Account Manager

Our Client:

Our client is a well-established, fast-growing B2B technology company providing data-driven insights that help organisations make better commercial and strategic decisions. Their products are used by a wide range of customers across financial services, professional services, education and the public sector.The business has a strong track record of growth, a collaborative culture and a clear commitment to developing people early in their careers. Employees are given ownership, responsibility and support to progress quickly in a high-performance environment.

The Role:

Our client is looking for an Account Manager to take ownership of a portfolio of existing customers and drive long-term retention and growth.This is a client-facing, commercially focused role combining relationship management, account development and problem-solving. You’ll work closely with customers to understand their objectives, ensure successful adoption of the product, and identify opportunities to expand usage across their organisation.

• Act as the primary point of contact, building trust through regular communication
• Understand customer needs and deliver tailored product walkthroughs and training sessions
• Drive account renewals and identify opportunities for account growth and expansion
• Work towards clearly defined commercial and retention targets
• Collaborate with internal teams to progress upsell or cross-sell opportunities
• Capture customer feedback and share insights internally to support product improvement

Requirements:

• Experience in a client-facing or commercial role (e.g. account management, customer success, sales, or customer support)
• Strong communication skills and confidence engaging with a range of stakeholders
• Commercial awareness and motivation to work towards targets
• Resilience and adaptability in a fast-paced environment
• Curious, proactive mindset with a problem-solving approach
• Comfortable learning new products and explaining value to customers

Benefits:

• Clear progression opportunities within account management, sales or customer success
• Supportive, collaborative team environment with structured onboarding
• Ongoing training and professional development support
• Regular team socials and company events
• Hybrid working and travel support schemes