1st Line Support

1st Line Support Technician

Location: Elstree

Type: Full-time | Permanent

Salary: Negotiable

Start Date: ASAP

Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation.

About the Role:

As a 1st Line Support Technician, you’ll provide front-line technical support to end-users across the business. You’ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations.

Key Responsibilities:

• Respond to incoming IT support tickets via phone, email, and service desk system
• Diagnose and resolve basic hardware, software, and network issues
• Escalate unresolved issues to 2nd/3rd line support as needed
• Set up and configure new user accounts and devices
• Maintain accurate documentation of issues and solutions
• Deliver excellent customer service and communicate clearly with non-technical users

Requirements:

• Previous experience in a 1st line support or helpdesk role (essential)
• Basic understanding of Windows OS, Microsoft Office, and network fundamentals
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• A genuine interest in IT and willingness to learn

Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search.

Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.