Job Vacancy

First Line IT Apprentice

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Palletways is seeking a highly motivated First Line IT Apprentice to join our dynamic IT team. This is a unique opportunity to be a part of a rapidly growing business and make a significant impact in the support function of our IT department.

Role

  • Providing first-line support to Palletways members on our bespoke software and hardware
  • Creating and updating guides for our bespoke software
  • Identifying areas for improvement in member training on our bespoke software
  • Resolving incidents and requests within agreed Service Level Agreement (SLA) targets
  • Communicating with customers, members, and internal staff through various channels, including face-to-face, email and phone

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and techologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Monday to Friday, 9am – 5:30pm.
Expected Duration
1 Year 5 Months
Positions Available
1
Closing Date
Wednesday, 15th October 2025
Start Date
Wednesday, 22nd October 2025

Desired Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Team working

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

PALLETWAYS (UK) LIMITED
Palletways are the UK and Europe’s leading palletised freight delivery network with over 450 member depots and 33 hubs. We operate out of 7 European countries and deliver to 24. Our network handles over 45,000 pallets every day, with industry-leading service levels, we are trusted by more customers across Europe than any other network.
Company
PALLETWAYS (UK) LIMITED
Location
Fradley Distribution Park Wood End Lane, Fradley Park, Lichfield, Staffordshire, England
Employment Type
Advanced Apprenticeship
Salary
£15,704 a year
Posted
Apply Now
Apply Now
Company
PALLETWAYS (UK) LIMITED
Location
Fradley Distribution Park Wood End Lane, Fradley Park, Lichfield, Staffordshire, England
Employment Type
Advanced Apprenticeship
Salary
£15,704 a year
Posted