is a great pension and bonus scheme.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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