3rd Line Technical Lead

Role: 3rd Line Technical Lead

Location: Hereford, Herefordshire (on-site)

Salary: £40,000 – £50,000 per annum + benefits

Benefits: Competitive salary, ongoing training & certifications, senior influence, long-term progression

Our client, a leading IT support and managed services provider, is recruiting a 3rd Line Technical Lead to take on a senior position within the organisation. This role will play a key part in the company’s continued growth and expansion, with heavy involvement in the long-term technical and service strategy.

The organisation delivers managed IT support, Microsoft cloud solutions, cybersecurity, networking and infrastructure services to a diverse client base. This position combines hands-on 3rd line technical expertise with leadership and strategic input, making it ideal for someone looking to influence both day-to-day delivery and future direction.

What you’ll do

• Act as the senior technical escalation point for complex 3rd line issues
• Lead the design, implementation and ongoing support of client IT environments
• Own high-impact incidents and long-term problem management activities
• Provide technical leadership, mentoring and guidance to 1st and 2nd line engineers
• Drive best practice across Microsoft 365, Azure, Windows Server, networking and security
• Play a key role in technical decision-making, tooling and service development
• Contribute to documentation, standards and continual service improvement

You’ll work closely with senior stakeholders, engineers and management to ensure technology decisions align with client requirements and the company’s long-term vision.

What we’re looking for

• Proven experience in a senior or 3rd line IT support role
• Strong technical expertise across Microsoft 365, Azure and Windows Server
• Solid networking knowledge (firewalls, switching, routing, Wi-Fi)
• Experience with security tooling, backup solutions and endpoint management
• Ability to lead technically, influence direction and take ownership

The ideal candidate will bring deep technical capability, a strategic mindset and the confidence to operate as a senior technical authority within a growing business.

Why join?

• Senior, influential role within a growing managed services provider
• Direct involvement in long-term technical and business strategy
• Opportunity to shape standards, mentor engineers and improve services
• Clear progression as the organisation continues to expand



Apply now to step into a senior technical leadership role where your expertise will directly influence growth, strategy and service excellence.