Job Vacancy

IT Support Apprentice

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You will be managing all tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience.

Role

  • Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation.
  • Provide first-line technical support to internal branch members across Europe.
  • Prioritise and triage support requests based on urgency and business impact.
  • Escalate complex or unresolved issues to the Development Team as necessary.
  • Maintain accurate and detailed records of support interactions.
  • Develop a thorough understanding of all product documentation and processes to effectively support stakeholders and minimise response times.
  • Provide timely solutions in line with internal SLA’s and business goals.
  • Identify recurring issues and suggest improvements to the products, processes or documentation.
  • Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery.
  • Help maintain internal knowledge bases, FAQs and support materials used by the support team.

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Days and shifts to be confirmed.
Expected Duration
1 Year 5 Months
Positions Available
1
Closing Date
Tuesday, 26th August 2025
Start Date
Tuesday, 2nd September 2025

Desired Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Analytical skills

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

MITSUBISHI ELECTRIC EUROPE B.V.
Mitsubishi Electric is a global manufacturer of electrical and electronic equipment, with a history dating back to 1921. They are known for their focus on innovation, energy efficiency, and sustainability, particularly in the areas of HVAC, power systems and factory automation. Mitsubishi Electric aims to contribute to a low-carbon society through its technologies and products.
Company
MITSUBISHI ELECTRIC EUROPE B.V
Location
Travellers Lane, Hatfield, England
Employment Type
Advanced Apprenticeship
Salary
£25,000 a year
Posted
Apply Now
Apply Now
Company
MITSUBISHI ELECTRIC EUROPE B.V
Location
Travellers Lane, Hatfield, England
Employment Type
Advanced Apprenticeship
Salary
£25,000 a year
Posted