IT Helpdesk Engineer Apprentice (Omicron Solutions Ltd)

Helpdesk and attend to customers' sites if necessary. Be a member of our team and share our values 

Friendly, fun and honest (Don't think of colleagues, think of friends, treat customers as you would want to be treated. Build rapport, ask questions about them rather than just the issue, what makes them tick?)

Innovative and expert (always review the new technology and don't be afraid to try something new or suggest something new)

Hard working (get to work on time, don't waste time, always thinking about what I can do to help improve things)

We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling) Customer Service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen, be sympathetic and feedback to them regularly)

Duties and key responsibilities

• Resolution of IT issues to service targets (remotely and on-site)
• Accurately maintain and update the Helpdesk System
• Work collaboratively within a team environment
• Build positive relationships with customers
• Installation and configuration of Client, Server and Mobile software/Apps at the client location.
• Build, configure new PCs, servers and network devices to the required specifications.
• Provide support for IT infrastructure components, including desktops, laptops, applications and on-site telephony.
• Maintaining internal support documentation.
• Daily network monitoring and backup monitoring.
• Server support and maintenance task management.
• Server OS and hardware installation.
• Provide out-of-hours support where required.
• Candidate must attend customer sites in a timely fashion.
• This role requires frequent travel to customers' premises all around the year.
• Maintaining high standards and professional image of the company is an absolutely necessary at all stages.
• Preparing regular end of day reports on the tasks assigned is required.
• This role requires a good positive attitude towards job, tasks, clientsand events at all times.
• Constantly improving IT support skills is absolutely necessary and a passion for learning is a must.

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Ability to prioritise
• Proactive & positive attitude
• Confident in public speaking
• Enthusiasm
• High level of customer service

• English Language and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)