IT Apprentice
We’re looking for an enthusiastic Apprentice to join our team, supporting both IT and Audio-Visual systems. This role is ideal for someone who enjoys problem-solving,and supporting users across a wide range of digital tools. As an apprentice, you’ll gain a strong foundation in IT while also developing specialist skills in modern AV systems.
Role
Key Responsibilities:
- Driving License Required for this role.
- Provide first-line support for IT and AV equipment (laptops, desktops, video conferencing systems, digital displays).
- Assist with the setup and maintenance of meeting rooms, events, and collaborative technologies.
- Support networked AV systems (IP-based displays, control systems, streaming devices).
- Troubleshoot and resolve hardware and software issues across IT and AV platforms.
- Maintain accurate records of support requests and fixes.
- Learn and apply industry best practices for system security, data management, and user support.
- Work with senior technicians to install and configure new IT and AV equipment.
- Provide support for network infrastructure projects
- Communicate with customers and engineers clearly and professionally
- Occasionally accompany engineers on-site to assist with support tasks
- Work independently and confidently
Training
Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.
- Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- 9:00am – 5:00pm (1-hour lunch)
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 29th September 2025
- Start Date
- Wednesday, 30th September 2026
Desired Skills
- Communication skills
- Customer care skills
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
- Company
- Wise Origin
- Location
- Heathrow Airport BA Office, HEATHROW, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,550 a year
- Posted
- Company
- Wise Origin
- Location
- Heathrow Airport BA Office, HEATHROW, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,550 a year
- Posted