People and Culture Co-ordinator Apprentice (Jagex Ltd)

Are you energised by the idea of helping people make great decisions, keeping complex processes running smoothly, and being at the heart of an organisation’s people engine? Join us as an HR Coordinator (Apprenticeship) and build a strong foundation in HR while shaping exceptional employee and candidate experiences.

In this role, you’ll become the connective tissue across our People & Culture function, working day-to-day with our HR Business Partners while partnering closely with Talent Acquisition, HR Operations, Employee Experience, Internal Comms, Payroll, Finance, IT and Legal.

Full Description:

Hiring & onboarding coordination (with TA & HR Ops)

• With HRBPs, assemble requisition inputs (grade/level, job code, location, comp guardrails, probation/notice) and pass to TA; monitor approvals.
• Schedule interviews, panel comms, and candidate logistics in partnership with TA
• Coordinate manager readiness & induction plans; align with Employee Experience and HRBPs on day-one events and onboarding comms as well as new joiner announcements.
• Keep ATS ↔ HRIS aligned; raise approved requisitions and track approval status.
• Pre-employment checks, including Right to Work and references; visa logistics etc. (scheduling, documents, vendor liaison).

Changes, ER & general coordination (with HRBPs)

• Prepare change/exception briefs for HRBP approval (job/pay/manager/working pattern); route to HR Ops for execution and track to letter/HRIS completion and act as a second layer of review for accuracy
• Schedule ER meetings, assemble packs, and take minutes under SHRA/HRBP guidance; maintain secure filing.

Employee Experience & Internal Comms support

• Draft short manager/employee updates and intranet news posts; QA for clarity and tone.
• Support all-hands/town halls (run-of-show, invites, Q&A collation, recording and slide sharing).
• Coordinate recognition programs.
• Maintain event and activity calendars.

Process, trackers & systems

• Maintain checklists, templates and trackers for the team; surface SLA/quality insights and propose improvements.
• Support review of forms, workflows and log and support with defect improvement for the owning team.
• Help with audit & compliance evidence, partnering with HR Ops for the source records.
• Apprenticeship learning & development
• Complete off-the-job learning, assignments and assessments; apply learning to live work with coaching.
• Build foundations in UK HR practice, data stewardship (GDPR), inclusive hiring/comms, and stakeholder management.

How success is measured

• Input completeness & accuracy for HRBP decisions (high first-time-right rate).
• SLA adherence: offers/changes/onboarding routed on time; blockers proactively managed.
• Cycle efficiency: interview scheduling, requisition packs, and onboarding readiness delivered to plan.
• Stakeholder feedback: HRBPs, TA, HR Ops, Employee Experience & Internal Comms satisfaction.
• Comms effectiveness: timely, clear updates; engagement with onboarding/manager comms.

Apprenticeship progress: milestones passed; learning demonstrably applied to improve ways of working.

• Communication skills
• Organisation skills
• Problem solving skills
• Strong admin skills
• Written communication skills
• Accuracy first mindset
• Microsoft Office Suite
• High attention to detail
• Collaborative skills
• Proactive

• 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)