Level 3 ICT Apprenticeship
This role is aligned with the Level 3 Information Communication Technician apprenticeship standard. As part of this programme, you will work towards completing the Support Technician pathway, whilst receiving on-the-job training working alongside an experienced IT team.
Role
Desktop & Application support
- Set up and health-check PCs and laptops around the school
Routine maintenance - Basic hardware upgrades
- Install and patch software
Server & Network support
- Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment.
- Maintain user accounts and permissions
- Print management accounts
- Disk space quotas
Continuity, Maintenance & Security
- Maintain an up to date inventory of all ICT equipment
- Backups
- Anti-virus
- Security and access procedures
Helpdesk ticket management
- Investigate requests for support
- Accurately record resolutions, or hand overs to other members of the team
GDPR
- Maintaining procedures as set out by the GDPR steering group
General
- To keep abreast of technological developments and encourage the use of ICT at all levels.
- Report any detected breach of the school's ICT acceptable use policy to the ICT Network Manager.
Training
Information Communications Technician Level 3 Apprenticeship Standard:
The training will take place both virtually and in the workplace
The learner will have at least 6 hours "off-the-job" training each week
The Work-Based Tutor will support the apprentice with their training and preparation for their end-point assessment
For apprentices who successfully complete the Level 3 apprenticeship, the organisation will consider them for full-time employment.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CHELMSFORD COLLEGE
- Working Week
- Monday - Friday, times to be confirmed. 37 hrs a week 52 weeks a year.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 3rd December 2025
- Start Date
- Thursday, 4th December 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
The James Hornsby School
The James Hornsby School is an oversubscribed secondary school in Laindon, Essex, proudly rated Good by Ofsted. Part of the Zenith Multi Academy Trust, we are committed to our ethos of “Together we excel”, providing a supportive and ambitious environment for both students and staff. We serve a diverse community of over 1,000 pupils and are dedicated to equality, wellbeing, and professional growth. Joining James Hornsby means becoming part of a collaborative team where your contribution is celebrated, development is encouraged, and you can make a real difference to the lives of young people.
- Company
- The James Hornsby School
- Location
- Leinster Road, Laindon, Basildon, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- The James Hornsby School
- Location
- Leinster Road, Laindon, Basildon, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted